b Software Guide Compaq Notebook Computers Document Part Number: 285558-001 June 2002 This guide provides instructions for using optical drive software to play, create, and copy to and from CDs and DVDs. Information about power and security settings and updating software is also provided. In addition, this guide explains how to use the MultiBoot, Intelligent Manageability, Compaq Diagnostics, and Computer Setup utilities to set preferences and to help detect, solve, and prevent problems.
© 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, Presario, RomPaq, and SoftPaq are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.
Contents 1 CD and DVD Software Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Avoiding Standby and Hibernation . . . . . . . . . . . . . . 1–1 Displaying Media Contents . . . . . . . . . . . . . . . . . . . . 1–1 Copyright Warning . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Playing CDs with Windows Media Player. . . . . . . . . . . . 1–4 Playing an Audio CD. . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Playing a Video CD. . . . . . . . . . . . . . . . . . . .
Contents 2 Power Selecting a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Understanding Standby and Hibernation . . . . . . . . . . . . . 2–2 Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Choosing Standby, Hibernation or Shutdown . . . . . . . . . 2–3 When You Leave Your Work . . . . . . . . . . . . . . . . . . 2–3 When the Power Supply Is Uncertain . . . . . . . . . . .
Contents Using DriveLock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Protecting a Hard Drive with DriveLock . . . . . . . . . 3–8 Accessing a Protected Hard Drive. . . . . . . . . . . . . . . 3–9 Changing a DriveLock Password . . . . . . . . . . . . . . 3–10 Removing DriveLock Protection. . . . . . . . . . . . . . . 3–11 Disabling a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12 Protecting System Information . . . . . . . . . . . . . . . . . . .
Contents Updating Software from the Internet . . . . . . . . . . . . . . . . 6–5 Downloading and Installing a System ROM Update 6–5 Downloading and Installing a KBC ROM Update . . 6–7 Downloading and Installing a Non-ROM SoftPaq . . 6–9 Restoring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10 Installing a Retail Version of an Operating System. . . . 6–11 7 Setup and Diagnostic Utilities Selecting Computer Setup or Compaq Diagnostics . . . . . 7–1 Using Computer Setup . . . . . . .
1 CD and DVD Software Using CDs and DVDs Most of this section provides instructions for using optical drive software. Before using any optical drive software, Compaq recommends that you read the following general information about using CDs and DVDs. Avoiding Standby and Hibernation Ä CAUTION: To prevent possible video and audio degradation and loss of audio or video playback functionality, do not initiate Standby or Hibernation while using drive media.
CD and DVD Software A drive medium is any storage device that can be inserted into a drive; for example, a diskette, disk, CD, or DVD. Autorun is enabled at the factory, but can be disabled. Setting Autorun Preferences Autorun is enabled or disabled through the operating system: ■ In Windows 2000 Professional, 1. Double-click the My Computer icon on the Desktop. 2. Select the Tools menu > Folder Options > File Types tab. 3.
CD and DVD Software Displaying the Contents of a Medium If autorun is disabled and the contents of a medium are not displayed when you insert it, you can display the contents manually: 1. Select Start > Run, then type: explorer x: (where X = the drive designation of the drive containing the medium). 2. Press enter. designation is a letter of the alphabet that the notebook ✎ Ausesdriveto identify the drive.
CD and DVD Software Playing CDs with Windows Media Player Instructions for playing CDs begin with inserting a CD into the drive. For insertion instructions, see the Hardware Guide, “Drives” chapter, on this CD. Playing an Audio CD To play an audio CD: 1. Read the “Using CDs and DVDs” section of this chapter. 2. Insert the audio CD into the drive, then close the tray. Wait several seconds. Then: ❏ If autorun is enabled, Windows Media Player opens. Proceed to step 4.
CD and DVD Software Playing a Video CD 1. Read the “Using CDs and DVDs” section of this chapter. 2. Insert the video CD into the drive, then close the tray. Wait several seconds. Then: ❏ If autorun is enabled, Windows Media Player opens and the CD starts playing. Proceed to step 9. ❏ If the CD does not play, and Windows Media Player does not open, proceed to step 3. 3. Open Windows Media Player from the Start button: ❏ In Windows 2000 Professional, select Start > Programs > Windows Media Player.
