Installation guide

5-10 Troubleshooting and maintenance

Meridian Mail Card Option Release 9.0

— Install a new system and redefine your users.

Note: This should be your last resort; and should never have to be done if

you make sure to make frequent backups.

Once you have successfully restored the system:

a. Perform a new system backup with a different tape.

b. Discard the tape that caused the error.

Terminal problems

Under most circumstances the Meridian Mail system should start up automat-

ically and display the Meridian Mail logon screen on the System Administra-

tor’s terminal. You may notice problems at start-up or the terminal may

become disabled during normal operation.

Auxiliary terminals (such as those used with Hospitality systems) are suscep-

tible also to problems with the RSM Breakout Assembly and the 68k Card.

First, try to clear the problem as you would with the System Administrator’s

terminal, then follow the steps for auxiliary terminals.

The terminal does not display Meridian Mail screens

The System Administrator may have inadvertently switched to the Me-

ridian 1 PBX software. If you see the

> prompt, enter AX .

2 Press ] to switch to Meridian 1 PBX software and, at the

> prompt, enter AX .

3 Reset the console port (port 8) by disabling it and re-enabling it, as fol-

lows:

a. Follow the procedures described on page 4-3. Reset the console

port only; do not reset the AML (port 9).

b. Enter AX

to return to Meridian Mail.

The terminal displays the Meridian Mail screens incorrectly

Occasionally the connection between Meridian Mail and the System Admin-

istrator’s terminal may generate extraneous characters that cause the terminal

to display the Meridian Mail screens incorrectly.

To redraw the screen: