ProLiant 1850R Servers Maintenance and Service Guide First Edition (July 1998) Part Number 327160-001 Spare Part Number 327321-001 Compaq Computer Corporation
Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
iii Contents About This Guide Symbols in Text................................................................................................................... vii Compaq Technician Notes................................................................................................... vii Where to Go for Additional Help.......................................................................................... ix Other Information Sources.....................................................................
iv Chapter 3 Diagnostic Tools Default Configuration......................................................................................................... 3-2 Default Configuration Messages .................................................................................. 3-2 Utilities Access................................................................................................................... 3-2 Power-On Self-Test (POST) ......................................................................
v Chapter 4 Connectors, Switches, and Jumpers System Board ..................................................................................................................... 4-1 Switch SW1 - System Maintenance Switchbank........................................................... 4-1 SCSI Devices................................................................................................................... ... 4-3 Rear Panel Connectors...................................................................
vii About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing ProLiant 1850R Servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
viii About This Guide are hazardous.
ix WARNING: To reduce the risk of electric shock or damage to the equipment: ■ If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. ■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature. ■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.
x About This Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq Website at: http://www.compaq.
xi Compaq Worldwide Technical Support Telephone Numbers continued Location Telephone Number Locati Telephone Number on Voice Fax New Zealand +64-9-3073143 Ext 817 +64-9-309-9198 Spain +341-6401500 +341-640-0064 Norway +47-22072000 +47-2207-2001 South Africa +27-11-7286999 +27-11-728-3335 Poland +48-22-6303535 +48-22-6303553 Sweden +468-7035200 +468-751-2057 Portugal +3511-4128400 +3511-4120654 Switzerla nd +41-18382111 +41-1836-7107 Puerto Rico 809-765-4360 809-765-4336 Taiwan
1-1 Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the ProLiant 1850R Servers. See Table 1-1 for the names of referenced spare parts.
1-2 Illustrated Parts Catalog Mechanical Parts Exploded View 2 3 9 27e 27g 1 26 12 29 Figure 1-1.
1-3 System Components Exploded View 9 6 13 17 7 12 4 27c 15 27d 21 5 1 10 20 8 22 4 11 22 Figure 1-2.
1-4 Illustrated Parts Catalog Spare Parts List Table 1-1 Spare Parts List Ref.
1-5 Spare Parts List - ProLiant 1850R Servers continued Item Description Spare Part # MASS STORAGE DEVICES 20 24X Max IDE Low Profile CD-ROM 327921-001 21 1.44-MB, 3.5-inch Diskette Drive (3-mode) 288456-001 22 4.
1-6 Illustrated Parts Catalog Spare Parts List - ProLiant 1850R Servers continued Item Description Spare Part # KEYBOARDS 34 Keyboard, U.S. English 160648-101 * 35 Keyboard, U.K.
1-7 Spare Parts List - ProLiant 1850R Servers continued Item Description Spare Part # OPTIONS 57 Compaq Netelligent 56K Fax Modem 294912-001 * 58 12/24-GB DAT Drive 340593-001 * 59 Pentium II 350 Processor 313623-001 * FIXED DISK DRIVES 60 4.3-GB Pluggable Wide-Ultra SCSI-3, 10,000 rpm Drive 336680-001 * 61 9.1-GB Pluggable Wide-Ultra SCSI-3, 10,000 rpm Drive 336381-001 * 62 9.1-GB Pluggable Wide-Ultra SCSI-3 Drive 313715-001 * 63 18.
2-1 Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for ProLiant 1850R Servers. After completing all necessary removal and replacement procedures, run the diagnostics program to verify that all components operate properly.
2-2 Removal and Replacement Procedures Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: ■ Transport products in static-safe containers such as conductive tubes, bags, or boxes. ■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
2-3 WARNING: To reduce the risk of electrical shock or damage to the equipment, disconnect power from the server by unplugging all power cords from either the electrical outlet or the server.
2-4 Removal and Replacement Procedures Preparation Procedures Before beginning any of the removal and replacement procedures: 1. Turn OFF the server and any peripheral devices. 2. Disconnect the AC power cord from the AC outlet, then from the server. 3. Disconnect all external peripheral devices from the server. 4. For most removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench.
2-5 Rack Warnings WARNING: Always load the heaviest item first and load the rack from the bottom up. This makes the rack “bottom-heavy” and helps prevent the rack from becoming unstable. WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. WARNING: To reduce the risk of personal injury or damage to the equipment, the bottom stabilizers on the equipment must be fully extended.
2-6 Removal and Replacement Procedures Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
2-7 Server Cover Remove the server cover to gain access to drive bays, expansion slots, boards, and switches inside the server. To remove the server cover: 1. Perform the preparation procedures. See page 2-4. 2. Loosen the three captive thumbscrews on the rack-mount bezel. 3. Use the grip slot to slide the cover toward the rear of the unit about 1 inch (2.5 cm). 4. Move the server cover to the right side of the unit. 5. Lift off the server cover. Figure 2-1.
2-8 Removal and Replacement Procedures Rack-Mount Bezel To remove the rack-mount bezel: WARNING: Before removing the rack-mount bezel, be sure the computer is turned off and the power cord is disconnected from the electrical outlet. 1. Perform the preparation procedures. See page 2-4. 2. Loosen the five thumbscrews on the bezel. 3. Remove the eight T-15 screws from the front of the bezel. 4. Remove the rack-mount bezel. Figure 2-2.
2-9 Power/Standby Switch with LEDs To remove the power/standby switch with LEDs: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27. 4. Remove the two female connectors 1. 5. Remove the LEDs from the holders in the power/standby switch 2. 3 1 5 2 4 Figure 2-3. Removing the power/standby switch with LEDs 6. Push inward slightly at points 3 and 4 to release the power/standby switch from the bezel. 7.
