Professional Workstation AP200 Reference Guide Third Edition (February 1999) Part Number 352620-003 Compaq Computer Corporation
Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
iii Contents About This Guide Text Conventions......................................................................................................................... ix Symbols in Text ............................................................................................................................ x Symbols on Equipment................................................................................................................. x Rack Stability...............................................
iv Software continued Compaq Diagnostics..................................................................................................................2-9 Creating a Diagnostics Diskette .........................................................................................2-9 Computer Checkup (TEST)..............................................................................................2-10 View System Information (INSPECT)..........................................................................
v Chapter 4 Hardware Upgrades Installation Sequence .................................................................................................................4-3 When to Reconfigure the Workstation ......................................................................................4-4 Removing the Workstation Access Panel..................................................................................4-5 Removing the Front Bezel ....................................................................
vi Troubleshooting continued Solving Memory Problems ......................................................................................................6-18 Solving CD-ROM Problems....................................................................................................6-20 Solving Software Problems .....................................................................................................6-20 Troubleshooting Using Compaq Intelligent Manageability Features ............................
vii Appendix D Routine Workstation Care and Shipping Preparation Routine Computer Care ............................................................................................................D-1 CD-ROM Drive Precautions.....................................................................................................D-2 Operation ...........................................................................................................................D-2 Cleaning......................................
ix About This Guide This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously. USER INPUT User input appears in a different typeface and in uppercase.
x About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings.
xi Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for personal injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. Power Supplies or Systems marked with these symbols indicate the equipment is supplied by multiple sources of power.
xii About This Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.com Writer: M. Church Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003 File Name: A-FRNT.
1-1 Chapter 1 Product Features Standard Configuration Features ■ Microsoft Windows NT Workstation 4.
1-2 Product Features ■ Two Universal Serial Bus (USB) connectors ■ Five drive bays: ■ ❏ One 1.44-MB, 3.5-inch high-density diskette drive in a 5.25- inch, one-third height bay ❏ Two 5.25-inch, half-height bays for optional drives ❏ Two 3.
1-3 Front Panel Components 9 1 8 2 7 3 5 6 4 7 3 4 6 5 10 10 8 9 1 2 Figure 1-1. Identifies the front panel components Table 1-1 Front Panel Components Identifier Component 1 CD-ROM drive activity light 2 CD-ROM eject button 3 Diskette eject button 4 Power button 5 Hard drive activity light 6 Power-on light Continued Compaq Professional Workstation AP200 Reference Guide Writer: M.
1-4 Product Features Front Panel Components Continued Identifier Component 7 Diskette drive activity light 8 CD-ROM headphone jack 9 CD-ROM volume : Logo trim piece provided for the desktop form factor WARNING: This equipment is designed for connection to a grounded (earthed) outlet. The grounding type plug is an important safety feature. To avoid the risk of electrical shock or damage to the equipment, do not disable this feature. Writer: M.
1-5 Rear Panel Connectors 1 2 3 4 5 12 6 13 7 14 15 8 9 10 11 Figure 1-2.
1-6 Product Features Drive Positions 1 2 3 3 4 2 5 1 5 4 Figure 1-3. Identifies drive positions Table 1-3 Drive Positions Identifiers 1 and 2 3 4 and 5 Connector Two 5.25-inch, half-height bays for optional drives One 1.44-MB, 3.5-inch high-density diskette drive mounted in the 5.25inch, one-third height bay Two 3.5-inch, one-third height bays for hard drives NOTE: Drive bay numbers are stamped on the chassis, behind the front bezel.
1-7 Using the Compaq Enhanced Keyboard 1 Ctrl 1 Alt 2 Figure 1-4. Alt 3 4 A Ctrl 5 6 7 Identifying special function keys Table 1-4 Special Function Keys Identifier Key Function 1 7 Ctrl Used in combination with another key, its effect depends on the application software you are using. 2 5 Windows Logo* Used to open the Start menu in Microsoft Windows NT Workstation 4.0. Used in combination with other keys to perform other functions. (See next table.
1-8 Product Features Windows Logo Key The following table shows you how to use the Windows Logo key in combination with other keys to perform certain functions in Windows NT Workstation 4.0.
1-9 Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description and purpose of each light, refer to the corresponding table. 1 1 A 2 3 1 Ctrl Alt Alt A Ctrl Figure 1-5. Identifying keyboard lights Table 1-6 Keyboard Lights Identifier Description Function 1 Num lock When Num lock is enabled (light is on), the numeric keypad is activated. 2 Caps lock When Caps lock is enabled (light is on), all text appears in uppercase when typed.
