ProLiant 5500 and 5500R Maintenance and Service Guide For use with Pentium II Xeon and Pentium III Xeon processor-based servers only Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation
Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
Contents About This Guide Symbols in Text.........................................................................................................vii Compaq Technician Notes .......................................................................................viii Where to Go for Additional Help .............................................................................viii Integrated Management Display .......................................................................viii Telephone Numbers .......
iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Removal and Replacement Procedures continued Peripheral Board.....................................................................................................2-30 Memory ..................................................................................................................2-32 Memory Board ................................................................................................2-34 Dual Inline Memory Modules (DIMMs)....
About This Guide Diagnostic Tools continued Rapid Error Recovery.............................................................................................3-51 Automatic Server Recovery-2 .........................................................................3-51 Server Health Logs..........................................................................................3-61 ASR-2 Integrated Management Log Messages ...............................................3-61 Storage Fault Recovery Tracking.....
About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing ProLiant 5500 and 5500R Servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
About This Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller: ■ In the United States, call 1-800-345-1518 ■ In Canada, call 1-800-263-5868 For Compaq technical support: ■ In the United States and Canada, call 1-800-386-2172 ■ For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.
Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View (Tower Model) This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 5500 and 5500R Servers. See Table 1-1 for the names of referenced spare parts.
1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6c 6a 6b 27b 27a 1 31 32 5 7b 4 2 3 Figure 1-1.
Illustrated Parts Catalog 1-3 System Components Exploded View (Tower Model) 11 24 9 1 22 18 21 20 14 19 23 26 8 15a 40 25 10 13 7a Figure 1-2.
1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Spare Part List Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers Ref.
Illustrated Parts Catalog 1-5 Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers continued Ref. Description Spare Part Number 19 Memory Module, 64-MB, 50ns or 60ns, EDO 281858-001 20 Memory Board 328703-001 21 Processor Power Module 328701-001 22 Processor Terminator Board 329271-001 23 System I/O Board with Tray 328699-001 MEDIA STORAGE DEVICES 24 1.44-MB Diskette Drive 160788-201 25 24X or greater IDE CD-ROM Drive 328369-001 MISCELLANEOUS 26 4.
1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers continued Ref. Description Spare Part Number 40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 348759-001 41 Smart Array 3200 Controller 340855-001* 42 Keyboard (Tower Model Only) 160648-XXX * 43 Drive Cage with Duplex SCSI Backplane Board 328696-001 * 44 4.3-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336380-001 * 45 9.
Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 5500 and 5500R Servers. After completing all necessary removal and replacement procedures, run the diagnostics program to verify that all components operate properly.
2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce risk of injury from a hot component, allow the surface to cool before touching. WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards.
Removal and Replacement Procedures Preparation Procedures The access panels can be removed while the server is turned on without causing system shutdown. Auxiliary power (+5V) will remain in the exposed areas. WARNING: Compaq ProLiant 5500 and 5500R Servers are capable of producing energy levels that are considered hazardous. WARNING: To completely remove all power from the system, you must disconnect the power cord from the server.
2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to the equipment: ■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature. ■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. ■ Install the power supply before connecting the power cord to the power supply. ■ Unplug the power cord before removing the power supply from the server.
Removal and Replacement Procedures Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. WARNING: To reduce the risk of personal injury or damage to the equipment: ■ Observe local Occupational Safety requirements and guidelines for heavy equipment handling. 43 kg 95 lb ■ Obtain adequate assistance to lift and stabilize the product during installation or removal.
2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Caster Mounting Plate (Tower) To remove the caster mounting plate: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Place the server on its side. 3. Remove the four T-15 screws securing the caster mounting plate to the server. 4. Pull the caster mounting plate assembly away from the server. Figure 2-1.
Removal and Replacement Procedures Front Bezel Door (Tower) To remove the front bezel door: 1. Swing the front bezel door open approximately 45 degrees. 2. Lift the front bezel door up, then pull it away from the chassis. Figure 2-2. Removing the front bezel door Reverse steps 1 and 2 to replace the front bezel door. NOTE: Your server may appear different than the servers shown.
2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fixed Front Bezel To remove the fixed front bezel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the front bezel door (tower model only). 3. Remove the seven T-15 screws securing the fixed front bezel to the chassis. 4. Pull the fixed front bezel away from the chassis. Figure 2-3. Removing the fixed front bezel Reverse steps 1 through 4 to replace the fixed front bezel.
Removal and Replacement Procedures Side Access Panel The side access panel can be removed while the server is turned on without causing system shutdown. Auxiliary power (+5V) will remain in the exposed areas. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Top Access Panel The top access panel must be removed to access the I/O board. The access panel can be removed while the server is turned on without causing system shutdown, but auxiliary power (+5V) will remain in the exposed areas. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Removal and Replacement Procedures U-Channel Access Panel To remove the U-channel access panel: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the drive cage assembly. See "Drive Cage Assembly" later in this chapter. 3. Slide the U-channel access panel forward, then pull it away from the chassis. Figure 2-6. Removing the U-channel access panel Reverse steps 1 through 3 to replace the U-channel access panel.
2-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Fans Compaq ProLiant 5500 and 5500R Servers ship with at least two 120mm fans (in positions and ). The figure below illustrates the location of the front fans. Positions and provide fan redundancy. IMPORTANT: Redundant fans must be added in pairs. Positions and must be added together; positions and must be added together. 4 3 2 1 Figure 2-7.
Removal and Replacement Procedures To remove a front fan: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Disconnect the fan controller cable . IMPORTANT: Fan cables and locations are numbered. Make sure each fan cable is connected to the corresponding fan. 4. Push up the latch on the side of the fan . 5. Lift the fan straight out of the chassis . 1 3 2 Figure 2-8.
2-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Media Storage Compaq ProLiant 5500 and 5500R Servers can house up to 14 media devices, including: ■ A preinstalled 3.5-inch 1.44-MB diskette drive ■ Two half-height drive bays (removable media area) ■ Preinstalled 24X or greater IDE CD-ROM drive ■ Hot-Plug SCSI Drive Cage: 10 Ultra2 drives !"Simplex !"Duplex Mode: seven 1-inch drives or six 1.6-inch drives Mode: eight 1-inch drives or six 1.
