User Guide for the SoundPoint® IP 650 Phone SIP 3.0 December, 2007 Edition 1725-12648-001 Rev. C SIP 3.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundPoint IP 650 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 650 SIP phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 650 SIP Phone . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 650 SIP Phone . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting the Handset and Optional Headset . . .
User Guide SoundPoint IP 650 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 System Customizations . . . . . . . . . . . . . . .
Contents Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5 Adjusting the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5 Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Assigning Speed Dial Keys . . . . . . . . . . . . . .
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1 Getting Started with Your SoundPoint IP 650 SIP Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 650 phone. The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide SoundPoint IP 650 Parts List The following components are included in your SoundPoint IP 650 SIP package: • Polycom SoundPoint IP 650 SIP phone Directories Menu Applications Conference Messages 1 GHI 1-2 handset & handset cord • Phone Base DEF 3 4 JKL 5 MNO Transfer Redial PQRS TUV WXYZ Hold • ABC 2 7 8 OPER 0 6 9 Do Not Disturb
Getting Started with Your SoundPoint IP 650 SIP Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.
User Guide SoundPoint IP 650 AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter.
Getting Started with Your SoundPoint IP 650 SIP Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) PC Connection (optional) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1.
User Guide SoundPoint IP 650 2. Connect the headset (optional) to the headset jack on the back of the phone. Headset (optional) Handset For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box.
Getting Started with Your SoundPoint IP 650 SIP Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.
User Guide SoundPoint IP 650 To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 450 angle) is facing up. 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). Note 1-8 The wall mount is not included in SoundPoint IP 650 SIP package.
Getting Started with Your SoundPoint IP 650 SIP Phone Features of Your SoundPoint IP 650 SIP Phone 1 13 15 14 2 17 16 12 3 3 10 Directories Menu Applications Messages Conference Transfer 9 Redial ABC DEF 1 2 3 GHI 4 JKL 5 MNO PQRS TUV WXYZ 7 8 11 Hold Do Not Disturb 4 6 9 7 5 OPER 0 6 8 The features of your SoundPoint IP 650 phone are: 1. Message Waiting Indicator—This will alert you to voice and text (instant) messages. 2.
User Guide SoundPoint IP 650 — —Transfer of current call to third party. — —Dials most recently dialed party. — —Access local (your phone) and global (your organization) features. — — —Access and manage text and voice messages. —Cancels ringing and directs incoming calls to your Voice Mail (if supported). 4. Microphone Mute calls and conferences. —Mutes audio transmission locally during 5. Headset —Allows you to place and receive calls through an optionally connected headset. 6.
Getting Started with Your SoundPoint IP 650 SIP Phone 15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call. — Flashing green—The call is held by the other party. — Flashing red—The call is on hold. — Solid red—The line is busy remotely (shared lines). 16.
User Guide SoundPoint IP 650 — Information display line (in order of precedence highest to lowest) • Popup text (like network errors) • Do Not Disturb text • Missed call text or second incoming caller display • Prompt text (like “Enter number”) • Time and date text (if idle display is not used for time/date display) Before You Use Your SoundPoint IP 650 Phone Note The user interface that appears on your SoundPoint IP 650 phone may differ from the screenshots that appear in this user guide.
2 Customizing Your SoundPoint IP 650 SIP Phone You can customize your SoundPoint IP 650 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 650 SIP phone.
User Guide SoundPoint IP 650 Configuring Basic Settings You can configure the following basic settings through use of • The appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Graphic display background pattern : You can mute the microphone and adjust the volume using separate keys.
Customizing Your SoundPoint IP 650 SIP Phone 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press display. or the Exit soft key repeatedly to return to the idle Display Contrast Note If you want to change the display contrast on the SoundPoint IP Backlit Expansion Module, refer to Adjusting the Display Contrast on page 5-5. To adjust the contrast on the display to a comfortable level: 1. Press . 2.
User Guide SoundPoint IP 650 4. Press the Ok or Cancel soft keys to accept or cancel changes. 5. Press display. or the Exit soft key repeatedly to return to the idle Backlight Intensity Backlight intensity on the SoundPoint IP 650 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. You can also modify the maximum backlight intensity.
Customizing Your SoundPoint IP 650 SIP Phone Backlight On Intensity Backlight Idle Intensity Dim Intensity high low medium high medium medium high high high The Backlight On mode turns on for following events: • Any key press • Hookswitch release • Incoming calls • Ending a call, holding a call, resuming a call by the other party • A voice or instant message received • A USB device plugged in or unplugged If you do not press any keys on the phone, after 20 seconds of the backlight t
User Guide SoundPoint IP 650 3. Select Backlight On Intensity. 4. Use the or to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is medium. 5. Select Backlight Idle Intensity. 6. Use the or to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is low. 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity.
