555-7071-210 Meridian Mail Mini and Enhanced Card Option Installation and Maintenance Guide Product release 13 Standard 2.
P0904492
Meridian Mail Mini and Enhanced Card Option Installation and Maintenance Guide Publication number: Product release: Document release: Date: 555-7071-210 13 Standard 2.0 May 2000 Copyright © 2000 Nortel Networks, All Rights Reserved Printed in the United States of America Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
v Publication history May 2000 The Standard 1.0 version of the Meridian Mail Mini and Enhanced Card Option Installation and Maintenance Guide is released. The guide, formerly the Enhanced Card Option Installation and Maintenance Guide, has been upissued with Meridian Mail Mini platform information. November 1999 The Enhanced Card Option Installation and Maintenance Guide is released as Standard 1.
vi Standard 2.
Contents About this guide xi Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii In this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Typographic conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii Contents Adding daughterboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Meridian Mail Enhanced Processor Card . . . Connecting the SCSI tape drive cable . . . . . . . . . . . . . . . . . Installing the RSM package . . . . . . . . . . . . . . . . . . . . . . . . Installing the external tape drive . . . . . . . . . . . . . . . . . . . . . Installing a printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents ix 5 Troubleshooting and maintenance 5-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Problems at startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Problems during comprehensive upgrade . . . . . . . . . . . . . . . 5-8 Tape drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 Terminal problems. . . . .
x Contents 8 Networked systems 8-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Hardware installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 The RSM breakout assembly . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Configuring the modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7 Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10 Network system administration. . . . . . . .
About this guide In this chapter Overview xii Assumptions xiii In this guide xiv Typographic conventions xvi Related documents xviii
xii About this guide Overview Overview Introduction This guide provides hardware and software installation and maintenance procedures for the Meridian Mail Mini and the Meridian Mail Enhanced Card Option. The Meridian Mail Enhanced Card Option adds voice messaging capabilities to a Meridian 1 Option 11 system. The Meridian Mail Mini is a small communications system based on Option 11C technology. The system provides full Meridian 1 feature functionality and supports up to four languages.
About this guide xiii Assumptions Assumptions Introduction This guide assumes the following: • • • • Required knowledge The Meridian 1 system hardware and software have already been correctly installed. All environmental conditions and electrical requirements have been met. The system has been correctly configured as a basic, networked, or hospitality system. A Meridian Mail-compatible video display terminal has been installed on the Meridian 1 PBX and has been correctly configured.
xiv About this guide In this guide In this guide Introduction Chapter 1, “Hardware installation,” provides an overview of safety precautions and required knowledge and tools. Chapter 2, “System installation and modification,” describes how to access and use the System Installation and Modification menu that comes on the Meridian Mail software tape. This menu is used when installing software on new systems, modifying the software on existing systems, and performing routine system maintenance.
About this guide xv In this guide Chapter 8, “Networked systems,” describes the additional hardware installation and software procedures required in order to take advantage of Meridian Mail’s networking capabilities. Chapter 9, “ACCESS systems,” describes the additional hardware installation and software procedures required in order to take advantage of Meridian Mail’s ACCESS capabilities.
xvi About this guide Typographic conventions Typographic conventions Introduction This guides uses the following conventions: • • • • • Softkeys Softkeys are displayed on the various administration menus and indicate which keyboard function keys carry out specific Meridian Mail tasks. These are referred to in the document by using the label of the softkey (as displayed on the given menu), delimited by square brackets (for example, [Exit], [OK to Delete]).
About this guide xvii Typographic conventions • Standard 2.0 Spoken words Where you are required to speak into the telephone, such as in the recording of greetings and announcements, any suggested words appear in quoted italics (for example, say “Please wait on the line, an attendant will be with you shortly.
xviii About this guide Related documents Related documents Introduction You might refer to the following guides when you install your system: • • • • • • • • • Hospitality, networked, and ACCESS systems • • • • • • • Standard 2.
About this guide xix Related documents The Meridian 1 PBX • BIX In-building Cross-connect System Material Description (NTP 631-4511-100) • Meridian 1 Option 11 Technical Reference Guide (NTP 553-3011-100) Meridian 1 Option 11 General Installation and Planning Guide (NTP 553-3011-200) Meridian 1 Option 11 Installation Guide (NTP 553-3011-210) Meridian 1 Option 11 Administration Guide (NTP 553-3011-300) Meridian 1 Option 11 Fault Clearing Guide (NTP 553-3011-500) X11 Software Guide Including Supplement
xx About this guide Related documents Standard 2.
Chapter 1 Hardware installation In this chapter Overview 1-2 Precautions 1-3 Tools required 1-4 Section A: Enhanced Card Option 11C hardware installation 1-5 Section B: Meridian Mail Mini hardware installation 1-35
1-2 Hardware installation Overview Overview Introduction This chapter describes the installation of a Meridian Mail Enhanced Card Option system or a Meridian Mail Mini system. Later chapters describe the special hardware required for hospitality, networked, and ACCESS systems. Standard 2.
Hardware installation 1-3 Precautions Precautions Introduction If you are installing a hospitality, networked, or ACCESS system, you must install the RSM breakout assembly first. You can install the Meridian Mail hardware while the Meridian 1 PBX is running. Before touching any components, ensure that you are properly grounded by putting on the wrist strap connected to the Meridian 1 cabinet. Static electricity can irreparably damage sensitive electronic components.
1-4 Hardware installation Tools required Tools required Introduction You require the following installation tools: Tool Description Antistatic wrist strap BIX connector tool (or another supplier’s connecting tool) NT product number GYBIX16 Carpenter’s level Extraction tool P0741489 Phillips screwdriver small, medium Slotted screwdriver small, large Socket wrenches 1/4, 5/16, and 9/16-inch Volt meter Wire cutters Wire strippers Standard 2.
Hardware installation Section A: 1-5 Enhanced Card Option 11C hardware installation In this section Standard 2.
1-6 Hardware installation Enhanced Card Option 11C installation overview Enhanced Card Option 11C installation overview Installation steps Installing the Enhanced Card Option 11C requires these steps: • • • • • • • • • Standard 2.
Hardware installation 1-7 Required and optional hardware for the Enhanced Card Option 11C Required and optional hardware for the Enhanced Card Option 11C Required hardware The basic Meridian Mail hardware for Enhanced Card Option 11C consists of the following: 1 Meridian Mail Enhanced Processor Card (NT6R16AA) up to 2 DSP daughterboards 1 Seagate ST34520N 4.5 Gbyte disk drive (mounted on the CPU card) The Meridian Mail Enhanced Processor Card is in slot MM1.
1-8 Hardware installation Required and optional hardware for the Enhanced Card Option 11C • RSM four-port breakout cable (NTDK58AA) The HVS, Networking, and ACCESS Hardware Kits each contain the RSM breakout assembly, which fits under the Meridian 1 card cage and plugs into the far right 25-pair connector, J10. Standard 2.
Hardware installation 1-9 Removing the cover Removing the cover Introduction Use a screwdriver to unlock the latches on the front of the Meridian 1 cabinet. The latches slide inward, and the cabinet cover swings down and detaches at the base. Remove the cover and put it safely aside. See the illustration below. CARD-030 Standard 2.
1-10 Hardware installation Installing the RSM breakout assembly Installing the RSM breakout assembly Introduction The RSM breakout assembly (NTAK18BA) is a small circuit board with enhanced protection from electromagnetic interferance that sits in the cavity beneath the three Meridian Mail cards and is connected to connector J10, the right-most of the 25-pair connectors that run the length of the Meridian 1 cabinet.
Hardware installation 1-11 Installing the RSM breakout assembly Installing the RSM breakout assembly If you are installing a new Meridian Mail system, install the RSM breakout assembly before any other card. To install the RSM breakout assembly, follow these steps. Step Action 1 When adding an RSM breakout assembly to an existing system, courtesy down Meridian Mail and power it down. See “Stopping Meridian Mail” on page 4-8.
1-12 Hardware installation Installing the RSM breakout assembly The RSM breakout assembly Ferrite ring Normal/bypass switch RSM breakout assembly installed and secured SDI port to System Administrator’s terminal MDF cable to BIX or BIX panel CARD-031 Note: You can also use a four-port break-out cable (NTDK58AA) instead of the MDF cable. You can work with the RSM cable while the RSM breakout assembly is installed and Meridian Mail is on.
Hardware installation 1-13 Installing the Meridian Mail cards Installing the Meridian Mail cards Introduction The Meridian Mail Enhanced Processor Card connects to the Meridian 1 PBX through the connector at the back of the Meridian 1 cabinet. One or two DSP daughterboards are attached to the Meridian Mail Enhanced Processor Card. CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when handling the PCBs.
1-14 Hardware installation Installing the Meridian Mail cards Inserting the Meridian Mail Enhanced Processor Card G101300 Standard 2.
Hardware installation 1-15 Configuring the disk drive Configuring the disk drive Introduction The Enhanced Card Option Processor Board is supplied with a Seagate ST34520N 4.5 Gbyte drive. Jumper configuration is shown in “Seagate ST34520N (4.5 Gbyte) disk drive configuration” on page 1-16. Disk drive For a disk drive to function correctly with the Meridian Mail requirements for Enhanced card option, the following conditions must be in Enhanced Card Option place: • • • • Standard 2.
1-16 Hardware installation Configuring the disk drive Seagate ST34520N (4.5 Gbyte) disk drive configuration SCSI I/O connector J1 DC power connector Settings for J2 Pin 1 TP TP RES PD WP ME DS TE J2 J6 G101299 Standard 2.
Hardware installation 1-17 Replacing the disk drive Replacing the disk drive Introduction If the disk drive fails and needs to be replaced, use this procedure. Installing the disk drive (NTDK74AB) To install the disk drive, follow these steps. Step Action 1 Connect one end of the LED Jumper supplied to the J12 connector on the board, (the black wire is connected to the side marked with a dot (negative) of the J12 connector). 2 Connect the other end to the hard disk drive remote LED connection.
1-18 Hardware installation Attaching the DSP daughterboards Attaching the DSP daughterboards Introduction A Meridian Mail Enhanced Card Option system can have from 4 to 12 ports, according to the number of DSP daughterboards plugged into the CPU board (Meridian Mail Enhanced Processor Card). The DSPs on the CPU board provide four ports and each daughterboard (maximum of two) provides four ports. The number of ports dictates how many people can use Meridian Mail at the same time.
Hardware installation 1-19 Attaching the DSP daughterboards Attaching the daughterboard to the Meridian Mail Enhanced Processor Card NT6R16AA G101301 Standard 2.
1-20 Hardware installation Installing the external tape drive Installing the external tape drive Introduction The external tape drive is used to install and upgrade software, and to make backups of Meridian Mail data. It can be attached permanently to the SCSI connector on the disk/power supply card or installed only when needed. Installing the external tape drive To install the external tape drive, follow these steps.
Hardware installation 1-21 Installing the external tape drive SCSI setting for the Archive tape drive SCSI ID SCSI setting for the Tandberg TDC 4220 tape drive—Rear view SCSI ID Out In Note: • Leave Out connector unterminated • Select SCSI address=1 in the window G101358 Standard 2.
