Installation guide

5-12 Troubleshooting and maintenance
Meridian Mail Card Option Release 9.0
4 Check for any special null modem requirements.
5 Try the terminal on another, functioning RSM port.
6 Replace the RSM Breakout Assembly.
7 Replace the 68k Card.
Modem problems
Handle modem problems in the same way as problems with auxiliary termi-
nals.
Voice mail problems
The majority of problems with voice mail are often the result of faults in one
of the DVP or C25 Cards, particularly with one or more of the hardware lo-
cations. The most obvious problem you might encounter is where Meridian
Mail answers the telephone properly but the caller does not hear any voice
prompts. Depending on the number of defective hardware locations, this
problem may occur intermittently or on all calls to Meridian Mail.
A more subtle problem occurs when a hardware location is defective in such
a way that it does not even answer calls to Meridian Mail. Providing the sys-
tem has other, functional hardware locations, callers may not notice this deg-
radation in service unless they encounter a significant increase in the number
of busy signals when they dial Meridian Mail.
You have access to voice card diagnostics through the System Administra-
tor’s terminal. These tests allow you to isolate the hardware location that is
causing the problem.
1
Ensure that you have not installed an older DVP Card (NTAK15AA) or
an older C25 Card (NTAK16AA) in slot 9. These older cards only func-
tion in slot MM2.
2 Check the card connections, as follows:
a. Remove the Connector Board and ensure that there are no bent
pins on the front connectors of the Meridian Mail cards.
b. Reinstall the Connector Board, ensuring it is firmly seated on all
cards.