1-10 Product Features Keyboard Tilt Feet The keyboard has feet on the bottom to tilt the keyboard to a comfortable typing angle. Figure 1-6. Locating the keyboard tilt feet Serial Number Location Each computer has a unique serial number, located on the corner of the computer access panel and also on the rear panel of the computer. You may need to have this number available if contacting Compaq customer service. Writer: M.
2-1 Chapter 2 Software The Microsoft Windows NT Workstation 4.0 operating system is preinstalled on the workstation and will be configured for you automatically the first time you turn on the workstation. Compaq support software will also be installed at that time. NOTE: Certain drivers and utilities are available only in English. You can obtain the latest version of these files in English in one of the following ways: ❏ Compaq Support Software CD kit ❏ Compaq website at http://www.compaq.
2-2 Software Setup Software Compaq Setup software provides information you will need about the workstation if you need assistance from Compaq Customer Support.
2-3 Power-On Self-Test When you turn on your workstation, the BIOS runs a number of tests, called Power-On Self-Tests (POSTs). These tests check and initialize many hardware components. The basic sequence for POST is: 1. Check and initialize low level hardware 2. Count memory 3. Initialize processor(s) 4. Detect and spin up all drives 5.
2-4 Software Boot Block ROM The Boot Block ROM cannot be upgraded. For more information about Boot Block ROM, see the “FailSafe Boot Block ROM” in Chapter 3. Computer Setup Computer Setup allows you to configure your workstation’s hardware and resolve resource conflicts. On the Compaq Professional Workstation AP200, Computer Setup is built into the reprogrammable system ROM and is shipped in English only. To add an additional language for Computer Setup, refer to the Software Installation Guide.
2-5 Using Computer Setup To access the Computer Setup utilities menu: 1. Turn on or restart the workstation. If you are in Windows, click Start, then Shut Down. Restart the workstation. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. NOTE: If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility. The F12 key initiates Network Service Boot for Remote System installation.
2-6 Software Table 2-1 Computer Setup Task Computer Setup Selection View the product name, processor type/speed/stepping, CPU serial number, system ROM date, system board revision, installed memory size, and asset tracking number Select File, then select System Information. Set the system time and date Select File, then select Set Time and Date.
2-7 Computer Setup Continued Task Enable/disable timeouts or manually select timeout values Computer Setup Selection Select Power, then select Timeouts. NOTE: These selections appear only if energy saver mode is set to Advanced. Set the power button configuration (on/off or suspend/wakeup) and enable/disable power LED blink in suspend mode Select Power, then select Energy Saver Options. NOTE: This selection does not appear if the energy saver mode is disabled. Enable the Power-On Password.
2-8 Software Computer Setup Continued Task Computer Setup Selection Set resources for onboard system devices (serial port, parallel port, and so forth) Select Advanced, then select Onboard Devices. View the currently installed PCI devices and their IRQ settings and/or and reconfigure IRQ settings for these devices or disable them entirely Select Advanced, then select PCI Devices. NOTE: This option will not appear if there are non PnP devices currently installed.
2-9 Compaq Diagnostics Compaq diagnostics consist of the following software tools: ■ Computer Checkup (TEST) ■ View System Information (INSPECT) ■ Compaq Diagnostics for Windows NT Computer Checkup (TEST) and View System Information (INSPECT) are discussed in this chapter. Before you can use these tools, you must create a diagnostics diskette. See the section “Creating a Diagnostics Diskette” in this chapter for instructions. Compaq Diagnostics for Windows NT is discussed in Chapter 3.
2-10 Software Computer Checkup (TEST) NOTE: Computer Checkup will detect Compaq hardware. Devices from other manufacturers may not be detected. Use Computer Checkup (TEST): ■ To determine if all the devices installed on the workstation are recognized by the system and functioning properly. Running TEST is optional but recommended after installing or connecting a new device. ■ To save, print, or display the information generated by TEST.
2-11 Information provided by INSPECT includes: ■ Contents of the operating system startup files ■ Current memory configuration ■ ROM versions ■ Type of processor and coprocessor ■ Diskette, CD-ROM, tape, or hard drives installed ■ Active printer and communications interfaces ■ Modem type installed ■ Graphics settings NOTE: Categories or items of information displayed by View System Information (INSPECT) are similar to, but may vary slightly from, those available in Compaq Diagnostics for Wind
2-12 Software When running TEST: 1. Select the option to view the device list. A list of the installed hardware devices appears. 2. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured by Compaq; devices from other manufacturers may not be detected. 3. 4. ❏ If the list is correct, select OK and go on to Step 3. ❏ If the list is incorrect, make sure that any new devices are properly installed.
