Installation guide

Troubleshooting and maintenance 5-11
Terminal problems
Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000
Installation and Maintenance Guide
Terminal problems
Introduction
Under most circumstances, the Meridian Mail system should
start up automatically and display the Meridian Mail logon
screen on the system administrator’s terminal. You might notice
problems at startup or the terminal might become disabled
during normal operation.
Auxiliary terminals (such as those used with Hospitality
systems) may experience problems with the RSM breakout
assembly and the Meridian Mail Enhanced Processor Card.
First, try to clear the problem as you would with the system
administrator’s terminal, and then follow the steps for auxiliary
terminals.
If you are using a remote maintenance terminal for remote
administration, you must return service to the console before
you disconnect. If you do not, further access to that port is
inhibited until you restart your system.
The terminal does not
display Meridian Mail
screens
If the terminal does not display Meridian Mail screens, follow
these steps.
Step Action
1 The system administrator may have inadvertently
switched to the Meridian 1 PBX software. If you see the
>
prompt, enter
AX
<Return>.
2 Press <Control>
]
to switch to Meridian 1 PBX software.
At
the
>
prompt, enter
AX
<Return>.
a. Reset the console port (port 8) by disabling it and
reenabling it, as follows:
b. Follow the procedures described in “Determining the
Meridian 1 software release number” on page 4-5.
Reset
the console port only; do not reset the AML (port 9).
c. Enter
AX
<Return> to return to Meridian Mail.