Installation guide

5-2 Troubleshooting and maintenance
Overview
Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000
Installation and Maintenance Guide
Overview
Introduction
This chapter describes the procedures you can follow should
anything go wrong with Meridian Mail, and the procedures you
should follow to make these problems less likely.
The troubleshooting procedures assume that you are completely
familiar with the Meridian Mail hardware and software
installation procedures described in Chapter 1 and Chapter 3.
Troubleshooting
For any problems with Meridian Mail, you should first consult
Meridian Mail Maintenance Messages (SEERs) Reference
Guide (NTP 555-7001-510). This book contains a
comprehensive list of the events and errors recorded on the
SEER printer. (Refer to “System event and error reports” on
page 5-16.)
Troubleshooting Meridian Mail hardware is a simple process of
determining the component that is causing the problem and
replacing it. The components cannot be repaired in the field;
return them to your Nortel Networks distributor for repair.
If you are unable to isolate a problem with Meridian Mail
software or hardware, consult Meridian 1 Option 11 Fault
Clearing Guide (NTP 553-3011-500). Problems with the PBX
often cause problems with Meridian Mail.
The following procedures document the problems you might
encounter, and the steps you should take to solve them. The
steps in each procedure are arranged from the most likely cause
to the least likely cause. Eliminate each possibility until the
problem is solved.
Suppose a portion of a procedure reads as follows:
1. Ensure that the main Meridian 1 power supply is on.
2. Ensure that the Meridian Mail Enhanced Processor Card is
receiving power.
3. Verify that the Meridian Mail Enhanced Processor Card is
properly seated.