2-13 Reinstalling Your Software If the preinstalled software on your workstation has been deleted, you can install Windows NT Workstation 4.0 and the Compaq support software using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide. There are also online help files located on the SmartStart for Workstations CD. Registration Be sure to register your workstation with Compaq.
3-1 Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: ■ Asset Management ■ Fault Management ■ Security Management ■ Configuration Management ■ Integration Management Compaq Professional Workstation AP200 Reference Guide Writer: M.
3-2 Intelligent Manageability Asset Management The Compaq Asset Management solution begins with AssetControl, hardware designed and built into new Compaq workstations, key components, and monitors. AssetControl features make it easy and inexpensive to maintain an accurate, up-to-date inventory of these devices.
3-3 Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view: ■ System overview ■ AssetControl information ■ Input devices ■ Communications ports ■ Storage devices ■ Graphics information ■ Memory configuration ■ Security management settings ■ System health ■ Operating system ■ Microsoft Windows Compaq Professional Workstation AP200 Reference Guide Writer: M.
3-4 Intelligent Manageability To install Compaq Diagnostics for Windows NT, refer to the Software Installation Guide. Using Compaq Diagnostics for Windows NT 1. Select the Compaq Diagnostics for Windows NT icon or the Compaq Diagnostics icon, located in the Control Panel. The screen displays an overview of the workstation hardware and software. 2. For specific hardware and software information, select a category from the Categories menu or from the toolbar.
3-5 Fault Management Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. When a fault occurs, the workstation displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using Compaq Diagnostics for Windows NT.
3-6 Intelligent Manageability ECC Fault Prediction and Pre-Failure Warranty When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, the screen displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors.
3-7 Security Management Your workstation includes security features to protect the workstation and data from unauthorized access. You can view Security Management features and current settings by using Compaq Diagnostics for Windows NT, or system management applications from the Compaq Management Solution Partners.
3-8 Intelligent Manageability Disabling Diskette Boot or Diskette Write IMPORTANT: If you disable the diskette drive, the FailSafe Boot Block ROM will ignore the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs. To disable the factory settings (that is, to prevent boot from a diskette or prevent save to a diskette), follow these steps: 1. Turn on the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10.
3-9 Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port, follow these steps: 1. Turn on the workstation. 2. When you see the words “F10=Setup” in the bottom-right corner of the screen, press F10. NOTE: You have approximately two seconds to press F10. If you do not press F10 during this time, you must manually turn the workstation off, then on again to access the utility. 3. From the main menu, select Advanced, then select Onboard Devices. 4.
3-10 Intelligent Manageability Password Security The workstation supports security password features, which can be established through the Compaq Computer Setup Utilities menu. Establishing a Setup Password Using Computer Setup Establishing a Setup Password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered. 1. Turn on or restart the workstation. 2.
3-11 Establishing a Power-On Password Using Computer Setup Establishing a Power-On Password through Computer Setup prevents access to the workstation when power is turned on unless the password is entered. The password must be entered each time the workstation is turned on, when the key icon appears on the monitor. 1. Turn on or restart the workstation. 2. When you see the words “F10=Setup” appear in the bottom-right corner of the screen, press F10.
3-12 Intelligent Manageability Changing a Power-On or Setup Password 1. Turn on or restart the workstation. To change the Setup Password, run Computer Setup. 2.
3-13 Clearing Passwords To disable the Power-On or Setup Password features, or to clear the Power-On or Setup Passwords if you forget them and cannot access the workstation system or Computer Setup: 1. Set SW1, Position 1, to the ON position. 2. Turn on the workstation and allow the operating system to start. This clears the current passwords and disables the password features. 3. To re-enable the password features, turn off the workstation and set SW1, Position 1, to the OFF position. 4.
3-14 Intelligent Manageability National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. Table 3-2 National Keyboard Delimiter Characters Arabic / Greek - Russian / Belgian = Hebrew .
3-15 QuickLock QuickLock disables the keyboard and mouse interface without exiting open applications. Enabling QuickLock 1. Turn on or restart the workstation. 2. When you see the words “F10=Setup” appear in the bottom-right corner of the screen, press F10. NOTE: If you do not press the F10 key while the message is displayed, you must manually turn the workstation off, then on again to access the utility. 3. From the main menu, select Security, then select Password Options. 4.