Customizing Your SoundPoint IP 650 SIP Phone 10. Press display. or the Exit soft key repeatedly to return to the idle Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Headset Memory. 3. Use the or to select Enabled and press the Select soft key to enable Headset Memory Mode. 4. Press display.
User Guide SoundPoint IP 650 Headset Hookswitch This feature enables electronic hookswitch support. For information on supported headsets to provide electronic hookswitch features of placing, answering, and ending calls, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box. To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Analog Headset Mode. 3. Use the 4.
Customizing Your SoundPoint IP 650 SIP Phone 4. Using the and , select the desired ring type. Press the Play soft key to hear the selected ring type. 5. Press the Select soft key to change to the selected ring type. 6. Press display. Note or the Exit soft key repeatedly to return to the idle If you configure your SoundPoint IP 650 phone for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset.
User Guide SoundPoint IP 650 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. 5. Press display. or the Exit soft key repeatedly to return to the idle Graphic Display Backgrounds You can set up a picture or design to be displayed on the background of the graphic display. A default background is selected when the phone starts up. For more information on selections, contact your system administrator.
Customizing Your SoundPoint IP 650 SIP Phone To turn off Microphone Mute, press again. Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. Note To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed by your system administrator. Hands-free Speakerphone volume settings will be maintained across calls.
User Guide SoundPoint IP 650 Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. These shortcuts can be used while placing calls or performing transferring and conferencing functions. Note You can manually clear the call lists. They are automatically cleared when you restart the phone.
Customizing Your SoundPoint IP 650 SIP Phone Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press . 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6. Enter a contact number.
User Guide SoundPoint IP 650 8. Change the Ring Type and Divert Contact if desired. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-19. For more information on diverting contacts, refer to Diverting Calls on page 2-20. 9. Change the Auto Reject, Auto Divert, Watch Buddy, and Block Buddy if desired. Use and to switch between Enabled and Disabled settings.
Customizing Your SoundPoint IP 650 SIP Phone 4. Press display. Note or the Exit soft key repeatedly to return to the idle At this point, you may want to go to the local contact directory, check whether the contact was saved correctly, and add missing fields. Add Contacts From Corporate Directory To add a contact to the local contact directory from the corporate directory: 1. Press . 2. Select Corporate Directory. 3. Search for the contact.
User Guide SoundPoint IP 650 Editing Contacts To edit a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press display.
Customizing Your SoundPoint IP 650 SIP Phone 5. Press display. or the Exit soft key repeatedly to return to the idle Placing a Call to a Contact To place a call to a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching For a Contact To search for a particular contact in the local contact directory: 1. Press .
User Guide SoundPoint IP 650 To search for a particular contact in the corporate directory: 1. Press . 2. Select Corporate Directory. 3. Search for the contact in one of the following ways: a Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. b Press the Search soft key, then enter the first few letters or numbers of the first name, last name, or any other parameter displayed in the list. Press the Submit soft key.
Customizing Your SoundPoint IP 650 SIP Phone Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. To set a distinctive ring type for a particular contact: 1. Press . 2. Select Contact Directory. 3.
User Guide SoundPoint IP 650 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4.
Customizing Your SoundPoint IP 650 SIP Phone 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press display.
User Guide SoundPoint IP 650 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys.
Customizing Your SoundPoint IP 650 SIP Phone Supporting Shared Lines Your SoundPoint IP 650 SIP supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or added to a conference.
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3 Using the Basic Features of Your SoundPoint IP 650 SIP Phone Your SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it.
User Guide SoundPoint IP 650 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Backlit Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press followed by followed by Status > Platform > Phone. The IP address is listed together with other phone information. For example, 10.3.0.42, sip: jane@polycom.com.
User Guide SoundPoint IP 650 To place a call using the headset: 1. Do one of the following steps: a With the optional headset connected, press NewCall soft key to obtain dial tone. Press or the . Dial the desired number using the dial pad. b With the optional headset connected, dial the desired number using the dial pad. Press Note . To permanently enable your headset, refer to Headset Memory Mode on page 2-7.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Silence soft key (for shared lines) or Do Not Disturb during ringing.
User Guide SoundPoint IP 650 — With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing green). — Press the Answer soft key. To answer a call using the headset: >> Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press Answer soft key. or the Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone • If your phone is configured for shared lines: — The second call may cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. Note If your phone is also configured for shared lines, the Reject soft-key is replaced by a Silence soft key and there is no the Forward soft-key. Pressing the Silence soft key will stop the ringing for that call.