2-10 Removal and Replacement Procedures Rear Fan To remove the rear fan: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Unplug the rear fan from the system board 1. 4. Remove the four retention pins 2 attaching the fan assembly to the chassis. 5. Remove the rear fan 3. 2 1 3 Figure 2-4. Removing the rear fan Reverse steps 1 through 5 to replace the rear fan.
2-11 Drive Cage Fan and Bracket To remove the drive cage fan and bracket: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Disconnect the data and power cables connected to the CD-ROM adaptor board (if installed) and the hot-plug SCSI backplane board. 4. Unplug the fan from the power supply. 5. Remove the three T-15 screws connecting the fan and bracket to the back of the drive cage. 6. Pull the fan and bracket away from the drive cage.
2-12 Removal and Replacement Procedures Drive Cage Fan Bracket To disassemble the drive cage fan bracket: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the drive cage fan and bracket. See page 2-11. 4. Push in on the two push-lock fasteners 1 holding the bracket on the fan. 5. Remove the bracket and fan guard from the fan 2. 1 2 Figure 2-6.
2-13 Hot-Plug Power Supply The hot-plug power supply module is used for both the Compaq ProLiant 1850R server bays. To remove a hot-plug power supply, or to install an additional one: IMPORTANT: When using a single power supply module, it must populate the outer bay. Both bays can be populated for redundant power supply capability. 1. Perform the preparation procedures. See page 2-4. 2. Push in the port-colored tabs on the power supply blank 1. 3. Pull the tab out until it opens 2. 4.
2-14 Removal and Replacement Procedures 5. Install the hot-plug power supply 1. 6. Push the tab 2 in until it locks. 1 2 Figure 2-8.
2-15 Mass Storage Devices Compaq ProLiant 1850R Servers can house up to 7 mass storage devices, including: ■ Preinstalled 3.5-inch, 1.44-MB diskette drive ■ Two available Half-Height 5.25-inch drive bays (removable media area) ■ Preinstalled 24X Max low-profile CD-ROM drive ■ Up to three 1-inch height or two 1.
2-16 Removal and Replacement Procedures ProLiant 1850R Drives This section describes the drive bay positions, removal and replacement procedures, and hard drive installation for parts unique to the ProLiant 1850R Server. Drive Bays The ProLiant 1850R Server has five drive bays for internal mass storage devices. SCSI devices can be installed in drive bay 3, or attached to the external Fast-Wide SCSI-2 port via an external storage system.
2-17 3 Hot-Plug hard drive cage with either: - Three 1-inch height Compaq hot-plug hard drives, or - Two 1.
2-18 Removal and Replacement Procedures Drive Cage To remove the drive cage: 1. Perform the preparation procedures. See page 2-4. 2. Remove the three Torx T-15 screws securing the drive cage to the chassis. 3. Disconnect the SCSI cable and power cable from the drive backplane board. 4. Pull the drive cage back and up to remove it from the server. Figure 2-10. Removing the drive cage Reverse steps 1 through 4 to replace the drive cage.
2-19 24X Max Low-Profile CD-ROM Assembly To remove the 24X Max low-profile CD-ROM assembly: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27. 4. Remove the retaining screw securing the 24X Max low-profile CD-ROM to the chassis. 5. Pull the 24X Max low-profile CD-ROM from the drive cage. Figure 2-11.
2-20 Removal and Replacement Procedures Installing a Non-Hot-Plug Hard Drive into Bay A or B To install a non-hot-plug hard drive into bays A or B: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27. 4. Remove the 24X Max low-profile CD-ROM. See page 2-19. 5. Remove the T-15 torx screw 1 securing the removable media tray to the chassis and then slide the tray out of the server 2. 2 1 Figure 2-12.
2-21 6. Attach the non-hot-plug hard drive to the removable media tray with the four Torx screws provided. Figure 2-13. Attaching a non-hot-plug hard drive to the removable media tray 7. Install the drive assembly into the drive bay. Make sure the guide screw 1 lines up with the guide slot in the removable media drive cage. 1 Figure 2-14.
2-22 Removal and Replacement Procedures 8. Connect the cables drive power and signal cables. Figure 2-15. Connecting the drive cables 9. Replace the diskette drive. 10. Replace the server cover.
2-23 Installing a 1/2 Height Tape Drive or CD-ROM Drive in Bay A or B ProLiant 1850R Servers have two bays, bay A and bay B, for removable media. Bays A and B can accomodate two half-height or one full height device(s). Devices that can be installed include: an additional CD-ROM drive; 1-inch or 1.6-inch height hard drives (non-hot-plug); SLR, DAT, or DLT tape drives. 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the rack-mount bezel.
2-24 Removal and Replacement Procedures 6. Insert the drive 1 into drive bay A or B. 7. Tighten the two screws 2 securing the drive in the drive cage. 1 2 Figure 2-17. Installing a 1/2 height tape drive into bay A 8. Attach the IDE and power cables to the 1/2 height tape drive. 9. Connect the drive power and signal cables. Figure 2-18. Connecting the drive cables 10. Replace the rack-mount bezel and server cover.
2-25 24X Max Low-Profile CD-ROM Adapter Board To remove the 24X Max low-profile CD-ROM adapter board: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27. 4. Disconnect the IDE cable and power cable from the adapter board 1. 5. Remove the two T-15 screws 2 attaching the adapter board to the chassis. 6. Pull the adapter board straight out the back of the 24X Max low-profile CD-ROM and lift it from the server 3.
2-26 Removal and Replacement Procedures Installing a Hard Drive in Bay 0 The drive cage supports three 1-inch hard drives or two 1.6-inch hard drives. To install a 1inch hard drive in bay 0: 1. Perform the preparation procedures. See page 2-4. 2. Insert the drive in the drive cage 1, sliding the hard drive guides into the mounting slots. 3. Close the connector levers 2. 2 1 Figure 2-20.