Removal and Replacement Procedures Table 2-1 Drive Position Descriptions Drive Position Description ➊ 3.5-inch x 1-inch device (1.44-MB standard diskette drive) ➋ 5.25-inch x 1.6-inch device (removable media area) ➌ 5.25-inch x 1.6-inch device (removable media area) ➍ Standard 24X or greater IDE CD-ROM Drive ➎ Drive Bay B: Five 1.0" Ultra2 hot-plug hard drives ➏ Drive Bay A: Five 1.0" Ultra2 hot-plug hard drives Drive Bay B: Three 1.
2-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Drive Cage Assembly To remove the drive cage assembly: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Open the front bezel door (tower model only). 1 2 3 1 Figure 2-10. Removing the drive cage assembly 4. Loosen the two thumbscrews securing the drive cage to the front of the chassis . 5.
Removal and Replacement Procedures Hot-Plug Hard Drives CAUTION: To reduce the risk of data loss, remove a hot-plug drive only when the drive LED is amber. Do not remove a hot-plug drive if the online LED is green. Ultra2 Hard Drives 1. Open the front bezel door. 2. Press the release tab and open the locking lever that holds the drive in place. 3. Pull the drive from the cage . 1 3 2 Figure 2-11. Removing a hot-plug hard drive Reverse steps 1 through 3 to replace a hot-plug hard drive.
2-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Wide Ultra Hard Drives 1. Open the front bezel door. 2. Press the release tabs and open the locking levers that hold the drive in place. 3. Pull the drive from the cage . 1 2 3 Figure 2-12. Removing a hot-plug hard drive Reverse steps 1 through 3 to replace a Wide Ultra hot-plug hard drive.
Removal and Replacement Procedures Removable Media To remove a drive from the removable media area: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the drive cage assembly. See “Drive Cage Assembly” earlier in this chapter. 3. Disconnect the power and signal cables from the removable media device. 4. Remove the four T-15 screws securing the removable media panel to the drive cage assembly . 5.
2-20 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 1.44-MB Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See “Side Access Panel” earlier in this chapter. 3. Remove the top access panel. See “Top Access Panel” earlier in this chapter. 4. Remove the front fan nearest to the diskette drive. See “Fans” earlier in this chapter. 5. Disconnect all diskette drive cables. 6.
Removal and Replacement Procedures SCSI and CD-ROM Cable Connection Diagram 1 2 3 6 5 4 Figure 2-15.
2-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Figure 2-16.
Removal and Replacement Procedures Integrated Management Display (IMD) To remove the IMD: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Open the front bezel door (tower model only). 3. Remove the fixed front bezel. See "Fixed Front Bezel" earlier in this chapter. 4. Remove the front fans. See "Fans" earlier in this chapter. 5. Remove the drive cage assembly. See "Drive Cage Assembly" earlier in this chapter. 6.
2-24 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 7. Press the four latches on the rear of the IMD . 8. Pull the IMD out the front of the server . 1 1 1 2 1 Figure 2-18. Removing the IMD Reverse steps 1 through 8 to replace the IMD. IMPORTANT: Make sure all power and signal cables to the drive cage assembly are reseated properly.
Removal and Replacement Procedures Power Switch with LED WARNING: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system. To remove the power switch from the Compaq ProLiant 5500 and 5500R: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the fixed front bezel.
2-26 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Processor, Processor Power Module, and Terminator Board Locations IMPORTANT: A processor power module must be installed in the slot next to each processor. Each processor slot must either be populated by a processor or terminator board for proper bus termination. 1 2 3 4 5 6 7 8 Figure 2-20.
Removal and Replacement Procedures Processor Removal Compaq ProLiant 5500 and 5500R Servers support up to four processors, each with its own heat sink. To remove a processor: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 2 2 1 3 Figure 2-21. Removing the processor 3. Loosen the captive screw . 4. Pull up the ejector levers . 5. Lift the processor out of the connector socket .
2-28 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Processor Power Module Each processor requires one processor power module. If a module become defective, it must be replaced. To replace a processor power module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Pull up the ejector levers . 4. Lift the processor power module out of the connector socket .
Removal and Replacement Procedures Processor Terminator Modules Processor Terminator boards must be installed in processor slots that are not in use; they are removed when installing additional processors. NOTE: Seat processor terminator boards securely in processor slots that are not in use. To remove a processor terminator board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.
2-30 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Peripheral Board The peripheral board is removed for replacement, to access the connectors and switches on the board, or to access the system I/O board. To remove the peripheral board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. CAUTION: Electrostatic discharge can damage electronic components.
Removal and Replacement Procedures 6. Pull the peripheral board out from its slot. Figure 2-25. Removing the peripheral board Reverse steps 1 through 6 to replace the peripheral board.
2-32 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Memory Compaq ProLiant 5500 and 5500R Servers: ■ Support buffered-EDO, 60-ns or faster, 32-, 64-, 128-, or 256-megabyte DIMMs. ■ Support up to 4 gigabytes of memory. ■ Support up to four memory banks, each bank consisting of four DIMMs. Install or remove one bank at a time. Each DIMM of a given bank must be of the same size, type, speed, and manufacturer. CAUTION: Use only Compaq EDO, ECC DIMMs.
Removal and Replacement Procedures The following table shows some of the possible memory upgrade configurations for Compaq ProLiant 5500 and 5500R Servers. Four identical DIMMs (a bank) must be installed or removed at a time. The size, speed, and manufacturer of each DIMM in a given bank must be identical.
2-34 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Memory Board To remove the memory board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Pull the locking levers outward on each end of the memory expansion board. 4. Pull the memory board from the system I/O board . NOTE: The illustration below shows the server placed on its side.
Removal and Replacement Procedures Dual Inline Memory Modules (DIMMs) Compaq ProLiant 5500 and 5500R Servers have a maximum of four memory banks on the memory expansion board. Each bank has four sockets. CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported DIMMs. To remove a DIMM: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel.
