User's Manual
Table Of Contents
- Table of Contents
- Introduction
- Getting Started
- Setting up Optional Components
- Adding Your ISP User Name and Password
- Using Your AIRAVE™
- Troubleshooting
- Troubleshooting Installation Problems
- Troubleshooting Slow Connection When Laptop is Connected to the AIRAVE™
- Troubleshooting Voice Quality Issues
- Resetting the AIRAVE
- /
- LED Quick Reference
- Using LEDs
- FAQs
- Why does the AIRAVE™ need a GPS antenna?
- Why does the AIRAVE™ need an external GPS antenna?
- What happens to the AIRAVE™ if there is a power outage or if you lose Internet access?
- Can you move the AIRAVE™ to another location?
- How do I know if my phone is connecting through the AIRAVE™?
- I have a DSL modem and cannot connect to the Internet
- Getting Help
- Safety Information
- Index
17
Troubleshooting
Troubleshooting Installation Problems
If your Broadband turns solid red after 15 minutes, reversing the order of turning on the AIRAVE
and your cable or DSL modem can often resolve this problem. To reverse the order, follow
these procedures:
1. Unplug all cables and power cords from all devices. You can unplug devices in any order.
2. Connect all Ethernet and GPS cables as described in “Setting up Your AIRAVE™”
(page Setting up Your AIRAVE™).
Important: Do not connect any power cords at this point in the procedure.
3. Plug the AIRAVE into a power strip.
4. Wait 4 minutes.
5. Plug your cable or DSL modem into an electrical outlet.
Tip: You may want to consult your cable or DSL modem documentation for any special
procedures for connecting a device directly to your cable or DSL modem.
If the Broadband LED turns solid red after 15 minutes, call Customer Support as described in
Getting Help.