2-27 Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Disconnect the power and data cables from the diskette drive (if installed). 4. Remove one T-15 screw 1 from the diskette drive. 5. Slide the diskette drive back, then away from the front bezel until it stops. NOTE: Make sure the diskette eject lever clears the bezel when removing the diskette drive.
2-28 Removal and Replacement Procedures Cable Routing Diagrams CAUTION: When routing cables, always make sure that the cables are not in a position where they will be pinched or crimped. Diskette Drive Cable Figure 2-22. Diskette drive cable diagram Low-Profile CD-ROM Cable Figure 2-23.
2-29 Hot-Plug Drive Cage Cable Figure 2-24. Hot-plug drive cage cable diagram Internal SCSI Cable Attached to Array Controller Figure 2-25.
2-30 Removal and Replacement Procedures Riser Board and Brace To remove the riser board and brace: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove all expansion boards. 4. Loosen the two captive screws securing the riser board and brace 1. 5. Lift the riser board and brace out of the unit 2. 2 1 Figure 2-26. Removing the riser board and brace Reverse steps 1 through 5 to replace the riser board and brace.
2-31 Memory The ProLiant 1850R ships standard with a minimum 64 MB of Synchronous DRAM (SDRAM) DIMM memory, installed in slot 1. Memory can be expanded to a maximum of 1 GB. Install SDRAM DIMM modules one at a time in the proper slots. See Figure 2-27 and Table 2-3. J12 J15 J16 J19 Figure 2-27.
2-32 Removal and Replacement Procedures To remove a SDRAM DIMM: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove any expansion boards above the SDRAM DIMM slot. 4. Press both SDRAM DIMM slot latches outward 1. 5. Lift out the SDRAM DIMM 2. 1 2 1 Figure 2-28. Removing a SDRAM DIMM Reverse steps 1 through 5 to replace a SDRAM DIMM. IMPORTANT: A memory module can be installed one way only.
2-33 The recommended order of SDRAM DIMM installation is: ■ Second SDRAM DIMM in slot 2 (J15) ■ Third SDRAM DIMM in slot 3 (J16) ■ Fourth SDRAM DIMM in slot 4 (J19) Any combination of SDRAM DIMMs can be used.
2-34 Removal and Replacement Procedures Processor ProLiant 1850R Servers can support up to two processors. Figure 2-29 and Table 2-4 depict the location of processor(s) and processor power module(s) on the system board. 1 4 2 3 Figure 2-29.
2-35 To remove either of the processors: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Push in the retaining clips on each side of the processor 1. 4. Pull out the processor 2. 1 2 Figure 2-30. Removing the processor Reverse steps 1 through 4 to replace the processor. Use the System Configuration Utility to reconfigure your system if you are replacing a faulty processor. See Chapter 3 for more information.
2-36 Removal and Replacement Procedures Processor Power Module Every processor comes with a processor power module (DC-to-DC converter) that provides power for the processor. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching. To remove a processor power module: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3.
2-37 System Board To remove the system board: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove all expansion boards. 4. Remove the Riser board and brace. See page 2-30. 5. Disconnect the cables both in and out of the chassis. See page 2-28. 6. Remove any SDRAM DIMMs. See page 2-31. 7. Remove the processor(s). See page 2-34. 8. Remove the processor power module(s). See page 2-36. 9.
2-38 Removal and Replacement Procedures External Replacement Battery ProLiant 1850R Servers contain one battery that might require the installation of an external replacement on the system board. System Board Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is approximately five to ten years.
2-39 IMPORTANT: When a jumper is on header E2 / pins 6-7, the internal battery is used. When a jumper is on header E2 / pins 5-6, the external battery is used. IMPORTANT: The system board contains a Lithium Manganese Dioxide or Lithium Vanadium Pentoxide battery that should not be disposed of together with the general waste. In order to forward it to recycling or proper disposal, please use the public collection system or return it to Compaq, or your authorized Compaq Partners. 5.
3-1 Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products.
3-2 Diagnostic Tools Default Configuration When the system is first powered on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
3-3 To run the utilities on the system partition, boot the system and press F10 when you see “Press F10 for system partition utilities.” Then select the utilities from the menu. ■ ❏ System Configuration Utility is available under the System Configuration menu. ❏ Array Configuration Utility is available under the System Configuration menu. ❏ Drive Array Advanced Diagnostics Utility is available under the Diagnostics and Utilities menu.
3-4 Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: ■ Processors ■ Keyboard ■ Power supply ■ System board ■ Memory ■ Memory expansion boards ■ Controllers ■ Diskette drives ■ Hard drives If POST finds an error in the system, an audible and/or visual message appears.
3-5 104-ASR-2 Timer Failure None System board failure. Run Diagnostics. Replace failed assembly as indicated.
3-6 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 162-System Options Not Set 2S Configuration incorrect. Run the System Configuration Utility and correct. 163-Time & Date Not Set 2S Invalid time or date in configuration memory. Run the System Configuration Utility and correct. 170- Expansion Device Not Responding None EISA or PCI expansion board failure. Check board for secure installation.
3-7 177Configuration Not Complete None Incomplete System Configuration. Run the System Configuration Utility and correct. 178-Processor Configuration Invalid None Processor type or step does not match configuration memory. Run the System Configuration Utility and correct. 179-System Revision Mismatch None A board was installed that has a different revision date. Run the System Configuration Utility and correct.
3-8 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 201-Memory Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated. 203-Memory Address Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated. 205-Cache Memory Error None Cache memory error. Replace the processor board in the slot indicated. 205-Option Cache Memory Error None Option cache memory error.
3-9 213-Cache Size Error 213-System Processor Not Installed 214-DC-DC Converter Failed None 1S None Invalid optional cache size. Replace cache with 256K cache. System processor configured for slot indicated is missing. Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the.CFG file. PowerSafe Module (DCDC Converter) failed. Run Diagnostics. Replace failed assembly as indicated.
