User Guide
Table Of Contents
- Contents
- List of figures
- List of tables
- New in this release
- About this document
- Introduction
- Getting Started
- Configuring the S1000C Router
- Using the S1000C
- Troubleshooting
- Troubleshooting installation problems
- Resetting the S1000C
- LED quick reference
- Router connection problems
- Using LEDs
- FAQs
- Why does the S1000C need a GPS antenna?
- Why does the S1000C need an external GPS antenna?
- What should I do if the GPS fails to acquire a lock?
- What happens to the S1000C if there is a power outage or if you lose Internet access?
- Can you move the S1000C to another location?
- I have a DSL modem and cannot connect to the Internet
- My calls work fine outside but drop indoors
- My Internet connection is slow when my laptop is connected to the S1000C
- Getting help
- Safety information
Chapter 5 Troubleshooting
S1000C User Guide, Release 1.5 5-15
D
R
A
F
T
WA N
Solid green
None. Connected to the Internet.
Blinking green
Wait. Accessing the Internet connection.
Alternating blinking
green and amber
Wait. Software upgradein progress.
Solid amber Hardware problem. Call Customer Support as
described in
Getting help on page 5-19.
Blinking amber Service error. Failed to acquire the Internet
connection.
• Check if your broadband modem or
broadband router has a problem. Reset your
broadband connection device. If the problem
with the broadband device persists, contact
your Internet service provider (ISP).
• Ensure that the S1000C’s router is correctly
configured to access the Internet service. See
Configuring WiFi service on page 3-5.
• Restart the device by turning the power off
and on.
• If this problem persists, call Customer
Support as described in
Getting help on
page 5-19.
Off • The LED is not working or the unit has no
power. If this problem persists, call Customer
Support as described in
Getting help on
page 5-19.
Table 5-4. 3G VOICE LED display patterns and actions (continued)
LED Display Pattern Action to take