2-36 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 64-bit Dual Channel Wide Ultra2 SCSI Adapter Compaq ProLiant 5500 and 5500R Ultra2 Model Servers contain seven I/O expansion slots: ■ Six dedicated PCI slots: one occupied by a preinstalled Network Interface Controller and one occupied by a 64-bit Dual Channel Wide Ultra2 SCSI Adapter ■ One shared PCI/ISA slot To remove a 64-bit Dual Channel Wide Ultra2 SCSI Adapter: 1. Perform the preparation procedures.
Removal and Replacement Procedures Network Interface Controller (NIC) To remove a NIC: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Disconnect any cables from the controller. 4. Open the slot release lever by pressing on its ribbed area . 5. Gripping each end of the controller, gently remove it without disturbing other installed boards . 2 1 Figure 2-30.
2-38 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Hot-Plug Power Supply LED Indicators Compaq ProLiant 5500 and 5500R Servers ship with one 750-watt/220V (500-watt/110V) hot-plug power supply. Compaq ProLiant 5500 and 5500R Servers support a 750-watt redundant hot-plug power supply as an option. CAUTION: In a single power supply configuration, the power supply must be installed in bay A, with a power supply cover plate over bay B to ensure proper cooling.
Removal and Replacement Procedures WARNING: To reduce the risk of electric shock or damage to the equipment in a single power supply configuration: ■ Unplug the power cord before removing the power supply from the server. ■ Install the power supply before connecting the power cord to the power supply. NOTE: You do not need to place the system in Standby for a hot-plug power supply replacement in a redundant power supply configuration.
2-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Hot-Plug Power Supply Cover Plate To remove the power supply cover plate: 1. Remove the two T-15 screws securing the power supply cover plate to the chassis. 2. Pull the hot-plug power supply cover plate away from the chassis. Figure 2-33. Removing the hot-plug power supply cover plate Reverse steps 1 through 2 to replace a hot-plug power supply cover plate.
Removal and Replacement Procedures Power Backplane Board To remove the power backplane board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the hot-plug power supply(s). See "Hot-Plug Power Supply LED Indicators" earlier in this chapter. 3. Disconnect all cables from the power backplane board. 4. Loosen the two thumbscrews securing the power backplane board. 5.
2-42 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System I/O Board with Tray To remove the system I/O board with tray: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Remove the top access panel. See "Top Access Panel" earlier in this chapter. 4. Disconnect and remove all boards from the system I/O board.
Removal and Replacement Procedures External Replacement Battery To install the external replacement battery: CAUTION: Do not remove the lithium battery from the peripheral board or permanent damage may occur. If the battery fails, use the external replacement battery. 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the side access panel. See "Side Access Panel" earlier in this chapter. 3. Remove the jumper from location E3 on the peripheral board . 4.
Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products.
3-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What is it How do I run it Compaq Diagnostics Program Utility to assist testing and/or verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failure(s) down to replaceable part, whenever possible.
Diagnostic Tools Table 3-1 Diagnostic Tools continued Tool What is it Array Diagnostics Utility (ADU) A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems. How do I run it See the Array Diagnostics Utility (ADU) section later in this chapter. This tool is available for all Compaq servers covered by this guide.
3-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Default Configuration When the system is first powered on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Diagnostic Tools Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: ■ System Configuration Utility ■ Array Configuration Utility ■ Array Diagnostic Utility ■ ROMPaq Firmware Upgrade Utilities ■ Compaq Diagnostics CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system.
3-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide ■ Run the utilities from the Compaq SmartStart and Support Software CD. IMPORTANT: Only the System Configuration Utility and the Array Configuration Utility and the Array Diagnostic Utility can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from the system partition or from diskette. To run these utilities directly from the Compaq SmartStart and Support Software CD: a.
Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on.
3-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action A Critical Error occurred prior to this power-up None A catastrophic system error, which caused the server to crash, has been logged. Run Diagnostics. Replace failed assembly as indicated. Unsupported Processor Detected System Halted 1L, 1S Processor not supported by current system ROM.
Diagnostic Tools 3-9 Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 175Configuration/Slot Mismatch Device Found None EISA or PCI board added, configuration not updated. Run the System Configuration Utility and correct. 177-Configuration Not Complete None Incomplete System Configuration. Run the System Configuration Utility and correct.
3-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 216-Voltage Regulator Module for Processor X no longer redundant None Redundancy failed in PPM. To restore redundancy, replace the PPM. 216-Processor PPM has lost Redundancy, Module X None Indicated PPM (DC-DC Converter) has lost redundancy. Replace failed assembly as indicated.
Diagnostic Tools 3-11 Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code 601-Diskette Controller Error None Probable Source of Problem Diskette controller circuitry failure. Recommended Action 1. Make sure the diskette drive cables are attached. 2. Replace the diskette drive and/or cable. 3. Replace the system board. 605-Diskette Drive Type Error 2S Mismatch in drive type. Run the System Configuration Utility to set diskette type correctly.
3-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 1618-PCI slots powered down. Check PCI hot plug enabler connectors. None PCI hot plug enabler is missing or failed. Check and replace missing or failed assembly. 1620-Locked SCSI Bus Detected. Verify SCSI bus cabling. System halted. None SCSI bus failure. Run Diagnostics.
Diagnostic Tools 3-13 Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 1726-Slot x Drive Array – Array Accelerator Memory Size Change Detected None Configuration update. Indicates array accelerator configuration has been updated automatically due to replacement of Array Accelerator (or controller) with one having different memory size. Press F1 to resume. 1727-Slot x Drive Array – New Logical Drive(s) Attachment Detected.
3-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem 1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following): ■ Expansion will resume when Array Accelerator has been reattached. ■ Expansion will resume when Array Accelerator has been replaced. ■ Expansion will resume when Array Accelerator RAM allocation is successful.
Diagnostic Tools 3-15 Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 1773-Primary Fixed Disk Port Assignment Conflict None Fixed disk drive error. Run the System Configuration Utility and correct. 1774-Slot x Drive Array - Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives. None SMART-2 Controller error.
3-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 1781-Disk 1 Failure None Hard drive/format error. Run Diagnostics. Replace failed assembly as indicated. 1782-Disk Controller Failure None Hard disk drive circuitry error. Run Diagnostics. Replace failed assembly as indicated.
Diagnostic Tools 3-17 Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action 1785- continued Drive positions appear to have changed. 6. Run Array Diagnostic Utility if previous positions are unknown. Then turn system power OFF and move drives to their original positions. Configuration information indicates drive positions beyond the capability of this controller.