3-10 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 301-Keyboard Error None Keyboard failure. Turn off the computer, then reconnect the keyboard. 301-Keyboard Error or Test Fixture Installed None Keyboard failure. Replace the keyboard. ZZ-301-Keyboard Error None Keyboard failure. (ZZ represents the Keyboard Scan Code.) 1. A key is stuck. Try to free it.
3-11 702-A coprocessor has been detected that was not reported by CMOS None Installed coprocessor not configured. Run the System Configuration Utility and correct.
3-12 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 703-CMOS reports a coprocessor that has not been detected 2S 1151-Com Port 1 Address Assignment Conflict 2S Both external and internal serial ports are assigned to COM1. Run the System Configuration Utility and correct. 1152-Com Port 2, 3, or 4 Address Assignment Conflict 2S Both external and internal serial ports are assigned to COM2, COM3 or COM4.
3-13 1615- Power Supply Failure in Bay X None A power supply has failed. Replace or check specified power supply. 1616- Power Supply Configuration Error 2L, 2S Single power supply system is installed in Bay 2 and not in Bay 1. Move power supply from Bay 2 to Bay 1. 1701-SCSI Controller failure None A test on the Fast SCSI-2 Controller failed Run Diagnostics. Replace failed assembly as indicated.
3-14 Diagnostic Tools POST Error Messages continued Error Code 1702-SCSI cable error detected. System halted. Audible Beeps L=Long S=Short None Probable Source of Problem Incorrect cabling. Action 1. For integrated SCSI Controllers, ensure that the internal connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached. 1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector.
3-15 1741-Fixed Disk 1 failed Set Block Mode command None Fixed disk drive error. Run the System Configuration Utility and correct. 1750-Fixed Disk 0 failed Identify command None Fixed disk drive error. Run the System Configuration Utility and correct.
3-16 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error. Run the System Configuration Utility and correct. 1760-Fixed Disk 0 does not support Block Mode None Fixed disk drive error. Run the System Configuration Utility and correct. 1761-Fixed Disk 1 does not support Block Mode None Fixed disk drive error. Run the System Configuration Utility and correct.
3-17 1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART2/E Option ROM Reprogramming. Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the System Configuration Utility. Try reprogramming the SMART-2/E Controller’s ROMs using the latest Options ROMPaq (version 2.29 or higher).
3-18 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 1769-Slot x Drive Array - Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to re-enable logical drives. None SMART-2 Controller error. Data has been lost while expanding the array, therefore the drives have been temporarily disabled.
3-19 1776-Drive Array - SCSI Port Termination Error None External and internal SCSI drives are both configured to Port 1. Reconfigure drives. 1777-Drive Array External Drive Subsystem Error None Cooling fan failure, internal temperature alert or open side panel. Inspect for cooling fan failure or open side panel.
3-20 Diagnostic Tools POST Error Messages continued Error Code Audible Beeps L=Long S=Short Probable Source of Problem Action 1778-Drive Array resuming Automatic Data Recovery process None This message appears whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress. No action necessary. 1779-Drive Array Controller detects replacement drives None Intermittent drive failure and/or possible loss of data.
3-21 1786-Drive Array Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Select "F1" to continue with recovery of data to drive(s). Select "F2" to continue without recovery of data to drive(s). None Interim Data Recovery mode. Data has not been recovered yet. Press F1 key to allow Automatic Data Recovery to begin. Data will automatically be restored to drive X now that the drive has been replaced or now seems to be working.
3-22 Diagnostic Tools POST Error Messages continued Error Code 1787-Drive Array Operating in Interim Recovery Mode. Audible Beeps L=Long S=Short None Physical drive replacement needed: Drive X *1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost. None Probable Source of Problem Action Hard drive X failed or cable is loose or defective.
3-23 POST Error Messages continued Error Code 1789-Drive Not Responding, Physical Drive Audible Beeps L=Long S=Short None Probable Source of Problem Cable or hard drive failure. Check cables or replace physical drive X. Action 1. Check the cable connections. 2. If cables are connected, replace the drive. 3. If you do not want to replace the drives now, press F2. Select "F1" to continue - drive array will remain disabled.
3-24 Diagnostic Tools POST Error Messages continued Audible Beeps L=Long S=Short Probable Source of Problem Action None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Array Accelerator batteries failed. Data in Array Accelerator has been lost. Power was not restored within eight to ten days. Perform orderly system shutdowns to avoid data remaining in the Array Accelerator. 1794-Drive Array - Array Accelerator Battery Charge Low.
3-25 1796-Drive Array - Array Accelerator Not Responding. None Array Accelerator is defective or has been removed. 2. Run the System Configuration Utility to reconfigure the Compaq IDA2 without the Array Accelerator. Array Accelerator is temporarily disabled. 1797-Drive Array - Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled. 1. Check that the Array Accelerator is properly seated.
3-26 Diagnostic Tools POST Error Messages continued Error Code 1798-Drive Array - Array Accelerator Write Error Occurred. Audible Beeps L=Long S=Short Probable Source of Problem Action None Hard parity error while writing data to postedwrites memory. Enable Array Accelerator. 1799-Drive Array - Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. Select "F2" to accept data loss and to re-enable logical drives.
3-27 Diagnostics Software Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). Your system generates only those codes that are applicable to your configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
3-28 Diagnostic Tools 7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics. 8. Run the latest version of Diagnostics. Running Diagnostics There are two ways to access the utilities: ■ From the System Partition. ■ From diskette. A diskette can be created from the SmartStart CD. 1. Accessing the utilities from the system partition: 2. Reboot the server by pressing the Ctrl+Alt+Delete keys. Press F10 when the following prompt appears at the top of the screen during POST.
3-29 Primary Processor Test Error Codes The 100 series of Diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacement of system boards or processor assemblies (either processor boards or system boards that include the processor). Table 3-2 Primary Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed Replace the processor board and retest.
