555-7071-210 Meridian 1 Option 11 Meridian Mail Card Option Installation and Maintenance Release 9.0 Standard 3.
Meridian 1 Option 11 Meridian Mail Card Option Installation and Maintenance NTP number: 555-7071-210 Publication number: P0746551 Software release: 9.0 Document version: Standard 3.0 Date: March 1994 Copyright © 1994 Northern Telecom All rights reserved Printed in the United States of America The information contained in this guide is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering or manufacturing may warrant.
ii Publication history March 1994 Standard version 3.0 released for Meridian Mail Release 9. Changes since MM-8: • Greater flexibility during software installation which allows you to easily customize your system for improved security. • Configuration of voice ports for basic service, full service, and multimedia. • Changes to the channel expansion procedure. February 1994 Standard version 2.1 released for the up-issue of Meridian Mail Release 8. April 1993 Standard version 2.
iii Contents About this guide ix Assumptions ix Inside this guide ix Conventions xi Recommended reading xii Hospitality and networked systems xii The Meridian 1 PBX xii Hardware installation 1-1 Precautions 1-3 Removing the cover 1-4 Installing the RSM Breakout Assembly (NTAK18AA/BA) 1-5 Installing the Meridian Mail cards 1-7 Inserting the 68k Card (NTAK14BA) 1-7 Assembling and inserting the DVP Card (NTAK15AB) 1-9 Assembling and inserting the Disk/Power Supply Card (NTAK13AA) 1-11 The final installat
iv Keycodes and labels 2-1 Serial numbers 2-2 Modifying your system 2-3 Using the System Installation and Modification Utility 2-4 Responding to the prompts 2-5 Software installation 3-1 What you need 3-1 Before installing the software 3-1 Automatic and manual configuration 3-2 Installing the software 3-3 Setting up the system 3-5 Using default values 3-6 Setting the time and date 3-6 Configuring the telephone sets 3-6 Setting the on-switch dialing restrictions 3-7 Assigning a System Administrator 3-8 S
v The Tools Menu 4-10 Adding a block of users 4-10 Deleting a block of users 4-11 Changing the default Meridian Mail DNs 4-12 Using Meridian 1 overlays 4-12 Changing the Voice Messaging DN 4-12 Changing a hardware location DN 4-14 Changing the other Meridian Mail DNs 4-15 Troubleshooting and maintenance 5-1 Troubleshooting 5-1 Precautions 5-2 Replacing components 5-3 Problems at start-up 5-4 Problems during system expansion or software upgrade 5-8 Tape drive problems 5-8 Terminal problems 5-10 Modem pro
vi The multiport cable 8-2 The RSM Breakout Assembly 8-2 The hotel’s property management system 8-2 The guest administration consoles (GACs) 8-2 Software installation 8-3 Hospitality system administration 8-4 Networked systems 9-1 Hardware installation 9-1 The RSM Breakout Assembly 9-1 Configuring the modem 9-3 Software installation 9-5 During initial software installation 9-5 After initial software installation 9-5 Network system administration 9-5 Meridian Mail defaults 10-1 Basic systems 10-1 Hosp
vii Figures Figure 1-1 An overview of hardware installation (a three-slot system) 1-2 Figure 1-2 Removing the cover 1-4 Figure 1-3 The RSM Breakout Assembly 1-6 Figure 1-4 Inserting the 68k Card 1-8 Figure 1-5 Assembling and inserting the primary DVP Card 1-10 Figure 1-6 Assembling and inserting the Disk/Power Supply Card 1-12 Figure 1-7 Installing the Connector Board 1-13 Figure 1-8 Mounting the external tape drive 1-15 Figure 1-9 The LA75 Plus Companion printer control panel 1-18 Figure 1-10 Configuring
viii Tables Table 1-1 Table 1-2 Table 2-1 Table 4-1 Table 4-2 Table 4-3 Table 4-4 Table 4-5 Table 4-6 Table 4-7 Table 4-8 Table 4-9 Table 4-10 Table 4-11 Table 4-12 Table 4-13 Table 4-14 Table 4-15 Table 5-1 Table 8-1 Table 8-2 Table 8-3 Table 9-1 Table 10-2 Table 11-1 Table 11-2 Table 11-3 Table 11-4 Table 11-5 Table 11-6 Hardware location configurations 1-9 LA75 Plus Companion printer default settings 1-19 Software tapes and languages 2-2 Printing a telephone set report 4-16 Printing a telephone model r
ix About this guide The Meridian Mail card option adds voice messaging capabilities to a Meridian 1 Option 11 system. This guide describes the installation and maintenance procedures for Meridian Mail hardware and software.
x About this guide software tape. This utility is used to install software on new systems, modify the software on existing systems, and perform routine system maintenance. “Software installation” (Chapter 3) describes how to install the software on a new Meridian Mail system.
About this guide xi Conventions The conventions on the following page are used throughout the software procedures in this guide. R C] TOOLS X This form is used to represent a single key you must press on your keyboard. C When entering commands like this, hold down the key while you press the character that follows (in this case “]”) in the same way you hold down the shift key to enter capital letters. Letters in bold type are used to represent text you must enter at the keyboard.
xii About this guide Recommended reading The following is a list of other documents associated with the Meridian Mail card option.
Chapter 1 Figure 1-0 Title with number at end 1-0 Table 1-0 Title with number at end 1-0 1-1 Hardware installation This chapter describes the installation of a basic Meridian Mail card option system. Later chapters describe the special hardware you have to install for networked systems and hospitality systems.
1-2 Hardware installation Figure 1-1 An overview of hardware installation (a three-slot system) LED Power Switch NT AK 14 68k BA NTA K15A B D V P NTA K 16 (opti AB (x2 ) onal) C 2 5 C 2 5 Note: Four-slot systems contain a second DVP Card in slot 9, to which you can attach up to two C25 Cards. er Pow SCSI NTAK13AA Disk Drive Disk Shield SCSI terminator or tape drive cable 3 M TM M2 0/ T1 1 MM TM SLO SLO Meridian Mail Card Option Release 9.
Hardware installation 1-3 The following are optional: • External tape drive kit and SCSI cable, North America (NTAK30CA) • External tape drive kit and SCSI cable, United Kingdom (NTAK30BA) • External tape drive kit and SCSI cable, European Mainland (NTAK30AA) Note: These tape drive kits each come with a power cord appropriate to their location.
1-4 Hardware installation Before touching any components, ensure that you are properly grounded by putting on the wrist strap connected to the Meridian 1 cabinet. Static electricity can irreparably damage sensitive electronic components. CAUTION Static electricity The printed circuit boards are susceptible to static damage. Before handling the PCBs take the appropriate precautions. Removing the cover Use a screwdriver to unlock the latches on the front of the Meridian 1 cabinet.
Hardware installation 1-5 Installing the RSM Breakout Assembly (NTAK18AA/BA) The RSM Breakout Assembly is a small circuit board that sits in the cavity beneath the three Meridian Mail cards and is connected to connector J10, the rightmost of the 25-pair connectors that run the length of the Meridian 1 cabinet.
1-6 Hardware installation 5 Fit the RSM Breakout Assembly over the plastic extrusion that holds the right end of the cable restraining bar in place, plug it into the rightmost 25-pair connector, and secure it in place with the screw provided. 6 Run the MDF cable down through the Meridian 1 cabinet as shown in Figure 1-3. 7 Replace the cable restraining bar. You can now install or reinstall the remaining Meridian Mail cards and turn on the Meridian Mail system.