3-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code 1787-Drive Array Operating in Interim Recovery Mode. None Physical drive replacement needed: Drive X *1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration - all data will be lost.
Diagnostic Tools 3-19 Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code Probable Source of Problem Recommended Action None This indicates that while the system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in the Array Accelerator was flushed to the drive array. No action necessary; no data has been lost.
3-20 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-2 POST Error Messages continued Audible Beeps L=Long S=Short Error Code 1798-Drive Array Array Accelerator Write Error Occurred. Probable Source of Problem Recommended Action None Hard parity error while writing data to posted-writes memory. Enable Array Accelerator. None Volume failed due to loss of data in posted-writes memory.
Diagnostic Tools Diagnostics Software Test Error Codes Tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). The system generates only those codes that are applicable to the configuration and options. When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
3-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed Replace the processor board and retest. 103-xx DMA page registers test failed. Replace the processor board and retest. 104-xx Interrupt controller master test failed.
Diagnostic Tools 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-xx Memory machine ID test failed. 1. Replace the system ROM and retest. 202-xx Memory system ROM checksum failed. 2. Replace the processor board and retest. 3.
3-24 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 300 – 399, Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions. Table 3-5 Keyboard Test Error Codes Error Code Description Recommended Action 301-xx Keyboard short test, 8042 self-test failed. 1. 302-xx Keyboard long test failed. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard and retest.
Diagnostic Tools 500 – 599, Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed. 1. Replace the monitor and retest. 502-xx Video memory test failed. 2. Replace the Advanced VGA board and retest. 503-xx Video attribute test failed. 3. Replace the system board and retest.
3-26 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes Error Code Description Recommended Action 600-xx Diskette ID drive types test failed. 1. Replace the diskette and retest. 601-xx Diskette format failed. 2. 602-xx Diskette read test failed.
Diagnostic Tools 800 – 899, Monochrome Video Board Test Error Codes The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions. Table 3-9 Monochrome Video Board Test Error Codes Error Code Description Recommended Action 802-xx Video memory test failed. 1. Replace monitor and retest. 824-xx Monochrome video text mode test failed. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4.
3-28 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of Diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description Recommended Action 1201-xx Modem internal loopback test failed. 1. Refer to the modem documentation for correct setup procedures and retest. 1202-xx Modem time-out test failed. 2. Check the modem line and retest.
Diagnostic Tools 1700 – 1799, Hard Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU). Table 3-12 Hard Drive Test Error Codes Error Code Description Recommended Action 1700-xx Hard drive ID drive types test failed. 1.
3-30 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 1900 – 1999, Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly. Table 3-13 Tape Drive Test Error Codes Error Code Description Recommended Action 1900-xx Tape ID failed. 1. Replace the tape cartridge and retest. 1901-xx Tape servo write failed. 2. 1902-xx Tape format failed.
Diagnostic Tools Table 3-14 Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2410-xx Video 640 x 200 mode test failed. 1. 2411-xx Video screen memory page test failed. Run the System Configuration Utility. 2. 2412-xx Video gray scale test failed. Replace the monitor and retest. 2414-xx Video white screen test failed. 3. 2416-xx Video noise pattern test failed. Replace the Advanced VGA board or other video board and retest.
3-32 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6000 – 6099, Compaq Network Interface Controller Boards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Table 3-15 Compaq Network Interface Boards Test Error Codes Error Code Description 6000-xx Network card ID failed. 6001-xx Network card setup failed. 6002-xx Network card transmit failed. 6014-xx Network card configuration failed.
Diagnostic Tools 6500 – 6599, SCSI Hard drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU). Table 3-16 SCSI Hard Drive Test Error Codes Error Code Description Recommended Action 6500-xx SCSI Disk ID drive types test failed. 1.
3-34 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-18 SCSI Tape Drive Test Error Codes Error Code Description 6700-xx SCSI Tape ID drive types test failed. 6706-xx SCSI Disk SA/Media test failed. 6709-xx SCSI Disk Erase tape test failed.
Diagnostic Tools Table 3-19 Server Manager/R Board Test Error Codes continued Error Code Description 7000-26 Memory Random Data. 7000-27 Memory Disturb Address. 7000-28 Memory HBM. 7000-33 HBM IO. 7000-34 HBM BMIC. 7000-35 HBM Video. 7000-41 ser_int. 7000-42 ser_int. 7000-43 ser_ext. 7000-44 ser_ext. 7000-45 ser_ext_int. 7000-46 ser_ext_int. 7000-51 mdm_int. 7000-52 mdm_int. 7000-53 mdm_ext. 7000-54 mdm_ext. 7000-55 mdm_ext_int. 7000-56 mdm_ext_int.
3-36 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Array Diagnostic Utility (ADU) Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers, and are running SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install the array accelerator board on the array controller. If an array accelerator board is installed, check for proper seating on the array controller board. Accelerator error log List of the last 32 parity errors on transfers to or from memory on the array accelerator board.
3-38 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least on cache line is no longer in use At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line. Replacement of the cache should be considered.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Adapter/NVRAM ID mismatch EISA nonvolatile RAM has an ID for a different controller from the one physically present in the slot. Run the System Configuration Utility. Array accelerator battery pack X not fully charged Battery is not fully charged. If 75% of batteries present are fully charged, array accelerator is fully operational.
3-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Controller is not configured Controller is not configured. If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been moved to a different drive bay. Look for messages indicating which drives have been moved.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X is a replacement drive marked OK This drive has been replaced and marked OK by the firmware. This may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when ADU is run, the drive starts working again). Replace the drive. Drive (bay) X is failed The indicated physical drive has failed. Replace the drive.
3-42 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Error occurred reading RIS copy from SCSI Port x Drive ID x An error occurred while ADU was trying to read the RIS from this drive. If there were multiple errors, this drive may need to be replaced. FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X status = FAILED This status could be issued for several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status will occur. If mirroring is enabled, and any two mirrored drives fail, this status will occur. If Data Guarding is enabled, and two or more drives fail in this unit, this status will occur.