3-30 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly. Table 3-3 Memory Test Error Codes Error Code Description 200-xx Invalid memory configuration. Recommended Action Reinsert memory modules in correct location and retest. 201-xx 202-xx Memory machine ID test failed. Memory system ROM checksum failed.
3-31 Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions. Corrective action may require replacement of a keyboard or the system board assembly. Table 3-4 Keyboard Test Error Codes Error Code 301-xx 302-xx 303-xx 304-xx Description Keyboard short test, 8042 self-test failed. Keyboard long test failed. Keyboard LED test, 8042 self-test failed. Keyboard typematic test failed.
3-32 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions. Corrective action may require replacement of a video board or the system board assembly. Table 3-6 Video Display Unit Test Error Codes Error Code 501-xx 502-xx 503-xx 504-xx 505-xx 506-xx 507-xx 508-xx 509-xx 510-xx 511-xx 512-xx 514-xx 516-xx Description Video controller test failed. Video memory test failed. Video attribute test failed.
3-33 Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Corrective action may require replacement of a diskette, a diskette drive, or the system board assembly. Table 3-7 Diskette Drive Test Error Codes Error Code 600-xx 601-xx 602-xx 603-xx 604-xx 605-xx 606-xx 607-xx 608-xx 609-xx 610-xx 694-xx 697-xx 698-xx 699-xx Description Diskette ID drive types test failed. Diskette format failed.
3-34 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly. Table 3-9 Serial Test Error Codes Error Code Description 1101-xx Serial port test failed. 1109-xx Clock register test failed. Recommended Action The following steps apply to error codes 1101-xx and 1109-xx: 1.
3-35 Fixed Disk Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed disk drive controller boards, fixed disk drive cabling, and system board functions. Corrective action may require replacement of fixed disk drive cables, fixed disk drive controller boards, fixed disks, or the system board assembly. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
3-36 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly. Corrective action may require replacement of tape cartridges, tape drive cabling, adapter boards, tape drives, or the system board assembly. Table 3-12 Tape Drive Test Error Codes Error Code Description 1900-xx Tape ID failed. 1901-xx Tape servo write failed. 1902-xx Tape format failed.
3-37 Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, or the system board assembly. Corrective action may require replacement of a monitor, video boards, or the system board assembly. Table 3-13 Advanced VGA Board Test Error Codes Error Code Description Recommended Action The following steps apply to error codes 2402-xx through 2456-xx: 2402-xx Video memory test failed. 2403-xx Video attribute test failed.
3-38 Diagnostic Tools Advanced VGA Board Test Error Codes continued Error Code Description 2419-xx ECG/VGC ROM checksum test failed. 2420-xx ECG/VGC attribute test failed. 2421-xx ECG/VGC 640 x 200 graphics mode test failed. 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx ECG/VGC 640 x 350 16-color set test failed. ECG/VGC 640 x 350 64-color test failed. ECG/VGC monochrome text mode test failed. 2432-xx ECG/VGC monochrome graphics mode test failed. 2448-xx 640 x 480 graphics test failure.
3-39 32-Bit DualSpeed NetFlex-2 Controller and 32-Bit DualSpeed NetFlex-2 Token Ring Controller Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Corrective action may require replacement of the 32-bit DualSpeed NetFlex-2/Token Ring Controller.
3-40 Diagnostic Tools Compaq Network Interface Cards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with Compaq Network Interface Cards. Table 3-15 Compaq Network Interface Cards Test Error Codes Error Code Description 6000-xx Network card ID failed. 6001-xx Network card setup failed. 6002-xx Network card transmit failed. 6014-xx Network card configuration failed. 6016-xx Network card reset failed. 6028-xx Network card internal failed.
3-41 SCSI Fixed Disk Drive Test Error Codes The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives, SCSI fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board functions. Corrective action may require replacement of fixed disk drive cables, fixed disk drive controllers, fixed disks, or the system board assembly. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD).
3-42 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Corrective action may require replacement of a tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or the system board assembly.
3-43 Server Manager/R Board Test Error Codes continued Error Code 7000-25 7000-26 7000-27 7000-28 7000-33 7000-34 7000-35 7000-41 7000-42 7000-43 7000-44 7000-45 7000-46 7000-51 7000-52 7000-53 7000-54 7000-55 7000-56 7000-57 7000-61 7000-62 Description Memory Increment Memory Random Data. Memory Disturb Address. Memory HBM. HBM IO. HBM BMIC. HBM Video. ser_int. ser_int. ser_ext. ser_ext. ser_ext_int. ser_ext_int. mdm_int. mdm_int. mdm_ext. mdm_ext. mdm_ext_int. mdm_ext_int. mdm\c\analog.
3-44 Diagnostic Tools Drive Array Advanced Diagnostics (DAAD) Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products. Your system generates only codes applicable to your configuration and options.
3-45 Starting DAAD To start DAAD: 1. Insert the DAAD diskette into drive A. 2. Reboot the system - OR - if you are at the DOS prompt, enter the following: A:DAAD NOTE: To generate a DAAD report without starting the interactive portion of the utility, enter the following at the DOS prompt: DAAD filename where filename is the name of the file or report. A dialog box is displayed, indicating the version of DAAD installed.
3-46 Diagnostic Tools Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install array accelerator board on array controller. If an array accelerator board is installed, check for proper seating on the array controller board.
3-47 Accelerator status: Unrecognized status A status returned from the array accelerator board that DAAD does not recognize. Obtain the latest version of DAAD.
3-48 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Accelerator status: Obsolete data sensed at reset During reset initialization obsolete data was found in the cache. This was due to the drives being moved and written to by another controller. Nothing needs to be done. The controller will either write the data to the drivers or discard the data completely. Normal operations should continue.
3-49 lost due to some reason other than the battery being discharged discharged. accelerator.
3-50 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Accelerator status: Cache was automatically configured during last controller reset. This can occur when cacheboard is replaced with one of a different size. Cache board was probably replaced with one of a different size. Nothing needs to be done. Normal operations should continue. Accelerator status: Valid data found at reset Valid data was found in posted write memory at reinitialization.
