User Manual

User’s Guide 13–4
Troubleshooting
(Continued)
I cannot find
the document
or workbook
Isaved.
Pocket Word and Excel recognize and display documents in
only one folder below My Documents. For example, if you
created another folder in the Personal folder in My
Documents, the documents in that folder will not be shown.
To find your document or workbook, tap Start > Programs >
File Explorer. Open the folder you created, then tap the file
you’re looking for.
My device is
always asking
me for a
password.
Tap Start > Settings > Personal tab > Password to be
sure the password settings are configured as you wish.
I cannot find
files sent to me
by another
device.
Check My Documents, which is the default save location
used to receive files.
Screen freezes,
responds
slowly, or no
response.
Try resetting your Pocket PC. Refer to the information on
Resetting the Unit in Chapter 8, “Getting to Know Your HP
iPAQ Pocket PC.”
Stylus taps have
inappropriate or
slow response.
Realign the screen. From the Start menu, tap Settings >
System tab > Screen > Align Screen, and follow the
instructions.
Unit will not turn
on.
1. Remove the battery.
2. Connect the unit to the AC adapter connected to an
electrical outlet.
3. Go through the setup process after the unit powers on.
4. Reinstall the battery after completing the setup process.
Problem Solution