User guide
11
Do Not Disturb
Press 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
 to prevent the phone from 
ringing on incoming calls. A flashing icon 
and text on the display indicates that Do 
Not Disturb is on.
Calls received while Do Not Disturb is 
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
 again.
(Optional) If multiple lines are in use, Do 
Not Disturb can be set on a line-by-line 
basis. Contact your system administrator 
for further details. When Do Not Disturb 
is enabled for a particular line, this is 
indicated by a flashing “ X ” beside the line 
indicator on the display. 
Time and Date
Time and Date is clearly displayed on the 
SoundPoint
®
 IP 500/501 SIP phone. If the 
phone cannot obtain a time and date from 
the server, the display will flash. Contact 
your system administrator if either time or 
date is incorrect. 
You have control over the format of the 
display and can turn it off. Select options 
which are right for you as follows:
1.  Press 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2.  Select Settings followed by Basic, 
Preferences, Time & Date.
3.  Select from Clock Date, Clock 
Time, Clock Order or Enable/Dis-
able.
4.  Scroll through the options via the 
up and down arrow keys.
5.  Press Select to confirm and 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to the idle display.
Headset Memory Mode
As an option, the headset can be perma-
nently enabled. This is especially useful 
for regular headset users. To do this:
1.  Press 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2.  Select Settings followed by Basic, 
Preferences, Headset Memory.
3.  Use the up or down arrows and 
Select soft key to enable Headset 
Memory Mode.
4.  Press 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
 to return to the 
main menu.
Subsequent calls to or from this phone 
using the headset will activate a flashing 
headset icon on the display. Pressing the 
line keys or Answer soft key to receive a 
call will now connect to the user’s headset 
automatically.
Repeat steps 1-3 and select Disable to turn 
Headset Memory Mode off.
Headset Hookswitch
This feature enables electronic hookswitch 
support.
To select a headset that supports electronic 
hookswitch:
1.  Press 
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2.  Select Settings > Basic > Prefer-
ences > Headset > Analog Headset 
Mode.
3.  Use 
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Applications
Call Lists
Conference
Transfer
Redial
 or 
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Applications
Call Lists
Conference
Transfer
Redial
 to select your head-
set and press the Select soft key.