3-44 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable detected logical drives may be marked FAILED until corrected Controller unable to communicate with one or more physical drives, probably because of a cabling problem. Logical drives may be in a FAILED state until the condition is corrected, preventing access to data on the controller. Check all controller and drive cable connections.
Diagnostic Tools Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action SCSI Port x Drive ID x has a loose cable. SMART is unable to communicate with drive Drive has loose cable. Power down the system. Check drive cable for tight connection. SCSI Port x Drive ID x was replaced on a good volume: (failure message) ADU found drive was replaced even though volume was fine. No action needs to be taken.
3-46 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-21 ADU Diagnostic Messages continued Message Description Recommended Action Warning bit detected A monitor and performance threshold violation may have occurred. Status of a logical drive may not be OK. Check the other error messages on the diagnostics screen for an indication of the problem. Write memory error Data could not be written to cache memory.
Diagnostic Tools Integrated Management Log On servers supporting the Integrated Management Display, the Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Logs. IML records system events and stores them in an easily viewable form. Each event is marked with a time-stamp with one-minute granularity. Events listed in the Integrated Management Log are categorized as one of four event severity levels: ■ Status - indicates that the message is informational only.
3-48 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button # Integrated Management Log. 3. If a failed component has been replaced, select the event from the list, then select Mark Repaired.
Diagnostic Tools Event List The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view it: on the Integrated Management Display, from within Compaq Insight Manager, or the Compaq Survey Utility.
3-50 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-22 Event Messages continued Event Type Event Message Action Processor Correctable Error Threshold exceeded Processor Correctable error Threshold passed (Slot X, Socket X) Uncorrectable Error Unrecoverable Host Bus Data Parity Error Host Bus Error Unrecoverable Host Bus Address Parity Error EISA Bus EISA Expansion Bus Master Timeout (Slot X) EISA Expansion Bus Slave Timeout Power down server and replace EISA board EISA Exp
Diagnostic Tools Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime. You enable these features through the System Configuration Utility.
3-52 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide The available recovery features are: ■ Software Error Recovery – automatically restarts the server after a software-induced server failure ■ Environmental Recovery – allows the server to restart when temperature, fan, or AC power conditions return to normal Unattended Recovery For unattended recovery, ASR-2 performs the following actions: ■ Logs the error information to the IML ■ Resets the server ■ Pages you (if a modem is present
Diagnostic Tools Hardware Requirements To use this level of ASR-2 over a modem, you need the following: ■ A non-PCI Compaq or optional Hayes modem ■ System Configuration Utility and Diagnostics Utility installed on the system partition of the hard drive ■ ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature: ■ To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.
3-54 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide You can configure the server to start Compaq Utilities in four different ways: ■ Without remote console support; for example, to run Compaq Utilities from the server console only ■ With remote console support using modems for dial-in access ■ With remote console support using a modem to dial a predetermined telephone number ■ With remote console support through a network connection (IP or IPX) Table 3-23 ASR-2 Features Features Defi
Diagnostic Tools Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities.
3-56 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide The following ASR-2 flow chart shows you the sequence of events after a hardware or software error occurs: Hardware/Software error occurs | Error records in the Critical Error Log, or the Integrated Management Log, depending on the server configuration.
Diagnostic Tools Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operatingsystem-specific Health Driver logs the error information in the Critical Error Log or the IML and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive. If Dial-In status is enabled, the modem is placed in auto-answer mode.
3-58 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Pager test Select to test pager setup Use this to test the current pager settings. Press Enter to dial the pager number, and the pager message (if present) displays. You must configure the computer before testing the pager and the Pager Status must be set to Enabled.
Diagnostic Tools Table 3-24 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network host name CPQHOU Enter the network name of the server. Use underscores instead of spaces within the name, for example, Compaq_Server. If you are using IPX network access to the Compaq Utilities, this server name is used to advertise NVT host services.
3-60 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide The System Configuration Utility setting should resemble the following when you enable ASR to restart into the operating system: Table 3-25 OS Restart SCU Setting for ASR-2 Option Setting Serial Interface COM1 Dial-in status Disabled Dial-out status Disabled Dial-out string 555-1234 Network status Disabled Network Protocol IPX Network Controller Compaq Network Host Name CPQHOU Network Card Slot Slot # Network Frame Type
Diagnostic Tools Server Health Logs In some servers, Server Health Logs are replaced by the IML, if it is supported. See “Integrated Management Display” in this chapter for more information. Server Health Logs contain information to help identify and correct any server failures and correlate hardware changes with server failure. Server Health Logs are stored in nonvolatile RAM and consist of the Critical Error Log and the Revision History Table.
3-62 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Table 3-26 ASR-2 IML or Critical Error Log Messages continued Message Description Caution: Temperature Exceeded The operating system has detected that the temperature of the system has exceeded the caution level. Accompanying data in the log notes if an autoshutdown sequence has been invoked by the operating system. Diagnostic Error An error was detected by the Diagnostics Utility.
Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the server configuration. One ART feature is the Revision History Table, which contains the hardware version number of the system board and any other system boards providing ART-compatible revision information.
3-64 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and selftest errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access via modem or network: Table 3-28 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
3-66 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide ROMPaq Disaster Recovery The option following should be utilized by any server that does not have a valid ROM image. 1. Build a fresh ROMPaq diskette, using the latest version for the server involved. NOTE: If the ROM is corrupted by a ROMPaq interruption, the initial ROMPaq attempt may have affected the contents of the original diskette. 2. Power down the server. 3.
Diagnostic Tools 9. At the successful completion of this process, the IMD displays: “ROMPaq flash successful - Cycle Power.” -Or- If the flash is not successful, the IMD displays: “ROMPaq flash failed.” 10. After successful completion of this process, c. Power down the server d. Reset configuration switches 1, 4, 5 and 6. (Refer to Configuration Switches Table within this section.) e. Power up the server as usual. After a failed ROMPaq, power down the server and repeat the above process.
3-68 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide ■ Remote Management - Manages in-band or out-of-band devices, online or offline, from any location. ■ Integration with Enterprise Management Platforms - Provides integration with leading management platforms including HP OpenView, IBM NetView, SunNet Manager, and Microsoft Systems Management Server.
Diagnostic Tools Compaq Insight Manager Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the Compaq hardware. In the unlikely event of hardware failures, Compaq Insight Manager also provides a full complement of remote maintenance and control facilities. For additional information, refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied the server.