Hardware installation 1-7 Installing the Meridian Mail cards The 68k Card connects to the Meridian 1 PBX through the connector at the back of the Meridian 1 cabinet. One or two DVP Card assemblies and the Disk/Power Supply Card are connected to the 68k Card through the Connector Board which plugs in at the front edge of each of these cards. Due to the force required to install the Connector Board, you should first assemble and insert the Meridian Mail cards into the card cage.
1-8 Hardware installation Figure 1-4 Inserting the 68k Card 1-4 LED Power Switch NTAK14BA 0/ T1 1 MM SLO CARD-026 Meridian Mail Card Option Release 9.
Hardware installation 1-9 Assembling and inserting the DVP Card (NTAK15AB) A Meridian Mail card option system can have from two to twelve hardware locations according to the configurations in the following table. The number of hardware locations dictates how many people can use Meridian Mail at the same time. This includes both people leaving messages and faxes and people logged on to Meridian Mail.
1-10 Hardware installation Figure 1-5 Assembling and inserting the primary DVP Card D V P TAK15AB N C 2 5 1-5 C 2 5 B (x2) NTAK16oA nal) (opti Note: Four-slot systems contain a second DVP Card in slot 9, to which you can attach up to two C25 Cards. M2 M OT SL Meridian Mail Card Option Release 9.
Hardware installation 1-11 Assembling and inserting the Disk/Power Supply Card (NTAK13AA) The Disk/Power Supply Card contains the power supply for Meridian Mail and a place to mount the Meridian Mail disk drive. 1 Remove all terminators from the disk drive. Install the correct jumpers required for the model of disk drive you’re installing and remove all other jumpers. (Refer to Chapter 12.
1-12 Hardware installation Figure 1-6 Assembling and inserting the Disk/Power Supply Card 1-6 er Pow SCSI NTAK13AA Disk Drive Disk Shield SCSI terminator or tape drive cable M3 M OT SL Meridian Mail Card Option Release 9.
Hardware installation 1-13 The final installation Figure 1-7 shows how to install a three-card Meridian Mail card option system into a three-plug Connector Board (NTAK17AA). If the system you are installing is equipped with a second DVP Card, you will require a four-plug Connector Board (NTAK17BA). Note: A four-plug Connector Board can be used with a three-card system, but the fourth plug will block slot 9 so that it can’t be used for any other Option 11 cards.
1-14 Hardware installation 3 Slowly and carefully push the connected cards into the cabinet, until the 68k Card plugs firmly into the connector at the back of the cabinet. (The other cards do not have connections at the back of the cabinet.) 4 Grasping the top lock latches with one hand and the bottom latches with the other, lock all cards simultaneously into the cabinet. 5 If this system is to have a permanently connected external tape drive, install it now, following the procedure below.
Hardware installation 1-15 8 If desired, mount the external tape drive below and to the right of the cabinet, following the instructions in Figure 1-8. It should be positioned so that it does not interfere with the cables that run out of the bottom of the Meridian 1 cabinet. Avoid mounting the tape drive where it will be subjected to continuous shock or vibration. 9 Start Meridian Mail. (Refer to page 4-6.
1-16 Hardware installation If the tape drive has been correctly mounted on the wall, insert tapes with the label facing the wall and the opening facing upwards. The tapes you receive from Northern Telecom are 3M brand DC6250 tapes. Be sure to use this tape format for your backups. Removing a tape Slide the handle on the front of the drive to the left until it the tape is ejected from the drive. Do not attempt to remove a tape when the drive is running.
Hardware installation 1-17 You can also configure Meridian Mail to print System Error and Event Reports on the same printer as they are generated. System events and error reports contain information about every system event and error that occurs on the Meridian Mail system. For more information on the content of SEERs, refer to Meridian Mail—System Event and Error Reports. Meridian Mail supports two types of printer: the LA75 Plus Companion Printer; and the HP ThinkJet Printer (NT Personal Printer).
1-18 Hardware installation Figure 1-9 The LA75 Plus Companion printer control panel Ready Fault Quiet Quiet/ Quality RDY LF FF LQ ↓ ↑ → ← CARD-080 Serial Port Set-up Protocol DEC 1-9 5 Release the Set-up button one to two seconds after powering on. The printer prints a list of the default settings. When the list is complete, it goes back to the beginning of the list, reprints the first setting, and stops. Refer to Table 1-2 on page 1-19.
Hardware installation 1-19 Table 1-2 LA75 Plus Companion printer default settings Value Number 1-2 Feature Number Name Name Generic 1 Protocol at Power-up 3 Port Dependent Generic 2 Form length 9 11 inches (A) Generic 3 Vertical pitch 4 6 lines per inch Generic 4 Automatic advance 1 Selected Generic 5 Print quality control 1 Software control Generic 6 Port selection 1 Serial port Generic 7 Baud rate 7 9600 Generic 8 Data bits and parity 7 8-none Generic 9 Buffer control
1-20 Hardware installation 2 Set the switches at the back of the printer so that they match those in the Figure 1-10.
Hardware installation 1-21 Figure 1-11 Enabling the HP ThinkJet printer 1-11 Power indicator lamp PWR LF On line indicator lamp FF CARD-052 Configuring Meridian Mail Meridian Mail is automatically configured to allow the printing of operational measurement reports.
1-22 Hardware installation Meridian Mail Card Option Release 9.
Chapter 2 Figure 2-0 Title with number at end 2-0 Table 2-0 Title with number at end 2-0 2-1 System installation and modification This chapter describes how to use the System Installation and Modification Utility that comes on the Meridian Mail software tape. This utility is used to install software on new systems, modify the software on existing systems, restore systems from a backup tape, and perform routine system maintenance.
2-2 System installation and modification this label to the inside of the door on the Option 11 cabinet; that way, should you misplace the software tape, you will still have the keycode you need.
System installation and modification 2-3 Mail system. If you are responsible for more than one Meridian Mail system, ensure that you are always using the correct keycode for each.
2-4 System installation and modification • Storage expansion (Refer to page 7-3.) • Language expansion (Refer to page 7-5.) • Feature expansion (Refer to page 7-6.) Failure to follow this order may cause problems with the system. Of course, not all systems will require each of these steps—simply skip the ones you don’t have to perform, but maintain the order. Don’t, for instance, attempt a feature expansion before a language expansion.
System installation and modification 2-5 System Installation & Modification Menu -------------------------------------1 Install an MM9 system 2 Upgrade to the latest MM9 release 3 Convert to the latest MM9 release 4 Feature Expansion 5 Hardware Modification 6 Storage Expansion 7 Language Expansion 8 More Utilities Please enter the operation number: 5 If this does not happen, refer to “Troubleshooting and maintenance” (Chapter 5).
2-6 System installation and modification Each of the ports must also be defined as a basic-service or full-service port. Basic-service voice ports can perform the two basic voice functions: Voice Menus and Interactive Voice Response (IVR). Full-service voice ports can perform all the Meridian Mail voice functions available on Card Option systems, including Voice Menus and Interactive Voice Response. Basic multimedia ports are not supported.
System installation and modification 2-7 1 At the Select operation: prompt, choose “Change” 2 For Port Type, choose the attributes you want for the range of hardware locations: Basic Voice, Full-service Voice, or Full-service Multimedia. 3 For First Node, choose “1”. 4 For First Location, choose the first hardware location in the range. 5 For Last Node, choose “1”. 6 For Last Location, choose the last hardware location in the range.
2-8 System installation and modification Meridian Mail Card Option Release 9.
Chapter 3 Figure 3-0 Title with number at end 3-0 Table 3-0 Title with number at end 3-0 3-1 Software installation This chapter describes how to install the software on a new Meridian Mail system and set up the system for the System Administrator. Once the software has been installed on a system, it will only ever need to be re-installed in the event of a disk drive failure.