User Guide SoundPoint IP 650 — Press or the Hold soft key to put the original call on hold. Soft key labels are updated on the display showing Answer, Reject, and Forward. Answer the incoming call. This places the original call on hold and refreshes the soft key labels. Note Incoming calls may be forwarded by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-22. To answer an incoming call on a shared line: 1. Answer the incoming call. 2.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Redialing a Number To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call: 1. Do one of the following steps: — Press from the idle display to access the Placed Calls list, scroll through the list to find the specific call. — Press and select Call Lists > Placed Calls, and then scroll through the list to find the specific call. 2. Press the Dial soft key.
User Guide SoundPoint IP 650 Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Note As using the Hold feature typically generates music or a beeping tone, avoid putting a conference call on hold.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the More and Join soft keys. The conference management feature allows you to view all parties in a conference call.
User Guide SoundPoint IP 650 Note If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party. 3. Call the second party. 4. When the second party answers, press key again to join all parties in the conference. Note or the Confrnc soft If configured for single key-press conferences, you do not need to press the Conference key again. 5. Press conference.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. A screen similar to the following appears. Press the More soft key to see the Remove, Info, and Back soft keys. Press the Info soft key to view more information about the selected party.
User Guide SoundPoint IP 650 2. Do one of the following steps: a To add a new party, press the Add soft key. Call another party as you would using the or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference. Note again to join all The Add soft key appears only if you can add more parties to the conference call.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone c To put a party on hold, select the party, then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will still be held within the conference even if you press the Resume soft key. d To remove a party from the conference, press the Remove soft key.
User Guide SoundPoint IP 650 Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press the Join soft key. All parties in the conference call can now hear each other. To add two conferences together: Previously you set up two separate conference calls between a number of parties.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone To split a conference call: >> Press the More soft key, then the Split soft key to split the conference. All calls are split into individual calls and put on hold. To end a conference call: >> Press the EndCall soft key or hang up. The other parties will continue to be connected.
User Guide SoundPoint IP 650 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory, use and to access the number, and then press the Dial soft key. — Press , select Corporate Directory, search for the contact, and then press the Dial soft key. — Press , select Call Lists, select the appropriate list, use and — Press to access the number, and then select the Dial soft key.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone 2. Press the Blind soft key. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory, use and to access the number, and then select the Dial soft key. — Press , select Corporate Directory, search for the contact, and then press the Dial soft key. — Press , select Call Lists, select the appropriate list, use and to access the number, and then select the Dial soft key.
User Guide SoundPoint IP 650 Static Forwarding To enable call forwarding to another party: 1. Do one of the following steps: — Press and select Features > Forward... — Press the Forward soft key from the idle display. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using and and . , select the forwarding type you want to change and then press the Select soft key.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Note b If you select No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you select Busy, enter a number to forward all future incoming calls to when you are already in another call. You can also enter the SIP URL or IP address.
User Guide SoundPoint IP 650 3. Using and , select the forwarding type you want to change and then press the Select soft key. 4. Press the Disable soft key to turn off call forwarding. The idle display returns and the regular icon appears as the line indicator. Dynamic Forwarding To forward an incoming call to another party: 1. With the phone ringing, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using and . For more information, contact your system administrator. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “X” beside the line indicator on the display.
User Guide SoundPoint IP 650 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using and then enter a new speed dial index. — Press and hold an unassigned followed by , . The next available speed dial index will be assigned automatically. 5. Press the Save or Cancel soft keys to accept or cancel changes.
Using the Basic Features of Your SoundPoint IP 650 SIP Phone Polycom recommends that you assign speed dial index values consecutively. For example, if the third Line Key is assigned to the speed dial index value “2”, assign the fourth Line Key the speed dial index value “3”. 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press display.
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4 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 650 SIP phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Recording a Call • Playing Back a Recorded Call • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint IP 650 SIP Phone on page 2-1.
User Guide SoundPoint IP 650 For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-765-9266. To answer an incoming call when configured for multiple call appearances: >> Do one of the following steps: — Press — Press or the Hold soft key to put the original call on hold. to access the new call. Soft key labels are updated on the display with Answer, Reject, and Forward. Answer the incoming call.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display. For example “2/3” indicates that the highlighted call is the second one out of a total of three. You can also place another outbound call on the same first line.