3-51 Compatibility port problem detected Compatibility port configured for this IDA controller. When DAAD was verifying this interface, a serious problem was detected. A hardware problem has occurred; replace the IDA controller.
3-52 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Configuration signature is zero DAAD detected that nonvolatile RAM contains a configuration signature that is zero. Old versions of the System Configuration Utility could cause this. Run the latest version of System Configuration Utility to configure the controller and nonvolatile RAM. Configuration signature mismatch Array accelerator board configured for a different array controller board.
3-53 Controller needs replacing (DAAD Error 102) been moved to a different drive bay. has occurred. IDA firmware is less than version 0.96. Replace the controller as soon as possible.
3-54 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Controller needs replacing (DAAD Error 104) The Intelligent Array Expansion System firmware is less than version 1.14. Replace the controller as soon as possible. Controller reported POST error. Error Code: x The controller returned an error from its internal Power-On Self Tests. Replace the controller.
3-55 for drive bay X Drive time-out occurred on physical drive bay X DAAD issued a command to a physical drive and the command was never acknowledged. The drive or cable may be bad. Check the other error messages on the Diagnostics screen to determine resolution.
3-56 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Drive (bay) X firmware needs upgrading Firmware on this physical drive is below the latest recommended version. Run the Options ROMPaq Utility to upgrade the drive firmware to the latest revision. Drive (bay) X has invalid M&P stamp Physical drive has invalid monitor and performance data. Run the System Configuration Utility to properly initialize this drive.
3-57 Drive (bay) X is undergoing drive recovery This drive is being rebuilt from the corresponding mirror or parity data. Normal operations should occur.
3-58 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Drive (bay) X was inadvertently replaced The physical drive was incorrectly replaced after another drive failed. Replace the drive that was incorrectly replaced and replace the original drive that failed. Do not run the System Configuration Utility and try to reconfigure; data will be lost.
3-59 may be occurring. Less than 75% batteries at sufficient voltage The operation of the array accelerator board has been disabled due to less than 75% of the battery packs being at the sufficient voltage level. Allow sufficient time for the batteries to recharge (36 hours). If the batteries have not recharged after 36 hours, replace the array accelerator board.
3-60 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Logical drive X failed due to cache error This logical drive failed due to a catastrophic cache error. Replace the array accelerator board and reconfigure using the System Configuration Utility. Logical Drive X status = FAILED This status could be issued for several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status will occur.
3-61 status = RECOVERING drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. can occur.
3-62 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Logical Drive X status = WRONG DRIVE REPLACED A physical drive in this logical drive has failed. The incorrect drive was replaced. Replace the drive that was incorrectly replaced. Then, replace the original drive that failed with a new drive. Do not run the System Configuration Utility to reconfigure; you will lose data on the drive.
3-63 However, the firmware running is not present on all drives. This could be caused by the addition of new drives in the system. Threshold for drive (bay) X violated This message indicates that a monitor and performance threshold for this drive has been violated. Check for the particular threshold that has been violated.
3-64 Diagnostic Tools DAAD Diagnostic Messages continued Message Description Recommended Action Threshold violations for drive (bay) X This is a list of the individual thresholds that have been violated for this drive. The drive may need to be replaced. Run the Compaq Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement. Unknown disable code A code was returned from the array accelerator board that DAAD does not recognize.
3-65 Integrated Management Log On servers supporting the Integrated Management Display, Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Logs. It records system events and stores them in an easily viewable form. It marks each event with a time-stamp with one-minute granularity. Events listed in the Integrated Management Log are categorized as one of four event severity levels: ■ Status - indicates that the message is informational only.
3-66 Diagnostic Tools Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server is displayed with buttons around its perimeter. 2. Select the Recovery button. 3. Select Integrated Management Log. 4. If a failed component has been replaced, select the event from the list, then select Mark Repaired.
3-67 List of Events The event list displays the affected components and the associated error messages. Though the same basic information is displayed, the format of the list may be different, depending on how you are viewing it: on the Integrated Management Display, from within Compaq Insight Manager, the IML management utility, or from within the Compaq Survey Utility.
3-68 Diagnostic Tools Event Messages continued Event Type Event Message Processor Correctable Error Threshold exceeded Uncorrectable Error Host Bus Error EISA Bus Processor Correctable error Threshold passed (Slot X, Socket X) Processor Uncorrectable internal error (Slot X, Socket X) Unrecoverable Host Bus Data Parity Error Unrecoverable Host Bus Address Parity Error EISA Expansion Bus Master Timeout (Slot X) EISA Expansion Bus Slave Timeout EISA Expansion Board Error (Slot X) EISA Expansion Bus Arbitra
3-69 Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-70 Diagnostic Tools Rapid Recovery Services Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
3-71 The available recovery features are: ■ Software Error Recovery – automatically restarts the server after a software-induced server failure ■ Environmental Recovery – allows the server to restart when temperature, fan, or AC power conditions return to normal Unattended Recovery For unattended recovery, ASR-2 performs the following actions: ■ Logs the error information to the IML ■ Resets the server ■ Pages you (if a modem is present and you selected paging) ■ Tries to restart the operating sy
3-72 Diagnostic Tools Hardware Requirements To use this level of ASR-2 over a modem, you need the following: ■ Compaq modem or optional Hayes modem ■ System Configuration Utility and Diagnostics Utility installed on the system partition of the hard drive ■ ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature: ■ To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.
3-73 Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities.
3-74 Diagnostic Tools The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs: Hardware/Software error occurs | Error records in the Critical Error Log, or the Integrated Management Log, depending on your server configuration.
3-75 Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating-system-specific Health Driver logs the error information in the Critical Error Log or the IML and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive. If Dial-In status is enabled, the modem is placed in auto-answer mode.