Chapter 4 Connectors, Switches, LEDs, and Jumpers This chapter provides connector, switch, LED, and jumper information for Compaq ProLiant 5500 and 5500R Servers.
4-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Ultra2 Backplane Board Connectors 1 2 3 4 Figure 4-1.
Connectors, Switches, LEDs, and Jumpers Rear Connectors The Compaq ProLiant 5500 and 5500R Server rear connectors are shown below. See Table 4-2 for connector names. 1 2 3 6 5 4 11 10 7 8 9 Figure 4-2.
4-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System I/O Board Components The Compaq ProLiant 5500 and 5500R System I/O board components are shown below. See Table 4-3 for component names. 18 17 11 12 15 16 13 14 9 10 8 19 7 20 6 Slot 7 Slot 6 Slot 5 Slot 4 Slot 3 Slot 2 Slot 1 5 4 3 2 21 22 23 1 Figure 4-3.
Connectors, Switches, LEDs, and Jumpers 4-5 Table 4-3 System I/O Board Components continued Reference Component Memory board connector Power supply signal connector IDE connector System board power connectors Core frequency switch System Board Core Frequency Switch The following table defines the switch settings for the processor core frequency. See Figure 4-4 and Table 4-4 for correct switch positions. 4 3 2 1 Figure 4-4.
4-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Peripheral Board Components The Peripheral Board components are shown below. See Table 4-5 for component names. 5 1 2 3 6 4 16 8 7 10 9 11 12 15 14 13 Figure 4-5. Peripheral board components The following table shows the Peripheral Board components.
Connectors, Switches, LEDs, and Jumpers 4-7 Peripheral Board Configuration Switches The Compaq ProLiant 5500 and 5500R Peripheral Board configuration switches are shown below. See Table 4-6 for switch positions. 1 2 3 4 5 6 Figure 4-6.
4-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System Board Interlock LED Indicators I/O CPU1 CPU2 CPU3 CPU4 MEMORY The Compaq ProLiant 5500 and 5500R server interlock system prevents power distribution throughout the system if the memory board, processors, or Peripheral Board (including the power switch cable) are not fully installed or properly seated.
Chapter 5 Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 5500 and 5500R Servers and optional hardware. Specifications are provided for the following: ■ System Unit ■ Hot-Plug Power Supply ■ Dual Inline Memory Modules ■ 1.
5-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications U.S. Metric Height 19 in 48.3 cm Depth 24.5 in 30.5 cm Width 12 in 62.2 cm Weight with one power supply and no hard drive 90 lb 40.
Physical and Operating Specifications Dual Inline Memory Modules (DIMMs) Table 5-2 DIMM Specifications Size 32-, 64-, 128-, or 256-MB Speed 60 ns or faster; ships with 50 ns Upgrade Requirement Bank of 4 identical DIMMs installed or removed at a time NOTE: Use only 32-, 64-, 128- or 256-MB; EDO- buffered; gold-connector; ECC; 4-K or 8-K refresh DIMMs. 1.44-MB Diskette Drive Table 5-3 1.44-MB Diskette Drive Specifications Size 3.
5-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 24X or Greater IDE CD-ROM Drive Table 5-4 24X or Greater IDE CD-ROM Drive Specifications Applicable Disk CD-ROM (Mode 1 and 2); CD-DA; CD-XA (Mode 2, Form 1 and 2); Photo CD (Single and Multiple Session); Mixed Mode (audio and data combined) Capacity 550 MB (Mode 1, 12 cm); 640 MB (Mode 2, 12 cm) Block Size 2048 bytes (Mode 1); 2340, 2336, 1024 bytes (Mode 2), 2352 bytes (CD-DA), 2328 bytes (CD-XA) U.S. Metric Height 1.88 in 4.
Physical and Operating Specifications 24X or Greater IDE CD-ROM Drive Specifications Continued U.S. Interface IDE (ATAPI) Cache/Buffer 128 KB Metric Audio Output Level Line Out 0.7 VRMS at 47 kΩ Headphone 0.6 VRMS at 32 Ohms (max) Cache buffer 128 KB Startup Time < 7 seconds Stop Time < 4 seconds Laser Parameters Type Semiconductor Laser GaAIAs Wave Length 780 nm +/- 25 nm Divergence Angle 53.5 degrees +/- 1.5 degrees Output Power 0.
5-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Integrated Dual-Channel Wide Ultra SCSI Controller Table 5-5 Integrated Dual-Channel Wide-Ultra SCSI Controller Specifications Drives Supported Up to seven SCSI-2 and/or Wide-Ultra devices per channel Data Transfer Method 32-Bit PCI bus master SCSI Channel Transfer Rate 40 MB/s per channel Maximum Transfer Rate per PCI Bus 133 MB/s SCSI Termination Active Termination SCSI Connectors 1 external, (68-pin) 2 internal, (68-pin) 64-bi
Physical and Operating Specifications Smart Array 3200 Controller Table 5-7 Smart Array 3200 Controller Specifications Drives Supported Up to 15 drives per channel, 30 drives maximum Data Transfer Method 32-Bit PCI bus master SCSI Channel Transfer Rate 40 MB/s per channel Maximum Transfer Rate per PCI Bus 133 MB/s Total Transfer Rate 160 MB/s (80 MB/s per channel) Software Upgradeable Firmware Yes Cache 64-MB Array Accelerator Reliability Features Distributed Data Guarding Yes Data Guarding
5-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Compaq 10/100 TX PCI Intel UTP Controller (NIC) Table 5-8 NIC Specifications Network Interface 10Base-T/100Base-TX Compatibility IEEE 802.3/802.
Physical and Operating Specifications 5-9 Non-Hot-Plug Ultra2 Hard Drives Table 5-10 Non-Hot-Plug Ultra2 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB Rotational Speed (rpm) 7200 rpm 10,000 rpm 7200 rpm 10,000 rpm 7200 rpm Logical Capacity (MB) 4290.6 MB 4290.6 MB 9100.0 MB 9100.0 MB 18209.8 MB Height One-Third One-Third One-Third One-Third Half Inches 1.0 1.0 1.0 1.0 1.6 Centimeters 2.5 2.5 2.5 2.5 2.5 Inches 3.5 3.5 3.5 3.5 3.5 Centimeters 8.
