Troubleshooting guide
Table Of Contents
- Quick Troubleshooting Guide
- CONTENTS
- ABOUT THIS GUIDE
- GENERAL SERVICE INFORMATION
- TROUBLESHOOTING FLOWCHARTS
- 1. Initial Troubleshooting
- 2. No Power, Part 1
- 3. No Power, Part 2
- 4. No Power, Part 3
- 5. No Video, Part 1
- 6. No Video, Part 2
- 7. No Video, Part 3
- 8. Error Messages Part 1
- 9. Error Messages, Part 2
- 10. Error Messages, Part 3
- 11. No O/S Loading
- 12. No O/S Loading from Hard Drive, Part 1
- 13. No O/S Loading from Hard Drive, Part 2
- 14. No O/S Loading from Hard Drive, Part 3
- 15. No O/S Loading from Diskette Drive
- 16. No O/S Loading from CD-ROM Drive
- 17. No O/S Loading from Network
- 18. Non-Functioning Device
- FURTHER TROUBLESHOOTING
- POST ERROR MESSAGES
Quick Troubleshooting Guide 2-15
14. No O/S Loading from Hard Drive, Part 3
Run SCANDISK,
check for bad
sectors.
Can bad
sectors
be fixed?
Y
N
System
files on hard
drive?
Virus
on hard
drive?
Y
N
Apply Restore CD
if applicable.
(see note)
Y
Install O/S
and reboot
(see note)
Clean virus.
(see note)
Boot from
hard drive?
Done
Y
N
Continued from Page 2-14,
No O/S Loading
from Hard Drive, Part 2
Run
DPS test.
Boot from
hard drive?
Replace
hard drive.
Fix bad
sectors.
Done
Y
N
Note: Refer to the “Customer
Responsibilities” section of this
document and the customer
service contract.
N
Y
Boot from
hard drive?
Y
Replace
hard drive.
N