User`s guide

7-12 User administration—an overview
Support for multiple appearance DNs
Standard 1.0 System Administration Guide January 1998
Support for multiple appearance DNs
Description:
MADN
A Multiple Appearance DN (MADN) is a directory number
(DN) that is programmed on several phone sets.
Usage
Multiple Appearance DNs are typically used in customer
support environments in which you want to ensure that calls are
answered. MADNs allow more than one call to be handled at a
time.
How MADNs work
A call to a multiple appearance DN rings a number of phone
sets, increasing the chances that the call will be answered.
The primary phone
The telephone set on which the MADN is programmed as key 0
is considered the primary phone.
Example
DN 5000 is programmed on four Meridian 1/SL-1 terminal
numbers (TNs):
• DN 5000 is programmed as key 3 on TN 0-0-1-0.
• DN 5000 is programmed as key 4 on TN 0-0-5-7.
• DN 5000 is programmed as key 0 on TN 26-0-4-2. This is
the primary phone.
• DN 5000 is programmed as key 1 on TN 26-0-4-3.
A call comes in to the customer support center. All four
telephone sets ring.
When someone answers the call, the other phones stop ringing.
When another call comes in on DN 5000, the three remaining
telephone sets ring even though the first call is still in progress.