CD and DVD Software Using Notebook Media Keys Many tasks that can be performed through the operating system or in the Windows Media Player window can also be performed from your keyboard. The following procedures use the Digital Audio button 1 and the Fn+F9 through Fn+F12 hotkeys 2. ■ To open Windows Media Player, press the Digital Audio Easy Access button 1. ■ To play, pause, or resume an audio CD, press the Fn+F9 hotkeys. ■ To stop an audio CD, press the Fn+F10 hotkeys.
CD and DVD Software Accessing Windows Media Player Help The Windows Media Player application is a program within the operating system. Instructions for using Windows Media Player are included in the Windows Media Player Help file. To access the Help file, open the Windows Media Player window, then select Help on the menu bar. To open Windows Media Player, use any one of the following methods: ■ Insert a CD into the optical drive, then close the tray. ■ Press the Digital Audio Easy Access button.
CD and DVD Software Playing DVDs with WinDVD InterVideo WinDVD is an application that enables you to play DVD movies. WinDVD is preloaded on the notebook, but not preinstalled. Installing WinDVD Although WinDVD can be installed by following the prompts that appear on the screen the first time you insert a DVD, Compaq recommends that you install WinDVD from the Setup Compaq Software icon before inserting a DVD. DVDs contain third-party DVD player programs such as ✎ Some PCFriendly.
CD and DVD Software ❏ If the Setup Compaq Software icon is not found on the Desktop, select Start > Run. Then: ◆ In Windows 2000 Professional, on the command line, type: c:\cpqapps\setup.exe preload /s The Setup Compaq Software icon is displayed on the Desktop. Select the icon > InterVideo WinDVD > Next button, then follow the instructions on the screen. ◆ In Windows XP Home, on the command line, type: c:\cpqapps\setup.
CD and DVD Software Starting a DVD In addition to the instructions in the WinDVD Player Help file, the following information may be helpful: ■ For instructions for inserting a DVD into the drive, see the Hardware Guide, “Drives” chapter, on this CD. ■ For general information about using DVDs, including important instructions for avoiding Standby and Hibernation while playing DVDs, see “Using CDs and DVDs” in this chapter.
CD and DVD Software Ä■ CAUTION: The region setting on your DVD drive can be changed only 5 times. The region setting you select the fifth time becomes the permanent region setting on the drive. ■ The number of allowable region changes remaining on the drive is displayed in the Remaining Times Until Permanent field in the WinDVD window. The number in the field includes the fifth and permanent change. The procedure for changing the region setting on a drive begins with inserting a DVD into the drive.
CD and DVD Software Creating and Copying CDs and DVDs This section provides procedures for creating or copying CDs or DVDs, depending on the optical drives on your PC, using Easy CD Creator (provided on selected models). If Easy CD Creator is included with your notebook, the Easy CD Creator software is provided on the Easy CD Creator Basic CD. Using Optional or Windows Software Easy CD Creator and similar software is available from most software retailers.
CD and DVD Software Installing Easy CD Creator If Easy CD Creator software is included with the notebook, it is provided on a CD and is not preloaded or preinstalled. The Easy CD Creator installation procedure begins with inserting a CD into the drive. For insertion instructions, see the Hardware Guide, “Drives” section.
CD and DVD Software 5. On the installation menu, Compaq recommends that you select the Complete installation. To do so, select the Complete button, then follow the instructions on the screen. 6. When installation is complete and you are prompted to restart the notebook, select Yes. Enabling Auto Insert Notification When the notebook restarts after the installation is complete, you may be prompted to enable Auto Insert Notification.
CD and DVD Software Preparing to Use Easy CD Creator Ä■ CAUTION: To prevent loss of work and damage to an optical drive medium: Connect the notebook to a reliable external power source before writing to a medium. Power loss, for example from a failing battery pack, could corrupt the write process. ■ Before writing to a medium, close all open applications (including screen savers and antivirus software) except Easy CD Creator Basic.
CD and DVD Software Selecting and Preparing Easy CD Creator Media Choosing Recording Media Compaq recommends using high-quality media that correspond to the maximum speed of the optical drive. The notebook can write or copy to the following types of recording media: ■ CD-Rs, which provide one-time, non-erasable recording. ■ CD-RWs, DVD-RAMs, and DVD/CD-RWs, which provide erasable recording. (DVD/CD-RWs are not yet available in all regions.
