User Manual

21
FAQ
Why does the AIRAVE™ need a GPS antenna?
The AIRAVE has a GPS antenna so that it can:
● Synchronize properly with the rest of Sprint’s network.
● Determine and select the correct radio frequencies available in your area so that the
AIRAVE uses the correct ones.
Why does the AIRAVE™ need an external GPS antenna?
Your device needs the external antenna only when the internal GPS antenna cannot lock on to
sufficient satellite signals. The external antenna lets the AIRAVE lock on to the greatest number
of satellites.
What happens to the AIRAVE™ if there is a power outage or if
you lose Internet access?
The AIRAVE needs both a broadband Internet connection and a constant power supply to work.
During a power outage your wireless phone or device will immediately switch to the Sprint
network.
Can you move the AIRAVE™ to another location?
Yes, you can move your device to another location within the Sprint network. However, to move
your device to a different address, you must first update your service address by logging into
your account on www.sprint.com.
How do I know if my phone is connecting through the AIRAVE?
By dialing *99 on your wireless phone, an audio message will confirm if you are in range of the
AIRAVE. Also, you will hear three short beeps on your wireless phone before making and
receiving calls.
Getting Help
If you need help with your AIRAVE, contact Sprint Customer Care.
● Online (sprint.com/airaveaccesspoint)
● For activation and technical issues dedicated AIRAVE Help Desk(1-866-556-7310)
● For billing and other questions (1-888-211-4727)