3000 Series UPS Operation and Reference Guide Second Edition (October 1999) Part Number 341251-002 Compaq Computer Corporation
Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
Contents About This Guide Text Conventions.......................................................................................................vii Symbols in Text....................................................................................................... viii Symbols on Equipment............................................................................................ viii Precautions.............................................................................................................
iv Compaq 3000 Series UPS Operation and Reference Guide Chapter 2 Installation Installation Requirements ........................................................................................ 2-2 Item(s) not supplied with the UPS kit ............................................................... 2-2 Item(s) supplied with the UPS kit ..................................................................... 2-2 Before Starting the UPS............................................................................
About This Guide v Chapter 5 Battery Maintenance Precautions............................................................................................................... 5-2 Charging Batteries ................................................................................................... 5-3 When to Replace Batteries....................................................................................... 5-3 Pre-Failure Battery Warranty...................................................................
vi Compaq 3000 Series UPS Operation and Reference Guide Appendix C Specifications Physical Specifications ............................................................................................C-2 Input Specifications..................................................................................................C-3 Output Specifications...............................................................................................C-4 Output Specifications..............................................
About This Guide This guide is designed to be used as step-by-step instructions for installation and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously. USER INPUT User input appears in a different typeface and in uppercase. FILENAMES File names appear in uppercase italics.
viii Compaq 3000 Series UPS Operation and Reference Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
About This Guide ix Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
x Compaq 3000 Series UPS Operation and Reference Guide IMPORTANT: Please refer to the Important Safety Information (included with the UPS kit) before installing this product. Rack Stability WARNING: To reduce the risk of personal injury or damage to the equipment, take the following precautions: ■ The 3000 Series UPS models MUST be installed at the bottom of the rack. If placed in the rack with existing equipment, the rack must be re-configured to allow installation of the UPS at the bottom of the rack.
About This Guide xi Compaq Technical Support You are entitled to free hardware technical telephone support for your product for as long as you own the product. A technical support specialist will help you diagnose the problem or guide you to the next step in the warranty process. In North America, call the Compaq Technical Phone Support Center at 1 1-800-OK-COMPAQ . This service is available 24 hours a day, 7 days a week. Outside North America, call the nearest Compaq Technical Support Phone Center.
Chapter 1 Overview This chapter contains information on the following topics: ■ Compaq 3000 Series Uninterruptible Power System (UPS) models ■ 3000 Series UPS front panels ■ 3000 Series UPS rear panels ■ 3000 Series UPS features ■ Warranties
1-2 Compaq 3000 Series UPS Operation and Reference Guide Compaq 3000 Series UPS Models The Compaq 3000 Series includes the following UPS models: Table 1-1 3000 Series UPS Models UPS Model Part Number Comments R3000 242705-001 Domestic; low voltage; Rack-mountable R3000j 242705-291 Japanese; low voltage; Rack-mountable R3000h 242705-002 International; high voltage; Rack-mountable R3000h-Int 242705-B33 International; high voltage; Rack-mountable with non-detachable IEC-309 15A power cord R300
Overview 1-3 Rear Panels The 3000 Series UPS models feature the following rear panel configurations: 1 2 3 REMOTE POWER OFF 8 4 5 6 7 Figure 1-2.
1-4 Compaq 3000 Series UPS Operation and Reference Guide 1 2 3 4 REMOTE POWER OFF 8 5 6 7 Figure 1-3. Rear panel of R3000j 1 2 3 4 5 6 7 8 Load segment 1 Load segment 2 Load segment 3 Communications port 1 2 REPO port Power cord with L6-30p plug Output circuit breakers 3 REMOTE POWER OFF 8 Option slot 4 5 6 7 Figure 1-4.
Overview 1-5 1 2 3 REMOTE POWER OFF 8 4 5 6 7 Figure 1-5.
1-6 Compaq 3000 Series UPS Operation and Reference Guide 1 2 3 REMOTE POWER OFF 8 4 5 6 7 Figure 1-6.