3-2 Software installation 1 Log on to the Meridian 1 PBX. (Refer to page 4-1.) 2 Print a hardware location report by following the prompts in Table 4-4 on page 4-17; and, using the hardware location table on page 10-2, verify that the default hardware location DNs have not been reassigned or altered.
Software installation 3-3 Default users If you request default data fill, you are prompted as follows: Do you want default users created? If you choose “yes,” you are prompted further for the number of users you want the system to create and the extension number of the first user in the list. The number of users you can add is restricted by the size of your disk drive. The extension numbers are restricted to those defaults defined on the Meridian 1 PBX.
3-4 Software installation 1 Run the System Installation and Modification Utility from the Meridian Mail software tape. (Refer to Chapter 2.) 2 From the System Installation and Modification Menu, choose “1 Install an MM9 system”. 3 Respond to the prompts as they appear. You should be prepared to supply the following values for the system: — The keycode from the system’s label. — The customer’s name. This is the name that appears on Meridian Mail screens and reports.
Software installation 3-5 Don’t worry if you respond to a prompt incorrectly. Before the final installation begins you are given another opportunity to re-enter the information. The final installation takes about 45 minutes from start to finish, plus an extra 20 minutes for each additional language. Be prepared to insert any additional language tapes as the system requests them. After the final language has been loaded, you are prompted as follows: The operation successfully completed.
3-6 Software installation Setting up the system Before anyone can use Meridian Mail, you must ensure that the following items have been defined.
Software installation 3-7 2 Log on to Meridian Mail. You are prompted to enter the time and date. 3 Enter the time and date in the indicated format and press R. Configuring the telephone sets You must configure each of the telephone sets which are to have access to Meridian Mail so that FDN, HUNT, or a KEY value points to the Voice Messaging DN. You can configure each telephone individually or assign them to one of the models which are predefined on every Option 11 PBX.
3-8 Software installation Figure 3-1 The voice security options form 3-1 Voice Administration MORE ABOVE Voice Security Options Maximum Invalid Logon Attempts Permitted per session: __ 3 Maximum Invalid Logon Attempts Permitted per mailbox: __ 9 Maximum Days Permitted Between Password Changes: __ 0 Minimum Password Length: __ 4 External Logon: Enabled Call Answering.
Software installation 3-9 Setting up the Automated Attendant/Hotel Menu The following instructions assign an Automated Attendant that functions as described on page 3-9 of System Administration—the Basics. An Automated Attendant is not normally part of a default Hospitality system, although you can configure the Hotel Menus DN to function as one.
3-10 Software installation Figure 3-2 The Thru-Dial Definition form 3-2 VS Config/Menu Applications Admin Add a Thru-Dial Definition Thru-Dial ID: ___ 101_____ Title: ______ Dial by__________ Extension_____________ Revert DN: _0______________________________ Access Password: ________________ Update Password: _____ 12345____________ Greeting Recorded (Voice): No Language for Prompts: American_English Canadian_French Dial by: Number Name Both DN Length Variable Fixed Restriction/Permission Set:
Software installation 3-11 “3 Voice Services Administration”→ “7 Voice Menu Definitions” You are presented with a list of voice menu definitions. On a newly installed system, this list should be blank. 2 ± Press . The Add a Voice Menu Definition form appears. (Refer to Figure 3-3.
3-12 Software installation Figure 3-4 The Voice Menu Definition form (continued) 3-4 VS Config/Menu Applications Admin Add a Voice Menu Definition Choice of Menu Actions: AS Announcement Service DS Disconnect RP Repeat Menu Choices TD Time-of-Day Control CL EM MM MS Call Express Messaging Return to Main Menu Voice Menu Service RV PP TS VM Call Revert DN Play Prompt Thru-Dial Service Voice Messaging Access Password: 12345___________ Update Password: 12345___________ Greeting Recorded (Voice): No Me
Software installation 3-13 Figure 3-5 The Voice Menu Definition form (continued) 3-5 VS Config/Menu Applications Admin Add a Voice Menu Definition Choice of Menu Actions: AS Announcement Service DS Disconnect RP Repeat Menu Choices TD Time-of-Day Control 2 3 4 5 6 7 8 9 Initial No Response Delayed Response __ __ __ __ __ __ __ __ RV PP CL EM MM MS Call Express Messaging Return to Main Menu Voice Menu Service RV PP TS VM ________ ________ ________ ________ ________ ________ ________ ________ Call Rev
3-14 Software installation 2 ± Press . The Add DN Information form appears. (Refer to Figure 3-6.
Software installation 3-15 8 For Access DN, enter 7000. 9 For Service, enter VM. 10 Press +. Express Messaging ±. 11 From the Voice Service DN Table, press 12 For Access DN, enter 7002. 13 For Service, enter EM. The Mailbox ID field appears, leave it blank. 14 Press +. Voice Prompt Maintenance 15 From the Voice Service DN Table, press 16 For Access DN, enter 7003. 17 For Service, enter PM. 18 Press ±. +. Note: The default password for this service is the same as the DN.
3-16 Software installation Figure 3-7 The Add DN Information form (Hospitality systems) 3-7 VS Config/Menu Applications Admin Add DN Information Choice of Services: AS Announcement Service EM Express Messaging CO Post Checkout Mailbox PM Prompt Maintenance TS Thru-Dial Service TD Time-of-Day Control Access DN: ______________________________ Service: ___ Comment: ____________________ HM Hospitality Messaging RA Remote Activation MS Voice Menu Service Select a softkey > Save Cancel CARD-054 Guest
Software installation 3-17 10 a. If you wish to have this DN function as an automated attendant, enter 100 (the number you entered in step 3 of “Setting up the Voice Menu Service” on page 3-10). b. Otherwise, leave this field blank. Press +. Express Messaging ±. 11 From Voice Service DN Table, press 12 For Access DN, enter 7001. 13 For Service, enter EM. The Mailbox ID field appears, leave it blank. 14 Press +.
3-18 Software installation 26 For Service, enter HM. The Auto-Login field appears. 27 For Auto-Login, choose “Enabled”. 28 Press +. Adding a block of voice mailboxes You may choose to set up your users all at once in a single block, or the System Administrator can add one user at a time. The instructions for adding a block of users can be found on page 4-10 of this guide. The instructions for adding one user at a time can be found on page 4-8 of System Administration—The Basics.
Chapter 4 Figure 4-0 Title with number at end 4-0 Table 4-0 Title with number at end 4-0 4-1 Basic system procedures This chapter describes the software procedures you need to know in order to set the time and date on the Meridian 1 PBX, to stop and start the Meridian Mail system, to back up and restore a customer’s Meridian Mail data, to add and delete blocks of users, and to customize a customer’s service DNs.
4-2 Basic system procedures 3 If the response is OVL111 nn TTY or OVL111 nn SL1 (where nn is a twodigit number), then someone else is logged on to the system. Wait until he or she logs off and start again at step 2. If the response is OVL000> then you are already logged on. If the response is OVL111 nn IDLE or OVL111 nn BKGD, then you are ready to log on. 4 If you don’t get any of these responses, enter **** again at step 2.
Basic system procedures 4-3 Note: Enter the date and time exactly as shown in the format, with a space after each number. You must enter four digits for the year, and you must enter a value for the seconds. If you make a mistake while entering these numbers, press start entering the date and time again from the beginning. 5 Enter TTAD again to verify your entry. 6 Enter **** 7 Enter AX R and R to return to Meridian Mail.
4-4 Basic system procedures To enable the console and the AML data ports 1 Log on to the Meridian 1 PBX. (Refer to page 4-1.) 2 At the > prompt, enter the following: R ENL ESDI 8 R to enable the console’s data port ACMS 9 R to establish the link on port 9 LD 48 3 Enter **** To disable the console and the AML data ports 1 Log on to the Meridian 1 PBX. (Refer to page 4-1.