CD and DVD Software To erase DirectCD formatting from a rewritable medium so the medium can be used with Easy CD Creator or CD Copier: 1. Insert the medium into an optical drive. (If you are prompted to install UDF Reader, refer to the “Responding to the UDF Prompt” section.) 2. Access the Easy CD Creator Basic Eraser: ❏ In Windows 2000 Professional, select Start > Programs > Easy CD Creator Basic > CD-RW Eraser.
CD and DVD Software Enabling Auto Insert Notification Auto Insert Notification settings are selected through the operating system. To verify or change Auto Insert Notification settings, see “Displaying Media Contents” in this chapter. Disabling Disk-at-Once Disk-at-once settings are located in Easy CD Copier. To select them: 1. Access CD Copier: ❏ In Windows 2000 Professional, select Start > Programs > Roxio Easy CD Creator 5 > Applications > CD Copier.
CD and DVD Software Accessing Easy CD Creator Help To access the procedures for using DirectCD, Easy CD Creator, and CD Copier: ■ In Windows 2000 Professional, select Start > Programs > Roxio Easy CD Creator 5 > Project Selector > Help radio button. ■ In Windows XP Home or Windows XP Professional, select Start > All Programs > Roxio Easy CD Creator 5 > Project Selector > Help radio button.
CD and DVD Software Easy CD Creator Tips and Troubleshooting Playing CDs and DVDs Do not initiate Standby or Hibernation while playing any medium. For more information about this issue, see “Avoiding Standby and Hibernation” in this chapter. For general information about Standby and Hibernation, see Chapter 2, “Power.” Using CD Copier When you use CD Copier to copy the contents of an entire medium to your hard drive, select the Copy button immediately after selecting the Copy to HDD First check box.
CD and DVD Software Using Windows Media Player If you are using Windows Media Player files to create a medium, you may not be able to drag-and-drop the files using Windows Explorer. For more information about this issue, visit: ■ The Roxio Web site at http://www.roxio.com or ■ The Microsoft Web site at http://www.microsoft.com The language options at these Web sites vary and may be limited.
2 Power Selecting a Power Source The notebook can run on internal power from a charged battery pack or on external power. External power can be obtained from an electrical outlet (using the AC Adapter), from a vehicle cigarette lighter receptacle (using an optional Automobile Power Adapter/Charger) or from the in-seat power supply available on some commercial aircraft (using an optional Aircraft Power Adapter). Select a power source that supports the way you plan to use the notebook.
Power Understanding Standby and Hibernation Standby and Hibernation are energy-saving features that conserve power and reduce startup time. They can be initiated by you or by the system. Standby Standby reduces power to system components that are not being used. When Standby is initiated, your work is saved in random access memory (RAM) and the screen is cleared. When you exit Standby, your work returns to the screen where you left off.
Power Choosing Standby, Hibernation or Shutdown When You Leave Your Work If you plan to resume shortly: Initiate Standby. Standby clears the screen, uses less power than leaving the notebook on, and your work returns instantly to the screen when you exit Standby. A fully charged new battery pack can support Standby for 2 days. A battery pack that has been frequently charged and discharged will support Standby for less time. If you plan to resume within 2 weeks: Initiate Hibernation.
Power While Using Drive Media Ä CAUTION: To prevent possible video and audio degradation and loss of audio or video playback functionality, do not initiate Standby or Hibernation while using drive media. Do not initiate Standby or Hibernation while the notebook is accessing a drive medium. A drive medium is any storage device that can be inserted into a drive, for example, a diskette, disk, CD, or DVD.
Power Standby, Hibernation and Shutdown Procedures Identifying the Power Controls and Light The procedures for using Standby, Hibernation, and Shutdown use the power/Standby light 1, the power button 2, and the display switch 3.
Power Using the Default Power Procedures The following tables describe the default procedures for turning on or shutting down the notebook, initiating or exiting Standby or Hibernation, and for turning off the display. Some procedures can be changed. For instructions, see “Setting Power Procedure Preferences,” which follows the tables. Turning the Notebook On or Off Task Procedure Result Turn the notebook on. Briefly press the power button. ■ Power/standby light turns on. ■ Operating system loads.
Power Initiating or Exiting Standby Task Procedure Result Initiate Standby. Press the Fn+F3 hotkeys.* or ■ Power/standby light blinks. ■ In Windows 2000 Professional, select Start > Shut Down > Stand by, then select the OK button. ■ Screen clears. ■ In Windows XP Home or Windows XP Professional, select Start > Turn Off the Computer > Standby. (If the Standby option is not displayed, press the shift key.) ■ Power/standby light turns on. ■ Your work returns to the screen. Exit Standby.