Overview 1-7 Communications Port The 3000 Series UPS includes a communications port for data exchange with the host computer. The power management software supplied by Compaq enables the user to access status reporting and power management features. CAUTION: Use only cables supplied by Compaq to connect the communications port to the host computer. Use of standard RS-232 cables may cause equipment damage.
1-8 Compaq 3000 Series UPS Operation and Reference Guide Compaq Power Management Software Compaq Power Management Software allows system administrators to monitor, and to manage, the power being supplied to an entire network of servers and workstations. Software capabilities include: ■ Monitoring utility power, and the power supplied by the UPS. ■ Logging events, such as utility power blackouts and brownouts. ■ Prioritizing protected devices. ■ Powering up and powering down protected devices.
Overview 1-9 Compaq Multi-Server UPS Card A standard UPS can communicate directly with a single host computer. The Multi-Server UPS Card expands the communications capability of the UPS so that a single UPS that can exchange data with up to three host computers. Compaq Power Management Software enables a single UPS with a Multi-Server UPS Card to protect up to three servers. Individual server control can be obtained by connecting the servers to different UPS load segments.
1-10 Compaq 3000 Series UPS Operation and Reference Guide Compaq SNMP-EN Internal Adapter In a network environment, the SNMP-EN Internal Adapter provides a user interface, allowing communication between the UPS and the server (when the SNMP-based power management software, Compaq OnliNet Centro, is installed).
Overview 1-11 Warranties $25,000 Computer Load Protection Guarantee To back up the wide range of features offered with the UPS, Compaq provides a three-year limited warranty. In addition, Compaq offers a $25,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer). IMPORTANT: The warranty card supplied with the UPS must be filled in and returned to qualify for the $25,000 Computer Load Protection Guarantee.
Chapter 2 Installation This chapter provides information on the following topics: ■ Installation requirements ■ Procedures to complete before starting the UPS ■ Starting the UPS ■ Completing the installation
2-2 Compaq 3000 Series UPS Operation and Reference Guide Installation Requirements This section lists items needed to install the Compaq 3000 Series UPS models. Item(s) not supplied with the UPS kit Tools A medium flat-bladed and Phillips screwdriver may be needed. Other Hardware A number of screws, cage nuts, and a cage nut-fitting tool (supplied with the rack) are required.
Installation 2-3 ■ Cable(s) q q The R3000 and R3000j models ship with a non-detachable input power cord; a 6-foot UPS/computer interface cable, Compaq part number 295245-004; and two 10-amp, 6-foot, IEC to IEC power cords, Compaq part number 142263-001, for load equipment power.
2-4 Compaq 3000 Series UPS Operation and Reference Guide Rack Mounting the UPS The 3000 Series UPS models must be mounted on fixed rails. Refer to the appropriate installation card (supplied with the UPS kit) to obtain instructions. WARNING: The 3000 Series UPS models weigh 132 lb (60 kg). To reduce the risk of personal injury or damage to the equipment, take the following precautions: ■ The 3000 Series UPS models MUST be installed at the bottom of the rack.
Installation 2-5 Connecting to the Communications Port The 3000 Series UPS models include a communications port for data exchange with the host computer. IMPORTANT: Compaq Power Management Software, LanSafe III, and FailSafe III require the communications port to be appropriately cabled to the host computer. Connect the UPS/computer interface cable (supplied) from the communications port on the UPS to the appropriate communications port on the host computer.
2-6 Compaq 3000 Series UPS Operation and Reference Guide Use this procedure to activate the REPO port: 1. Install a suitable switch at the required remote location. REMOTE POWER OFF 2. Remove the connector block from the REPO port. Figure 2-2. Removing the connector block 3. Wire the connector block using stranded, non-shielded wire (AWG #22 - #18, or equivalent). REMOTE POWER OFF 4. Replace the connector block in the REPO port. Figure 2-3.
Installation 2-7 Starting the UPS Starting the UPS for the first time requires the following procedures: ■ Checking the Battery Recharge Date label on the UPS shipping carton ■ Connecting the UPS to utility power via the input power cord ■ Connecting devices to the UPS ■ Powering up the UPS ■ Monitoring the automatic self-test to verify that the installation was successful Checking the Battery Recharge Date Label Check the battery recharge date specified on the Battery Recharge Date label.