Basic system procedures 4-5 To disable the console and the AML data ports 1 Log on to the Meridian 1 PBX. (Refer to page 4-1.) 2 At the > prompt, enter the following: LD 48 R R to disable the console’s data port DIS AML 9 LYR2 R to disable the link on port 9 DIS AML 8 LYR2 3 At the prompt, enter Y to confirm the disable. 4 Enter **** Stopping Meridian Mail Before turning the power off to the Meridian Mail cards, you should courtesy down the system.
4-6 Basic system procedures 2 Turn off the power to Meridian Mail. Note: The power switch is on the 68k card installed in slot 10/MM1, the off position is down and is labelled on the Meridian Mail face plate.
Basic system procedures 4-7 terminal and enter the correct time and date when prompted. Meridian Mail cannot start until these values are entered. Backing up the system Before you perform any significant hardware or software procedures, you should back up the Meridian Mail system from disk to tape so that, in the event that something goes wrong, the customer’s data will not be lost. If an external tape drive is already installed, there is no need to courtesy down.
4-8 Basic system procedures k 8 Press . The Backup Status screen appears. From here you can follow the progress of the backup. You have the option of aborting the backup or exiting to the Volume Administration screen. The backup should take about 30-60 minutes, and requires only a single tape of the appropriate size for your system. 9 When the backup is complete, remove the tape and label it clearly. Include the date and time of the backup. 10 Press 11 Remove the external tape drive, if required.
Basic system procedures 4-9 Once you have entered a schedule, backups proceed automatically. You may choose to leave the same tape in the drive at all times. New backup data will overwrite the old backup data. Note: A backup tape will wear out over time. Please ensure that you replace it regularly with a new tape, according to the manufacturer’s recommendations.
4-10 Basic system procedures 6 Remove the external tape drive, if required. (Refer to page 1-16.) The Tools Menu The Meridian Mail Tools Menu contains several useful functions which are not used as frequently as those contained in the System Administrator’s Main Menu. To access the Tools Menu: 1 2 3 G. At the password prompt, enter TOOLS R. From the Meridian Mail logon screen, press At the password prompt, enter the System Administrator’s password and press . You are presented with the Tools Menu.
Basic system procedures 4-11 — The voice messaging interface for these users: the Meridian Mail user interface (MMUI), or the standard defined by the voice messaging user interface forum (VMUIF). The MMUI is the interface described in Meridian Mail Card Option—System Administration, The Basics. 4 At the prompt, Please Specify Command?, choose “Add User”. 5 At the appropriate prompts, enter: — The mailbox number of the first user in the block of users — The total number of users in the block.
4-12 Basic system procedures Changing the default Meridian Mail DNs Each Meridian Mail DN is defined in two places: on the Meridian 1 PBX as an ACD-DN and on Meridian Mail as a voice services DN. The DNs on the PBX come predefined according to the defaults described in Chapter 10, but you must ensure that you define these DNs on Meridian Mail, automatically during software installation or manually by following the procedures beginning on page 3-6.
Basic system procedures 4-13 2 Disable the console and AML data ports. (Refer to page 4-3.) 3 Print a report for each type of telephone set on the switch, following the prompts in Table 4-1 on page 4-16. 4 Print a report for each telephone model on the switch, following the prompts in Table 4-2 on page 4-16. 5 Print an ACD queue report, following the prompts in Table 4-3 on page 4-17. 6 Print a hardware location report for card 10, following the prompts in Table 4-4 on page 4-17.
4-14 Basic system procedures of these features that refers to the old Voice Messaging DN and change it to refer to the new Voice Messaging DN. 15 Nite call forward (NIT1) in the Customer Data Block may have been previously set to forward to Meridian Mail. If it was set to the old Voice Messaging DN, change it so that it refers to the new DN. Refer to Option 11 Technical Reference Guide. 16 Log on to Meridian Mail.
Basic system procedures 4-15 8 Change the SCN on the port you just disabled to the DN you just assigned on the PBX. 9 Return to the System Status and Maintenance Menu and choose “3 DSP Port Status.” 10 Press and at the prompt enter the number of the DSP port you want to change. 11 Return to the Meridian 1 PBX and enable the hardware location, following the prompts in Table 4-12 on page 4-21.
4-16 Basic system procedures Table 4-1 Printing a telephone set report 4-1 Prompt Response Comments > LD 20 Load overlay 20. REQ PRT TYPE ________ Enter the type of telephone set. TN c u R for all sets of this type. CUST ________ Enter the customer number. Enter a specific location, or press Table 4-2 Printing a telephone model report 4-2 Prompt Response Comments > LD 20 Load overlay 20.
Basic system procedures 4-17 Table 4-3 Printing an ACD queue report 4-3 Prompt Response Comments > LD 23 Load overlay 23. REQ PRT TYPE ACD CUST ________ Enter the customer number. Table 4-4 Printing a hardware location report 4-4 Prompt Response Comments > LD 20 Load overlay 20. REQ PRT TYPE TNB TN 10 To print all devices on card 10. Installation and Maintenance Standard 3.
4-18 Basic system procedures Table 4-5 Creating a new Voice Messaging DN 4-5 Prompt Response Comments > LD 23 Load overlay 23. REQ NEW TYPE ACD CUST ________ Enter the customer number. ACDN ________ Enter the new service DN. MWC YES IMS YES CMS YES IMA YES IVMS YES VSID 9 Enter the number of the Meridian Mail card option ESDI link. MAXP 12 Enter the maximum number of Meridian Mail ports on the system. ALOG YES NCFW 0 Meridian Mail Card Option Release 9.
Basic system procedures 4-19 Table 4-6 Changing a hardware location 4-6 Prompt Response Comment > LD 11 Load overlay 11. REQ CHG TYPE 2008 TN c u Enter the Option 11 routing address for the hardware location. (Refer to “Hardware locations” on page 10-2.) KEY 0 ACD xxxx yyyy xxxx is the new Voice Messaging DN and yyyy is the position ID for the hardware location. Table 4-7 Changing an analog telephone set 4-7 Prompt Response Comment > LD 10 Load overlay 10.
4-20 Basic system procedures Table 4-8 Changing a digital telephone set 4-8 Prompt Response Comment > LD 11 Load overlay 11. REQ CHG TYPE aaaa Enter the type of telephone set. To change a telephone model, enter aaaa M. TN c u Enter the location of the set. ECHG Yes Easy change. ITEM HUNT xxxx FDN xxxx KEY nn fff xxxx Set the appropriate ITEM(s) to the new Voice Messaging DN (xxxx). Table 4-9 Deleting a service DN 4-9 Prompt Response Comment > LD 23 Load overlay 23.
Basic system procedures 4-21 Table 4-10 Creating a new service DN 4-10 Prompt Response Comment > LD 23 Load overlay 23. REQ NEW TYPE ACD CUST ________ Enter the customer number. ACDN ________ Enter the new service DN. MWC NO MAXP 1 NCFW ________ Enter the Voice Messaging DN. Table 4-11 Disabling a hardware location 4-11 Prompt Response Comments > LD 32 Load overlay 32. . DISU c u c u is the Option 11 routing address for the hardware location.
4-22 Basic system procedures Table 4-13 Changing a hardware location’s DN 4-13 Prompt Response Comments > LD 11 Load overlay 11. REQ CHG TYPE 2008 TN cu Enter the Option 11 routing address for the hardware location. (Refer to “Hardware locations” on page 10-2.) ECHG YES For easy change. ITEM KEY 1 SCN xxxx xxxx is the new channel DN for the hardware location. Table 4-14 Deleting a hardware location’s DN 4-14 Prompt Response Comments > LD 11 Load overlay 11.
