User Guide Ingenico 5100M Secure transaction and payment solutions
Ingenico 5100 M Contents 1 Presentation .................................................................................................. 5 1.1 Overview of Ingenico 5100 .................................................................... 6 1.2 Keyboard details and functionality ......................................................... 7 2 Use.................................................................................................................. 9 2.1 Card reading ............................
Ingenico 5100 M Thank you for choosing an Ingenico product! We hope that you will be fully satisfied with your new terminal. In order to fully meet the requirements of our different customer users, the new Ingenico terminal comes in different models: Ingenico 5300 – hand over Ingenico 7300 – portable Ingenico 7700 – radio Your model, the Ingenico 5100 is a compact mono block terminal, for a minimal clutter; Effective, processor 32-bits inside; Highly secured, EMV level 2 certified.
1 Presentation Ingenico 5100 is an electronic payment terminal designed to accept payment using magnetic stripe and smart cards. The terminal box contains: The terminal The power supply unit and the cable that connects the power supply to the electric network 0 The power supply unit supplied is specially designed for the terminal. Do not use any other unit. International telephone cable This manual The EC compliance fascicle A cable securing plate.
Ingenico 5100 M 1.
1.2 Keyboard details and functionality This chapter describes the key functions for a terminal with no specific application. Some keys can have other functions according to the applications that are present in the terminal.
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2 Use 0 Before to use the terminal, always check if the roll of paper is present! 2.1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. Smart card Insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction. 2.2 Terminal maintenance 0 Make sure the terminal is off for all cleaning operations.
Ingenico 5100 M 2.4 Changing the roll of paper Ingenico 5100 features an "easy loading" printer, for easy paper roll replacement. 0 Switch the terminal off before doing this operation. 0 Don’t touch the printer mechanism.
3 Installation and starting 3.1 Location of the terminal Place the terminal on flat surface near an electric socket and a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). Operating temperatures +5°C to +40°C. Humidity 5% to 90% without condensation. Storage temperature 0°C to +60°C. 3.
Ingenico 5100 M 0 Connection to the electric network should be carried out last when the telephone or any peripherals have been connected. 0 Maximum length of cable: 2m50 Connection to the Switched Telephone Network (STN) Connect the telephone cable connector (supplied with the terminal) to the socket and connect the other end to the telephone wall support.
L A cable securing plate supplied with the terminal keeps the cables in place.
Ingenico 5100 M 3.3 Installing a SIM card The SIM card connectors are located under the terminal. Installing the SIM card ) Open the cover, ) Unlock the connector by sliding the metallic part in the direction of the OPEN arrow, ) Lift the card housing up, ) Insert a SIM card into the housing, 0 Make sure you put it in the right way, follow the foolproof lug! ) Put the housing back down again, ) Lock the connector by sliding the metallic part in the direction of the LOCK arrow.
3.4 Troubleshooting The terminal does not come on ) Check wall support connections (both electric and telephone connections). You cannot connect to the telephone network ) Check wall support connections (both electric and telephone connections). There is nothing on the receipt that comes out of the terminal ) Check that the roll of paper has been put in the right way (see chapter 2.
Ingenico 5100 M 4 Recommendations 4.1 Security Your terminal fulfils the PCI security requirements. Tasks to be done by the installer Because this is a secure PIN device, Ingenico advises you to check the following prior to installing your PIN pad, and thereafter on a daily basis. 4.1.1 Checking PIN pad integrity (1) Check that there is NO external damage to the plastic housing; particularly around the Keypad, display and card reader areas.
If any elements of the battery are swallowed, the person should consult a doctor or seek medical assistance immediately. It is important to comply with the "+" and "–" polarities. Do not try to reactivate the battery using a heat source, an electric recharge or any other means. Do not throw the battery into the fire. Do not dismantle the battery. Generally speaking There is a danger of explosion if the battery has not been replaced correctly.
Ingenico 5100 M 5 Index Power supply · 11 C R Card reading · 7 Connecting peripherals · 10 Removing the SIM card · 12 I S Installing the SIM card · 12 SIM · 12 Smart card · 7 M T Magnetic stripe card · 7 Terminal location · 9 P Paper roll · 8 18
NON CONTRACTUAL DOCUMENT INGENICO owns exclusive rights on this document. All diffusion, all copies, all entire or partial production by any process, as long as it is made without the authorization of INGENICO, the promoter, will be considered as illicit, and will form an infringement, penalized by the clauses L.335-2 and following, of the « Code de la propriété intellectuelle ». INGENICO keeps the right without notice to modify the characteristics and the functions of this device.
Your contact 192 avenue Charles de Gaulle 92200 Neuilly sur Seine - France Tél. : + 33 1 46 25 82 00 - Fax : + 33 1 47 72 56 95 www.ingenico.