1-22 Hardware installation Installing the external tape drive 5 Plug the SCSI cable into the SCSI connector marked IN on the back of the tape drive. Because the Tandberg tape drive has internal terminating resistors, you must not connect an external SCSI terminator to the SCSI connector marked OUT on the back of the tape drive. Leave the OUT connector unused. 6 Run the cable up through the bottom of the card cage, and plug the other end into the SCSI port of the Disk/ Power Supply card.
Hardware installation 1-23 Installing the external tape drive Mounting the external tape drive Affix the first bracket to the wall with its lips to the left. Affix the second bracket to the wall with its lips overlapping the front of the tape drive. With the top of the tape drive facing the wall, slide it into the bracket. CARD-017 Inserting a tape To insert a tape into the tape drive, follow these steps.
1-24 Hardware installation Installing the external tape drive Tape drive Directions Archive tape drive Push the tape all the way into the drive and slide the handle until the tape cartridge locks into place. Tandberg tape drive Press the Release button to open the door on the tape drive, and insert the tape. A diagram on the inside of the tape drive door indicates how to orient the tape. 3 Gently close the tape drive door.
Hardware installation 1-25 Installing the external tape drive Tandberg Panther SE2000 tape drive status Light status Description Steady The tape is in and idle. Flashing The tape is in and spinning. Off The tape is out or the power is off. Removing the external For systems not equipped with a permanently installed external tape drive tape drive, the Meridian 1 representative is responsible for all software procedures that require a tape drive.
1-26 Hardware installation Installing a printer Installing a printer Introduction Connecting a printer to the system administrator’s terminal allows the administrator to print reports using Meridian Mail’s Operational Measurements function. You can also configure Meridian Mail to print System Error and Event Reports (SEERs) on the same printer as they are generated. SEERs contain information about every system event and error that occurs on the Meridian Mail system.
Hardware installation 1-27 Installing a printer Connecting and configuring the LA75 Plus Companion printer To connect and configure the LA75 Plus Companion printer, follow these steps. Step Action 1 Connect the printer to the appropriate port at the rear of the system administrator’s terminal using the following cables: For VT220 terminals Connect the printer to the H87575-A adapter using a BC16E-10 cable, and connect the adapter to the port labeled PR using an A0369499 cable.
1-28 Hardware installation Installing a printer The LA75 Plus Companion printer control panel Ready Fault Quiet Quiet/ Quality RDY Protocol DEC LF FF LQ Serial Port Set-up ↓ ↑ → ← CARD-080 5 Release the setup button one to two seconds after powering on. The printer prints a list of the default settings. When the list is complete, it goes back to the beginning of the list, reprints the first setting, and stops. (Refer to “LA75 Plus Companion printer default settings” on page 1-28.
Hardware installation 1-29 Installing a printer Standard 2.0 6 If you want to change the current setting, press the left arrow key on the control panel. The current feature number is printed again with the new setting. 7 If this is not the setting you require, press the left arrow button again and the next setting for that feature number is printed. Refer to the printer’s user manual for the list of options available for each feature.
1-30 Hardware installation Installing a printer Connecting and configuring the HP ThinkJet printer To connect and configure the HP ThinkJet printer, follow these steps. Step Action 1 Connect the printer to the appropriate port at the rear of the system administrator’s terminal using the following cables. For VT220 terminals Connect the printer to the port labeled PR using an A0369499 cable.
Hardware installation 1-31 Installing a printer Configuring the HP ThinkJet printer 1 0 RS-232 Interface 1 0 1 2 3 4 5 6 MODE 7 8 1 2 3 4 5 RS-232C G100079 Switch number and name Position Description (Mode select switches) 1 Carriage return definition Down CR produces a carriage return only. 2 Line feed definition Up LF produces a line feed and a CR. 3 Perforation skip mode Down No perforation skip. 4 Page length Down 27.
1-32 Hardware installation Installing a printer Setting the printer to auto print mode 3 Plug the printer’s AC adapter into an appropriate outlet. There is no need for it to be on the same circuit as the Meridian 1 cabinet. 4 Plug the adapter’s power cord into the socket at the back of the printer. 5 Turn the power on. 6 To enable the printer, press the button immediately below the power indicator lamp as shown in “Enabling the HP ThinkJet printer” on page 1-33.
Hardware installation 1-33 Installing a printer Enabling the HP ThinkJet printer Power indicator lamp PWR LF Online indicator lamp FF CARD-052 Standard 2.
1-34 Hardware installation Configuring Meridian Mail to print SEERs Configuring Meridian Mail to print SEERs Introduction Meridian Mail is automatically configured to allow the printing of operational measurement reports. If, however, you also want to print system event and error reports (SEERs) as they occur, you must configure the printer as follows. Configuring the printer to print SEERs reports To configure the printer to print SEERs, follow these steps. Step Action Standard 2.
Hardware installation Section B: 1-35 Meridian Mail Mini hardware installation In this section Meridian Mail Mini installation overview 1-36 Required and optional hardware for the Meridian Mail Mini 1-37 Removing the cover 1-39 Attaching the hard disk drive 1-41 Connecting the LED jumper wires 1-42 Adding daughterboards 1-44 Installing the Meridian Mail Enhanced Processor Card 1-46 Standard 2.
1-36 Hardware installation Meridian Mail Mini installation overview Meridian Mail Mini installation overview Introduction Meridian Mail Mini is compatible with the Meridian 1 Option 11C Mini PBX. It is integrated with the Option 11C Mini Chassis Expander.
Hardware installation 1-37 Required and optional hardware for the Meridian Mail Mini Required and optional hardware for the Meridian Mail Mini Overview The Option 11C Mini system provides from 2 to 12 ports of voice mail, supporting a maximum of four system languages. The maximum storage capacity is 54 hours. The amount of storage enabled depends on the Meridian Mail Release 13 features installed and the number of languages you enable.
1-38 Hardware installation Required and optional hardware for the Meridian Mail Mini Release 04. Check the release number of the pack, which is printed next to the product code NTMW03AA. Other optional equipment The following are optional: • • • • Standard 2.
Hardware installation 1-39 Removing the cover Removing the cover Introduction The following photograph shows the front of a rack-mounted chassis and chassis expander with covers in place: The following photograph shows the back of the chassis expander: Standard 2.
1-40 Hardware installation Removing the cover Removing the cover To remove the cover of the chassis expander, follow this step. Step Action 1 Standard 2.0 Use a screwdriver to unscrew the screws on the cover as shown below.
Hardware installation 1-41 Attaching the hard disk drive Attaching the hard disk drive Introduction The hard disk drive (NTDK74AB) is packaged separately to protect its parts from damage during shipment from the warehouse to the site. Attaching the disk drive To attach the hard disk drive, follow this step. Step Action 1 Connect the disk drive (NTDK74AB) to the Meridian Mail Enhanced Processor Card (NT6R16AA) before you load the software. Note: Use the four screws provided in the package.
1-42 Hardware installation Connecting the LED jumper wires Connecting the LED jumper wires Introduction The faceplate has two LEDs: • • a green LED, which indicates system status an amber LED (HDD), which lights whenever the hard disk drive is being accessed The system is shipped with one end of the 5 cm (2-inch) LED jumper wire already attached to the J12 connector on the Meridian Mail Enhanced Processor Card (NT6R16AA).
Hardware installation 1-43 Connecting the LED jumper wires Testing the faceplate LEDs To test the faceplate LEDs, follow this step. Step Action 1 Plug in the circuit pack in its chassis location. Note: After Meridian Mail is reset, it takes approximately five minutes for the hard disk to be accessed and the HDD faceplate LED to light. Note: At startup, the green LED lights for about a half-second and then goes off.
1-44 Hardware installation Adding daughterboards Adding daughterboards Introduction Note: This step is optional. The Meridian Mail Enhanced Processor Card has four physical ports onboard. If your system requires more than four ports, you can add one or two 4-port DSP expansion daughterboards (NTMW03AA), for a maximum of 12 ports. The number of ports dictates how many people can use Meridian Mail at the same time. This includes both people leaving messages and faxes, and people logged on to Meridian Mail.
Hardware installation 1-45 Adding daughterboards 3 Press the connector on the daughterboard firmly into place on the Meridian Mail Enhanced Processor Card. 4 Press the daughterboard firmly onto the locator pins. NTMW03AA NTDK74AB NT6R16AA 5 To add a second daughterboard (and 4 additional ports, for a total of 12), repeat step 2 to step 4. Note: If you are installing only one daughterboard, install it in the top position on the processor board. Standard 2.
1-46 Hardware installation Installing the Meridian Mail Enhanced Processor Card Installing the Meridian Mail Enhanced Processor Card Introduction Next, attach the assembled Meridian Mail Enhanced Processor Card to the Option 11C Mini Chassis Expander. CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when handling the PCBs. They are susceptible to electrostatic damage, and to damage from rough or improper handling.
Hardware installation 1-47 Connecting the SCSI tape drive cable Connecting the SCSI tape drive cable Introduction Next, connect the SCSI tape drive cable (NTTK12AA) to the Meridian Mail Enhanced Processor Card (NT6R16AA). The SCSI connector is located behind the faceplate of the Meridian Mail Enhanced Processor Card and is not visible from the front. In this procedure, you set up an easy access for Meridian Mail Mini to a tape drive. The Mail mounting bracket (P0903798) has a 4.4 cm (1.
1-48 Hardware installation Connecting the SCSI tape drive cable Connecting the SCSI tape drive cable To connect the SCSI tape drive cable, follow these steps. Step Action Standard 2.0 1 Attach one end of the SCSI tape drive cable (NTTK12AA) to the SCSI connector on the Meridian Mail Enhanced Processor Card (NT6R16AA). 2 Dress the ribbon cable along the back of the faceplate, and exit at the end of the faceplate. 3 Insert the Meridian Mail Enhanced Processor Card back into the chassis.
Hardware installation 1-49 Installing the RSM package Installing the RSM package Introduction Note: This step is optional.
1-50 Hardware installation Installing the RSM package DANGER Risk of electric shock Before installing the RSM breakout assembly, verify that the Enhanced Card Option Processor Board is not plugged into the back of the Meridian 1 chassis. Turning off Meridian Mail is not a sufficient safeguard. CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when handling the PCBs. They are susceptible to electrostatic damage, and to damage from rough or improper handling.
Hardware installation 1-51 Installing the external tape drive Installing the external tape drive Introduction Note: This step is optional. The external tape drive is used to install and upgrade software, and to make backups of Meridian Mail data. It can be attached permanently to the SCSI connector on the disk/power supply card or installed only when needed. This procedure is identical to the procedure for the Enhanced Card Option 11C. See page 1-20. Standard 2.
1-52 Hardware installation Installing a printer Installing a printer Introduction Note: This step is optional. A printer connected to the system administrator’s terminal enables the administrator to print reports using Meridian Mail’s Operational Measurements function. This procedure is identical to the procedure for the Enhanced Card Option 11C. See page 1-26. Standard 2.