Power Initiating or Exiting Hibernation Task Procedure Result Initiate Hibernation. If the notebook is on, briefly press the power button once. If the notebook is in Standby, briefly press the power button twice.* or ■ Power/standby light turns off. ■ Screen clears. ■ Power/standby light turns on. ■ Your work returns to the screen. Exit Hibernation. ■ In Windows 2000 Professional, select Start > Shut Down > Hibernate, then select the OK button.
Power Setting Power Procedure Preferences You can change the functions of the power button, the Fn+F3 hotkeys, and the display switch through the operating system. Accessing Power Procedure Settings To access power procedure settings: ■ In Windows 2000 Professional, select Start > Settings > Control Panel. Double-click Power Options, then select the Advanced tab.
Power Using Emergency Shutdown Procedures If the notebook is unresponsive and you are unable to use normal Windows shutdown procedures, try the following emergency procedures: ■ 2–10 Press ctrl+alt+delete. Then: ❏ In Windows 2000 Professional, select the Shut Down button, press the down arrow for the What Do You Want the Computer To Do field until Restart or Shut Down is displayed, then select the OK button.
Power Setting Power Management Preferences Accessing the Power Options Window Power management preferences are set in the Windows Power Options window. To access the Power Options window: ■ In Windows 2000 Professional, select Start > Settings > Control Panel, then double-click Power Options. ■ In Windows XP Home or Windows XP Professional, select Start > Control Panel > Performance and Maintenance > Power Options icon.
Power Setting or Changing a Power Scheme A Windows Power Scheme assigns power levels to system components. For example, you can set a Power Scheme that turns off the display after a time interval you specify. Setting a Power Scheme To set a Power Scheme: 1. Access the Power Options window. 2. Select the Power Schemes tab. 3. Select a Power Scheme from the Power Schemes list, then select the settings you want to use in the Settings list. 4. Press the OK button.
Power Using SpeedStep (Windows 2000 Professional Only) In Windows 2000 Professional, the Intel Pentium 4 Processor with SpeedStep technology enables you to set the processor speed for optimal performance or optimal power conservation. The SpeedStep technology can also enable an automatic change in CPU (central processing unit) speed when the power source changes between AC power and battery power or when notebook use changes between active and idle.
Power Setting SpeedStep Preferences SpeedStep settings can be accessed from either the SpeedStep window or the SpeedStep icon. In addition, SpeedStep can be enabled or disabled in Computer Setup. the SpeedStep window and icon are not accessible, they may be ✎ Ifdisabled in Computer Setup. To enable the window and icon (and other settings in the SpeedStep window), see “Using Computer Setup” later in this section.
Power Using the SpeedStep Icon The SpeedStep icon displays on the taskbar by default and changes to indicate which SpeedStep mode is active. The icon can also be used for the tasks described in the following table. Task Procedure Display current performance mode. Rest the pointer over the icon. Open the SpeedStep window. Select the icon. Change the current performance mode. Right-click the icon, then select a performance mode with the up or down arrow key.
Power 3. To save your preferences, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts. Finding More Battery Power Information For more information about using and storing battery packs and conserving battery pack power, see the Hardware Guide, “Battery Packs” chapter, on this CD.
3 Security Security Features Quick Reference The notebook provides the following security features that are not available in the operating system. For information about operating system security features, select Start > Help > Contents tab, then select Security.
Security Setting Preferences in Computer Setup Most security preferences are set in Computer Setup. Because Computer Setup is a non-Windows utility, keystrokes (not notebook pointing devices) are used to navigate or select within the utility. If you are unfamiliar with non-Windows utilities, Compaq recommends that you read “Using Computer Setup” in Chapter 7, “Setup and Diagnostic Utilities,” before using the utility to set a security preference.
Security Combining Compaq and Windows Passwords Compaq security features and operating system security features work independently from each other. For example, a device disabled in Computer Setup cannot be enabled in Windows. Similarly, you must use a Compaq password at a Compaq password prompt and a Windows password at a Windows password prompt. For example: ■ If a power-on password is set, the power-on password (not a Windows password) must be entered when the notebook starts up or exits Hibernation.
