User guide

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3
Using the Features of Your Phone
Your SoundPoint IP 550/560 desktop phone is designed to be used like a
regular phone on a public switched telephone network (PSTN). You can call,
place calls, transfer a call to someone else, or conduct a conference call.
At most one active call may be in progress on your phone at any time. The
active call is the one that has audio associated with it. There may be multiple
other calls:
• On hold
• In an “Incoming call” or “Ringing” state
This chapter provides basic operating instructions for the SoundPoint IP
550/560 phone. The topics include:
• Placing Calls
• Answering Calls
• Ending Calls
• Redialing Numbers
• Hosting Local Conference Calls
• Using Conference Bridges
• Transferring Calls
• Forwarding Calls
• Enabling Do Not Disturb
• Placing Calls on Hold
• Returning the Last Call
• Using the Intercom
• Using the Auto Attendant
• Parking a Call
• Using the Corporate Directory