Chapter 2 System installation and modification In this chapter Overview 2-2 The software tape 2-3 Keycodes and labels 2-5 Using the System Installation and Modification menu 2-7
2-2 System installation and modification Overview Overview Introduction This chapter describes how to access and use the System Installation and Modification menu that comes on the Meridian Mail software tape. This utility is used when installing software on new systems, modifying the software on existing systems, restoring systems from a backup tape, and performing routine system maintenance.
System installation and modification 2-3 The software tape The software tape Introduction The software tape you receive depends on the languages you order, as seen in the table below. You receive more than one tape if the languages you order are not all on the same tape. For instance, if you order German and Russian, you receive the North American tape and the Europe 2 tape. Software tapes and languages Tape North America Standard 2.
2-4 System installation and modification The software tape Asia-Pacific Standard 2.
System installation and modification 2-5 Keycodes and labels Keycodes and labels Introduction Many of the functions available through the PC Applications require you to enter a special access code. This keycode is provided by your Meridian 1 representative and unlocks the capabilities you have purchased for your system. The keycode for a system is printed on the label on the box containing the Meridian Mail software tape.
2-6 System installation and modification Keycodes and labels configuration and serial number during a system operation. If an exact match is not found, the keycode is rejected. Modifying your system If you want to modify your system, your Meridian 1 representative can provide you with a new keycode to unlock any new capabilities you purchase. For example, you might want to take advantage of the latest release of the software, increase your ports, and add some new features.
System installation and modification 2-7 Using the System Installation and Modification menu Using the System Installation and Modification menu Introduction The System Installation and Modification Menu is obtained from the Meridian Mail software tape. The procedure to install the tape follows. Installing the Meridian To install the Meridian Mail software tape, follow these steps.
2-8 System installation and modification Using the System Installation and Modification menu Step Action 4 Start Meridian Mail. (Refer to “Starting Meridian Mail” on page 4-9.) Just above the reset switch on the Meridian Mail Enhanced Processor Card are two LEDs (the left one is green, the right one is amber). When the system is first turned on, the green LED lights briefly and Meridian Mail proceeds with its internal diagnostics and start-up procedures.
System installation and modification 2-9 Using the System Installation and Modification menu System Installation & Modification Menu --------------------------------------1 2 3 Install an MM13 system Comprehensive Upgrade More Utilities Please enter the operation number: SI&M Menu If this does not happen, refer to Chapter 5. Responding to the prompts Many of the prompts you see while using the System Installation and Modification Menu contain the standard default for the prompt.
2-10 System installation and modification Using the System Installation and Modification menu Assigning hardware location attributes Several of the functions available from the System Installation and Modification Utility menu require you to assign specific attributes to the hardware locations. A Meridian Mail Enhanced Card Option system can be equipped with up to 12 hardware locations. You must define these hardware locations as either voice ports or multimedia ports.
System installation and modification 2-11 Using the System Installation and Modification menu • Enhanced Card Option systems have only one node and a maximum of 12 hardware locations. Multimedia ports require two consecutive hardware locations. You cannot assign more multimedia ports or full-service voice ports than you have purchased, nor can the total number of ports exceed the number determined by the keycode, whether or not you have the hardware you need.
2-12 System installation and modification Using the System Installation and Modification menu Standard 2.
Chapter 3 Software installation In this chapter Overview 3-2 What you need 3-3 Before installing the software 3-4 Automatic and manual configuration 3-5 Installing the software 3-7 Setting up the system 3-10
3-2 Software installation Overview Overview Introduction This chapter describes how to install the software on a new Meridian Mail system and set up the system for the system administrator. Once the software has been installed on a system, it only needs to be reinstalled in the event of a disk drive failure. Note: Software installation is identical for an Enhanced Card Option 11C system and for an Option 11C Mini system.
Software installation 3-3 What you need What you need Introduction For software installation, you need • the Meridian Mail software tape, NTAK72xE (Refer to Chapter 2 for the exact part number.) • the keycode for your system (Refer to Chapter 2.) The keycode you need is printed on the label on the box containing the Meridian Mail software tape, together with the serial number of the system.
3-4 Software installation Before installing the software Before installing the software Introduction The Meridian 1 Option 11 PBX comes with several ACD queues predefined to process calls to Meridian Mail. These correspond to the default Meridian Mail DNs described in Chapter 10. If you are installing Meridian Mail on a newly installed PBX, there is little chance that someone has changed these defaults.
Software installation 3-5 Automatic and manual configuration Automatic and manual configuration Introduction Based on the options you choose, auto configuration can set up a series of default users, the default services listed in “Meridian Mail defaults,” and the automated attendant described in Meridian Mail System Administration (NTP 555-7001-301).
3-6 Software installation Automatic and manual configuration • • Default voice service DNs 101 Thru-dialer defined as Dial by Extension 102 Thru-dialer defined as Dial by Name If you request default data fill, you are prompted as follows: Do you want default voice service DNs created? The default voice service DNs depend on whether the type of system you are installing is a hospitality system, and on whether you requested default voice services.
Software installation 3-7 Installing the software Installing the software Introduction Installation of the software for a Meridian Mail Enhanced Card Option system takes about 45 minutes from start to finish, plus an extra 20 minutes for each additional language. Installing the software To install the software, follow these steps. Step Action 1 Obtain the System Installation and Modification menu by running the Meridian Mail software tape. (Refer to Chapter 2.
3-8 Software installation Installing the software Recommended data port settings for Enhanced Card Option Location Basic system Hospitality system Networked system Networked hospitality system ACCESS system Node 1 Card 1 Port 1 Console Console Console Console Console Port 2 CSL1 (AML) CSL1 (AML) CSL1 (AML) CSL1 (AML) CSL1 (AML) Port 1 Modem GAC (optional) Modem Modem Modem Port 2 Printer GAC Printer GAC ICL Port 3 Printer PMS Printer PMS Printer Port 4 Printer PMS P
Software installation 3-9 Installing the software 5 After the final language has been loaded, you are prompted as follows: The operation successfully completed. Remove the tape when it finishes rewinding and boot into service. #TAPE:MMTAPE/> 6 When the tape has finished rewinding and the light on the front of the tape drive goes out, follow these steps: a. Remove the tape from the drive. (Refer to “Removing a tape” on page 1-24.) b.
3-10 Software installation Setting up the system Setting up the system Introduction Before anyone can use Meridian Mail, you must ensure that the following items have been defined: • • • • • • • the time and date the Meridian Mail capabilities of each telephone set the Meridian Mail on-switch dialing restrictions a system administrator the Automated Attendant the Voice Services DN table a block of voice mailboxes After this is done, the system administrator can customize the system by following the pro
Software installation 3-11 Setting up the system • Setting the time and date Do not choose things related to your organization, such as its telephone number. The time and date must be set on the Meridian 1 PBX and on Meridian Mail. To set the time and date, follow these steps. Step Action 1 Log on to the Meridian 1 PBX and set the PBX’s time and date. (Refer to “Setting the time and date on the switch” on page 4-3.) 2 Log on to Meridian Mail. You are prompted to enter the time and date.
3-12 Software installation Setting up the system To set the on-switch dialing restrictions, follow these steps. Step Action 1 Log on to the Meridian Mail Main menu.
Software installation 3-13 Setting up the system Assigning a system administrator Following the procedures in the chapter entitled “Day to day business” in the System Installation and Modification Guide (NTP 555-7001-215), select the user you wish to make system administrator and set the Administrator Capability field to Yes. Ensure that the password for this mailbox is changed immediately from the default, and that it is changed on a regular basis.
3-14 Software installation Setting up the system The Add a Thru-dial Definition form VS Config/Menu Applications Admin Add a Thru-Dial Definition Thru-Dial ID: 101_____ ___ Title: Dial ______by__________ Extension_____________ Revert DN: _0______________________________ Access Password: ________________ Update Password: _____ 12345____________ Greeting Recorded (Voice): No Language for Prompts: American_English Canadian_French Dial by: Number Name Both DN Length Variable Fixed Restriction/Per
Software installation 3-15 Setting up the system Setting up the Voice Menu Service To set up the Voice Menu service, follow these steps. Step Action 1 From the Main Menu, choose 3 Voice Administration→ 3 Voice Services Administration→ 7 Voice Menu Definitions You are presented with a list of voice menu definitions. On a newly installed system, this list should be blank. 2 Select Add. The Add a Voice Menu Definition form appears. (Refer to the following illustration.
3-16 Software installation Setting up the system 6 For Update Password, enter 12345. 7 Move downwards until the table of keys and their associated actions appears. (Refer to the following illustration.
Software installation 3-17 Setting up the system The Add a Voice Menu Definition form (three) VS Config/Menu Applications Admin Add a Voice Menu Definition Choice of Menu Actions: AS Announcement Service DS Disconnect RP Repeat Menu Choices TD Time-of-Day Control CL EM MM MS Call Express Messaging Return to Main Menu Voice Menu Service RV PP TS VM Call Revert DN Play Prompt Thru-Dial Service Voice Messaging Access Password: 12345___________ Update Password: 12345___________ Greeting Recorded (Voic
3-18 Software installation Setting up the system To set up the Voice Services DN table for basic systems, follow these steps. Step Action 1 From the Main Menu, choose 3 Voice Administration→ 3 Voice Services Administration→ 1 Voice Service DN Table You are presented with a list of defined DNs. On a newly installed system, this list should be blank. 2 Select [Add]. The Add DN Information form appears. (Refer to the following illustration.
Software installation 3-19 Setting up the system Automated Attendant 3 4 For Access DN, enter 7001. For Service, enter MS. The Voice Menu ID field appears. 5 For Voice Menu ID, enter 100 (the number you entered in Step 3 of “Setting up the Voice Menu Service” on page 3-15). 6 Select [Save]. Voice Messaging 7 From the Voice Service DN Table, select the [Add] softkey. 8 For Access DN, enter 7000. 9 For Service, enter VM. 10 Select [Save].
3-20 Software installation Setting up the system Setting up the Voice Services DN Table (Hospitality systems) The Voice Services DN Table defines the DNs for three varieties of voice messaging (Guest Messaging, Published Numbers, and Staff Messaging), Hotel Menu, Express Messaging, and Post Check-out. When setting up a basic system, refer to “Setting up the Voice Services DN Table (basic systems)” on page 3-17. To set up the Voice Services DN table for Hospitality systems, follow these steps.
Software installation 3-21 Setting up the system Guest Messaging 3 4 For Access DN, enter 7000. For Service, enter HM. The Auto-Login field appears. 5 For Auto-Login, choose Enabled. 6 Select Add. Hotel Menu 7 From Voice Service DN Table, select . 8 For Access DN, enter 7002. 9 For Service, enter MS. The Voice Menu ID field appears.
3-22 Software installation Setting up the system 17 For Service, enter HM. The Auto-Login field appears. 18 For Auto-Login, choose Disabled. 19 Select [Save]. Post Checkout 20 From Voice Service DN Table, select . 21 For Access DN, enter 7004. 22 For Service, enter CO. 23 Select [Save]. Staff Messaging 24 From Voice Service DN Table, select . 25 For Access DN, enter 7005. 26 For Service, enter HM. The Auto-Login field appears.
Software installation 3-23 Setting up the system • Standard 2.0 password when they first log on, and that they should also change it on a regular basis. When you add a block of users, you can assign them all to a particular Class of Service.