2-8 Compaq 3000 Series UPS Operation and Reference Guide Connecting the UPS to Utility Power Connect the UPS to a grounded utility power outlet. WARNING: To reduce the risk of electric shock or damage to the equipment, take these precautions: ■ Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and is easily accessible. ■ Do not disable the grounding plug on the input line cord. The grounding plug is an important safety feature.
Installation 2-9 Powering up the UPS When the unit is plugged in for the first time, the UPS automatically initiates a self-test. The front panel LED display lights will go on and off during the selftest. If the self-test is completed successfully, the UPS enters Standby mode. NOTE: The self-test initiates when the UPS is plugged in for the first time. Afterward, when the UPS is disconnected from utility power, the unit will come back up in the mode it was in when utility power was lost.
2-10 Compaq 3000 Series UPS Operation and Reference Guide Check the front panel LED display: @ ■ LED 16 (ON LED, ) should be off, indicating that no power is available at the UPS output receptacles. ■ Either AC Input LED 2 or 3 should be green, indicating the utility voltage is suitable. ■ LEDs 6, 7, 8, and 9 indicate the battery charge level.
Installation 2-11 Placing the UPS in Operate mode 2 1 Press and hold the ON button ( ) until the LED 16 ( , ON LED) turns green, indicating that power is available at the UPS output receptacles. The UPS will acknowledge compliance with a short beep. 1 2 3 Figure 2-6. Operate mode controls 1 2 ON LED 3 STANDBY button ON button The Installation is Now Complete ■ For information on operating the UPS, see Chapter 3, “Operation.
Chapter 3 Operation This chapter contains information on the following topics: ■ Precautions to be observed when using the UPS ■ UPS modes of operation ■ Front panel controls ■ Front panel indicators ■ Overcurrent protection ■ Placing the UPS in Operate mode ■ Returning to Standby mode ■ Initiating a self-test ■ The audio alarm
3-2 Compaq 3000 Series UPS Operation and Reference Guide Precautions Observe these precautions when using the Compaq 3000 Series UPS models. WARNING: To reduce the risk of electric shock from earth conductor leakage current: ■ Do not operate a UPS that is disconnected from the utility power source. ■ Disconnect protected devices from the UPS before disconnecting the UPS from utility power. ■ Use the TEST/ALARM RESET button to test the batteries rather than unplugging the UPS.
Operation 3-3 Sleep Mode By default, Sleep mode is disabled. When Sleep mode is disabled: ■ If the batteries have been fully discharged, power may not be automatically restored to the output receptacles when utility power is restored. CAUTION: The UPS Sleep mode default setting is OFF (disabled). When Sleep mode is OFF (disabled), if the UPS is supplying battery power, the batteries can be fully discharged before the UPS will shut down.
3-4 Compaq 3000 Series UPS Operation and Reference Guide The front panel includes the following LED indicators and button controls: 19 18 17 5 4 3 2 1 10 9 8 7 6 15 14 13 12 11 16 Figure 3-1.
Operation 3-5 Front Panel Indicators The front panel LED display colors indicate the UPS status: ■ Green LEDs indicate normal conditions ■ Red LEDs provide warning of existing or potential problems LEDs are referred to as LED 1 through 16, as described in this documentation. When the UPS is in Configure mode, the LEDs do not operate as they do in the Standby and Operate modes (see Chapter 4, “Configuration”).
3-6 Compaq 3000 Series UPS Operation and Reference Guide Site Wiring Fault (LED 5) Table 3-2 Site Wiring Fault LED LED Color 5 Red Meaning No ground connection between utility power and the UPS. The line and neutral connections between utility power and the UPS are reversed. The UPS voltage configuration may be incorrect. Note: For units factory-configured for 208V, the Site Wiring Fault function has been disabled.
Operation 3-7 Load Level (LEDs 11-14) Table 3-5 Load Level LEDs LED Color Meaning 11 Red 12 Green Load on the UPS is approximately 67% to 100% of the maximum power available. (LEDs 13 and 14 are also green) 13 Green Load on the UPS is approximately 66% of the maximum power available. (LED 14 is also green) 14 Green Load on the UPS is approximately 33% of the maximum power available. Load on the UPS exceeds the maximum power available.