5-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Non-Hot-Plug Wide-Ultra Hard Drives Table 5-11 Non-Hot-Plug Wide-Ultra Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB Rotational Speed (Rpm) 7,200 rpm 10,000 rpm 7,200 rpm Logical Capacity (MB) 4293.6 MB 4293.6 MB 9100 MB Height One-Third One-Third One-Third Inches 1.0 1.0 1.0 Centimeters 2.54 2.54 2.54 Inches 3.5 3.5 3.5 Centimeters 8.9 8.9 8.
Physical and Operating Specifications 5-11 Hot Plug Ultra2 Hard Drives Table 5-12 Hot-Plug Ultra2 Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB Rotational Speed 7200 rpm 10,000 rpm 7200 rpm 10,000 rpm 7,200 rpm Logical Capacity 4290.6 MB 4290.6 MB 9100.0 MB 9100.0 MB 9100.0 MB Inches 1.0 1.0 1.0 1.0 1.6 Centimeters 2.5 2.5 2.5 2.5 4.6 Inches 3.5 3.5 3.5 3.5 3.5 Centimeters 8.9 8.9 8.9 8.9 8.
5-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Hot-Plug Wide-Ultra Hard Drives Table 5-13 Hot-Plug Wide-Ultra Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB 18.2 GB Rotational Speed (rpm) 7,200 10,000 7,200 10,000 7,200 10,000 Logical Capacity (MB) 4293.6 4293.6 9100 9100 18209.8 18209.8 Height One-Third One-Third One-Third One-Third Half Half Inches 1.0 1.0 1.0 1.0 1.6 1.6 Centimeters 2.5 2.5 2.5 2.5 2.5 4.6 Inches 3.5 3.5 3.
Index A access panels part numbers 1-4 side removing 2-9 removing, illustrated 2-9 replacing 2-9 top removing 2-10 removing, illustrated 2-10 replacing 2-10 U-channel removing 2-11 removing, illustrated 2-11 replacing 2-11 ADU accessing 3-5 description 3-3, 3-36 executing 3-6 starting 3-36 Array Configuration Utility accessing 3-5 executing 3-6 array controller, part number 1-6 Array Diagnostic Utility See ADU ART, assembly version 3-63 ASR-2 allowing network access 3-57 attended recovery 3-52 booting into
2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide B C battery connector, illustrated 4-6 internal jumper location 4-6 internal location 4-6 part number 1-5 replacement installing 2-43 installing, illustrated 2-43 beeps, during POST 3-8 bezels fixed front part number 1-4 removing 2-8 removing, illustrated 2-8 replacing 2-8 front door part number 1-4 removing, illustrated 2-7 replacing 2-7 hot-plug hard drive, part number 1-5 rack-mount, part number 1-4 removable media, part number 1-5 Board
Index chassis, part number 1-4 Client Management, defined 3-67 communication parameters, setting 3-57 Compaq 10/100 TX PCI Intel UTP Controller, part number 1-4 Compaq 10/100 TX PCI UTP Controller, part number 1-4 Compaq Download Facility x Compaq Insight Manager defined 3-47, 3-69 description 3-2 remote maintenance 3-69 viewing the event list 3-48 Compaq Integrated Remote Console features 3-55 Compaq Network Interface Controller See NIC Compaq Survey Utility description 3-2 installing 3-2 Compaq System Ref
4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide test error codes CD-ROM drive 3-33 diskette drive 3-26 hard drive 3-29, 3-33 keyboard 3-24 modem 3-28 monochrome video board 3-27 NIC 3-32 pointing device interface 3-35 processor 3-22 SCSI hard drive 3-33 SCSI tape drive 3-34 SCSI/IDE CD-ROM drive 3-33 serial port 3-27 Server Manager/R board 3-34 tape drive 3-30, 3-34 VGA board 3-30 video display unit 3-25 Test Error Codes Tables 3-21 when to run 3-7 Diagnostics CD, booting from 3-4 dial-in st
Index 1109-XX 3-27 110-XX 3-22 111-XX 3-22 112-XX 3-22 113-XX 3-22 114-XX 3-22 1151 3-11 1152 3-11 116-XX 3-22 1201-XX 3-28 1202-XX 3-28 1203-XX 3-28 1204-XX 3-28 1206-XX 3-28 1210-XX 3-28 122-XX 3-22 123-XX 3-22 1610 3-11 1611 3-11 1612 3-11 1613 3-11 1615 3-11 1617 3-11 1618 3-12 162 3-8 1620 3-12 1621 3-12 163 3-8 164 3-8 1700-XX 3-29 1701-XX 3-29 1702-XX 3-29 1703 3-12 1703-XX 3-29 1704-XX 3-29 1705-XX 3-29 1708-XX 3-29 1709-XX 3-29 1710-XX 3-29 1715-XX 3-29 1716-XX 3-29 1717-XX 3-29 1719-XX 3-29 172 3-
6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide 203-XX 3-23 204-XX 3-23 205-XX 3-23 206-XX 3-23 207 3-9 207-XX 3-23 208 3-9 208-XX 3-23 209 3-9 210-XX 3-23 211 3-9 212 3-9 214-DC 3-9 215 3-9 215-XX 3-23 216 3-10 219 3-10 221 3-10 2402-XX 3-30 2403-XX 3-30 2404-XX 3-30 2405-XX 3-30 2406-XX 3-30 2407-XX 3-30 2408-XX 3-30 2409-XX 3-30 2410-XX 3-31 2411-XX 3-31 2412-XX 3-31 2414-XX 3-31 2416-XX 3-31 2417-XX 3-31 2418-XX 3-31 2419-XX 3-31 2420-XX 3-31 2421-XX 3-31 2422-XX 3-31 2423-XX 3-31 2424-X
Index 694-XX 3-26 697-XX 3-26 698-XX 3-26 699-XX 3-26 7000-11 3-34, 3-35 7000-12 3-34, 3-35 7000-13 3-34, 3-35 7000-14 3-34, 3-35 7000-15 3-34, 3-35 7000-21 3-34, 3-35 7000-22 3-34, 3-35 7000-23 3-34, 3-35 7000-24 3-34, 3-35 802-XX 3-27 824-XX 3-27 8601-xx 3-35 A Critical Error occurred prior to this power-up 3-8 Abnormal Program Termination 3-61, 3-62 AC voltage problem 3-50 Accelerator battery below reference voltage 3-39 battery not fully charged 3-39 board in use 3-39 board not attached 3-39 board not d
8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide drive (bay) drive X failed 3-41 drive X inadvertently replaced 3-41 firmware needs upgrading 3-40 insufficient capacity 3-40 invalid M&P stamp 3-40 loose cable 3-40 needs replacing 3-41 replacement drive 3-40 replacement drive marked OK 3-41 undergoing drive recovery 3-41 upload code not readable 3-41 drive monitoring features unobtainable 3-41 not enabled 3-41 drive time-out 3-41 drive X indicates position Y 3-41 duplicate write memory error 3