Basic system procedures 4-23 Table 4-15 Creating a hardware location DN 4-15 Prompt Response Comments > LD 11 Load overlay 11. REQ OUT TYPE 2008 TN cu REQ **** KEY 0 ACD xxxx yyyy xxxx is the new Voice Messaging DN and yyyy is the position ID for the hardware location. KEY 1 SCN zzzz zzzz is the channel DN for the hardware location. KEY 2 MSB KEY 3 NRD KEY 6 TRN KEY 7 AO3 KEY 9 RLS Enter the Option 11 routing address for the hardware location.
4-24 Basic system procedures Meridian Mail Card Option Release 9.
Chapter 5 Figure 5-0 Title with number at end 5-0 Table 5-0 Title with number at end 5-0 5-1 Troubleshooting and maintenance This chapter describes the procedures you can follow should anything go wrong with Meridian Mail, and the procedures you should follow to make these problems less likely. The troubleshooting procedures assume that you are completely familiar with the Meridian Mail hardware and software installation procedures described in Chapter 1 and Chapter 3.
5-2 Troubleshooting and maintenance Suppose a portion of a procedure reads as follows: 1 Ensure that the main Meridian 1 power supply is on. 2 Ensure that the Meridian Mail power switch on the 68k Card is on. 3 Turn off the Meridian Mail power switch on the 68k Card, and ensure that the Connector Board is properly seated. The first three steps do not—as it first might appear—instruct you to ensure that the power is on and then to turn it off.
Troubleshooting and maintenance 5-3 DANGER Shock hazard Before removing or handling any Meridian Mail hardware, ensure that the power switch on the 68k Card is in the off (down) position. Note: You need not, however, turn off the power to the Meridian 1 PBX. You can safely handle Meridian Mail hardware while the switch is running, so long as the power to Meridian Mail is off.
5-4 Troubleshooting and maintenance 4 Push the cards back into the cabinet until stopped by the edge of the lock latches. 5 On the DVP Card in slot MM2, grasp the top and bottom lock latches and slowly lock it back into the cabinet. The latches on the other cards prevent them from moving farther into the cabinet, and the DVP Card is pulled from the Connector Board. 6 If there is a DVP card installed in slot 9, repeat step 5 on the card installed in slot 10.
Troubleshooting and maintenance 5-5 4 b. Ensure that the 68k Card is firmly pushed into the connector at the back of the Meridian 1 cabinet. c. Ensure that none of the pins on the back connector or on the front connectors of the Meridian Mail cards are bent. If the LED still does not light: a. Remove all the Meridian Mail cards. b. Reinstall the 68k Card. Push it all the way to the back of the cabinet and lock the latch levers. c.
5-6 Troubleshooting and maintenance 5 If the LED still does not light: a. Remove the 68k Card with the Connector Board attached. b. Using an ohmmeter, measure the resistance between Pin 19 of P2 and Pin 22 of P2 on the Connector Board. On a functional 68k Card the meter should read between 15 and 25 ohms. If it does not, then the card is defective. Replace it. 6 Replace the Disk/Power Supply Card but retain the disk drive; it contains the customer’s Meridian Mail data.
Troubleshooting and maintenance 5-7 2 3 Test the DVP and C25 Cards, as follows: a. Reconnect the SCSI cables that were disconnected in step 1 but do not reinstall the DVP Card assemblies. b. If Meridian Mail now starts correctly, one of the DVP Cards or one of the C25 Cards is defective. Reinstall each card, one at a time, until the problem reappears. Replace the defective card. Replace the Disk/Power Supply Card but retain the disk drive; it contains the customer’s Meridian Mail data.
5-8 Troubleshooting and maintenance 10 Replace the disk on the Disk/Power Supply Card and restore the system from the most recent backup tape. (Refer to page 4-9.) Problems during system expansion or software upgrade Problems can occur while reading from the software tape and writing to the disk during storage expansion, software expansion, or software upgrade. They may be the result of a defective tape, a defective disk, or a problem with the SCSI link between the tape drive and the disk drive.
Troubleshooting and maintenance 5-9 5 Turn the tape drive off and then on again. 6 Clean the tape drive. (Refer to page 5-15.) 7 Ensure that the tape drive has been correctly installed. (Refer to page 1-14.) The tape drive does not correctly retension a tape 1 Turn the tape drive off and then on again. Starting a backup before inserting a tape If, while attempting to manually back up the system, you inadvertently press before inserting a tape: k 1 Insert a tape into the tape drive.
5-10 Troubleshooting and maintenance — Install a new system and redefine your users. Note: This should be your last resort; and should never have to be done if you make sure to make frequent backups. Once you have successfully restored the system: a. Perform a new system backup with a different tape. b. Discard the tape that caused the error.
Troubleshooting and maintenance 5-11 1 Press CR. If the screen is incorrectly displaying the lines on the Meridian Mail screens as a string of “q”s: C 1 Press W. You are presented with a small pop-up menu. 2 Enter IF . The screen redraws correctly. R The keyboard does not respond 1 If there is a printer attached to your system, ensure that the printer is ready and on line. (Refer to page 1-20, 5.) 2 Press ] to switch to Meridian 1 PBX software. At the > prompt, enter AX .
5-12 Troubleshooting and maintenance 4 Check for any special null modem requirements. 5 Try the terminal on another, functioning RSM port. 6 Replace the RSM Breakout Assembly. 7 Replace the 68k Card. Modem problems Handle modem problems in the same way as problems with auxiliary terminals. Voice mail problems The majority of problems with voice mail are often the result of faults in one of the DVP or C25 Cards, particularly with one or more of the hardware locations.
Troubleshooting and maintenance 5-13 c. 3 Ensure that the DVP Cards and the C25 Cards are firmly connected. Test the DVP and C25 Cards as follows: C W. a. From the Meridian Mail login screen, press You are presented with a small pop-up menu. b. If you can’t see the cursor on this menu, press I. c. Press and to move the cursor to “Console” and S to select it. The terminal displays the results of the Meridian Mail diagnostics. u d Note: Card 4 is the DVP Card in slot MM2.
5-14 Troubleshooting and maintenance iii. h. For each “Out of Service” channel, press the channel number. Œ and enter Restart Meridian Mail and repeat steps 3a through 3d to verify any new cards you’ve installed. 4 Replace the DVP Card in slot MM2. 5 Replace the DVP Card in slot 9. 6 Replace the 68k Card. 7 Replace the Meridian 1 CPU/Conf Pack. (Refer to Meridian 1 Option 11—Installation Guide.
Troubleshooting and maintenance 5-15 Table 5-1 Spares planning 5-1 MTBF Failures/ (years) 1M hrs Code Tape Drive (See page 1-3) 1.7 67.0 1 3 4 5 5 80 Mb disk A0377786 8.0 14.3 1 2 3 4 4 170 Mb disk A0378251 8.0 14.3 1 2 3 4 4 300 Mb disk A0351371 A0602257 8.0 14.3 1 2 3 4 4 68k Card NTAK14BA 18.0 6.4 1 2 3 4 4 DVP Card* NTAK15AA/AB 58.0 2.0 1 2 2 3 3 C25 Card* NTAK16AA/AB 60.0 2.0 1 2 2 3 3 RSM Assembly NTAK18AA/BA 240.0 0.
5-16 Troubleshooting and maintenance • Do not open the cartridge access door or touch the tape. • Keep the tape drive turned on when it is connected to Meridian Mail. Cleaning the tape drive To clean the tape drive, you need the following supplies: • Low pressure aerosol air. • Tape head cleaning fluid or reagent grade chemically-pure isopropyl alcohol. • Tape head cleaning pads, lint-free cotton swabs, or any industry-acceptable head-cleaning swabs, six inches or longer.
