User Guide
Table Of Contents
- Contents
- List of figures
- List of tables
- New in this release
- About this document
- Introduction
- Getting Started
- Configuring the S1000C Router
- Using the S1000C
- Troubleshooting
- Troubleshooting installation problems
- Resetting the S1000C
- LED quick reference
- Router connection problems
- Using LEDs
- FAQs
- Why does the S1000C need a GPS antenna?
- Why does the S1000C need an external GPS antenna?
- What should I do if the GPS fails to acquire a lock?
- What happens to the S1000C if there is a power outage or if you lose Internet access?
- Can you move the S1000C to another location?
- I have a DSL modem and cannot connect to the Internet
- My calls work fine outside but drop indoors
- My Internet connection is slow when my laptop is connected to the S1000C
- Getting help
- Safety information
Chapter 5 Troubleshooting
S1000C User Guide, Release 1.5 5-11
DR
AFT
NOTE
In the table above, a hardware error is indicated only if all LEDs are in the Red
Solid display pattern.
Using 4G DATA LEDs to diagnose Errors and Faults
The following table shows some of the general errors
and fault conditions that you
may encounter with data traffic on the S1000C. Use the table to help diagnose and
resolve potential problems with your device setup.
Refer to Table 5-2 for LED color codes.
WIFI
WiFi service is UP 2.4 GHz, 5.0 GHz or both WiFi services are UP
WiFi service is DOWN
-or-
hardware error
WiFi service has not come up (30 minutes or more)
-or-
a hardware error occurred during startup
WiFi service is coming
up or coming down
Wifi service has not come up since boot-up, or
has gone DOWN.
WiFi service is OFF WiFi service has been turned OFF either from the
DMS or via local device GUI
Table 5-2. 4G DATA LED usage and description (continued)
LED Display Pattern S1000 State Description
Table 5-3. LED error and fault conditions
WAN NET GPS LTE WIFI S1000C Error/Fault
HW error detected