3-8 Compaq 3000 Series UPS Operation and Reference Guide Overcurrent Protection Overcurrent protection is provided via resettable circuit breakers located on the rear panel.
Operation 3-9 Placing the UPS in Operate Mode The Compaq 3000 Series UPS may be placed in Operate mode if either of the following conditions apply: ■ The UPS is powered up and in Standby mode (LED 16 is off) ■ The UPS is powered off; no utility power is available 2 1 Press and hold the ON button ( ) until the LED 16 (ON LED ) turns green, indicating that power is available at the UPS output receptacles. The UPS acknowledges compliance with a short beep.
3-10 Compaq 3000 Series UPS Operation and Reference Guide Returning to Standby Mode 1 When the UPS is in Operate mode (LED 16, , is green), pressing the STANDBY button ( ) will place the UPS in Standby mode. The UPS will acknowledge compliance with a short beep. LED 16 ( ) will extinguish, and power to the loads will cease. 2 1 1 2 Figure 3-3.
Operation 3-11 Initiating a Self-test To initiate a self-test, press the TEST/ALARM RESET button and hold for three seconds. The UPS acknowledges compliance with five beeps. 1 Figure 3-4. The TEST/ALARM RESET button 1 TEST/ALARM RESET button IMPORTANT: A portion of the self-test requires battery power; the self-test cannot be initiated if the batteries are less than 90% charged.
3-12 Compaq 3000 Series UPS Operation and Reference Guide Audio Alarm The UPS may sound an audio alarm to warn the user that an alarm condition exists. IMPORTANT: Certain audio alarms can be disabled. See Chapter 4, “Configuration,” for more information.
Operation 3-13 IMPORTANT: ■ Even though an audio alarm may be silenced, the condition that caused the alarm may still exist. For information on procedures to follow if the UPS detects an alarm condition, see Chapter 6, “Troubleshooting.” ■ If a utility power failure caused the alarm (AC Input LED 1 or LED 4 red), the alarm will be silenced after utility power is restored.
Chapter 4 Configuration This chapter contains information on the following topics: ■ Placing the UPS in Configure mode ■ Configuration parameters and their LED indicators ■ Using the front panel LED display and controls to monitor and change configuration parameters ■ Using the UPS configuration parameters to optimize battery life by matching utility voltage
4-2 Compaq 3000 Series UPS Operation and Reference Guide Placing the UPS in Configure Mode The Compaq 3000 Series UPS can enter the Configure mode while in the Operate or Standby mode. 1 2 3 4 Figure 4-1. Configure mode controls 1 2 3 4 ON LED (LED 16) ON button STANDBY button TEST/ALARM RESET button 2 To place the UPS in Configure mode, press the ON ( ) and TEST/ALARM RESET ( ) buttons simultaneously. Release the buttons when the acknowledgement beep sounds.
Configuration 4-3 Configuration Parameters and their LED Indicators In the Configure mode, the front panel LEDs 1 to 15 are assigned to eleven 1 configuration parameters , detailed in the following table. (LED 16 indicates the ON or OFF status of each parameter.) 19 18 17 5 4 3 2 1 10 9 8 7 6 15 14 13 12 11 16 Figure 4-2. The front panel LED display and controls 1 Configuration parameters 11 to 14 are reserved for future use.
4-4 Compaq 3000 Series UPS Operation and Reference Guide Table 4-1 Configuration Parameters/LED Indicators Parameter (LED) Parameter Name LED 16 Status 1 120/230 Nom On 1 Nominal utility voltage level is 120/230 VAC. (Default for R3000, R3000h, and R3000h-Int) 2 110/220 Nom On 1 Nominal utility voltage level is 110/220 VAC. 3 127/240 Nom On 1 Nominal utility voltage level is 127/240 VAC. 10 100/208 Nom On 1 Nominal utility voltage level is 100/208 VAC.