3-24 Software installation Setting up the system Standard 2.
Chapter 4 Basic system procedures In this chapter Overview 4-2 Enabling and disabling the console and AML data ports 4-5 Stopping Meridian Mail 4-8 Starting Meridian Mail 4-9 Backing up the system 4-11 Restoring the system 4-15 The Tools Menu 4-16 Changing the default Meridian Mail DNs 4-19 Default settings for the M1 4-31
4-2 Basic system procedures Overview Overview Introduction This chapter describes the following software procedures: • • • • • setting the time and date on the Meridian 1 PBX stopping and starting the Meridian Mail system backing up and restoring a customer’s Meridian Mail data adding or deleting blocks of users customizing a customer’s service DNs Meridian Mail system administration is described in Meridian Mail System Administration (NTP 555-7001-301).
Basic system procedures 4-3 Overview If you have any problems accessing the Meridian 1 PBX, refer to the appropriate chapters of Meridian 1 Option 11 Administration Guide (NTP 553-3011-210). Logging on to the Meridian 1 PBX To log on to the Meridian 1 PBX, follow these steps. Step Action 1 If you are in Meridian Mail, press ]. 2 Press . If the response is OVL111 nn TTY or OVL111 nn SL1 (where nn is a two-digit number), then someone else is logged on to the system.
4-4 Basic system procedures Overview Step Action 1 Log on to the Meridian 1 PBX. (See above.) 2 At the > prompt, enter LD 2 . 3 At the prompt, enter TTAD. The system displays the day of the week, together with the current date and time, in the following format: DD MM YYYY HH MM SS. 4 If the time and date are not correct, enter STAD, followed by a space, followed by the correct date and time in the above format, followed by . Example: 23 05 1995 15 30 30 (For May 23, 1995, 3:30 p.m.
Basic system procedures 4-5 Enabling and disabling the console and AML data ports Enabling and disabling the console and AML data ports Introduction Meridian Mail uses two data ports on the Meridian 1 switch: port 8 is used by the system administration terminal, and port 9 is used as an Application Module Link (AML). You must enable these ports before turning Meridian Mail on, and disable them before turning Meridian Mail off.
4-6 Basic system procedures Enabling and disabling the console and AML data ports Disabling the console and the AML data ports Step Action 1 Log on to the Meridian 1 PBX. (Refer to “Logging on to the Meridian 1 PBX” on page 4-3.) 2 At the > prompt, enter the following: LD 37 . DIS TTY 8 to disable the console’s data port. 3 At the LSL TTY (Y/N) prompt, enter Y. 4 Enter * * * * . 5 At the > prompt, enter the following: LD 48 .
Basic system procedures 4-7 Enabling and disabling the console and AML data ports Disabling the console and the AML data ports Step Action 1 Log on to the Meridian 1 PBX. (Refer to “Logging on to the Meridian 1 PBX” on page 4-3.) 2 At the > prompt, enter the following: LD 37 . DIS TTY 8 to disable the console’s data port. 3 At the LSL TTY (Y/N) prompt, enter Y. 4 Enter * * * *. 5 At the > prompt, enter the following: LD 48 .
4-8 Basic system procedures Stopping Meridian Mail Stopping Meridian Mail Introduction Before you perform software upgrades, system restores, or hardware maintenance, you should courtesy down the system. This allows anyone using Meridian Mail to finish their sessions before the system is brought down. During this time, no further users are allowed to log on to Meridian Mail, and calls are directed to the Meridian Mail attendant. Stopping the system To courtesy down the system, follow these steps.
Basic system procedures 4-9 Starting Meridian Mail Starting Meridian Mail Introduction Meridian Mail does not start automatically; you must start it manually under the following circumstances: • whenever you use the System Installation and Modification utility or to perform troubleshooting and maintenance procedures whenever you have courtesied the system down to perform system procedures whenever the Meridian 1 PBX is turned off, as in the event of a power failure • • Restarting the system To resta
4-10 Basic system procedures Starting Meridian Mail Restarting the system after stopping it To restart the system after stopping it, follow these steps. Step Action Restarting Meridian Mail after turning off the Meridian 1 PBX 1 Log on to Meridian Mail at the system administrator’s terminal. 2 From the Main Menu, choose 5 System Status and Maintenance.→1 System Status. 3 Select [Activate System].
Basic system procedures 4-11 Backing up the system Backing up the system Introduction Before you perform any significant hardware or software procedures, you should back up the Meridian Mail system from disk to tape so that, in the event that something goes wrong, the customer’s data will not be lost. If an external tape drive is already installed, there is no need to courtesy down. The Meridian Mail system can remain active during a backup.
4-12 Basic system procedures Backing up the system Step Action 5 Select [Backup To Tape]. The Disk to Tape Backup screen appears. 6 Select [Immediate Backup]. 7 At the prompt, insert an appropriate tape into the tape drive. Note 1: For more information about how to insert a tape, refer to “Inserting a tape” on page 1-23. 8 Select [OK To Start Backup]. The Backup Status screen appears. From here, you can follow the progress of the backup.
Basic system procedures 4-13 Backing up the system Scheduling backups Permanently installing an external tape drive allows regular backups to be scheduled. In this way, should anything go wrong with the system, there is always a recent backup on hand. To schedule a system backup, follow these steps. Step Action 1 Log on to the Meridian Mail system at the system administrator’s terminal. 2 From the Main Menu, choose 2 General Administration.→ 2 Volume Administration and Selective Backup.
4-14 Basic system procedures Backing up the system Note: A backup tape wears out over time. Replace it regularly with a new tape, according to the manufacturer’s recommendations. Scheduled backups are useful in the event of emergencies, but you should still perform an immediate full-system backup before proceeding with any significant hardware or software procedures to ensure that no data is lost. Standard 2.
Basic system procedures 4-15 Restoring the system Restoring the system Introduction Should the system fail, a recent backup tape allows you to restore the system to the point at which the backup was made. To restore the system, follow these steps. Step Action 1 Refer to Chapter 2, “System installation and modification” to run the System Installation and Modification Utility from the Meridian Mail software tape. Note 1: Always use the same software release that was used to create the backup.
4-16 Basic system procedures The Tools Menu The Tools Menu Introduction The Meridian Mail Tools menu contains several useful functions that are not used as frequently as those contained in the system administrator’s Main menu. Accessing the TOOLS menu To access the TOOLS menu, follow these steps. Step Action 1 From the Meridian Mail logon screen, select [Logon]. 2 At the logon ID prompt, enter TOOLS . 3 At the password prompt, enter the Tools level password (adminpwd) and press .
Basic system procedures 4-17 The Tools Menu Adding a block of users This function allows you to bypass the standard system administrator’s procedures and quickly add a large number of consecutive user mailboxes. To use this function follow these steps. Step Action 1 From the Tools Menu, choose 13 Other→4 Add/Delete Many Users. 2 At the prompt, Please Specify Command?, use the up and down arrow keys to choose Set Parameters.
4-18 Basic system procedures The Tools Menu Deleting a block of users This function allows you to bypass the standard system administrator’s procedures and quickly add a large number of consecutive user mailboxes. To delete a block of users, follow these steps. Step Action 1 From the Tools Menu, choose Other→ Add/Delete Many Users. 2 At the prompt, Please Specify Command?, use the up and down arrow keys to choose Set Parameters.
Basic system procedures 4-19 Changing the default Meridian Mail DNs Changing the default Meridian Mail DNs Introduction Each Meridian Mail DN is defined in two places: on the Meridian 1 PBX as an ACD DN and on Meridian Mail as a voice services DN. The DNs on the PBX come predefined according to the defaults described in Chapter 10, but you must ensure that you define these DNs on Meridian Mail, automatically during software installation or manually by following the procedures, beginning on page 3-10.
4-20 Basic system procedures Changing the default Meridian Mail DNs • After the final prompt listed in the procedure, enter * * * * to exit the overlay. For more information on the Meridian 1 overlays used in these procedures, refer to X11 Software Guide Including Supplementary Features.
Basic system procedures 4-21 Changing the default Meridian Mail DNs Step Action 4 Delete the following items. a. Delete all the ACD agents listed in this report, following the prompts in “Deleting a hardware location’s DN” on page 4-29. b. Delete the old Voice Messaging DN, following the prompts in “Deleting a service DN” on page 4-27. c. Delete each of the other voice service DNs, following the prompts in “Deleting a service DN” on page 4-27.
4-22 Basic system procedures Changing the default Meridian Mail DNs Step Action 8 Night call forward (NIT1) in the Customer Data Block (in LD 15 of the Option 11) may have been previously set to forward to Meridian Mail. If it was set to the old Voice Messaging DN, change it so that it refers to the new DN. Refer to Option 11 Technical Reference Guide. 9 Log on to Meridian Mail.
Basic system procedures 4-23 Changing the default Meridian Mail DNs Step Action 6 Select [Disable Port] at the prompt, and enter the number of the DSP port you want to change. 7 Return to the System Status and Maintenance Menu and choose 4 Channel Allocation Table. 8 Change the SCN on the port you just disabled to the DN you just assigned on the PBX. 9 Return to the System Status and Maintenance Menu and choose 3 DSP Port Status.
4-24 Basic system procedures Changing the default Meridian Mail DNs Step Action 4 On the Meridian 1 PBX, create a new service DN, following the prompts in “Creating a new service DN” on page 4-28. 5 From the system administrator’s terminal, choose 3 Voice Administration→ 3 Voice Services Administration→ 1 Voice Service DN Table. Standard 2.0 6 Select the DN you want to change and select [View Modify]. 7 Change the value of Access DN to the new DN you defined in Step 4, and select [Save].
Basic system procedures 4-25 Changing the default Meridian Mail DNs Printing a telephone set report Prompt Response Comments > LD 20 Load Overlay 20. REQ PRT TYPE ________ Enter the type of telephone set. TN cu Enter a specific location, or press for all sets of this type. CUST ________ Enter the customer number. Note: This is always 0 in a single customer environment. Printing a telephone model report Prompt Response Comments > LD 20 Load Overlay 20.
4-26 Basic system procedures Changing the default Meridian Mail DNs Creating a new Voice Messaging DN Prompt Response Comments > LD 23 Load Overlay 23. REQ NEW TYPE ACD CUST ________ MWC YES IMS YES Enter the customer number. CMS YES IMA YES IVMS YES VSID 9 Enter the number of the Meridian Mail Enhanced Card Option ESDI link. MAXP 12 Enter the maximum number of Meridian Mail ports on the system. ALOG YES NCFW 0 Enter the attendant DN (as defined using Overlay 15).
Basic system procedures 4-27 Changing the default Meridian Mail DNs Changing an analog telephone set Prompt Response Comment > LD 10 Load Overlay 10. REQ CHG TYPE 500 To change the analog telephone model, enter 500 M. TN cu The location of the set. ECHG Yes Easy change. ITEM HUNT xxxx Set the appropriate ITEM to the new Voice Messaging DN (xxxx). FTR FDN xxxx Changing a digital telephone set Prompt Response Comment > LD 11 Load Overlay 11.