Index Processor Exception 3-62 Processor Prefailure 3-62 Required System Fan Failure 3-62 resolving 3-21 RESUME - F1 KEY 3-20 RIS copies between drives do not match 3-44 Run System Configuration Utility - F10 KEY 3-20 SCSI port x drive ID x has exceeded threshold(s) 3-44 SCSI Port x drive ID x failed 3-44 drive ID x firmware needs upgrading 3-44 drive ID x has loose cable 3-45 drive ID x is not stamped for monitoring 3-44 drive ID x replaced on a good volume 3-45 drive ID x RIS copy mismatch 3-44 drive ID Y
10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide F fan connector, identified 4-2 fans adding redundant 2-12 adding redundant, illustrated 2-12 cable connector, illustrated 4-6 front, removing 2-13 front, replacing 2-13 part number 1-4 removing 2-12, 2-13 removing, illustrated 2-13 replacing 2-13 faulty device, determining 4-8 fixed front bezel part number 1-4 removing 2-8 removing, illustrated 2-8 replacing 2-8 flow chart, ASR-2 3-56 front bezel door exploded view 1-4 removing, illustrated
Index illustrations access panels side, removing 2-9 top, removing 2-10 U-channel, removing 2-11 bezel door, removing 2-7 cable folding and routing 2-21, 2-22 caster mounting plate, removing 2-6 CD-ROM drive, removing 2-19 DIMM locations 2-32 DIMMs, removing 2-35 diskette drive, removing 2-20 drive bay positions 2-15 drive cage, removing 2-16 external replacement battery, installation 2-43 fan connectors 4-2 fans, adding redundant 2-12 fans, removing 2-13 fixed front bezel, removing 2-8 front bezel door, re
12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Inspect utility accessing 3-2 booting remotely 3-59 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Integrated Management Display See IMD Integrated Management Log See IML Integrated Remote Console features 3-55 integrated server management, features 3-51 interlock system determining system fault 4-8 identifying board interlocks 4-8 LED error indicators, illustrated 4-8 IP access 3-57 IP/IPX, using network features 3-53 IRQ confl
Index network access, configuring ASR-2 for 3-57 card slot, selecting 3-59 frame type, selecting 3-59 host name, setting 3-59 interface fault recovery, defined 3-64 Network Interface Controller See NIC network IP address, setting 3-59 net mask, setting 3-59 router address, setting 3-59 network protocol, setting 3-58 NIC connector, identified 4-3 removing 2-36, 2-37 removing, illustrated 2-36, 2-37 replacing 2-36 test error codes 3-32 non-hot-plug device, removal/replacement procedure 2-3 non-hot-plug hard d
14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide power switch and cable 1-4 processor power module 1-5 Processor Terminator Board 1-5 processor w/heat sink 1-4 rack conversion kit 1-5 removable media blank bezel 1-5 return kit 1-5 SCSI adapter 1-6 signal cable kit 1-5 slot cover kit 1-5 Smart Array 3200 controller 1-6 System I/O Board w/tray 1-5 Ultra2 SCSI Simplex SCSI Backplane Board w/drive cage 1-4 Wide Ultra SCSI Backplane Board 1-4 Wide Ultra2 SCSI Adapter 1-4 parts handling 2-1 transp
Index removing, illustrated 2-25 replacing 2-25 Power-On Self-Test See POST precautions, electrostatic discharge 2-1 preparation procedures 2-3 processor connector, illustrated 4-4 location, illustrated 2-26 locations of 2-26 part number 1-4 power module connector, illustrated 4-4 removal 2-27 removal, illustrated 2-27 replacing 2-27 test error codes 3-22 processor power module location, illustrated 2-26 locations of 2-26 part number 1-5 removing 2-28 removing, illustrated 2-28 replacing 2-28 processor term
16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Server Manager/R board, test error codes 3-34 service procedures, tools required for 2-1 shipping materials 1-5 side access panel removing 2-9 removing, illustrated 2-9 replacing 2-9 signal cable kit, part number 1-5 Simplex Backplane Board connectors, description 4-2 connectors, illustrated 4-2 Simplex to Duplex drive cage conversion 2-16 slot cover kit, part number 1-5 slots I/O expansion 2-36 ISA, illustrated 4-4 PCI, illustrated 4-4 Smart
Index System I/O board components, illustrated 4-4 part number 1-5 removing 2-42 removing, illustrated 2-42 replacing 2-42 system partition, accessing utilities from 3-5 System ROM corrupt 3-66 tools required for servicing 2-1 type recommended 2-1 top access panel part number 1-4 removing 2-10 removing, illustrated 2-10 replacing 2-10 U T tape drive, test error codes 3-30, 3-34 technical support Compaq telephone numbers xi Compaq website xi technician notes x telephone numbers Compaq Authorized Resellers
18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Diagnostics accessing 3-5 accessing from system partition 3-5 menu choices 3-21 selecting from System Configuration Utility 3-21 Firmware Upgrade, accessing 3-5 Health Driver 3-55 IML Management Utility, defined 3-48 Inspect accessing 3-2 description 3-2, 3-4 printing Inspect listing 3-4 running 3-4 Inspect Computer, accessing 3-21 Integrated Management Log description 3-3 Remote Utilities, accessing 3-21 required for servicing 2-1 ROMPaq Firm