Configuration 4-5 Table 4-1 Configuration Parameters/LED Indicators continued Parameter (LED) Parameter Name LED 16 Status 7 Shutdown Delay On (default) Off 8 AC Input Failure 9 Sleep Mode 11-14 Reserved 15 Reset Defaults Notes: 1 2 On (default) Explanation Enables a 5-second delay before turning off power to the output receptacles after receiving a shutdown command from the host. Enables a 3-minute delay. Enables an audio alarm when the utility voltage is outside the UPS operating range.
4-6 Compaq 3000 Series UPS Operation and Reference Guide Changing Configuration Parameters The Configure mode may be entered from the Operate or Standby mode. IMPORTANT: If the STANDBY button is pressed while in the Configure mode, the UPS will enter Standby mode, and power to the load segments will cease. 1 2 3 4 Figure 4-3. Configure mode controls 1 2 3 4 ON LED (LED 16) ON button STANDBY button TEST/ALARM RESET button To change configuration parameters: 2 1.
Configuration 4-7 4. To toggle the selected configuration parameter value, press the TEST/ALARM RESET button ( ). The UPS will acknowledge compliance with a short beep. 4 NOTE: For nominal voltage configuration parameters 1, 2, 3, and 10—selecting an ON value for any one parameter automatically sets the other three possibilities to OFF. 5. To scroll through the configuration parameters, press the ON button ( ). The UPS acknowledges confirmation with a short beep.
4-8 Compaq 3000 Series UPS Operation and Reference Guide Operating Range Upper Limit Nominal Voltage Lower Limit Utility Voltage Time Figure 4-4. Optimal—Utility voltage fluctuating within the UPS operating range Operating Range + 20% Nominal Voltage - 20% Utility Voltage Time Figure 4-5.
Configuration 4-9 Operating Range +20% Extended - 20% Range Voltage Nominal -35% Utility Voltage Time Figure 4-6.
4-10 Compaq 3000 Series UPS Operation and Reference Guide Table 4-2 Operating Ranges (VAC) – North America and Japanese Models Nominal Level Normal Range Extended Range 100 80 to 120 Not applicable for R3000j 110 88 to 132 72 to 132 120 96 to 144 78 to 144 127 102 to 152 83 to 155 Table 4-3 Operating Ranges (VAC) – All High Voltage Models Nominal Level Normal Range Extended Range 208 166 to 250 Not applicable for R3000h-NA 220 176 to 264 143 to 264 230 184 to 276 150 to 276 240
Chapter 5 Battery Maintenance This chapter contains information on the following topics: ■ Precautions to be observed when maintaining or replacing batteries ■ Charging batteries ■ When to replace batteries ■ Pre-Failure Battery Warranty ■ Obtaining new batteries ■ Replacing batteries ■ Care and storage of batteries
5-2 Compaq 3000 Series Operation and Reference Guide Precautions WARNING: There is a risk of personal injury from the hazardous energy levels associated with UPS batteries. The maintenance and replacement of batteries must be carried out by qualified service personnel. Replace the batteries with the Compaq spare designated for the UPS. The spare battery kit part number is 295462-001. WARNING: The UPS contains sealed lead-acid batteries.
Battery Maintenance 5-3 Charging Batteries The Compaq 3000 Series UPS models automatically charge the batteries when connected to utility power. No user intervention is required while the UPS is in use. ■ For information on charging the batteries when installing the UPS, see “Completing the Installation” in Chapter 2, “Installation.” ■ For information on keeping the batteries charged while the UPS is in extended storage, see “Care and Storage of Batteries” in this chapter.
5-4 Compaq 3000 Series Operation and Reference Guide Pre-Failure Battery Warranty The Pre-Failure Battery Warranty, standard on all Compaq Uninterruptible Power System (UPS) units, extends the advantage of a Compaq three-year limited warranty by applying it to the battery before it actually fails.
Battery Maintenance 5-5 Step 1: Preparing the UPS To replace batteries with the UPS Off 1. Shut down all load devices. 2. Press the STANDBY button to take the UPS out of Operate mode. The ON LED extinguishes, and power to the load receptacles ceases. 3. Disconnect the UPS from utility power. 4. Wait at least 60 seconds, while the UPS internal circuitry discharges.