User Guide SoundPoint IP 650 — Press . Select Features > Messages > Instant Messages. — Press the InstMsg soft key to read a message just received. 2. (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using and . Messages appear first to last in sent order. 3. Press the Next or Prev soft keys to cycle through messages in order. 4. Press the More soft key to access the Delete, Reply, and New soft keys. 5. Press display.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft key to compose a custom message. Use dial pad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press the Send soft key when finished. 8. Press display.
User Guide SoundPoint IP 650 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory. 3. Use and to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll down to the Block Buddy fields. 5. Use and to select Enabled. When Block Buddy is enabled, the contact cannot watch your phone.
User Guide SoundPoint IP 650 To view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll through the list to find the contact. 4. Press the Edit soft key. 5. For Access, use and to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disallowing the contact from seeing your presence. The default for access is Disabled. 6. Press display.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone The Record soft key controls recording and is available: • When there are one or more calls connected to your phone—you may need to press the More soft key to see it • When you are speaking on an active call • When calls are on hold • During a consultative transfer or conference call The Record soft key is not available: • When there are no connected calls on your phone • While you are placing a new call (to transfer or conference i
User Guide SoundPoint IP 650 return to speaking with party A. You end your call with party A and recording stops. Your conversations with parties A, B, and C are all recorded in the same .wav file as follows: If there is insufficient free space on the USB device when you press the Start soft key, recording does not start and the message “USB device is full. Recording cancelled.” appears. If the USB device becomes full during recording, recording stops and the message “USB device is full.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To playback calls that you have recorded, refer to the next section, Playing Back a Recorded Call. Recording Calls To record a call: 1. During a call, press the More soft key. 2. Press the Record soft key.
User Guide SoundPoint IP 650 3. Press the Start soft key to start recording. The “*R*” text appears on the graphic display while calls are being recorded. Pressing the Back soft key allows you to access the top-level soft keys (like Hold, EndCall, Trnsfer, and Confrnc). You must navigate back (using the More and Record soft keys) to again access the Stop and Pause soft keys. 4. Stop recording in one of the following ways: a Press the Stop soft key. b Hang-up or end the active call.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To pause a recording: >> Press the Pause soft key. The “*P*” text appears when recording is paused. To resume a recording: >> Press the Resume soft key. The “*R*” text appears when recording is restarted. Playing Back a Recorded Call Note Call Playback is an optional feature and may not be supported on your particular system. For more information, contact your system administrator.
User Guide SoundPoint IP 650 You can play, pause, resume, and stop recording through the use of soft keys. Playback occurs in real time. Pressing of the receiver audio during playback. Playback stops if you press the Exit soft key, , or adjusts the volume , , . If the handset is off-hook when you press the Play soft key, you will hear audio through the handset. If the handset is on-hook when you press the Play soft key, you will hear audio through the speaker.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone • Playing Back Recorded Calls • Answering a Call While Playing Back Calls Browsing Recorded Calls To browse the recorded files: 1. Press . 2. Select Features > USB Device... 3. Select Browse Files... You can rename, delete, or play back the selected .wav file by pressing the Rename, Delete, or Open soft keys. 4. Press display. or the Exit soft key repeatedly to return to the idle Playing Back Recorded Calls To playback a call: 1.
User Guide SoundPoint IP 650 3. Select Browse Files... 4. Select the file that you want to play back using and , then press the Open soft key. The filename being played appears on the graphic display. The length of the file (in hours, minutes, and seconds as well as in size) also appears. 5. Press the Play soft key. The “Playing” text appears on the graphic display once you have pressed the Play soft key.
Using the Advanced Features of Your SoundPoint IP 650 SIP Phone 8. Press display. or the Exit soft key repeatedly to return to the idle Answering a Call While Playing Back Calls If you are playing back a file and an incoming call arrive: • The phone will ring. — If you are listening to the file through the speaker, the ring tone may be mixed in or overide the file. The file will continue playing. • The usual actions to answer a call are available. — Lift the handset. — Press Note or .
User Guide SoundPoint IP 650 To restart the phone: >> Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is heard. Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold — Press , then select Settings > Advanced > Restart Phone. You must enter your password to access this menu. The restart process will begin and is complete when the idle display is shown.
5 Using the SoundPoint IP Backlit Expansion Module This chapter provides basic installation and operating instructions and information for obtaining the best performance with the SoundPoint IP Backlit Expansion Module. The SoundPoint IP Backlit Expansion Module enhances the user interface of the SoundPoint IP 650 phone with a high-resolution graphic display and 14 Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field.
User Guide SoundPoint IP 650 If you require additional information or assistance with the Backlit Expansion Module, contact your system administrator. Note You can also attach a SoundPoint IP Expansion Module (no backlight) to your SoundPoint IP 650. Parts List The following components are included in your SoundPoint IP Backlit Expansion Module package: • Polycom SoundPoint IP Backlit Expansion Module • Base stand Check this list before installation to ensure that you have received each item.
