Installation guide

Troubleshooting and maintenance 5-9
Tape drive problems
Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000
Installation and Maintenance Guide
Tape drive problems
Introduction
If the tape does not seem to be recognized by Meridian Mail, try
some or all of the following measures.
Tape is not recognized
by the system
If the tape is not recognized by the system, follow these steps.
Tape drive failure
If the tape fails or you receive a read-write error, turn the tape
drive off and then on again.
Starting a backup
before inserting a tape
If you inadvertently select OK before you insert a tape while
attempting to back up the system manually, follow these steps.
Step Action
1 If you are performing a restore, ensure that you have
inserted the correct tape.
2 Verify that you have inserted the tape correctly. (Refer to
“Inserting a tape” on page 1-23.)
3 Verify that the tape is of the correct format. (Refer to
page 1-24.)
4 Verify that the tape is not write-protected.
5 Turn the tape drive off and then on again.
6 Clean the tape drive. (Refer to page 5-18.)
7 Ensure that the tape drive has been correctly installed.
(Refer to “Installing the external tape drive” on
page 1-20.)
Step Action
1 Insert a tape into the tape drive.
An error message is displayed indicating that the backup
has failed.
2 Select [Exit].
3 Retry the backup procedure.