5-6 Compaq 3000 Series Operation and Reference Guide Figure 5-2. Removing the faceplate 2. Disconnect the LED display cable from the faceplate, and set the faceplate aside, exercising care to avoid damaging the printed circuit board behind the LED display. y , 1 y , Figure 5-3. Disconnecting the LED display cable 1 Faceplate attachment slots IMPORTANT: Protect the LED display cable from damage during the remaining steps of this procedure.
Battery Maintenance 5-7 3. Remove two screws to access the battery pack. Figure 5-4. Accessing the battery pack 4. Slide the battery pack partially out of the UPS chassis to access the battery terminals. Figure 5-5.
5-8 Compaq 3000 Series Operation and Reference Guide 5. Disconnect the negative (black) battery pack terminal connections. WARNING: To reduce the risk of short-circuits or arcing, disconnect the negative (black) battery lead before disconnecting the positive (red) battery lead. Figure 5-6. Disconnecting the battery pack terminal connections 6. Disconnect the positive (red) battery pack terminal connections. 7.
Battery Maintenance 5-9 WARNING: The 3000 Series battery pack weighs 60 lb. Prepare the area and observe all materials handling procedures for removing the battery pack. 8. Carefully slide the battery pack out only until the second plastic handle is accessible. Figure 5-8. Sliding the battery pack out to reveal the second handle 9. Set aside the used battery pack for proper disposal. See “Step 5: Disposing of Used Batteries,” in this chapter.
5-10 Compaq 3000 Series Operation and Reference Guide 2 1 Figure 5-9. Replacing the battery cable retainer bracket 1 Battery cables 2 Battery cable retainer bracket 2. Reconnect the battery cable terminal connectors, positive (+, red lead) first. WARNING: To reduce the risk of short-circuits or arcing, connect the positive (red) battery lead before connecting the negative (black) battery lead. IMPORTANT: The first inch of each positive battery cable is reinforced with a black material.
Battery Maintenance 5-11 4. Reinstall the faceplate. Attach the LED display cable to the LED display, aligning the two alignment pins on the smooth side of the connector with the slots at the bottom of the receptacle. 1 y , y , Figure 5-10. Reattaching the LED display cable 1 Faceplate attachment slots 5. Replace the four screws holding the faceplate to the chassis, taking the necessary precautions to avoid damaging the LED display cable when repositioning the faceplate.
5-12 Compaq 3000 Series Operation and Reference Guide Step 5: Disposing of Used Batteries The spare battery kit includes the instructions and packaging required to return used batteries to the appropriate location for disposal. Do not dispose of used batteries with general office or household waste. Return the used module for proper disposal to either: ■ Compaq, authorized Compaq Partners, or their agents. ■ A recycling center that meets all local environmental standards.
Chapter 6 Troubleshooting This chapter provides information on the following topics: ■ Troubleshooting problems that occur during UPS start ■ Troubleshooting problems that occur after start ■ Repairing the UPS
6-2 Compaq 3000 Series UPS Operation and Reference Guide Troubleshooting During Start If problems occur when starting the Compaq 3000 Series UPS models, select the appropriate symptom for possible causes and actions suggested. Table 6-1 Troubleshooting Guide (UPS Start) Symptom Possible Cause Suggested Action UPS will not start No utility power Check power at the utility power receptacle or contact a qualified electrician. UPS power cord disconnected Connect the power cord.
Troubleshooting 6-3 Troubleshooting After Start For problems that occur after the UPS has gone through the startup self-test sequence, these suggested actions address possible causes. Table 6-2 Troubleshooting Guide (After Start) Symptom Possible Cause Suggested Action Audio Alarm Alarm condition exists Identify the red LED associated with this alarm condition. Check this troubleshooting guide to determine the cause of the alarm.
6-4 Compaq 3000 Series UPS Operation and Reference Guide Table 6-2 Troubleshooting Guide (After Start) continued Symptom Possible Cause Suggested Action UPS frequently switches between utility and battery power Utility power variations The utility voltage is frequently outside the UPS operating range. Update the configuration. Contact a qualified electrician to make sure that utility power is suitable for the UPS.