4-28 Basic system procedures Changing the default Meridian Mail DNs Creating a new service DN Prompt Response Comment > LD 23 Load Overlay 23. REQ NEW TYPE ACD CUST ________ Enter the customer number. ACDN ________ Enter the new service DN. MWC NO MAXP 1 NCFW ________ Enter the Voice Messaging DN. Disabling a hardware location Prompt Response Comments > LD 32 Load Overlay 32. . DISU c u c u is the Option 11 routing address for the hardware location.
Basic system procedures 4-29 Changing the default Meridian Mail DNs Changing a hardware location’s DN Prompt Response Comments > LD 11 Load Overlay 11. REQ CHG TYPE 2008 TN cu Enter the Option 11 routing address for the hardware location. (Refer to “Hardware location parameters for Overlay 11” on page 10-7.) ECHG YES For easy change. ITEM KEY 1 SCN xxxx xxxx is the new channel DN for the hardware location. Deleting a hardware location’s DN Standard 2.
4-30 Basic system procedures Changing the default Meridian Mail DNs Creating a hardware location DN Standard 2.0 Prompt Response Comments > LD 11 Load Overlay 11. REQ NEW TYPE 2008 TN 10 (0-15) Enter the Option 11 routing address for the hardware location. (Refer to “Hardware location parameters for Overlay 11” on page 10-7.) KEY 0 ACD XXXX zzz nnnn XXXX is the ACD DN of agents to voice mail, zzz is the CLID entry number (required on R22 or higher), and nnnn is the position ID.
Basic system procedures 4-31 Default settings for the M1 Default settings for the M1 Introduction Standard 2.0 The tables that begin on page 4-32 list the default settings for your M1 switch to connect with Meridian Mail. You might want to confirm that your switch is set to the defaults.
4-32 Basic system procedures Default settings for the M1 M1 Configuration Prompt Response Comments > LD 17 Load Overlay 17. REQ CHG TYPE CFN ADAN (NEW, CHG) TTY 8 CARD 10 PORT 10 BPS 1200 BITL 8 STOP 1 PARY NONE FLOW NO USER LSL ADAN (NEW,CHG) TTY 9 CARD 10 PORT 1 BPS 4800 IADR 003 RADR 001 T1 10 T2 2 T3 040 N1 128 VAS YES VSID 9 AML 8 CLOK EXT Note: TTY 8 is the link for the M1 terminal to communicate with Meridian Mail.
Basic system procedures 4-33 Default settings for the M1 PBX customer data block Prompt Response Comments > LD 15 Load Overlay 15. REQ CHG TYPE CDB CUST 0 OPT DNX VSID 9 FTR_DATA OPT IMS_DATA YES MCI YES IMS YES IMA YES ACD DN for main voice messaging DN Standard 2.0 Prompt Response Comments > LD 23 Load Overlay 23.
4-34 Basic system procedures Default settings for the M1 ACD DN for other Voice Mail functions Prompt Response Comments > LD 23 Load Overlay 23. REQ NEW TYPE ACD ACDDN xxxx MWC NO MAXP 1 NCFW XXXX Meridian Mail PBX/ACD agent setup Prompt Response Comments > LD 11 Load Overlay 11. REQ NEW TYPE 2008 TN 10 (0 – 15) CLS VMA KEY 0 ACD xxxx K yyyy xxxx is the new Voice Messaging DN and yyyy is the position ID for the hardware location.
Basic system procedures 4-35 Default settings for the M1 Key to variables Variable Definition XXXX This is the ACC DN of the agent s to Meridian Mail. xxxx This is the ACC DN of Meridian Mail Services PPPP This is the DN of the SCN (it must match the Channel DN on the CAT.) nnnn This is the agent ID.
4-36 Basic system procedures Default settings for the M1 Standard 2.
Chapter 5 Troubleshooting and maintenance In this chapter Overview 5-2 Precautions 5-4 Problems at startup 5-5 Problems during comprehensive upgrade 5-8 Tape drive problems 5-9 Terminal problems 5-11 Modem problems 5-15 System event and error reports 5-16 Spares planning 5-17 Maintaining the external tape drive 5-18
5-2 Troubleshooting and maintenance Overview Overview Introduction This chapter describes the procedures you can follow should anything go wrong with Meridian Mail, and the procedures you should follow to make these problems less likely. The troubleshooting procedures assume that you are completely familiar with the Meridian Mail hardware and software installation procedures described in Chapter 1 and Chapter 3.
Troubleshooting and maintenance 5-3 Overview The first three steps do not—as it first might appear—instruct you to ensure that the power is on and then to turn it off. Rather, you should first ensure that the main Meridian 1 power is on. If turning it on does not clear the problem, then ensure that the Meridian Mail Enhanced Processor Card is receiving power. If this still does not clear the problem, you should proceed to Step 3.
5-4 Troubleshooting and maintenance Precautions Precautions Introduction Do not remove or handle the Meridian Mail Enhanced Processor Card while Meridian Mail is running. Always courtesy down the system first as shown in “Stopping Meridian Mail” on page 4-8. Before touching any components, ensure that you are properly grounded by putting on the wrist strap connected to the Meridian 1 cabinet. Static electricity can irreparably damage sensitive electronic components.
Troubleshooting and maintenance 5-5 Problems at startup Problems at startup Introduction Near the top of the faceplate of the Meridian Mail Enhanced Processor Card are two LEDs. One is amber, the other is green. Amber LED The amber LED lights to indicate hard drive activity. Green LED When the system is first turned on, the green LED lights briefly and Meridian Mail proceeds with its internal diagnostics and startup procedures.
5-6 Troubleshooting and maintenance Problems at startup LED does not light at startup If the LED does not light at startup, follow these steps. Step Action 1 Verify that the main Meridian 1 power supply is on. 2 Verify that none of the pins on the Meridian Mail Enhanced Processor Card are bent. a. Ensure that the Meridian Mail Enhanced Processor Card is firmly pushed into the connector at the back of the Meridian 1 cabinet. 3 If the LED still does not light, follow these steps: a.
Troubleshooting and maintenance 5-7 Problems at startup Step Action 2 Obtain a new Meridian Mail Enhanced Processor Card. Install the disk drive from step 1. 3 LED flashes slowly Install the new Meridian Mail Enhanced Processor Card. The LED flashes slowly (approximately five seconds on and five seconds off) when the software fails to load. When the LED flashes slowly, follow these steps. Step Action SEER 6124 Standard 2.
5-8 Troubleshooting and maintenance Problems during comprehensive upgrade Problems during comprehensive upgrade Introduction Problems can occur while reading from the software tape and writing to the disk during comprehensive upgrade (storage expansion, software expansion, or software upgrade). They might be the result of a defective tape, a defective disk, or a problem with the SCSI link between the tape drive and the disk drive.
Troubleshooting and maintenance 5-9 Tape drive problems Tape drive problems Introduction If the tape does not seem to be recognized by Meridian Mail, try some or all of the following measures. Tape is not recognized If the tape is not recognized by the system, follow these steps. by the system Step Action Tape drive failure 1 If you are performing a restore, ensure that you have inserted the correct tape. 2 Verify that you have inserted the tape correctly.
5-10 Troubleshooting and maintenance Tape drive problems Defective tape during backup If, while attempting to manually back up the system, you insert a defective tape, follow these steps. Step Action Defective tape during restore 1 Retry the backup procedure with a different tape. If the backup is successful, discard the defective tape. 2 Clean the tape drive (refer to page 5-18) and attempt the backup again. 3 Restart the system and retry the backup procedure.
Troubleshooting and maintenance 5-11 Terminal problems Terminal problems Introduction Under most circumstances, the Meridian Mail system should start up automatically and display the Meridian Mail logon screen on the system administrator’s terminal. You might notice problems at startup or the terminal might become disabled during normal operation.
5-12 Troubleshooting and maintenance Terminal problems The terminal appears to freeze Occasionally, a terminal does not respond to keyboard input. If this occurs, follow these steps. Step Action The terminal displays the Meridian Mail screens incorrectly 1 Verify that the terminal’s baud rate is set correctly. 2 Select Clear COMM from the terminal’s Setup screen. 3 If this option is not available, reset the terminal, or power it down and up.
Troubleshooting and maintenance 5-13 Terminal problems The keyboard does not respond If the keyboard does not respond, follow these steps. Step Action 1 If there is a printer attached to your system, ensure that the printer is ready and online. (Refer to page 1-32, Step 6.) 2 Press ] to switch to Meridian 1 PBX software. At the > prompt, enter AX . 3 Reset the console port (port 8) by disabling it and reenabling it, as follows: a.
5-14 Troubleshooting and maintenance Terminal problems Step Action Standard 2.0 6 Replace the RSM breakout assembly. 7 Replace the Meridian Mail Enhanced Processor Card.
Troubleshooting and maintenance 5-15 Modem problems Modem problems Introduction Standard 2.0 Handle modem problems in the same way as problems with auxiliary terminals.
5-16 Troubleshooting and maintenance System event and error reports System event and error reports Introduction System event and error reports (SEERs) contain information about every system event and error that occurs on the Meridian Mail system. To configure Meridian Mail to print SEERs as they occur, refer to “Configuring the printer to print SEERs reports” on page 1-34. View SEERs for a given period To view SEERs for a given period, follow these steps.
Troubleshooting and maintenance 5-17 Spares planning Spares planning The following table lists the field-replaceable components of the Meridian Mail Enhanced Card Option, the mean time between failures (MTBF), the predicted failures per million hours, and the number of spares of each item your location should stock, should you decide to stock spares.
5-18 Troubleshooting and maintenance Maintaining the external tape drive Maintaining the external tape drive Introduction To ensure reliable tape drive performance, you should establish a regular cleaning schedule and observe the following precautions: • • • • • • • Cleaning the tape drive—general Avoid mounting the tape drive where it is subjected to continuous shocks or vibrations.
Troubleshooting and maintenance 5-19 Maintaining the external tape drive Cleaning the tape drive with swabs and fluid To clean the tape drive with swabs and fluid, follow these steps. Step Action Standard 2.0 1 If there is a tape cartridge in the tape drive, remove it. 2 If the power to the tape drive is on, turn it off. 3 Push the head loading lever to the load position. 4 Carefully blow out dust from the sensor hole and tape cartridge cavity with aerosol air.
5-20 Troubleshooting and maintenance Maintaining the external tape drive Cleaning the tape head Sensor holes Tape head Cotton swab g100003 Standard 2.0 8 Discard the used swab and repeat steps 5 and 6 with new swabs until the swab shows no signs of dirt. 9 Use a new dry swab to remove any remaining cleaning fluid from the head. 10 Push the head loading lever away from the load position. 11 If there was a tape cartridge in the tape drive, replace it.
Troubleshooting and maintenance 5-21 Maintaining the external tape drive Using a tape drive cleaning kit To use a tape drive cleaning kit, follow these steps. Step Action 1 If there is a tape cartridge in the tape drive, remove it. 2 Push the head loading lever down into the load position (for an Archive tape drive) or press the release button to open the tape drive (on the Tandberg tape drive). 3 Carefully blow out dust from the sensor hole and tape cartridge cavity with aerosol air.