Security Using a Power-On Password A power-on password prevents unauthorized use of the notebook. Once set, it must be entered each time the notebook is turned on, restarted, or exits Hibernation. A power-on password: ■ Does not display as it is set, entered, changed, or deleted. ■ Must be set and entered with the same keys. For example, a power-on password set with keyboard number keys will not be recognized if you enter it with keypad number keys.
Security ❏ To change a power-on password, type the current password in the Old Password field, type the new password in the New Password and Verify New Password fields, then press F10. ❏ To delete a power-on password, type the current password in the Old Password field, then press F10. 3. To save your preferences, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen.
Security Entering Compaq Administrator Password Settings A Compaq Administrator password is set, changed, or deleted in Computer Setup. 1. To open Computer Setup, turn on or restart the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen. ❏ To change the language, press F2. ❏ For navigation instructions, press F1. 2. Use the arrow keys to select the Security menu > Setup Password, then press enter.
Security Entering a Compaq Administrator Password At the Computer Setup prompt, type your password using the same keys you used to set the password, then press enter. After 3 unsuccessful attempts to enter the Compaq administrator password, you must restart the notebook and try again. Using DriveLock Ä CAUTION: If you forget both the DriveLock user password and the DriveLock master password, the protected hard drive is permanently unusable.
Security ■ A user password and a master password: ❏ Can be the same as any other password. If you use the same password for both a power-on password and a DriveLock password, you are prompted for the DriveLock password, but not the power-on password, when the notebook starts up from the protected hard drive. ❏ Can be any combination of up to 32 letters, numbers, and slashes (/) and are not case sensitive.
Security 6. Read the warning. To continue, press F10. 7. Type your user password in the New Password and Verify New Password fields, then press F10. 8. Type your master password in the New Password and Verify New Password fields, then press F10. 9. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, then press F10. 10. To save your DriveLock settings, select File > Save Changes and Exit, then follow the instructions on the screen.
Security Changing a DriveLock Password Ä CAUTION: To prevent damage to the notebook and the hard drive and loss of work, shut down the notebook before inserting or removing a primary hard drive. (The primary hard drive is any hard drive used in the hard drive bay.) To access the DriveLock settings in Computer Setup, you must shut down the notebook, then turn it on again. If you open Computer Setup from a Windows restart, DriveLock settings are not accessible. 1.
Security Removing DriveLock Protection Ä CAUTION: To prevent damage to the notebook and the hard drive and loss of work, shut down the notebook before inserting or removing a primary hard drive. To access the DriveLock settings in Computer Setup, you must shut down the notebook, then turn it on again. If you open Computer Setup from a Windows restart, DriveLock settings are not accessible. 1. To verify that the notebook is off and not in Hibernation, briefly press the power button.
Security Disabling a Device From the Computer Setup Device Security menu, you can disable or partially disable most ports and drives. For more information about the option to disable the MultiPort Fn+F2 hotkeys, see the Hardware Guide, “Pointing Devices and Keyboard” chapter, on this CD. 1. To open Computer Setup, turn on or restart the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen. ❏ To change the language, press F2.
Security Protecting System Information Selecting an Information Management Procedure Follow the procedure in “Entering and Displaying System Information,” which is the next section, to perform the following tasks: ■ Display or enter the notebook serial number, asset tag, and ownership tag. ■ Display or enter a battery pack serial number. ■ Display or enter a port replicator serial number and asset tag. ■ Display the processor serial number.
Security Entering and Displaying System Information 1. To open Computer Setup, turn on or restart the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen. ❏ To change the language, press F2. ❏ For navigation instructions, press F1. 2. Access or set your preference(s) by following these directions: ❏ To view general system information, select File menu > System Information.
Security Connecting an Optional Cable Lock If you have purchased a cable lock, loop the cable around a secure object, then insert the cable lock 1 into the security cable slot 2 and lock it with the cable lock key 3.
4 Intelligent Manageability The Intelligent Manageability application is included only with notebooks that ship with the Windows 2000 Professional or Windows XP Professional operating system. The application is provided on the Compaq application recovery CD that ships with those operating systems.
Intelligent Manageability Installing Intelligent Manageability The Intelligent Manageability application is on the Compaq application recovery CD. This CD is included with notebooks that ship with the Windows 2000 Professional or Windows XP Professional operating systems. Instructions for installing an application from the Compaq application recovery CD are included with the CD. The instructions are provided in several, but not all, languages.
