Installation guide

Page 163 of 206
Meridian Companion Installation and Maintenance Guide
Troubleshooting
When evaluating malfunctions, it might be useful to refer to “Normal LED
behavior upon installation” on page 60.
General troubleshooting procedures
To carry out general troubleshooting procedures, use the following table. These
procedures are most effective if you perform them in sequence.
Main task Steps to follow
1. Diagnose the trouble. Ask the users for information about
• the type of problem they have experienced (placing or
receiving calls, dropped calls or noise, or to problems with
a feature)
• how frequently the problems have occurred
• where the problems have occurred
• how many portables are affected
2. Check how a feature is
being used.
A problem may have been reported because of a
misunderstanding about how a feature works. Confirm that
the person who reported the problem understands the
intended use and operation of all features in question.
3. Check that you can access
host switch features from
the Meridian Companion
system.
To verify if the access lines have been programmed correctly,
try the host switch features on two or more portables.