User`s guide

Setting up the system 4-37
Setting up the ACCESS feature
Standard 1.0 System Administration Guide January 1998
Setting up the ACCESS feature
Introduction
ACCESS uses a Unix interface to provide a development tool
for creating specialized voice service applications for incoming
or outgoing calls or for administrative purposes.
ACCESS applications can make use of the full range of voice
and telephony functions that a digital voice processing system
and a telephone switching system can offer. No special voice or
telephone interface cards are needed, as the PBX and Meridian
Mail together provide all of the necessary resources.
An ACCESS application can receive or place telephone calls,
play prompts, receive “input” in the form of keypresses on a
touch tone phone keypad (which can be interpreted as
commands or data), transfer calls, record messages, and use
Meridian Mail services.
Examples of ACCESS applications include banking-by-phone
and order entry-by-phone, where the system places orders for
callers based on the caller input on a touch tone telephone.
Procedure
For information and procedures for setting up the ACCESS
feature, refer to the following publications:
• Meridian ACCESS Configuration Guide
(NTP 555-7001-315)
• Meridian ACCESS Developer’s Guide
(NTP 555-7001-316)
• Meridian ACCESS Voice Prompt Editor User’s Guide
(NTP 555-7001-318)