User guide

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4
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your SoundPoint IP 550/560
phone. The tables in this chapter list possible trouble symptoms, the likely
causes of these problems, and the recommended corrective actions to take.
• Power and Startup
• Controls
• Access to Screens and Systems
• Calling
• Displays
• Audio
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 4-9.
If you require additional assistance, contact your system administrator.