5-22 Troubleshooting and maintenance Maintaining the external tape drive Standard 2.0 12 Insert the cleaning cartridge into the tape drive and lock it into place. 13 Move the dry pad using four strokes of the guide rod, moving the rod as far as it will go each time. 14 Remove the cleaning cartridge. Store it with the dry pad in its original carton until next use.
Chapter 6 Software upgrades and conversions and system expansion In this chapter Software upgrades and conversions 6-2 System expansion 6-3
6-2 Software upgrades and conversions and system expansion Software upgrades and conversions Software upgrades and conversions Introduction To perform a software upgrade or conversion, use the Comprehensive Upgrade utility. For information about these procedures, refer to the System Installation and Modification Guide (NTP 555-7001-215). Problems If, when you start Meridian Mail, the terminal displays Meridian Mail screens but the keyboard does not respond, follow these steps.
Software upgrades and conversions and system expansion 6-3 System expansion System expansion System expansion refers to adding new hardware locations or modifying the existing hardware locations, expanding the system’s disk storage, adding new languages, or enabling optional features. Introduction Enhanced Card Option The Meridian Mail Enhanced Processor Card, which replaces storage capacity the 68K card (and related cards), is supplied with a 4.0 Gbyte drive.
6-4 Software upgrades and conversions and system expansion System expansion cables” on page 7-6), networked systems (“Networked system cables” on page 8-6), and ACCESS systems (“ACCESS system cables—Meridian Mail Mini” on page 9-9) are based on these recommended values. If you customize the port locations, change the wiring accordingly. Standard 2.
Chapter 7 Hospitality systems In this chapter Overview 7-2 Section A: Enhanced Card Option 7-3 Section B: Meridian Mail Mini 7-11
7-2 Hospitality systems Overview Overview Introduction Meridian Mail’s Hospitality Voice Services (HVS) option is used by hotels to offer voice messaging services to their staff and guests. It is designed to work with a hotel’s Property Management System (PMS). This chapter describes the additional hardware installation and software procedures required to take advantage of Meridian Mail’s HVS capabilities. The Meridian 1 PBX might or might not already be connected to a PMS.
Hospitality systems Section A: 7-3 Enhanced Card Option In this section Standard 2.
7-4 Hospitality systems HVS hardware kit HVS hardware kit Introduction The HVS Hardware Kit (NTAK35AA/A0388201) contains the following items: 1 RSM breakout assembly (NTAK18BA) 1 RSM four-port breakout cable (NTDK58AA), 7.6 m (25 ft) 1 25-pair MDF voice cable, 3.1 m (10 ft), male-to-male (NE-B25C-FS) 1 25-pair MDF voice cable, 3.1 m (10 ft), male-to-bare wire (NE-A25C-FS) 1 DB25 peripheral cable, 3.1 m (10 ft), male-to-bare wire (NTAK37AA) 3 DB25 peripheral cables, 3.
Hospitality systems 7-5 HVS hardware kit is off or not functioning correctly, the RSM breakout assembly automatically bypasses Meridian Mail and allows the PMS and the Meridian 1 PBX to communicate directly. Below the LED is a switch that allows you to manually bypass Meridian Mail. As seen in “Hospitality system cables” on page 7-6, you can run one of two voice cables from the RSM breakout assembly: a male-to-male or a male-to-bare wire if you have a BIX pack or a similar modular distribution frame.
7-6 Hospitality systems Software installation Software installation Introduction You can only enable the Meridian Mail HVS feature during software installation. You cannot add HVS to an existing system without reinstalling the software. (A four-port breakout cable can substitute for the MDF cable in the figure below.
Hospitality systems 7-7 Hospitality system administration Hospitality system administration Introduction For more information on the setup and administration of a Meridian Mail hospitality system, consult the Meridian Mail Hospitality Voice Services Implementation Guide (NTP 555-7001-221). Wiring for DTE PMS systems Pair No Colors Standard 2.
7-8 Hospitality systems Hospitality system administration Wiring for DCE PMS systems Pair No Colors Standard 2.
Hospitality systems 7-9 Hospitality system administration Wiring for guest administration terminals (GACs) Pair No Colors Standard 2.
7-10 Hospitality systems Hospitality system administration Standard 2.
Hospitality systems Section B: 7-11 Meridian Mail Mini In this section Standard 2.
7-12 Hospitality systems HVS hardware kit HVS hardware kit Introduction The HVS Hardware kit (NTTS36AA/A0783266 ) contains the following items: • • 1 RSM module assembly (NTTK40AA) – a mechanical enclosure with the RSM breakout board (NTTK39AA) mounted within 1 90 cm (4 ft) shielded RSM cable (NTTK44AA) The following items are optional: • • VT420 video display terminal (A0376839) HP700/32 video display terminal (A0376518—amber) HP700/32 video display terminal (A0376519—green) HP700/32 video display t
Hospitality systems 7-13 HVS hardware kit The guest administration consoles (GACs) Standard 2.0 Configure the consoles according to the instructions in Chapter 11.
7-14 Hospitality systems RSM board—modes of operation RSM board—modes of operation Introduction The RSM board has two modes of operation, NORMAL and BYPASS. NORMAL mode NORMAL mode enables communication between the host processor (PMS Port) and the Option 11C Mini PBX through the Meridian Mail Mini card. The Meridian Mail Mini card monitors and alters the data flowing between the processors.
Hospitality systems 7-15 RSM functionality RSM functionality Introduction The RSM Module assembly NTTK40AA is a metal box, that carries the RSM printed circuit assembly (NTTK39AA). The assembly is wall-mounted close to the Option 11C Mini PBX. The connection to the PBX is made using a 90 cm (4 ft) shielded cable (NTTK44AA). The personal computer connections to ports 2, 3, and 4 are by the customer-provided RS-232C cables. The recommended cable for these ports is NTMW55AA.
7-16 Hospitality systems RSM applications RSM applications Overview Hospitality applications require an RSM.
Hospitality systems 7-17 RSM applications between the PMS and the Option 11C Mini system is not terminated in the event of a Meridian Mail Mini failure. Note: The PMS and the GAC consoles, as well as the Meridian Mail CPU terminal, can be connected to either the Main Distribution Frame (MDF) or one of the four ports on the RSM Assembly Module, but not both. Standard 2.
7-18 Hospitality systems RSM BYPASS RSM BYPASS Overview The RSM breakout board provides BYPASS capability for Port 3 and Port 4 signals, when running Hospitality applications. BYPASS prevents the interruption of the Option 11C Mini CPU to PMS communication in the event of a Meridian Mail Mini interruption or power down. In BYPASS mode, Ports 3 and 4 signal lines are disconnected from their respective terminal ports by a set of relays. The eight relays cross-connect both these ports.
Hospitality systems 7-19 Software installation Software installation Introduction You can only enable the Meridian Mail HVS feature during software installation. You cannot add HVS to an existing system without reinstalling the software.
7-20 Hospitality systems Hospitality system administration Hospitality system administration Introduction For more information on the setup and administration of a Meridian Mail hospitality system, consult the Meridian Mail Hospitality Voice Services Implementation Guide (NTP 555-7001-221).
Hospitality systems 7-21 Hospitality system administration Pinout for the 50-pin MDF connector on the Option 11C Mini backplane Backplane 50-pin MDF-Pin # SIGNAL Backplane 50-pin MDF-Pin # SIGNAL 19 DTR3 44 DSR3 20 GND 45 DCD3 21 TXD4 46 RXD4 22 RTS4 47 CTS4 23 DTR4 48 DSR4 24 GND 49 DCD4 25 FGND 50 FGND Pinout for the P5 connector on the RSM Module assembly P5-pin # SIGNAL P5-pin # SIGNAL 1 - 26 DCD4 2 DTR4 27 DSR4 3 RTS4 28 CTS4 4 TXD4 29 RXD4 5 GND
7-22 Hospitality systems Hospitality system administration Pinout for the P5 connector on the RSM Module assembly P5-pin # SIGNAL P5-pin # SIGNAL 15 RTS2 40 DSR2 16 TXD2 41 CTS2 17 GND 42 RXD2 18 FGND 43 RI2 19 - 44 RXC1 20 TXC1 45 DCD1 21 DTR1 46 DSR1 22 RTS1 47 CTS1 23 TXD1 48 RXD1 24 GND 49 - 25 FGND 50 - Pinout for the connections between backplane MDF and P0 connectors Backplane 50pin MDF - Pin # Signal Names P0-pin # Backplane 50pin MDF - Pin # Sig
Hospitality systems 7-23 Hospitality system administration Pinout for the connections between backplane MDF and P0 connectors Backplane 50pin MDF - Pin # Signal Names P0-pin # Backplane 50pin MDF - Pin # Signal Names P0-pin # 11 - 36 36 RI2 11 12 TXD2 37 37 RXD2 12 13 RTS2 38 38 CTS2 13 14 DTR2 39 39 DSR2 14 15 TXC2 40 40 DCD2 15 16 GND 41 41 RXC2 16 17 TXD3 42 42 RXD3 17 18 RTS3 43 43 CTS3 18 19 DTR3 44 44 DSR3 19 20 GND 45 45 DCD3 20 21
7-24 Hospitality systems Hospitality system administration RS-232C Port 1 (DTE) connection Port P0 pin # Port P1 pin # Signal Names 29 2 TXD1 30 4 RTS1 31 20 DTR1 32 15 TXC1 4 3 RXD1 5 5 CTS1 6 6 DSR1 7 8 DCD1 8 17 RXC1 25,50 1 FGND 25,50 7 GND RS-232C Port 2 (DTE) connection Standard 2.
Hospitality systems 7-25 Hospitality system administration RS-232C Port 3 (DTE) connection Port P0 pin # Port P3 pin # Signal Names 42 2 TXD3 43 4 RTS3 44 20 DTR3 17 3 RXD3 18 5 CTS3 19 6 DSR3 20 8 DCD3 25,50 1 FGND 25,50 7 GND RS-232C Port 4 (DTE) connection Standard 2.
7-26 Hospitality systems Hospitality system administration Port 5 connections as DTE for GAC, PMS, SDI, and Port 1 connectors Signal names DB-25 Port pin # Port 5 pin # Signal names DB-25 Port pin # Port P5 pin # TXD2 GAC -2 16 TXD4 SDI-2 4 RTS2 GAC-4 15 RTS4 SDI-4 3 TXC2 GAC-15 13 DTR4 SDI-20 2 DTR2 GAC-20 14 RXD4 SDI-3 29 RXD2 GAC-3 42 CTS4 SDI-5 28 CTS2 GAC-5 41 DCD4 SDI-8 26 RXC2 GAC-17 38 DSR4 SDI-6 27 DSR2 GAC-6 40 SGND SDI-7 5 DCD2 GAC-8 39 F
Hospitality systems 7-27 Hospitality system administration Port 5 Connections as DCE for GAC, PMS, SDI, and Port 1 connectors Signal names DB-25 Port pin # Port 5 pin # Signal names DB-25 Port pin # Port P5 pin # TXD2 GAC-3 16 TXD4 SDI-3 4 RTS2 GAC-5 15 RTS4 SDI-5 3 TXC2 GAC-17 13 DTR4 SDI-6 2 DTR2 GAC-6 14 RXD4 SDI-2 29 RXD2 GAC-2 42 CTS4 SDI-4 28 CTS2 GAC-4 41 DCD4 SDI-8 26 RXC2 GAC-15 38 DSR4 SDI-20 27 DSR2 GAC-20 40 SGND SDI-7 5 DCD2 GAC-8 39 F
7-28 Hospitality systems Hospitality system administration Standard 2.
