User Guide
Table Of Contents
- Contents
- List of figures
- List of tables
- New in this release
- About this document
- Introduction
- Getting Started
- Configuring the S1000C Router
- Using the S1000C
- Troubleshooting
- Troubleshooting installation problems
- Resetting the S1000C
- LED quick reference
- Router connection problems
- Using LEDs
- FAQs
- Why does the S1000C need a GPS antenna?
- Why does the S1000C need an external GPS antenna?
- What should I do if the GPS fails to acquire a lock?
- What happens to the S1000C if there is a power outage or if you lose Internet access?
- Can you move the S1000C to another location?
- I have a DSL modem and cannot connect to the Internet
- My calls work fine outside but drop indoors
- My Internet connection is slow when my laptop is connected to the S1000C
- Getting help
- Safety information
Chapter 5 Troubleshooting
S1000C User Guide, Release 1.5 5-17
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I have a DSL modem and cannot connect to the Internet
If you are using a DSL modem and your S1000C cannot connect to the Internet, you
may need to enter your Internet service provider (ISP) account user name and
password so that the device can connect to the Internet. See
Adding your ISP User
Name and Password on page 3-14.
You may also need to adjust the WiFi settings. See Configuring WiFi service on
page 3-5.
My calls work fine outside but drop indoors
If you are notice poor coverage indoors, check the LTE and WIFI LEDs. If you see a
solid or blinking red WIFI LED you may also need to adjust the WiFi settings. See
Configuring WiFi service on page 3-5.
If the problem persists contact Customer Care.
My Internet connection is slow when my laptop is connected to the
S1000C
If you are experiencing slow Internet speeds when your laptop is connected to the
LAN port of your S1000C, you may need to change the bandwidth speed on your
S1000.
1 Connect your laptop to the LAN port of your S1000C and disable WiFi.
2 In a Web browser on your laptop, go to a Web site to test the uplink speed.
NOTE: Contact Customer Care for the URL to a recommended Web site. See
Getting help for Customer Care contact information.
3 Run a speed test on your uplink speed. Note the maximum speed value.
4 In a Web browser, enter the following IP address:
192.168.16.1