Troubleshooting guide

22 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE AND
S
ERVICE
G
UIDE
1800 S
ERIES
Presario 1800 Series
Models: XL180, XL181, XL182, XL183, XL184, XL185,
and XL190, XL191, XL192
CD and DVD Drive Solutions
Some common causes and solutions for CD and DVD drive problems are listed in the
following table.
Diskette Drive Solutions
Some common causes and solutions for diskette drive problems are listed in the following
table.
CD or DVD Drive
Problem Probable Cause Solution(s)
CD or DVD drive
cannot read a Compact
Disc or Digital Versatile
Disc.
Disc is upside down or is
improperly inserted in the CD
or DVD drive.
Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.
CD is CD Plus or Pregap/Track
0 type.
Cannot read these type CDs in
24x. Remove the CD.
Diskette Drive
Problem Probable Cause Solution(s)
Diskette drive cannot
write to a diskette.
Diskette is write-protected. Disable the diskette’s write-
protect feature or use a diskette
that is not write-protected.
Computer is writing to the
wrong drive.
Check the drive letter in the path
statement.
Not enough space is left on
the diskette.
Use another diskette.
Drive error has occured. Run Checkup from the Compaq
Diagnostics diskette.
Diskette is not formatted. Format the diskette. At the
system prompt, enter: FORMAT A:
Diskette drive cannot
read a diskette.
The wrong type diskette is
being used.
Use the type of diskette required
by the drive.
Diskette has a bad sector. Copy files to hard drive or another
diskette. Reformat bad floppy.
Drive error has occurred. Run Checkup from the Compaq
Diagnostics diskette.