Chapter 8 Networked systems In this chapter Overview 8-2 Hardware installation 8-3 The RSM breakout assembly 8-4 Configuring the modem 8-7 Software installation 8-10 Network system administration 8-11
8-2 Networked systems Overview Overview Introduction This chapter describes the additional hardware installation and software procedures required to take advantage of Meridian Mail’s networking capabilities. For complete instructions on installing a networking system, refer to Meridian Networking Installation and Administration Guide (NTP 555-7001-244). Standard 2.
Networked systems 8-3 Hardware installation Hardware installation Introduction The Option 11C Networking Hardware Kit (NTAK40AA/ A0388206) contains the following items: 1 RSM breakout assembly (NTAK18BA) 1 25-pair MDF voice cable, 3.1 m (10 ft), male-to-male (NEA25D-DE) 1 25-pair MDF voice cable, 3.1 m (10 ft), male-to-bare wire (NEA25D-SE) 1 DB-25 peripheral cable, 3.
8-4 Networked systems The RSM breakout assembly The RSM breakout assembly Introduction For the Enhanced Card Option, see to “Installing the RSM breakout assembly” on page 1-11 for the RSM breakout assembly installation instructions. For the Meridian Mail Mini, see “Installing the RSM package” on page 1-49.
Networked systems 8-5 The RSM breakout assembly Networked system cables—Enhanced Card option RSM breakout assembly H BIX pack M BIX 4 25-pair MDF voice cable M-M (NE-B25C-FS) or M to bare wire (NE-A25C-FS) 3 2 1 DB25 peripheral cable M (NTAK37AA) RS-232 cable M-F (NT3M20AQ) F M To configure modem Temporarily connect modem to terminal. M After configuration Permanently connect modem to BIX panel. System adminstrator's terminal Modem (NT3M50AF) CARD-051 Standard 2.
8-6 Networked systems The RSM breakout assembly Networked system cables—Meridian Mail Mini RSM Assembly Module (NTTK40AA) P0 NORMAL P1 P2 H P3 P5 P4 BIX PBX Port 1 Port 2 Port 3 Port 4 System administrator's terminal BIX pack M LED BYPASS 25-pair MDF voice cable M-M (NE-B25C-FS) or M to bare wire (NE-A25C-FS) 4 3 2 1 F RS-232 cable M-F (NT3M20AQ) To configure modem temporarily connect modem to terminal. After configuration permanently connect modem to BIX panel.
Networked systems 8-7 Configuring the modem Configuring the modem Introduction The following procedure assumes that you are configuring the Ven-Tel modem supported by Nortel Networks. If your modem is not a Ven-Tel, refer to the modem’s manual and configure it to correspond to the following settings. If you have the U.S. Robotics Sportster 14.4 modem, refer to the procedure on “Configuring the U.S. Robotics Sportster modem” on page 8-9. Configuring the modem To configure the modem, follow these steps.
8-8 Networked systems Configuring the modem Note: Older versions of the Ven-Tel modem might have another switch labeled SW3. It should have all its switches set to the off position. See your Ven-Tel user’s manual for the location of these switches. 3 Plug the modem and terminal into an appropriate AC receptacle and turn them on. 4 Enter at&f to reset the model to the factory default values. The screen displays OK. 5 Enter at&d3 to enable DTR-initiated reset. The screen displays OK.
Networked systems 8-9 Configuring the modem Configuring the U.S. Robotics Sportster modem To configure the U.S. Robotics Sportster modem, follow these steps. Step Action 1 Power off the modem. 2 Set DIP switches 1, 3, 7, and 8 down for all programming. (All other switches should be up). 3 Power on the modem. 4 Enter the commands below from the administration terminal to configure the modem.
8-10 Networked systems Software installation Software installation Introduction You can enable the Meridian Mail network option in one of two ways. During initial software installation The feature is automatically enabled by entering a valid keycode. After initial software installation Refer to the comprehensive upgrade chapter in the System Installation and Modification Guide (NTP 555-7001-215). Standard 2.
Networked systems 8-11 Network system administration Network system administration Introduction Standard 2.0 For more information on the setup and administration of a networked Meridian Mail system, consult the Meridian Mail System Administration Guide (NTP 555-7001-301).
8-12 Networked systems Network system administration Standard 2.
Chapter 9 ACCESS systems In this chapter Overview 9-2 ACCESS components 9-3 Hardware installation 9-5 Software installation 9-7 ACCESS system administration 9-11
9-2 ACCESS systems Overview Overview Introduction Meridian ACCESS allows a workstation to access many of Meridian Mail’s voice messaging features. Customers can use ACCESS to develop and maintain their own telephone-based voice applications. Beginning with Meridian Mail Release 10.0 and continuing with Release 13, multiple Integrated Communication Links (ICLs) are supported on a single node. This allows customers to take advantage of more applications.
ACCESS systems 9-3 ACCESS components ACCESS components Introduction There are three primary components on each side of the Integrated Communication Link (ICL). They are briefly discussed in the following sections. If you require a more detailed description, refer to the Overview in the Meridian ACCESS Configuration Guide (NTP 555-7001-315). Meridian Mail components Toolkit (TK) There is a Toolkit for each voice port on the system.
9-4 ACCESS systems ACCESS components Application This is the ‘C’ program written by either Nortel Networks or a VAD, which uses ACCESS API procedures to answer calls when they arrive. The application controls the interactive voice response (IVR) service being provided. Standard 2.
ACCESS systems 9-5 Hardware installation Hardware installation Introduction The Option 11C ACCESS Hardware Kit contains the following items: 1 RSM breakout assembly (NTAK18BA) 1 25-pair MDF voice cable, 3.1 m (10 ft), male-to-male (NE-B25C-FS) or 25-pair MDF voice cable, 3.1 m (10 ft), male-to-bare wire (NE-A25C-FS) 1 DB-25 peripheral cable, 3.1 m (10 ft), male-to-bare wire (NTAK37AA) or DB25 peripheral cables, 3.
9-6 ACCESS systems Hardware installation The RSM breakout assembly For the Enhanced Card Option, see “Installing the RSM breakout assembly” on page 1-11 for the RSM breakout assembly installation instructions. For the Meridian Mail Mini, see“Installing the RSM package” on page 1-49.
ACCESS systems 9-7 Software installation Software installation Introduction You can enable the Meridian Mail ACCESS option in one of two ways. During initial software installation The feature is automatically enabled by entering a valid keycode. After initial software installation Refer to the comprehensive upgrade chapter in the System Installation and Modification Guide (NTP 555-7001-215). Standard 2.
9-8 ACCESS systems Software installation ACCESS system cables—Enhanced Card Option H RSM breakout assembly BIX pack M BIX 4 25-pair MDF voice cable M-M (NE-B25C-FS) or M to bare wire (NE-A25C-FS) 3 2 1 DB25 peripheral cable M (NTAK37AA) or F (NTAK36AA) M F Note: If the workstation is equipped with a DB9 connector, you will require a DB9 to DB25 adaptor. This part is not supplied by Nortel Networks ? UNIX or PC workstation running an ACCESS application module CARD-089 Standard 2.
ACCESS systems 9-9 Software installation ACCESS system cables—Meridian Mail Mini RSM Assembly Module (NTTK40AA) P0 NORMAL P1 P2 H P3 BIX pack M LED BYPASS P5 P4 BIX PBX Port 1 Port 2 Port 3 Port 4 25-pair MDF voice cable M-M (NE-B25C-FS) or M to bare wire (NE-A25C-FS) 4 3 2 1 UNIX or PC workstation running an ACCESS application module M DB25 peripheral cable M (NTAK37AA) F or F (NTAK36AA) Note: If the workstation is equipped with a DBS connector, you will require a DBS to DB25 adapter
9-10 ACCESS systems Software installation Wiring for DCE UNIX systems Pair No Colors Standard 2.
ACCESS systems 9-11 ACCESS system administration ACCESS system administration Introduction Meridian Mail Installation and Maintenance Guides (NTP 555-70x1-250) contain information on configuring Meridian Mail. Refer to the guide that is written specifically for your application. Meridian Mail System Administration Guide (NTP 555-7001-301) contains information on configuring and administering ACCESS voice services. Standard 2.
9-12 ACCESS systems ACCESS system administration Standard 2.
Chapter 10 Meridian Mail defaults In this chapter Overview 10-2 Default passwords and system parameters 10-3 Hospitality system service DNs 10-5 Networked and ACCESS systems 10-6
10-2 Meridian Mail defaults Overview Overview Introduction This chapter lists the default passwords and system parameters on a Meridian Mail Enhanced Card Option system. Some of the values listed here are predefined, and some—such as the Voice Service DNs—can be defined automatically during software installation. If you choose to configure any of these parameters manually, use the defaults listed here as the basis for your custom values. Standard 2.
Meridian Mail defaults 10-3 Default passwords and system parameters Default passwords and system parameters Passwords Meridian 1 representative’s PBX password: 0000 (four zeros) System administrator’s terminal user ID: system System administrator’s terminal password: adminpwd System administrator’s Meridian 1 PBX password: MMAIL (uppercase) Note: The system administrator’s PBX password allows access only to Overlay 2 and Overlay 48. (Overlay 2 allows the administrator to set time and date.
10-4 Meridian Mail defaults Default passwords and system parameters 4.0 Gbyte disk: 4800 users recommended Service DNs Voice Messaging (Meridian Mail): 7000 Automated Attendant: 7001 Express Messaging: 7002 Prompt Maintenance: 7003 Standard 2.
Meridian Mail defaults 10-5 Hospitality system service DNs Hospitality system service DNs Introduction The defaults for a hospitality system are the same as those for a basic system except for the service DNs, which are defined as follows: Guest Messaging: 7000 Express Messaging: 7001 Hotel Menu: 7002 Published Numbers: 7003 Post Checkout: 7004 Staff Messaging: 7005 Standard 2.
10-6 Meridian Mail defaults Networked and ACCESS systems Networked and ACCESS systems The defaults for a networked or ACCESS system are the same as those for a basic system.
Meridian Mail defaults 10-7 Networked and ACCESS systems Card Second (bottom) daughterboard Channel 4 Option 11 routing Mail address port (c u) location 10 11 Routing address Primary DN 10 11 7000 5-2-2 Channel DN Position Types of (SCN) ID service 7807 7837 ALL Option 11 switches come with these hardware locations correctly configured. If you need to completely redefine a hardware location, respond to the following prompts in Overlay 11. (Refer to “Changing a hardware location” on page 4-26.
10-8 Meridian Mail defaults Networked and ACCESS systems Standard 2.
