FAQ

Problem Possible Cause Solution
The body of the LED
portable task light
has some small and
light scratches.
Though LED portable task
light body is made with hard
PC and anti-glare material
which is still subject to
scratches.
Handle the LED portable task
light body with care.
There are cracks in
the magnet.
LED portable task light may
have been dropped.
Protect the end cap when using
and handling the LED portable
task light.
There are scratches
in the light.
LED portable task light may
have been dropped or keep
with other product which
sharp.
Handle the LED portable task
light body with care.
LED portable task
light does not
switch on.
The battery level is low. Check the low battery
indication light, if the indicator
light is on, charge the LED
portable task light.
LED portable task
light is becoming
dimmer than normal
standard.
Problem Possible Cause Solution
The recharging time
is longer than the
normal charging
hours described in
this manual.
The charger is incorrect. Check whether the charger
is DC5V 1A. If the charger is
lower than 1A, it is normal for
the charging time to be longer.
The micro USB charging
cable cannot accept 1A
current.
Check the micro USB charging
cable for 1A current capability.
If the cable cannot handle 1A
current, replace with a different
cable with that capacity.
LED portable task
light becomes hot.
LED portable task light is
operating outside of the
normal temperature range.
If the temperature of the
body is higher than 122°F
(50°C) under normal working
conditions, return the LED
portable task light for a
replacement if it is still within
the warranty period.
LED portable task
light does not work
under very cold
conditions.
The battery is cold. Warm the LED portable task
light to above 32°F (0°C).
LED portable task
light requires more
charging time
and has a shorter
runtime after a
period of usage.
The battery life is depleted. LED portable task light will
function at 70% capacity
with longer charging times
and shorter runtimes. If this
interferes with the performance
you need for the LED portable
task light, purchase a new
light.
Problem Possible Cause Solution
The indicator light
keep flashes and
can't change in green
color after charging
the light for about 4
hours.
The micro USB charging
cable is loose.
Tighten the micro USB
charging cable or replace with
a new one.
The indicator light is out
of order.
If the LED portable task light
is within the warranty period,
return the LED portable task
light for a replacement.
The surface is
scratched after
removal of the
light.
The magnet or end cap may
have rough surface and
scratch the absorption
platform.
Do not apply the light in the
surfaces that require protection.
Troubleshooting