Intelligent Manageability ■ The system temperature alert prevents critical overheating. As the system temperature rises, this feature first adjusts fan and CPU (central processing unit) speed, then displays an alert, then shuts down the system if necessary. ■ The battery fault alert reports battery pack failure. ■ The monitor alert reports that an error message from an optional external monitor with Intelligent Manageability features has been received.
5 MultiBoot (Advanced Users Only) The Phoenix MultiBoot utility allows you to set the notebook to start up from most bootable devices. The bootable device may be a network interface card (NIC) or a bootable drive medium. The bootable drive medium may be a diskette drive diskette, an optical drive disc, or other optional third-party disk. Optical drive discs include all varieties of CD and DVD drives.
MultiBoot (Advanced Users Only) Enabling Media and Devices for MultiBoot By default, the notebook can start only from a bootable hard drive or bootable drive medium in the notebook.
MultiBoot (Advanced Users Only) 3. To save your preferences and exit Computer Setup, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen. Your preferences are set as you exit Computer Setup and are in effect when the notebook restarts.
MultiBoot (Advanced Users Only) 6. Optical drive in notebook that contains a disc that boots as drive C 7. Hard drive in notebook 8. Hard drive in a port replicator or connected by USB 9. NIC Planning Changes to the Startup Sequence Before changing the startup sequence, consider the following: 5–4 ■ When the notebook restarts after your MultiBoot changes and searches for a startup drive, it considers only the first drive of each type.
MultiBoot (Advanced Users Only) Specifying MultiBoot Preferences You can set either: ■ A continuing startup sequence that the notebook uses each time it starts up. or ■ A variable startup sequence, called MultiBoot Express, that sets the notebook to prompt you for a startup location each time it is started or restarted. You set the MultiBoot Express timeout as you set up the prompt.
MultiBoot (Advanced Users Only) Setting the MultiBoot Express Prompt To set the notebook to display the MultiBoot startup location menu each time it is started or restarted: 1. Restart the notebook, then press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen. ❏ To change the language, press F2. ❏ For navigation instructions, press F1. 2. Use the arrow keys to select Advanced > Boot Options, then press enter. 3.
6 Software Updates and Restorations Updating Software For optimal notebook performance and to make sure your notebook remains compatible with changing technologies, Compaq strongly recommends that you install the latest versions of Compaq software as they become available. To update Compaq software: 1. Prepare for any update by identifying your notebook type, series or family, and, in some cases model.
Software Updates and Restorations Preparing for a Software Update If your notebook connects to a network, Compaq recommends that you consult with your Network Administrator before installing any software updates, particularly system ROM or KBC ROM updates. Accessing Notebook Model Information To access the updates for your notebook, you may need to know the following information about your notebook: ■ The product category is Notebook.
Software Updates and Restorations 2. Access Compaq Diagnostics: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel > Compaq Diagnostics icon. ❏ In Windows XP Home or Windows XP Professional, select Start > Control Panel > Performance and Maintenance > Compaq Diagnostics icon. 3. When the system scan finishes, select the System icon (on the far left of the Compaq Diagnostics toolbar). 4. In the lower left corner of the System screen, set the Information Level to More.
Software Updates and Restorations Accessing Software Updates Software updates are available for some notebook families on the Compaq Support Software CD and for all notebooks at the Compaq Web site. For instructions for updating software from the Compaq Web site, see “Updating Software from the Internet” in this chapter. The Compaq Support Software CD provides the latest Compaq software and instructions for installing and using it.
Software Updates and Restorations Updating Software from the Internet Most software at the Compaq Web site is available in English only and packaged in a compressed file called a SoftPaq™. Some ROM updates may be packaged in a compressed file called a RomPaq™. Other ROM updates may be provided as a “CPQFlash” SoftPaq. Most download packages contain a file named Readme.txt. A Readme.txt file contains detailed descriptions, installation, and troubleshooting information about the download. The Readme.
Software Updates and Restorations To download and install a system ROM: 1. Access the page at the Compaq Web site that provides software for your notebook. ❏ For home and small office products, visit: http://www.compaq.com/athome/support/ ❏ For corporate products, visit: http://www.compaq.com/support/files 2. In the Notebooks list, select your notebook series. 3. On the next page that is displayed, select your notebook from the lists.