3-76 Diagnostic Tools Table 3-23 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Pager Data Setting Description Pager status Enabled Indicates if the pager feature is enabled or disabled. Pager dial string ATDT 555-5555 Indicates the pager dial string and delay before the pager message.
3-77 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Dial-out status Setting Enabled Description Allows ASR-2 to dial out to a remote workstation. If you selected this option, Dial-In Status is automatically selected. To use the dial-out feature, set Dial-Out Status to Enabled and set the Dial-Out String to the correct phone number. You must also set the Reset Boot option to Boot Compaq Utilities.
3-78 Diagnostic Tools Network card slot Slot # Select the slot number of the network interface card you wish to use for network access to Compaq Utilities. Network frame type ETHERNE T_I I Select the frame type for your network. Selections include both Ethernet and Token Ring topologies.
3-79 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network IP address Enter the IP address for this server in standard dot notation. Network IP net mask Enter the net mask for this server in standard dot notation. Network IP router address Enter the router to be used for this server in standard dot notation. NOTE: This is not used if you select Custom for Network controller. You must enter your IP address in the NET.
3-80 Diagnostic Tools ■ Serial interface COM1 ■ Dial-in status Disabled ■ Dial-out status Disabled ■ Dial-out string 555-1234 ■ Network status Disabled ■ Network protocol IPX ■ Network controller Compaq ■ Network host name CPQHOU ■ Network card slot Slot # ■ Network frame type ETHERNET_II ■ Network IP address xxx.xxx.xxx.xxx ■ Network IP net mask xxx.xxx.xxx.xxx ■ Network IP router address xxx.xxx.xxx.
3-81 Critical Error Log The Critical Error Log records memory errors, as well as catastrophic hardware and software errors that cause the system to fail. This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
3-82 Diagnostic Tools Error Detected On Boot The server detected an error during the Power-On Self-Test (POST). Up Processor Prefailure A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors .
3-83 Critical Error Log Messages continued Message NMI - PCI Bus Parity Error Description A parity error was detected on the PCI bus. NMI - Expansion Board A board on the expansion bus indicated an error condition, resulting in a Error server failure. NMI - Expansion Bus Master Time-Out A bus master expansion board in the indicated slot did not release the bus after its maximum time, resulting in a server failure.
3-84 Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration. One ART feature is the Revision History Table, which contains the hardware version number of the system board and any other system boards providing ART-compatible revision information.
3-85 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and selftest errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
3-86 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-26 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
3-87 ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities. To upgrade the ROM: ■ Run the ROMPaq utility from the system partition, or ■ Insert a ROMPaq diskette into drive A and cold boot the system. The ROMPaq utility then checks the system and provides a choice (if more than one exists) of ROM revisions to which the system can be upgraded. This procedure is the same for both system and option ROMPaq utilities.
3-88 Diagnostic Tools ■ Asset Management - Exports asset information from the Compaq Insight Manager database to leading database and spreadsheet applications. ■ Remote Management - Manages in-band or out-of-band devices, online or offline, from any location. ■ Reporting - Using Automatic Data Collection, gathers historic performance information for graphing or export purposes.
4-1 Chapter 4 Connectors, Switches, and Jumpers This chapter provides connector, switch, and jumper information for the Compaq ProLiant 1850R Servers. System Board The Compaq ProLiant 1850R Server system boards contain the system maintenance switchbank and the external battery jumper. Switch SW1 - System Maintenance Switchbank Switch SW1 is a six-position switchbank (S1-S6) that controls the security features and maintenance of the computer. SW1 ON 1 2 3 45 6 Figure 4-1.
4-2 Connectors, Switches, and Jumpers The following table defines the function for each switch setting of SW1. The default positions are indicated below. CAUTION: Setting the processor switchbanks incorrectly can result in permanent damage to the processor and/or data loss. Table 4-1 System Maintenance Switch Settings - SW1 Switch Function Set to ON Set to OFF 1 Video Disable Override Disable Embedded Video Always ROM auto-detects for an optional video card.
4-3 SCSI Devices No two SCSI devices connected to the same SCSI controller can have the same SCSI ID. If another SCSI device is connected to the same controller, check its SCSI ID in the Compaq System Configuration Utility before beginning installation procedures for an additional drive (see Chapter 3). The SCSI ID is set by jumpers ID 2, ID 1, and ID 0 located on each SCSI device. The following chart provides the SCSI ID jumper settings for Compaq SCSI hard drives.
4-4 Connectors, Switches, and Jumpers Rear Panel Connectors The Compaq ProLiant 1850R rear panel connectors are illustrated below. See Table 4-3 for connector names. 13 12 11 4 3 2 1 1 2 3 4 5 6 7 8 9 10 Figure 4-2.
4-5 Riser Board Expansion Slots The Compaq ProLiant 1850R riser board has four expansion slots which are illustrated below. See Figure 4-3 and Table 4-4 for expansion slot locations and description. 4 3 2 1 Figure 4-3.
5-1 Chapter 5 Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 1850R Servers and optional hardware.
5-2 Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1850R Servers System Unit Specifications U.S. International Height 5.2 in 13.1 cm Depth 22.1 in 56.2 cm Width 17.7 in 45.00 cm 35 lb. 15.9 kg Rated Input Voltage 100-120 VAC 220-250 VAC Rated Input Frequency 50-60 Hz 50-60 Hz Rated Input Current 4.6 A 3.
5-3 Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications U.S International Nominal Line Voltage 100 to 120 VAC 220 to 250 VAC Range Input Line 90 to 132 VAC 180 to 264 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.95 0.85 Input Power 410 W 410 W <4.6 A rms <3 A rms Cold start <80 A <80 A Hot start <80 A <80 A 20 ms from zero crossing at 120 VAC 20 ms from zero crossing at 240 VAC To 50°C and 5,000 ft To 122°F and 1.
