HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 6 Right side ............................................................................................................................................. 6 Left side ................
Packaging and transporting guidelines ............................................. 29 Component replacement procedures ................................................................................................. 31 Service tag and PCID label ................................................................................................ 31 Service tag ........................................................................................................ 31 PCID label .................................
Creating HP Recovery media .......................................................................................... 103 Restore and recovery ....................................................................................................................... 105 Using Windows Refresh for quick and easy recovery ..................................................... 106 Remove everything and reinstall Windows ......................................................................
1 Product description Category Description Product name Compaq Presario CQ58 Notebook PC √ HP 2000 Notebook PC √ Processors AMD models Intel models √ AMD processors C-60 1.333-GHz processor (1066-MHz memory speed, dual core, 9 W) √ E-300 1.3-GHz processor (1066-MHz memory speed, dual core, 18 W) √ E2-2000 1.75-GHz processor (1333-MHz memory speed, dual core, 18 W) √ E2-1800 1.70-GHz processor (1333-MHz memory speed, dual core, 18 W) √ E1-1500 1.
Category Description AMD models Intel models Intel Pentium processors 2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ 2020M 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B970 2.30-GHz processor (1333-MHz memory speed, 2.0MB L3 cache, dual core, 35 W) √ B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B950 2.10-GHz processor (1333-MHz memory speed, 2.
Category AMD models Intel models DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333MHz) √ √ DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066MHz) √ Supports the following configurations: √ √ Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses √ √ Customer-accessible √ √ Serial ATA √ √ Supports the following hard drives: √ √ Fixed √ √ Serial ATA √ √ 12.
Category Description AMD models Intel models √ √ √ √ 3-pin AC power √ √ Audio-in (microphone) √ √ Audio-out (headphone) √ √ HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ USB 2.0 (3 ports) √ √ Support for the following WLAN formats: External media card Ports ● Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter ● Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.
Category Description Support for the following batteries: ● AMD models Intel models √ √ 6-cell, 47-Whr, 2.
2 External component identification Right side Component (1) Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB 2.0 ports (2) Connect optional USB devices. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Component Description (9) Hard drive light ● Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. Front 8 Component Description Speakers (2) Produce sound.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.
Top TouchPad Component 10 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Wireless and memory module compartment Contains the wireless and memory modules.
3 Illustrated parts catalog Computer major components Computer major components 15
Item Component (1) Display assembly (not spared) NOTE: (2) Spare part number For display assembly spare part information, see Display assembly subcomponents on page 19.
Item Component Spare part number For use only with models with an AMD E1-1200 processor ● Models without Windows 8 688278-001 ● Models with Windows 8 Standard 688278-501 For use only with models with an Intel Core i5 or i3 processor ● Models without Windows 8 685107-001 ● Models with Windows 8 Standard 685107-501 For use only with models with an Intel Pentium or Celeron processor ● Models without Windows 8 685783-001 ● Models with Windows 8 Standard 685783-501 (13) Power connector cabl
Item Component (16) WLAN module: (17) (18) Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.
Display assembly subcomponents Item Component (1) Display bezel: (2) Spare part number For use with Compaq models 689676-001 For use with HP models 689675-001 Webcam/microphone module VGA 685112-001 HD 703461-001 Display assembly subcomponents 19
20 Item Component Spare part number (3) 39.6-cm (15.
Mass storage devices Item Component (1) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): Spare part number NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.
Plastics kit Item Component Spare part number Plastics Kit, includes: 689689-001 (1) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts 22 Component Spare part number HP Smart AC adapter (65-W RC V) 693711-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 593553-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 622643-001 320-GB, 5400-rpm, 9.
24 Spare part number Description 685783-001 System board for use only in models without Windows 8 and with an Intel Pentium or Celeron processor (includes replacement thermal materials) 685783-501 System board for use only in models with Windows 8 Standard and with an Intel Pentium or Celeron processor (includes replacement thermal materials) 688277-001 System board for use only with models without Windows 8 and with an AMD E2-1800 processor (includes replacement thermal materials) 688277-501 Syst
Spare part number Description 690020-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690537-001 Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 691221-001 Rubber computer feet (includes computer feet and display rubber) 691415-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 692428-001 Intel Pentium B980, 2.40-GHz processor (2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2).
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
Computer feet Description Spare part number Rubber computer feet 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.
4. 36 Remove the display bezel (3).
5. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible.
b. 38 Disconnect the module cable from the module.
c. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.
6. 40 To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page 22. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
4. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.5-mm 622643-001 Hard Drive Hardware Kit (includes hard drive cable and bracket) 685089-001 Before removing the hard drive, follow these steps: 1.
To remove the hard drive: 48 1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page 22. 2. Disconnect the hard drive cable (1) from the system board. 3. Lift the hard drive (2) out of the hard drive bay. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5.
6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 85 for more information about the optical drive cable and cable bracket.