Chapter 11 Terminal configuration In this chapter Overview 11-2 NT220 terminals 11-3 HP700/22 terminals 11-5 HP700/32 terminals 11-7 VT220, VT320, and VT420 terminals 11-9 VT520 terminals 11-13
11-2 Terminal configuration Overview Overview Introduction The procedures on the following pages describe how to set up the video display terminals supported by Nortel Networks.
Terminal configuration 11-3 NT220 terminals NT220 terminals Introduction “NT220 setup values” on page 11-4 contains the setup parameters for NT220 terminals. Setting up the NT220 terminals To set up an NT220 terminal, follow these steps. Step Action 1 Turn on the terminal. 2 Select Setup to enter setup mode. The current setup parameters appear on a series of screens.
11-4 Terminal configuration NT220 terminals NT220 setup values General Setup Online Refresh Rate=60 Hz VT200 Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked Application Keypad Normal Cursor Keys No New Line Setup=English North American Keyboard Printer Comm. Setup Speed=9600 Normal Print Mode 8 bits, No Parity 1 Stop bit Print Full Page Print National Only No Terminator Bidirectional Off Host Comm. Setup Transmit=1200 (for Sys. Admin.
Terminal configuration 11-5 HP700/22 terminals HP700/22 terminals Introduction Refer to “HP700/22 setup values” on page 11-6 for the setup values for the HP700/22 terminal. The setup procedure appears below. Setting up the HP700/22 terminal To set up an HP700/22 terminal, follow these steps. Step Action 1 Turn on the terminal. 2 Select Setup to enter setup mode. The current setup values appear on a series of screens.
11-6 Terminal configuration HP700/22 terminals HP700/22 setup values General Setup Terminal Mode On Line Columns Smooth Scroll Block Cursor Cursor OFF Light Background Inhibit Auto Wrap New Line Status Line EM200, 7-bit Ctrls YES 80 YES YES NO NO NO NO Indicator EM100 ID Interpret Control Mode User Features Locked User Defined Keys Locked Numeric Mode Keypad Normal Mode Cursor Keys National Character Set Frame Rate Display OFF After (min) Multipage EM220 YES NO NO NO YES NO 72 15 NO Recv Baudrate Data
Terminal configuration 11-7 HP700/32 terminals HP700/32 terminals Introduction Refer to “HP700/32 setup values” on page 11-8 for the setup values for the HP700/32 terminal. The setup procedure appears below. Setting up the HP700/32 terminal To set up the HP700/32 terminal, follow these steps. Step Action 1 Turn on the terminal. 2 Select Setup to enter setup mode. The current setup values appear on a series of screens.
11-8 Terminal configuration HP700/32 terminals HP700/32 setup values Global setup Host Port Background Screen Saver Refresh Rate Key Click 2 Dark 10 Min 72 Hz Yes Keyboard Message Translations Setup Translations Clear Display Clear Comm U.S.
Terminal configuration 11-9 VT220, VT320, and VT420 terminals VT220, VT320, and VT420 terminals Introduction “VT220 setup values” on page 11-10 contains the setup values for VT220 terminals. “VT320 setup values” on page 11-11 contains the setup values for VT320 terminals. “VT420 setup values” on page 11-12 contains the setup values for VT420 terminals. Setting up the VT220, VT320, and VT420 terminals The setup procedure is the same for all three terminals. Step Action 1 Turn on the terminal.
11-10 Terminal configuration VT220, VT320, and VT420 terminals VT220 setup values Setup Directory On Line Display Setup 80 Columns Interpret Controls Auto Wrap Jump Scroll Light Text, Dark Screen Cursor Block Style Cursor General Setup VT200 Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked Multinational Application Keypad Normal Cursor Keys No New Line Communications Setup Transmit=1200 (for Sys. Admin.
Terminal configuration 11-11 VT220, VT320, and VT420 terminals VT320 setup values Global Setup On Line Sessions on Comm1 CRT Saver Comm1=RS232 70Hz Printer Shared Display Setup 80 Columns Interpret Controls Auto Wrap Jump Scroll Light Text, Dark Screen Cursor Block Style Cursor No Status Display General Setup VT200 ID Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked Application Keypad Communications Setup Transmit=1200 (for Sys. Admin.
11-12 Terminal configuration VT220, VT320, and VT420 terminals VT420 setup values Global Setup On Line S1=Comm1 CRT Saver Comm1=RS-232 70Hz Printer Shared Display Setup 80 Columns Interpret Controls Auto Wrap Jump Scroll Dark Screen Cursor Block Style Cursor No Status Display Cursor Steady 6x24 pages 24 Lines/Screen Vertical Coupling Page Coupling Auto Resize Screen General Setup VT400 Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked 8-bit Characters Application Keypad Normal Cu
Terminal configuration 11-13 VT520 terminals VT520 terminals Introduction Refer to “VT520 setup values” on page 11-15 for the setup values for VT520 terminals. Setting up the VT520 terminal To set up a VT520 terminal, follow these steps. Step Action 1 Select Setup to enter setup mode. The Main Set-Up window appears as shown below. Actions Session Display Terminal type ASCII emulation Keyboard Communication Modem Printer Tabs . . .
11-14 Terminal configuration VT520 terminals IF THEN a box ( ) appears beside the setup feature press to toggle the setting for the selected feature on or off. A diagonal line appears in the box when the setting is on. three dots (. . .) appear beside the setup feature press to display the associated pop-up window. When all fields have been completed, move the cursor to [OK] or [Cancel], and press to activate your choice.
Terminal configuration 11-15 VT520 terminals VT520 setup values Main setup window Actions Session Mandatory setting or description First level Clear Display Press to clear the display. Clear Communications Press to clear communications. Reset this session Press to reset this session. Restore factory defaults Press to restore the factory default. Clock Press to set the VT520 clock. Calculator Press to use the VT520 calculator.
11-16 Terminal configuration VT520 terminals Main setup window Mandatory setting or description First level Zero Select the style of zero you want to display. Auto Wrap ON New line mode Lock user preferences Show control characters CRT saver Energy saver (Overscan) Framed windows ON/OFF (Set to OFF to enable Overscan.) Screen alignment Terminal type Emulation mode VT520 Terminal ID to host VT520 VT default char set DEC Multinational—See user documentation as well.
Terminal configuration 11-17 VT520 terminals Main setup window Mandatory setting or description First level Save key definitions Recall key definitions Lock key definitions Caps lock function Caps lock Keyclick volume High Warning bell volume High Margin bell volume OFF Keyboard encoding Character (ASCII) Auto Repeat Data processing keys Application cursor keys Application keypad mode (Map PC keyboard to VT) Ignore missing keyboard Communication Port select . . .
11-18 Terminal configuration VT520 terminals Main setup window Mandatory setting or description First level Answerback message . . . Enter the answerback message. Answerback concealed Modem Enable modem control (Disconnect delay) (Modem high speed) (Modem low speed) Printer Port select . . . See “Port selection for VT520” on page 11-19. Print mode Normal Printer type DEC ANSI DEC/ISO char sets DEC/ISO char sets Country-dependent setting (PC character sets) Tabs . . .
Terminal configuration 11-19 VT520 terminals Port selection for VT520 S1 Comm S2 Comm S3 S4 Comm Comm Off Off com 1 com 2 Print com3 Standard 2.
11-20 Terminal configuration VT520 terminals Standard 2.
Glossary A AML The Application Module Link (AML) is the communications link established between Meridian Mail and the Meridian 1 switch. B BIX system The BIX system is a modular cross-connect system for in-building use only. It is designed for use in commercial, industrial, institutional, and multi-residential buildings. D DCE Data communications equipment DN A DN or directory number is the number you dial to reach a user’s extension or a Meridian Mail service.
Glossary-2 H Hardware location A hardware location is the physical circuitry on the DVP chips on the Meridian Mail Enhanced Card Processor Card, used to process fax and voice data. These hardware locations are assigned to ports. A basic- or full-service voice port requires one hardware location. A multimedia port requires two hardware locations.
Glossary-3 Port There are two types of ports in the Meridian Mail Enhanced Card Option system. The first type of port is used to move data between Meridian Mail and the Meridian 1 PBX, using hardware locations on the DVP chips on the Meridian Mail Enhanced Card Processor Card. The second type of port is used to move data between Meridian Mail and peripheral devices such as modems and printers, using the hardware on the RSM card. R RSM RS-232 service module S SCSI Small Computer System Interface.
Glossary-4 Standard 2.
Index A D ACCESS administration, 9-11 installation, 9-2 ACCESS Application Programming Interface (API) library, 9-3 ACCESS components, 9-3 ACCESS Hardware Kits, 1-8 ACD agent defaults, 10-6 adding blocks of users, 3-22 Automated Attendant defining, 3-13 DN, 10-4 Auxiliary Message Link, 4-35 data port locations, 3-7 defaults changing, 4-19 M1, 4-31 defective tapes, 5-10 dialing restrictions, 3-11 disk drive configuration, 1-15 part numbers, 1-7 replacement, 1-17 DSP card installation, 1-18 DSP parameters,
Index-2 G K Guest Messaging DN, 10-5 defining, 3-21 keycodes, 3-3 keycodes and labels, 2-5 H L hardware locations configuring, 2-10 Hospitality system service DNs defaults, 10-5 defining, 3-20 Express Messaging, 10-5 Guest Messaging, 10-5 Hotel Menu, 10-5 Post Checkout, 10-5 Published Numbers, 10-5 Staff Messaging, 10-5 Hospitality Voice Services administration, 7-7, 7-20 installation, 7-2 Hotel Menu DN, 3-13, 10-5 defining, 3-21 HP700/22 terminal configuration, 11-5 HP700/32 terminal configuration,
Index-3 N R networked and ICL systems, 10-6 networking administration, 8-11 installation, 8-2 NT220 terminal configuration, 11-3 NT6R16AA installation, 1-18 NTAK18BA (RSM breakout assembly) installation, 1-10 NTAK19BA (multiport cable), 7-4, 7-12 NTTK40AA (RSM breakout assembly) installation, 1-49 restoring Meridian Mail, 4-15 RSM breakout assembly ACCESS systems, 9-6 Hospitality systems, 7-4 installation, 1-10, 1-49 networked systems, 8-4 switch, 7-4 O optional features ACCESS installation, 9-2 ACCESS
Index-4 T V tape backup, 4-11 defective, 5-10 format, 1-7 insertion, 1-23 removal, 1-24 tape drive accessories, 1-7 cleaning, 5-18 installation, 5-18 mounting, 1-22 part numbers, 1-7 problems, 5-9 telephone set configuration, 3-11 terminal configuration, 11-2 HP700/22, 11-5 HP700/32, 11-7 NT220, 11-3 VT220, 11-9, 11-10, 11-13 VT320, 11-9, 11-11, 11-13 VT420, 11-9, 11-12, 11-13 terminal number mapping, 4-35 terminals Hospitality systems, 7-4, 7-12 problems, 5-11 time and date setting, 4-3 Tools menu, 4-16
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Meridian Mail Meridian Mail Mini and Enhanced Card Option Installation and Maintenance Guide Toronto Information Products Nortel Networks 522 University Avenue, 14th Floor Toronto, ON, Canada M5G 1W7 Copyright © 2000 Nortel Networks, All Rights Reserved The information contained in this guide is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering or manufacturing may warrant.
