Installation guide

Troubleshooting Page 165 of 206
Meridian Companion Installation and Maintenance Guide
Troubleshooting power problems
If the power fails or if the Meridian Companion system is disconnected, all
Configuration and Administration data is retained for 72 hours. Check the
following if you experience a power failure:
After 72 hours without power, the system may lose its SSN and you will have
to obtain a Regression Code to restore wireless communication. See
“Handling Meridian Companion exceptions” on page 160.
Troubleshooting cards
Troubleshoot cards using visual inspection and Meridian Companion
maintenance.
1. Verify that LEDs are functioning properly as described in “Normal card
LED behavior” on page 166.
2. Check the status of the cards as described in “Card Status” on page 128.
3. Disable, then enable any suspicious card using the procedure described
in “Card Status” on page 128.
4. Repeat as necessary.
Table 37 : Power troubleshooting
Symptom Possible problem and solution
Entire system is not
working.
Make sure the IPE Module has power.
LEDs on one Base Station
are off.
The Base Station or its power source may
be defective. See “Troubleshooting a Base
Station” on page 169.
LEDs on multiple Base
Stations are off.
An RPI may be defective. See
“Troubleshooting a remote power
interconnect unit” on page 170.