Troubleshooting and maintenance 5-17 Figure 5-2 Cleaning the tape head 5-2 Tape head Sensor holes CARD-035 Installation and Maintenance Standard 3.
5-18 Troubleshooting and maintenance Meridian Mail Card Option Release 9.
Chapter 6 Figure 6-0 Title with number at end 6-0 Table 6-0 Title with number at end 6-0 6-1 Software upgrades and conversions Software upgrades and conversions allow you to install new versions of the Meridian Mail software without losing the data currently stored on the disk. If, for instance, any of the DNs on the system you are upgrading have been changed from the defaults, they will not be altered by the upgrade or conversion process.
6-2 Software upgrades and conversions Unless you have also ordered additional capabilities for your system, you do not have to enter a keycode to upgrade the software. Precautions If you have ordered additional capabilities for your system, you will use the same keycode to enable them after the software upgrade or conversion. You must enable them one at a time and in the following order: • Software upgrade or conversion • Hardware modification (Refer to page 7-2.
Software upgrades and conversions 6-3 If you are converting from a pre-MM9 system each of your currently-installed hardware locations will be configured as full-service voice channels. Don’t worry if you respond to a prompt incorrectly. Before the final installation begins you are given another opportunity to re-enter the information.
6-4 Software upgrades and conversions Meridian Mail Card Option Release 9.
Chapter 7Meridian-1 Figure 7-0 Title with number at end 7-0 Table 7-0 Title with number at end 7-0 7-1 System expansion This chapter describes the procedures to follow when adding new hardware locations or modifying the existing hardware locations, expanding the system’s disk storage, adding new languages, or enabling optional features. What you need • The Meridian Mail software tape, NTAK72xE. (Refer to Table 2-1 on page 2-2 for the exact part number). • The new keycode for your system.
7-2 System expansion • Software upgrade or conversion (Refer to Chapter 6.) • Hardware modification (Refer to page 7-2.) • Storage expansion (Refer to page 7-3.) • Language expansion (Refer to page 7-5.) • Feature expansion (Refer to page 7-6.) Failure to follow this order may cause problems with the system. Of course, not all systems will require each of these steps—simply skip the ones you don’t have to perform, but maintain the order.
System expansion 7-3 1 Perform a full backup of the Meridian Mail system. (Refer to page 4-7.) 2 Courtesy down Meridian Mail and turn it off. (Refer to page 4-5.) 3 Install the new voice processor cards. (Refer to “Replacing components” on page 5-3 and “Assembling and inserting the DVP Card (NTAK15AB)” on page 1-9.) 4 Run the System Installation and Modification Utility from the Meridian Mail software tape. (Refer to Chapter 2.
7-4 System expansion 1 Perform a full backup of the Meridian Mail system. (Refer to page 4-7.) 2 Courtesy down Meridian Mail and turn it off. (Refer to page 4-5.) 3 If you need to expand the storage capacity of the system beyond that of the current disk drive: a. Replace the disk drive with a new, larger disk drive. (Refer to “Replacing components” on page 5-3 and “Assembling and inserting the Disk/Power Supply Card (NTAK13AA)” on page 1-11.) b.
System expansion 7-5 If you have any problems with this procedure, refer to “Problems during system expansion or software upgrade” on page 5-8. Language expansion Software tapes are available containing the standard Meridian Mail voice prompts in many different languages. (Refer to Table 2-1 on page 2-2.) Each new language you add to a system requires approximately 1.25 hours of voice space on the Meridian Mail disk. You cannot add a language if voice space will be reduced to less than two hours.
7-6 System expansion 6 Start Meridian Mail. (Refer to page 4-6. ) The system starts up in full service with the new languages installed. The operation of multi-language systems is discussed in Meridian Mail—System Administration Guide. 7 If, when you start Meridian Mail, the terminal displays Meridian Mail screens but the keyboard does not respond: a. b. C] Enter AX R to return to Meridian Mail. Press If the keyboard still does not respond, refer to “Terminal problems” on page 5-10.
System expansion 7-7 4 Respond to the prompts as they appear. Depending on the optional features you’re enabling, you should be prepared to supply the following values for the system: — The feature keycode from the system’s label. — The data port locations. Card option systems can have up to six data ports: the first two are reserved for the system administration terminal and the link to the Meridian 1 switch, the remaining four are the four ports available on the RSM card, if one is installed.
7-8 System expansion 6 Start Meridian Mail. (Refer to page 4-6.) The system starts up in full service with the defaults defined in Chapter 10. 7 If, when you start Meridian Mail, the terminal displays Meridian Mail screens but the keyboard does not respond: a. b. C] Enter AX R to return to Meridian Mail. Press If the keyboard still does not respond, refer to “Terminal problems” on page 5-10.
Chapter 8 Figure 8-0 Title with number at end 8-0 Table 8-0 Title with number at end 8-0 8-1 Hospitality systems Meridian Mail’s Hospitality Voice Services (HVS) option is used by hotels to offer voice messaging services to their staff and guests. It is designed to work with a hotel’s Property Management System (PMS). This chapter describes the additional hardware installation and software procedures required in order to take advantage of Meridian Mail’s HVS capabilities.
8-2 Hospitality systems The multiport cable To install the multiport cable, refer to Meridian 1 Option 11—Installation Guide. The RSM Breakout Assembly Refer to page 1-5 for the RSM Breakout Assembly installation instructions. On the RSM Breakout Assembly is an LED which, when lit, indicates that the Meridian Mail is functioning properly and communicating with the customer’s PMS.
Hospitality systems 8-3 Configure the consoles according to the instructions in Chapter 11. Software installation You can only enable the Meridian Mail HVS feature during software installation. You cannot add HVS to an existing system without reinstalling the software.
8-4 Hospitality systems Hospitality system administration For more information on the set up and administration of a Meridian Mail hospitality system, consult: Meridian Mail—System Administration Guide (Hospitality).
Hospitality systems 8-5 Table 8-2 Wiring for DCE PMS systems Pair No Colors 1 2 3 4 5 6 7 8 9 10 11 12 WH/BL BL/WH WH/OR OR/WH WH/GR GR/WH WH/BR BR/WH WH/SL SL/WH RD/BL BL/RD RD/OR OR/RD RD/GR GR/RD RD/BR BR/RD RD/SL SL/RD BK/BL BL/BK BK/OR OR/BK 8-2 BIX Pos# Cable Colors DB25 Pin# Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 SDI SDI SDI SDI SDI SDI SDI SDI SDI PMS PMS PMS PMS PMS PMS PMS PMS PMS RD/BK BK WH/BK OR BL WH RD GR SHLD RD/BK BK WH/BK OR BL WH RD GR SHLD 8 20 6
8-6 Hospitality systems Table 8-3 Wiring for guest administration terminals (GACs) Pair No Colors 13 14 15 16 17 18 19 20 21 22 23 24 25 8-3 BIX Pos# Cable Colors DB25 Pin# Signal 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC2 GAC1 GAC1 GAC1 GAC1 GAC1 GAC1 GAC1 GAC1 GAC1 GAC1 GAC1 OR/BK GR/BK RD/BK BK WH/BK OR BL WH RD GR BL/BK SHLD OR/BK RD/BK GR/BK WH/BK BK BL OR RD WH GR SHLD 17 15 8 20 6 4 5 2 3 7 22 1 1
Chapter 9 Figure 9-0 Title with number at end 9-0 Table 9-0 Title with number at end 9-0 9-1 Networked systems This chapter describes the additional hardware installation and software procedures required in order to take advantage of Meridian Mail’s networking capabilities. For complete instructions on installing an Networking system, refer to Meridian Mail Networking—Installation guide.