Software Updates and Restorations Downloading and Installing a KBC ROM Update To update KBC ROM from the Internet, you must download the update to a diskette, then install the update from the diskette. Ä CAUTION: To prevent an unsuccessful installation, download and install the KBC ROM only while the notebook is connected to reliable external power using the AC Adapter.
Software Updates and Restorations 6. On the next page that is displayed, select your notebook from the lists. Then follow the instructions on the screen to select the Category “RomPaqs and system software.” 7. At the download area: a. Write down the number or name of any update that is later than the KBC ROM currently installed on the notebook. b. Follow the instructions on the Web page to download the software package to the diskette.
Software Updates and Restorations Downloading and Installing a Non-ROM SoftPaq To update software other than system ROM or KBC ROM: 1. Access the page at the Compaq Web site that provides software for your notebook. ❏ For home and small office products, visit: http://www.compaq.com/athome/support/ ❏ For corporate access products, visit: http://www.compaq.com/support/files 2. In the Notebook column, select your notebook series. 3. On the next page that is displayed, select your notebook from the lists.
Software Updates and Restorations Restoring Software The Restore CDs included with the notebook contain all the software that shipped preinstalled or preloaded on the notebook and instructions for restoring it. You can use the Restore CDs to install or reinstall individual software items, such as applications, or to restore the notebook factory image. The notebook factory image is the notebook software as it was when the notebook was shipped.
Software Updates and Restorations Installing a Retail Version of an Operating System A Windows operating system provided on the notebook or on a Restore CD is enhanced by Compaq. The Compaq enhancements add power and security features and provide supplementary support for external devices such as drives and PC Cards. Ä CAUTION: Replacing an operating system enhanced by Compaq with a retail version of an operating system will result in the loss of all Compaq enhancements.
7 Setup and Diagnostic Utilities Selecting Computer Setup or Compaq Diagnostics The notebook features two Compaq system management utilities: ■ Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows. When you exit Computer Setup, the operating system restarts.
Setup and Diagnostic Utilities Using Computer Setup Computer Setup is a preinstalled ROM-based utility which can be used even when the operating system is not working or will not load. If the operating system is working, the notebook will restart the operating system after you exit Computer Setup. Because Computer Setup is not Windows-based, it does not support the pointing devices on your notebook. Instead, you point and select with the keys on your notebook keyboard.
Setup and Diagnostic Utilities 2. Select the File, Security, Tools, or Advanced menu. 3. To exit Computer Setup: ❏ To exit without saving any of the settings you may have entered, use the arrow keys to select File > Ignore Changes and Exit, then follow the instructions on the screen. ❏ To exit and save all the settings you have entered, use the arrow keys to select File > Save Changes and Exit, then follow the instructions on the screen.
Setup and Diagnostic Utilities Selecting from the File Menu Select To Do This System information ■ View identification information about the notebook, a port replicator, and the battery pack in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save to floppy Save system configuration settings to a diskette. Restore from floppy Restore system configuration settings from a diskette.
Setup and Diagnostic Utilities Selecting from the Security Menu . Select To Do This Administrator password Enter, change, or delete a Compaq administrator password. Power-on password Enter, change, or delete a power-on password. DriveLock passwords Enable/disable DriveLock; change a DriveLock User or Master password. Settings are ✎ DriveLock accessible only when you enter Computer Setup by turning on (not restarting) the notebook.
Setup and Diagnostic Utilities Selecting from the Tools Menu Select To Do This HDD Self Test Options Run a quick or comprehensive self test on any hard drive in the system. Selecting from the Advanced Menu Select To Do This Language (or press F2) Change the Computer Setup language. Boot Options Enable/disable: Device Options ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests.
Setup and Diagnostic Utilities Selecting from the Advanced Menu, continued Select To Do This Device Options (continued) ■ Software Guide Enable/disable USB legacy support for a USB keyboard, mouse, and hubs. When USB legacy support is enabled: ❖ A USB keyboard, mouse, and hubs work even when a Windows operating system is not loaded.
Setup and Diagnostic Utilities Using Compaq Diagnostics The Compaq Diagnostics utility includes 2 system scans: ■ Compaq Configuration Record compares the notebook configuration at the time Compaq Diagnostics was installed to interim or current configurations. ■ Compaq Diagnostics provides more complete information about your current configuration as well as options for testing components. Both Compaq Diagnostics scans are designed to report on Compaq components.