Troubleshooting 6-5 Table 6-2 Troubleshooting Guide (After Start) continued Symptom Possible Cause Suggested Action LED 10 is red (Battery Service) Potential battery failure detected Allow batteries to charge for 24 hours, then initiate self-test. If LED 10 is red, replace batteries. New batteries improperly connected Check connections. Internal UPS overvoltage condition exists Shut down the UPS. Contact an authorized service provider.
Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
A-2 Compaq 3000 Series Operation and Reference Guide Class A Equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory Compliance Notices A-3 Declaration of Conformity for Products Marked with the FCC logo - United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, contact: Compaq Computer Corporation P. O.
A-4 Compaq 3000 Series Operation and Reference Guide Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Regulatory Compliance Notices A-5 Japanese Notice July 14 version Taiwanese Notice
A-6 Compaq 3000 Series Operation and Reference Guide Battery Replacement Notice Your UPS is provided with a Sealed Lead Acid battery pack. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product.
Appendix B Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage, observe the following precautions: ■ Avoid hand contact by transporting and storing products in static-safe containers.
B-2 Compaq 3000 Series UPS Operation and Reference Guide Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: ■ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Appendix C Specifications This appendix provides specifications that apply to Compaq 3000 Series UPS models: ■ Physical specifications ■ Input specifications ■ Output specifications ■ Overcurrent protection ■ Battery specifications ■ Battery runtime ■ Environmental specifications
C-2 Compaq 3000 Series UPS Operation and Reference Guide Physical Specifications Table C-1 Physical Specifications – 3000 Series UPS Models Feature Dimensions U.S. Metric Width 19.0 in 483 mm Height 5.25 in 133 mm Depth 22.
Specifications C-3 Output Specifications Table C-3 Output Specifications – 3000 Series UPS Models UPS Model Nominal Power Rating (VA) R3000 2880 Load Segment # Output Receptacles 1 3 x 5-15R 2 3 x 5-15R 3 3 x 5-15R 1 x L5-30R 1 3 x 5-15R 2 3 x 5-15R 3 3 x 5-15R 1 x L6-30R 1 3 x IEC-320, C14 R3000h-Int 2 3 x IEC-320, C14 R3000h-NA 3 3 x IEC-320, C14 1 x IEC-320, C20 R3000j R3000h 2880 2880
C-4 Compaq 3000 Series UPS Operation and Reference Guide Table C-4 Output Specifications – 3000 Series UPS Models Characteristics Utility Voltage (VAC) Nominal Output Voltage (VAC) Voltage 100 102 110 to 127 115 208 204 220 to 240 230 Source of Power Regulation Output Utility power (normal range) Utility power (extended range) Battery power ±8% of nominal output voltage rating (within the guidelines of the Computer Business Equipment Manufacturers Association) +10% to -15% of nominal outp
Specifications C-5 Overcurrent Protection Table C-5 Overcurrent Protection - Per Model UPS Model Input Protection R3000 Circuit breaker for each load segment R3000j Circuit breaker for each load segment R3000h Input circuit breaker Circuit breaker for each load segment R3000h-Int Input circuit breaker Circuit breaker for each load segment R3000h-NA Input circuit breaker Circuit breaker for each load segment Battery Specifications Table C-6 Battery Specifications – 3000 Series UPS Models Feature
C-6 Compaq 3000 Series UPS Operation and Reference Guide Battery Runtime Table C-7 Estimated Battery Runtime Load (VA) Battery Runtime (Minutes) 700 80 800 56 900 50 1000 45 1200 38 1400 32 1500 30 1800 21 2000 19 2200 17 2400 14 3000 11 If a device list the power in Watts, use the following conversion equation: Volts x Amps = VA per device If only Watts are given: Watts x 1.