9-2 Networked systems modem. Before you attach this cable to the modem, however, the modem must be correctly configured. Figure 9-1 Networked system cables 9-1 H RSM Breakout Assembly BIX pack M BIX 4 25-pair MDF voice cable M-M (NE-B25C-FS) or M to bare wire (NE-A25C-FS) 3 2 1 DB25 peripheral cable M (NTAK37AA) RS-232 cable M-F (NT3M20AQ) F M To configure modem M CARD-051 Temporarily connect modem to terminal. After configuration Permanently connect modem to BIX panel.
Networked systems 9-3 Configuring the modem The following procedure assumes that you are configuring the Ven-Tel modem supported by Northern Telecom. If your modem is not a Ven-Tel modem, refer to the modem’s manual and configure it to correspond to the following settings. 1 Connect a properly configured System Administrator’s terminal directly to the modem in order to enter and verify its configuration. Use an RS232 cable (NT3M20AQ).
9-4 Networked systems 3 Plug the modem and terminal into an appropriate AC receptacle and turn them on. 4 Enter at&f to reset the model to the factory default values. The screen displays “OK.” 5 Enter at&d3 to enable DTR-initiated reset. The screen displays “OK.” 6 Enter at&w to save the configuration. The screen displays “OK.” 7 Turn the modem off, wait ten seconds, and turn the modem on again. 8 Enter at\s to verify the modem settings.
Networked systems 9-5 Software installation You can enable the Meridian Mail network option in one of two ways. During initial software installation The feature is automatically enabled by entering a valid keycode. After initial software installation Refer to “Feature expansion” on page 7-6. Network system administration For more information on the set up and administration of a networked Meridian Mail system consult: Meridian Mail—System Administration Guide. Installation and Maintenance Standard 3.
9-6 Networked systems Meridian Mail Card Option Release 9.
Chapter 10 Figure 10-0 Title with number at end 10-0 Table 10-0 Title with number at end 10-0 10-1 Meridian Mail defaults This chapter lists the default passwords and system parameters on a Meridian Mail Card Option system. Some of the values listed here are predefined, and some—such as the Voice Service DNs—can be defined automatically during software installation. Should you choose to configure any of these parameters manually, use the defaults listed here as the basis for your custom values.
10-2 Meridian Mail defaults mailbox. The mailbox of the first user is defined during software installation and may be 2000, 2100, or 2200. 40Mb disk: 48 users recommended. 80Mb disk: 96 users recommended. 170Mb disk and larger: 192 users recommended.
Meridian Mail defaults 10-3 Table 10-2 Hardware location parameters for Overlay 11 10-2 Prompt Response Comment KEY 0 ACD xxxx yyyy xxxx is the new Voice Messaging DN and yyyy is the position ID for the hardware location. KEY 1 SCN zzzz zzzz is the channel DN for the hardware location. KEY 2 MSB KEY 3 NRD KEY 6 TRN KEY 7 AO3 KEY 9 RLS O is the letter O.
10-4 Meridian Mail defaults Meridian Mail Card Option Release 9.
Chapter 11 Figure 11-0 Title with number at end 11-0 Table 11-0 Title with number at end 11-0 11-1 Terminal configuration The procedures on the following pages describe how to set up the video display terminals supported by Northern Telecom.
11-2 Terminal configuration 3 Using the following procedures, change the values on each screen to match the values in Table 11-1. To move through the set-up screens: a. Use the arrow keys to move to To Next Set-Up Screen and press . E To change the value in a field: a. E to move through the available values for that field. When you’ve finished, press S again. b. 4 Use the arrow keys to move to that field. Press Meridian Mail Card Option Release 9.
Terminal configuration 11-3 Table 11-1 NT220 set-up values General Set-up Online Refresh Rate=60 Hz VT200 Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked 11-1 Application Keypad Normal Cursor Keys No New Line Set-Up=English North American Keyboard Printer Comm. Set-Up Speed=9600 Normal Print Mode 8bits, No Parity 1 Stop bit Print Full Page Print National Only No Terminator Bidirectional Off Host Comm. Set-Up Transmit=1200 (for Sys. Admin.
11-4 Terminal configuration To move to a particular screen from the main set-up screen: a. Use the arrow keys to move through the menu of set-up screens and press . E To move to the next set-up screen: a. Use the arrow keys to move to To Next Set-Up and press E. To change the value in a field: a. E to move through the available values for that field. When you’ve finished, press S again. b. 4 Use the arrow keys to move to that field. Press Meridian Mail Card Option Release 9.
Terminal configuration 11-5 Table 11-2 VT220 set-up values 11-2 Set-Up Directory On Line Display Set-Up 80 Columns Interpret Controls Auto Wrap Jump Scroll Light Text, Dark Screen Cursor Block Style Cursor General Set-up VT200 Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked Multinational Application Keypad Normal Cursor Keys No New Line Communications Set-Up Transmit=1200 (for Sys. Admin.
11-6 Terminal configuration Table 11-3 VT320 set-up values 11-3 Global Set-Up On Line Sessions on Comm1 CRT Saver Comm1=RS232 70Hz Printer Shared Display Set-Up 80 Columns Interpret Controls Auto Wrap Jump Scroll Light Text, Dark Screen Cursor Block Style Cursor No Status Display General Set-up VT200 ID Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked Application Keypad Communications Set-Up Transmit=1200 (for Sys. Admin.
Terminal configuration 11-7 Table 11-4 VT420 set-up values 11-4 Global Set-Up On Line Sessions on Comm1 CRT Saver Comm1=RS232 70Hz Printer Shared Display Set-Up 80 Columns Interpret Controls Auto Wrap Jump Scroll Dark Screen Cursor Block Style Cursor No Status Display Cursor Steady 3x24 pages 24 Lines/Screen Vertical Coupling Page Coupling Auto Resize Screen General Set-up VT400 Mode, 7-bit Controls User Defined Keys Unlocked User Features Unlocked 8-bit Characters Application Keypad Normal Cursor Ke
11-8 Terminal configuration HP700/22 terminals Table 11-5 on page 11-9 contains the set-up values for the HP700/22 terminal. The set-up procedure is as follows: 1 Turn on the terminal. 2 Press to enter set-up mode. The current set-up values are displayed on a series of screens. 3 Using the following procedures, change the values on each screen to match the values in Table 11-5. S To move through the set-up screens: a. Press N and P. To change the value in a field: 4 a.
Terminal configuration 11-9 Table 11-5 HP700/22 set-up values General Set-up Terminal Mode On Line Columns Smooth Scroll Block Cursor Cursor OFF Light Background Inhibit Auto Wrap New Line Status Line EM200, 7bit Ctrls YES 80 YES YES NO NO NO NO Indicator 11-5 EM100 ID Interpret Control Mode User Features Locked User Defined Keys Locked Numeric Mode Keypad Normal Mode Cursor Keys National Character Set Frame Rate Display OFF After (min) Multipage EM220 YES NO NO NO YES NO 72 15 NO Recv Baudrate Data Bi
11-10 Terminal configuration To move through the set-up screens: a. Press N and P. To change the value in a field: u and d to move to that field. b. Press l and r to move through the available values for that field. When you’ve finished, press S again. a. 4 Press Meridian Mail Card Option Release 9.
Terminal configuration 11-11 Table 11-6 HP700/32 set-up values 11-6 Global set-up Host Port Background Screen Saver Refresh Rate Key Click 2 Dark 10 Min 72 Hz Yes Keyboard Message Translations Setup Translations Clear Display Clear Comm U.S.