Setup and Diagnostic Utilities Installing Compaq Diagnostics To install the Compaq Diagnostics utility: ■ In Windows XP Professional, select Start > Setup Compaq Software icon. Select Compaq Diagnostics > Next button, then follow the instructions on the screen. ■ In Windows 2000 Professional and Windows XP Home: ❏ If the Setup Compaq Software icon is on the Desktop, select the icon > Compaq Diagnostics > Next button, then follow the instructions on the screen.
Setup and Diagnostic Utilities Using the Compaq Configuration Record Scan The Compaq Configuration Record scan compares the notebook configuration at the time the Compaq Diagnostics utility was installed to interim or current configurations. 1. To run the Compaq Configuration Record scan and open the Compaq Configuration Record window: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select Compaq Configuration Record.
Setup and Diagnostic Utilities Obtaining Configuration Information 1. To run the Compaq Diagnostics scan and open the Compaq Diagnostics window: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select Compaq Diagnostics. ❏ In Windows XP Home or Windows XP Professional, select Start > Control Panel > Performance and Maintenance > Compaq Diagnostics. 2. Select Categories, then select a category from the drop-down list. The information is displayed.
Setup and Diagnostic Utilities ❏ Custom Test performs maximum testing on a selected device. ◆ To run all tests for your selected device, select the Check All button. ◆ To run only the tests you select, select the Uncheck All button, then select the check box for each test you want to run. 5. Select a test mode: ❏ Interactive Mode provides maximum control over the testing process. You determine whether the test was passed or failed. You may be prompted to insert or remove devices.
Index A AC Adapter 2–1 administrator password, Compaq. See Compaq administrator password administrator password, Windows 3–3 Aircraft Adapter (optional) 2–1 applications. See software asset tag 3–13 audio CD.
Index hotkey commands 1–6 playing audio 1–4 playing video 1–5 Restore CDs 6–10 selecting 1–16 software, Easy CD Creator 1–13 software, Windows Media Player 1–4 troubleshooting 1–20 types 1–16 writing to a 1–15 CD Copier 1–20 Central Processing Unit.
Index setting power-on password preferences in 3–4 setting SpeedStep preferences in 2–15 Tools menu 7–6 USB legacy support 7–2 vs. Compaq Diagnostics 7–1 when to use 7–1 configuration information, displaying 7–11 conserving power.
Index creating 1–12 disabling drive for 3–12 displaying contents of 1–1 docking and undocking while playing 1–10 formats 1–16 playing 1–8 region settings 1–10 to 1–11 selecting 1–16 software, Easy CD Creator 1–13 software, WinDVD 1–8 starting 1–10 troubleshooting 1–20 types 1–16 writing to a 1–15 E Easy CD Creator accessing Help file 1–19 CD Copier, when to use 1–12 DirectCD, when to use 1–12 Easy CD Creator Basic CD 1–13 features 1–12 formats 1–16 installing 1–13 obtaining 1–12 preparing to use 1–15 prom
Index Intelligent Manageability fault management alerts 4–2 features 4–1 installing 4–2 setting up Agents 4–2 InterVideo WinDVD.
Index See also Compaq administrator password; DriveLock; power-on password PCFriendly 1–8 Phoenix MultiBoot.
Index S scans, system 7–8 security cable slot 3–15 security features cable lock (optional) 3–15 Compaq administrator password 3–5 device disabling 3–12 passwords, combining Compaq and Windows passwords 3–3 passwords, forgetting 3–2 power-on password 3–4 protecting identification information 3–13 Quick Reference to 3–1 serial number 3–13 CPU (Central Processing Unit) 3–13 notebook 3–13 series, identifying notebook 6–2 Setup Compaq Software icon, displaying 1–8 shut down 2–3 shutting down the notebook emerge
Index Standby avoiding while using drive media 1–1 avoiding while using infrared 2–4 choosing to initiate 2–3 described 2–2 exiting 2–7 initiating 2–7 setting preferences 2–9 when to use 2–2 system information 3–14 system lock-up 2–10 emergency shut down procedures 2–10 reinstalling software 6–10 system ROM (Read Only Memory) defined 6–1 determining current version of 6–2 downloading and installing 6–5 obtaining updates for 6–4 T telephone numbers for ordering Compaq Support Software CD 6–4 Worldwide Tele