5-4 Physical and Operating Specifications Power Supply Specifications continued U.S International Input to Output 3000 VAC/min. 3000 VAC/min. Input to Ground 1500 VAC/min. 1500 VAC/min Dielectric Voltage Withstand Safety Standard UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE EN 60 950 (VDE0805/11.91); EMKO-TSE 207/94; NOM-019-SCFI EMI 3 dB below CISPR Publication 22 Class B; 6 dB below BMPT AmtsblVfg 243/1991 limits; 6 dB below CFR 47, Part 15 Class B limits.
5-5 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Specifications Size 3 1/2 in LED Indicators (front panel) Green Read/Write Capacity per Diskette (high/low density) 1.
5-6 Physical and Operating Specifications Low-Profile 24X Max IDE CD-ROM Drive Table 5-5 Low-Profile 24X Max IDE CD-ROM Drive Specifications Applicable Disk CD-ROM (Mode 1 and 2); CD-XA (Mode 2, Form 1 and 2); CD-1 (Mode 2, Form 1 and 2); CD-1 Ready; CD-Bridge; PhotoCD (Single and Multi Session); CD-WO (Fixed packets only) Capacity 550 MB (Mode 1, 12 cm); 640 MB (Mode 2, 12 cm); 180 MB (8 cm) Block Size 2638, 2352 bytes (Mode 0); 2352, 2340, 2336, 1024 bytes (Mode 1); 2352, 2340, 2336, 2048, 1024 byt
5-7 Low-Profile 24X Max IDE CD-ROM Drive Specifications continued Interface IDE Cache/Buffer 256 KB Audio Output Level, Line Out 0.7 VRMS at 47 kΩ Cache buffer 256 KB Startup Time <10 seconds Stop Time 5 seconds Laser Parameters Type Semiconductor Laser GaAIAs Wave Length 780 nm +/- 35 nm Divergence Angle 53.5 degrees +/- 1.5 degrees Output Power 0.13 mW Operating Conditions U.S.
5-8 Physical and Operating Specifications 4.3-GB Wide-Ultra SCSI-3 Hard Drive Table 5-6 4.3-Gigabyte Wide-Ultra SCSI Drive Specifications Capacity 4293.6 MB Height Third, 1 inch Size 3.5 inch Interface Wide-Ultra SCSI-3 Transfer Rate 40 MB/s Sector Interleave 1:1 Seek Times (typical, including settling) Single Track Average Full Stroke 1.0 ms 7.9 ms 19.
Index-1 processor power module, spare part number 14 Inde x A About This Guide vii access to utilities 3-2 adapter board CD-ROM exploded view 1-2 removing and replacing 2-23 Array Configuration Utility 3-3 ART (Automatic Revision Tracking), assembly version 3-62 ASR-2, (Automatic Server Recovery-2) booting into Compaq Utilities 3-55 booting into operating system 3-58 default value 3-53 flow chart, illustrated 3-54 for remote and off-site servers 3-53 hardware requirements 3-52 security 3-59 timer 3-53 asse
Index-2 boards Continued exploded view 1-2 removing and replacing 2-28 spare part number 1-4 system board removing and replacing 2-35 spare part number 1-4 C cables assemblies, spare part numbers 1-5 routing diagrams 2-26 cabling, hard drive 2-20 cautions airflow 2-5 electrostatic discharge 2-3 fixed disk drives 2-15 processor 2-33, 4-2 routing cables 2-26 voltage 2-5 CD-ROM adapter board exploded view 1-2 removing and replacing 2-23 spare part number 1-4 cable, low-profile, illustrated 2-26 drive adapter
Index-3 drive bay access to 2-6 access to boards 2-6 access to expansion boards 2-6 access to expansion slots 2-6 access to switches 2-6 drive bay positions 2-15 drive cage assembly, removing and replacing 2-16 drive cage fan, removing and replacing 2-10 drive installation guidelines 2-14 drives 1/2 height tape drive, installing in bay A or B 2-21 CD-ROM installing in bay A or B 2-21 low-profile, 24x Max, spare part number 1-5 low-profile, 24x, specifications 5-6 removing and replacing 2-17 DAT drive, 12/2
Index-4 IML (Integrated Management Log) removing and replacing 2-8 spare part number 1-4 Continued viewing 3-46 from IML management utility 3-47 from within Compaq Survey Utility 3-47 on IMD 3-46 important battery information 2-37 clarifying information vii hazardous energy circuits vii jumper information 2-37 memory module installation 2-30 processor alignment 2-33 system board 2-35 Insight Management agents 3-66 features 3-65 software architecture 3-66 inspect computer 3-17 2-34 Integrated Management
Index-5 parts breakdown 1-1 parts catalog, illustrated 1-1 PCI expansion board expansion slots, description 4-5 physical and operating specifications 5-1 POST (Power-On Self Test) error messages 3-4 power processor module exploded view 1-2 spare part number 1-4 power supply exploded view 1-2 hot-plug, removing and replacing 2-12 hot-plug, spare part number 1-4 power supply fan, exploded view 1-2 power/standby switch exploded view 1-2 spare part number 1-4 Power-On Self-Test See POST preparation procedures
Index-6 SW1 4-1 switch settings, System Maintenance Switch 4-2 switches 4-1 symbols in equipment 2-2 Symbols in Text vii system Configuration Utility accessing 3-3 main menu 3-17 menu 3-3 system board exploded view 1-2 removing and replacing 2-35 spare part number 1-4 SW1 4-1 Switch SW1, System Maintenance Switchbank 4-1 system components, exploded view 1-2 System Configuration Utility 2-1 system unit, specifications 5-2 Systems Reference Library 3-50 T tape drives 1/2 height, installing in bay A or B 2-
Index-7 test error codes continued server manager/R board 3-32 tape drive 3-26 video display 3-22 U upgrade firmware 3-17 utilities access 3-2 Compaq utilities, remote 3-52 create diskette 3-3 pager settings 3-56, 3-57 V video display unit, test error codes 3-22 monochrome board, test error codes 3-23 voltage regulator board See processor power module.
