Installation guide

5-8 Troubleshooting and maintenance
Meridian Mail Card Option Release 9.0
10 Replace the disk on the Disk/Power Supply Card and restore the system
from the most recent backup tape. (Refer to page 4-9.)
Problems during system expansion or software upgrade
Problems can occur while reading from the software tape and writing to the
disk during storage expansion, software expansion, or software upgrade.
They may be the result of a defective tape, a defective disk, or a problem with
the SCSI link between the tape drive and the disk drive.
1
Restore the system to its original state, as follows:
a. If you added a new DVP Card or any new C25 Cards, remove them.
b. If you installed a new disk drive, replace it with the old disk drive.
c. Ensure that all cable connections are secure, that the Connector
Board is firmly seated, and that the Meridian Mail cards are locked
firmly in place in the cabinet.
d. Restore the system from the back-up tape (refer to page 4-9) and
attempt to start Meridian Mail. (Refer to page 4-6.)
2 If Meridian Mail starts, attempt the expansion or upgrade procedure
again. If it fails a second time, restore the system and attempt the pro-
cedure again but with a different software tape.
or
If Meridian Mail does not start correctly, follow the trouble-shooting pro-
cedures beginning on page 5-4.
3 Replace the disk drive on the Disk/Power Supply Card, restore the sys-
tem, and attempt the expansion or upgrade procedure again.
Tape drive problems
A tape is not recognized by the system
1
If you are performing a restore, ensure that you have inserted the cor-
rect tape.
2 Ensure that you have inserted the tape correctly. (Refer to page 1-15.)
3 Ensure that the tape is of the correct format. (Refer to page 1-3.)
4 Ensure that the write protection on the tape is not set.