Specifications C-7 Environmental Specifications Table C-8 Environmental Specifications – 3000 Series UPS Models Feature Operating temperature Specification o o o o 0 to 40 C (32 to 104 F) o o UL-tested at 25 C (77 F) Relative humidity 0% to 95%; non-condensing Operating altitude Up to 3000 m (10,000 ft) above sea level Audible noise Less than 45 dBA
Index Numbers and Symbols B 3000 Series UPS See Uninterruptible Power System 3000 Series batteries care and storage See care and storage of batteries changing See also replacing batteries procedure 5-4 warning on rack stability 5-2 warning on weight 5-2 warning to use qualified service personnel ix, 5-2 warnings on risk of fire or burns 5-2 warnings on risk of personal injury 5-2 when to change 5-3 charging 5-3, 5-12 disposing See disposing of used batteries maintaining care and storage 5-12 warning on
2 Compaq 3000 Series UPS Operation and Reference Guide new recommendation against keeping spares 5-4 when to obtain 5-4 replacing See replacing batteries runtime specifications C-8 spare part number 5-2, 5-4 specifications C-7 testing 5-11 Battery Charge LEDs display explained 2-10 explained 3-6 troubleshooting alarm condition 6-4 battery maintenance See care and storage of batteries Battery Recharge Date label checking the battery recharge date, illustrated 2-7 Battery Service LED explained 3-6 troublesho
Index 3 related configuration parameters 4-4 nominal utility voltage range related configuration parameters 4-4 parameters 4-3 Reset Defaults, restoring 4-5 Shutdown Delay enabling 3minute 4-5 Shutdown Delay enabling 5second 4-5 Sleep mode disabling 4-5 enabling 4-5 warning about pressing STANDBY 4-2, 4-6 Wiring Fault audio alarm disabling 4-4 enabling 4-4 Configure mode entering 4-2 exiting 4-7 explained 3-2 connecting devices to UPS 2-8 Remote Emergency Power Off 2-5 serial communications cable 2-5 UPS t
4 Compaq 3000 Series UPS Operation and Reference Guide G getting help xi Grounding Methods B-2 guarantee See warranties H hardware option card See option card help additional sources xi Compaq authorized resellers xi Compaq website xi technical support telephone numbers xi hot-swapping batteries See replacing batteries http //www.compaq.
Index 5 LED 13 See Load Level LEDs LED 14 See Load Level LEDs LED 15 See Communication LED LED 16 See ON LED Load Level LEDs explained 3-7 troubleshooting alarm condition 6-4 Low Battery configuration parameter explained 4-4 specifying audio alarm 4-4 M matching, utility voltage with UPS configuration 4-7 modes of operation See Standby mode, Operate mode, Configure mode, Sleep mode N nominal utility voltage level explained 4-4 related configuration parameters 4-4 nominal utility voltage range explained 4
6 Compaq 3000 Series UPS Operation and Reference Guide LanSafe III 1-9 operating the UPS 3-1 option card 1-10 Remote Emergency Power Off 1-11 specifications C-1 troubleshooting 6-1 UPS 1-1 P physical characteristics C-2 physical specifications C-2 power cord cords shipped with the UPS 2-3 requirement for additional cord 2-3 solution 2-3 solution for additional cord 2-3 Power Management Software See Compaq Power Management Software Power Products Documentation CD viewing Compaq 3000 Series Operation and Re
Index 7 REPO See Remote Emergency Power Off Reset Defaults, restoring 4-5 RJ-45 receptacle ix S safety precautions battery handling ix high earth conductor leakage current ix Important Safety Information x, 2-2, 2-3 rack stability x weight x self-test initiating See TEST/ALARM RESET button meaning of LED display 3-11 requirement for 90%-charged batteries 3-11 serial port See communications port Shutdown Delay, selecting 4-5 shutdown sequence specifying 1-10 Site Wiring Fault LED explained 3-6 troubleshoot
8 Compaq 3000 Series UPS Operation and Reference Guide U Uninterruptible Power System 3000 Series features 1-8 front panel 1-3 illustrated 1-3 items not supplied with UPS kit 2-2 items supplied with UPS kit 2-2 models 1-2 overview 1-1 rear panels, illustrated 1-4 updating the UPS configuration 4-2, 4-6, 4-7 UPS/computer interface cable connecting from the UPS to the host computer 2-5 utility voltage configuring the UPS to match 4-9 matching with UPS configuration 4-7 monitored by qualified electrician 4-9