Using the SoundPoint IP Backlit Expansion Module Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Backlit Expansion Modules. To connect a SoundPoint IP Backlit Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 650 or the SoundPoint IP Backlit Expansion Module.
User Guide SoundPoint IP 650 Features of the SoundPoint IP Backlit Expansion Module 5 1 4 2 3 2 The features of the SoundPoint IP Backlit Expansion Module are: 1. Line/Speed Dial Key—Use these keys to activate up to 47 lines or speed dials that can be assigned to your phone.1 2. Infrared Lens— Communications to the host phone and other Expansion Modules. 3. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence).
Using the SoundPoint IP Backlit Expansion Module Adjusting the Display Contrast You can adjust the display contrast on a SoundPoint IP Backlit Expansion Module through use of the key on the SoundPoint IP 650. For more information, refer to Display Contrast on page 2-3. Adjusting the Backlight You can adjust the backlight on a SoundPoint IP Backlit Expansion Module through use of the key on the SoundPoint IP 650. For more information, refer to Backlight Intensity on page 2-4.
User Guide SoundPoint IP 650 Answering a Call When a SoundPoint IP Backlit Expansion Module is connected to your SoundPoint IP 650 phone, you can answer a call using one of the Line Keys. To answer a call using a SoundPoint IP Backlit Expansion Module Line Key: >> Press the assigned flashing green LED indicator. directly opposite the line with the fast For more information on answering a call, refer to Answering a Call on page 3-4.
Using the SoundPoint IP Backlit Expansion Module 3. Press the Add soft key. 4. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 5. Enter a contact number. This is a required field and it must be unique (not already in the directory). 6. Change the Speed Dial Index.
User Guide SoundPoint IP 650 The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone): 5-8
6 Troubleshooting Your SoundPoint IP 650 SIP Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.
User Guide SoundPoint IP 650 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 650 phone has no power. Do one of the following steps: 6-2 • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off. • If plugged into a power strip, try plugging directly into a wall outlet instead.
Troubleshooting Your SoundPoint IP 650 SIP Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 650 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the phone from a known working telephone. Check for display updates. • Press the Menu key followed by System Status and Server Status to check if the telephone is registered correctly to the server.
User Guide SoundPoint IP 650 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 650 phone is not in active state. Do one of the following steps: The display shows “Network Link is Down”. 6-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with the system administrator to see whether or not the key has been mapped to a different function or disabled.
Troubleshooting Your SoundPoint IP 650 SIP Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 650 phone. Do one of the following steps: Dial tone is not present on one of audio paths. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
User Guide SoundPoint IP 650 Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: Outbound or inbound calling is unsuccessful. You turned off the ringer. “Service Unavailable” is displayed on the graphic display. 6-6 The user pressed the New Call soft key, dialed a number with the handset on-hook, attempted to make a call from the contact directory when the phone was not registered.
Troubleshooting Your SoundPoint IP 650 SIP Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 650 phone. Do one of the following steps: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the display is illuminated.
User Guide SoundPoint IP 650 Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following steps: 6-8 • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted). If the amplifier uses batteries, check that they are fully charged.
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP Regulatory Notices - 4
Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 A AC power 1–4 answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial keys 3–23 B backlight intensity 2–4 Backlit Expansion Module.
User Guide SoundPoint IP 650 headset answering a call 3–6 connecting 1–5 electronic hookswitch 2–8 memory mode 2–7 placing a call 3–4 headset memory mode 2–7 holding calls 3–10 I instant messaging 4–3 L language support 2–9 left arrow key, Received Calls shortcut 2–12 M managing buddies 4–6 Microsoft Office Live Communications Server 2005 4–5, 4–7 missed call lists 2–11 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per line 2–22 multiple lines call forwarding 3–20 Do Not Disturb 3–2
Index customizing 2–1 Do Not Disturb 3–22 electronic hookswitch 2–8 ending calls 3–8 ending conferences 3–17 features, list of 1–9 figure, features 1–9 first time use 1–12 forwarding calls 3–19 getting started 1–1 handset 1–5 headset 1–5 headset memory mode 2–7 illustration 1–2 instant messaging 4–3 language support 2–9 managing conferences 3–13 multiple call appearances 4–1 multiple keys per line 2–22 muting microphone 2–10 navigation key usage 1–12 parts list 1–2 placing calls 3–2 playing back calls 4–13
User Guide SoundPoint IP 650 Index – 4