3. Remove the optical drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Brazil 698694-201 Keyboard for use in India 698694-D61 Keyboard for use in Latin America 698694-161 Keyboard for use in South Korea 698694-AD1 Keyboard for use in Taiwan 698694-AB1 Keyboard for use in Thailand 698694-281 Keyboard for use in the United States 698694-001 Before removing the keyboard, follow these steps: 1. Shut down the computer.
Remove the keyboard: 54 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer just below the WLAN module slot. 2. Rest and secure the computer on its left side with the bottom toward you, and then partially open the computer. 3. Using a flat-bladed screwdriver or similar tool, push the tabs of the 4 keyboard clips (1) that are visible inside the battery bay towards the rear of the computer to loosen the keyboard.
4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page 63. Description Spare part number Top cover for use in charcoal models 685762-001 Top cover for use in black models 713530-001 Before removing the top cover, follow these steps: 1. Shut down the computer.
58 2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer.
4. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board.
7. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 685098-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 685099-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 685106-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the speakers (4). Reverse this procedure to install the speakers.
USB board Description Spare part number USB board (includes cable) 685097-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the USB board (3). Reverse this procedure to install the USB board.
Power connector cable Description Spare part number Power connector cable 685085-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 35 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
● USB board (see USB board on page 67) ● Power connector cable (see Power connector cable on page 69) To remove the display assembly in its entirety: 1. Disconnect the display panel cable (1) from the system board. 2. Release the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws.
4. Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare part kit. b.
c. 2. 74 Remove the display bezel (6). To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. c. Tilt the display panel (2) up.
d. Disconnect the module cable (3) from the module.
e. 3. To remove the hinge covers: a. 76 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Position the display assembly with the bottom edge toward you.
4. b. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2). To remove the display panel, cable, and hinges: a. Position the display assembly with the top edge toward you.
78 b. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. d. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.
e. 5. Remove the display hinges (2). To remove the wireless antenna cables and transceivers: a. Position the display assembly with the bottom edge toward you. b. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) NOTE: Some models may only have one antenna transceiver. c. Release the wireless antenna cables from the clips (2) built into the display enclosure. d.
Reverse this procedure to reassemble and install the display assembly.
System board NOTE: pad).
Description Spare part number System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory ● For use in models without Windows 8 685768-001 ● For use in models with Windows 8 Standard 685768-501 ● For use in models with Windows 8 Professional 685768-601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory (RCTO system boa
● Fan/heat sink assembly (see Fan/heat sink assembly on page 87) ● Processor (Intel only; see Processor on page 93) NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: 1. Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the system board. 2. Turn the computer back over, open it, and then remove the two Phillips PM2.5×4.0 screws (1) that secure the system board to the base enclosure.
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.
Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials.
To remove the fan/heat sink assembly: 1. Disconnect the fan cable (1) from the system board. 2. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by computer model. 3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan/heat sink assembly to the system board. 4. Remove the fan/heat sink assembly (4).
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory.
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly.
Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i5 processors: 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 711903-001 3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 680645-001 Intel Core i3 processors: 3130M 2.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: 98 If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 PPI 100 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 98.8 g 98.8 g Interface type SATA SATA SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 2.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see Creating HP Recovery media on page 103. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Display WARNING! The backlight contains mercury.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter spare part number 25 AC adapter light identifying 6 action keys identifying 13 antennas illustrated 20 removing 79 spare part number 24 audio product description 3 audio-in (microphone) jack identifying 7 audio-out (headphone) jack identifying 7 B back up personal files 103 base enclosure illustrated 18 spare part number 24 battery illustrated 18 removing 34 spare part number 23 battery bay identifying 14 battery release latch identifying 14 BIOS determining version 96 downloading an upd
feet locating 33 spare part number 25 fn key identifying 13 G graphics product description 2 grounding guidelines 27 guidelines equipment 30 grounding 27 packaging 29 transporting 29 workstation 29 H hard drive illustrated 18, 21 precautions 27 product description 3 removing 47 spare part number 23 specifications 101 hard drive bay identifying 14 hard drive bracket illustrated 21 removing 48 spare part number 23 hard drive cable illustrated 21 removing 48 spare part number 23 hard drive compartment cover il
optical drive rear bracket removing 52 spare part number 24 original system recovery 107 P packaging guidelines 29 PCID label 32 plastic parts service considerations 26 Plastics Kit spare part number 24 plastics Kit illustrated 16 plastics kit illustrated 22 pointing device 4 ports external monitor 7 HDMI 7 product description 4 USB 6, 7 power button identifying 12 power button board illustrated 16 removing 61 spare part number 24 power connector identifying 6 power connector cable illustrated 17 removing 6
system restore point creating 103 restoring 105 T thermal pad spare part number 23 tools required 26 top cover illustrated 16 removing 57 spare part number 24 TouchPad button board illustrated 16 removing 63 spare part number 24 TouchPad buttons identifying 10 TouchPad light identifying 10 TouchPad on/off button identifying 10 TouchPad zone identifying 10 transporting guidelines 29 U USB board illustrated 16 removing 67 spare part number 24 USB ports identifying 6, 7 V vents identifying 7, 14 video product
