User`s guide

Dialing translations 17-77
Diagnosing and tracing problems in a dialing translation
Standard 1.0 System Administration Guide January 1998
Diagnosing and tracing problems in a dialing translation
Introduction
Dialing translation problems show up as an inability to reach a
number specified in the AMIS, External CLID, or Fax on
Demand services. Diagnosis of such problems is best
accomplished by collecting all setup information and then
following the flowcharts of the translation process to determine
the translated number.
Procedure
To troubleshoot the translation process, follow these steps.
Step Action
1 Collect all relevant information.
Note:
This includes the dialing translation defaults and
translation table settings.
2 Is the translated number already dialable?
• If yes, go to step 5.
• If no, the dialing translation setup is likely incorrect.
Continue with the following steps.
IF the problem occurred
in THEN go to
Fax on Demand the Fax on Demand VSDN
definition and session profile.
AMIS local AMIS VSDN definition.
Virtual Node AMIS local AMIS VSDN definition
and the VSDN definition of
the Virtual Node AMIS
remote site.
External CLID the External CLID (the
caller’s number) to which the
user listened or to which the
user tried to send a
message.