11-12 Terminal configuration Meridian Mail Card Option Release 9.
Chapter 12 Figure 12-0 Title with number at end 12-0 Table 12-0 Title with number at end 12-0 12-1 Disk drive configuration The following is a list of the disk drives supported by Northern Telecom and the page containing each drive’s configuration instructions. If the drive you’re installing does not appear in the following list, consult the latest version of the release bulletin for this guide.
12-2 Disk drive configuration Figure 12-1 Maxtor 7080S & 7080SR disk drive configuration 12-1 Install power-up option jumper only J 6 0 2 SCSI connector Power connector PIN 1 (with adaptor) Remove all terminators J601 J603 J605 J604 Remove all jumpers Maxtor 7080S & 7080SR CARD-016 (5-hour/80MB systems) Figure 12-2 Maxtor 7080S-C disk drive configuration 12-2 Power connector SCSI connector PIN 1 Remove all terminators J606 J607 J608 J609 J602 J601 J603 J604 J605 Install power up option jumpe
Disk drive configuration 12-3 Figure 12-3 Maxtor 7120S disk drive configuration 12-3 Power connector SCSI connector PIN 1 Remove all terminators J606 J607 J608 J609 J602 J601 J603 J604 J605 Install power up option jumper only Remove all jumpers Maxtor 7120S (10-hour/170MB systems) CARD-023 Figure 12-4 Maxtor LXT340SY disk drive configuration (option A) 12-4 Power connector SCSI connector PIN 1 JP6 Install motor start and parity jumpers only Remove all terminators Maxtor LXT340SY—Option A (24-
12-4 Disk drive configuration Figure 12-5 Maxtor LXT340SY disk drive configuration (option B) 12-5 Power connector SCSI connector PIN 1 JP6 Install motor start and parity jumpers only JP8 JP9 Install these two jumpers to define disc for single-ended SCSI signals Remove all terminators Maxtor LXT340SY—Option B (24-hour/300MB systems) CARD-038 Figure 12-6 Quantum ProDrive 80S disk drive configuration SCSI connector 12-6 Power connector Remove all terminators Remove all jumpers A0 A1 A2 WS EP SS
Disk drive configuration 12-5 Figure 12-7 Seagate ST1096N disk drive configuration Install parity enable jumper only 12-7 N 1 2 4 C P Power connector SCSI connector PIN 1 Remove all terminators Seagate ST1096N CARD-024 (5-hour/80MB systems) Figure 12-8 Seagate ST1201N disk drive configuration 12-8 1 3 5 7 9 11 Power connector 2 4 6 8 10 12 Install parity enable jumper only SCSI connector PIN 1 Remove all jumpers Remove all terminators Seagate ST1201N (10-hour/170MB systems) CARD-021 Install
12-6 Disk drive configuration Figure 12-9 Seagate ST1480N disk drive configuration 12-9 Power connector SCSI connector Remove all jumpers PIN 1 Remove all terminators Install parity enable jumper only 8 7 6 5 4 3 2 1 Remove all jumpers 5 4 3 2 1 CARD-036 Seagate ST1480N (24-hour/300MB systems) Meridian Mail Card Option Release 9.
Disk drive configuration 12-7 Figure 12-10 Seagate ST3390N disk drive configuration 12-10 Power connector SCSI connector 4 2 3 1 PIN 1 Install jumpers as shown 6 4 2 5 3 1 Remove all terminators Install jumpers as shown Remove all jumpers Install parity enable jumper only Remove all jumpers 7 5 3 1 19 17 15 13 11 9 7 5 3 1 CARD-063 Seagate ST3390N (24-hour/300MB systems) Installation and Maintenance Standard 3.
12-8 Disk drive configuration Meridian Mail Card Option Release 9.
Chapter 13 Figure 13-0 Title with number at end 13-0 Table 13-0 Title with number at end 13-0 13-1 List of terms AML The Application Module Link is the communications link established between Meridian Mail and the Meridian 1 switch. DCE Data communications equipment DN DN or directory number is the number you dial to reach a user’s extension or a Meridian Mail service. Directory numbers are also used to define virtual ACD agent positions responsible for handling Meridian Mail calls.
13-2 List of terms PMS Property management system. A standard computer system used by many hotels which can be connected to Meridian Mail hospitality systems. Port There are two types of port in the Meridian Mail Card Option system. The first type of port is used to move data between Meridian Mail and the Meridian 1 PBX, using the hardware locations on the DVP and C25 cards.
Chapter 14 Figure 14-0 Title with number at end 14-0 Table 14-0 Title with number at end 14-0 14-1 Index D 68k Card Installation 1-7–1-8 A ACD agent defaults 10-2 Adding blocks of users 3-17, 4-10–4-11 AML 13-1 Application Module Link 13-1 Assumptions ix Automated Attendant Defining 3-8–3-13 DN 10-2 B Backing up Meridian Mail 4-7–4-9 Scheduling backups 4-8–4-9 Basic multimedia port 2-5–2-6 Basic voice port 2-5–2-6 C C25 Card Adding 7-2–7-3 Installation 1-9–1-10 Configuring telephone sets 3-6–3-7 Co
14-2 Index DTE 13-1 DVP Card Adding 7-2–7-3 Installation 1-9–1-10 E Enabling and disabling data ports 4-3–4-5 Express messaging DN Basic systems 10-2 Defining 3-14, 3-16 Hospitality systems 10-3 HP700/32 terminal configuration 11-9–11-11 HVS 13-1 K Keycode label 2-3, 7-1 Keycodes 2-1–2-4, 3-1, 6-1–6-2, 7-1 L Full-service multimedia port 2-5–2-6 Full-service voice port 2-5–2-6 Label, keycode 2-3, 7-1 Languages Adding 7-5–7-6 List of available 2-2 LED Blinking 5-4–5-8 Location 1-8 G M Guest messagin
Index 14-3 N Networking Administration 9-5 Installation 9-1–9-5 NT220 terminal configuration 11-1–11-3 NTAK13AA (Disk/Power Supply Card) Installation 1-11–1-12 NTAK14BA (68k Card) Installation 1-7–1-8 NTAK15AA (DVP Card, older model) 1-9 NTAK15AB (DVP Card) Adding 7-2–7-3 Installation 1-9–1-10 NTAK16AA (C25 Card, older model) 1-9 NTAK16AB (C25 Card) Adding 7-2–7-3 Installation 1-9–1-10 NTAK17AA/AB (Connector Board) Installation 1-13–1-14 Removal 5-3–5-4 NTAK18AA/BA (RSM Breakout Assembly) Installation 1-5–
14-4 Index Spares planning 5-14–5-15 Staff messaging DN 10-3 Defining 3-16–3-17 Starting Meridian Mail 4-6–4-7 Stopping Meridian Mail 4-5 Storage expansion 7-3–7-5 Problems 5-8 System Adminstrator 3-8 System expansion Problems 5-8 System installation and modification utility 2-4–2-7 T Tape Backup 4-7–4-9 Defective 5-9–5-10 format 1-3 insertion 1-15–1-16 removal 1-16 Tape drive Accessories 1-3 Cleaning 5-16–5-17 Installation 1-14–1-15, 5-15–5-16 Mounting 1-15 Part numbers 1-3 Problems 5-8–5-10 Removal 1-16
Index 14-5 Installation and Maintenance Standard 3.
Meridian 1 Option 11 Meridian Mail Card Option Installation and Maintenance Address comments to: Customer Documentation Northern Telecom Canada Limited 522 University Avenue, 14th floor Toronto, Ontario, Canada M5G 1W7 Copyright © 1994 Northern Telecom All rights reserved The information contained in this guide is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering or manufacturing may warrant.