3-16 Intelligent Manageability Enabling the Keyboard and Mouse Interface To enable the keyboard and input device connected to the mouse connector, enter the Power-On Password. NOTE: For security reasons, the characters you type do not appear on the screen. The application will not be affected by the characters typed.
3-17 Upgrading the ROM Your workstation comes with reprogrammable flash ROM (read only memory). By establishing a Setup Password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. Should you need or want to upgrade your ROM, you can: ■ Order an upgraded user ROMPaq diskette from Compaq. ■ Order the Compaq Support Software CD kit.
3-18 Intelligent Manageability Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple workstations results in a consistent deployment of, and greater control over, workstation ROM images over the network. It also results in greater productivity and lower total cost of ownership.
3-19 FailSafe Boot Block ROM The FailSafe Boot Block ROM facilitates system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on. ■ If the system ROM is valid, the system starts normally.
3-20 Intelligent Manageability The following table lists the various keyboard light combinations, as well as the meaning and action associated with each combination. Table 3-3 Keyboard Light Combinations Num Lock 1 Caps Lock 2 Scroll Lock 3 OFF ON OFF Meaning and Required Action System requires Setup Password. Enter the Setup Password. The light remains turned on until you enter a valid Setup Password.
3-21 1 1 A 2 3 1 Ctrl Alt Alt A Ctrl Figure 3-1. Identifying keyboard lights Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple workstations, results in consistent deployment of and greater control over workstation security parameters over the network.
3-22 Intelligent Manageability Remote Security Management is performed in two stages: 1. System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters. 2. System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq workstations.
3-23 Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server.
3-24 Intelligent Manageability Dual-State Power Button On a power-managed system, the power button can function either as an on/off switch or as a suspend button. The suspend feature does not turn off power altogether, but instead causes the workstation to enter a low-power standby. This allows you to quickly power down without closing applications, and to quickly return to the same operational state without any data loss. IMPORTANT: The power button suspend feature is not functional in NT 4.0.
3-25 After configuring the power button to function as a suspend button, press the power button to put the system in a very low power state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button for four seconds. NOTE: If you have selected the Blink LED during Energy Save option in Computer Setup, the power-on light will blink once every two seconds while the workstation is in suspend.
3-26 Intelligent Manageability Since the Compaq Professional Workstation AP200 ships standard with the ACPI hardware, you will be able to use ACPI features once future ACPIenabled Microsoft operating systems become available. When the new Microsoft operating systems are released, you will need to upgrade the ROM BIOS, driver, and operating system to take advantage of the ACPI features.
3-27 If you choose to purchase the Compaq Support Software CD Kit, you have two options: ■ You can purchase a single CD that gives you one-time access to the latest support software. ■ You can purchase a yearly subscription that delivers up to 12 monthly CDs. The annual subscription ensures your continuous access to the latest developments. NOTE: If you call Compaq to place an order, be sure to have the serial number of your workstation available.
3-28 Intelligent Manageability Compaq Management Agents for Workstations Using the industry-standard Simple Network Management Protocol (SNMP) found in Microsoft Windows NT Workstation, Compaq Management Agents for Workstations allows the system administrator to remotely view AssetControl data, configuration data, memory change alerts, NIC performance data, and contact information. NOTE: For more information about the Integration Management features, refer to the Workstation Software Reference Addendum.
3-29 Compaq Management Solutions Partners Program Currently, Compaq delivers management solutions under Microsoft Windows NT Workstation through the Compaq Management Solutions Partners Program. This Compaq initiative ensures compatibility and integration of Intelligent Manageability features with leading systems management products. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors.
4-1 Chapter 4 Hardware Upgrades This chapter explains how to remove the workstation access panel and convert the minitower workstation to a desktop or the desktop workstation to a minitower. It also explains how to install the following optional upgrade or replacement hardware: ■ Additional memory ■ Expansion boards ■ Optional drives ■ Replacement battery Compaq Professional Workstation AP200 Reference Guide Writer: M.
4-2 Hardware Upgrades This chapter also includes information about when to reconfigure the workstation to ensure that it recognizes the newly installed hardware. IMPORTANT: Compaq recommends that you finish the setup procedures for the preinstalled software before you install any optional hardware or third-party devices that were not included with your workstation. For more information about the setup procedures, refer to the Software Installation Guide.
4-3 Installation Sequence It is very important that you follow this sequence of steps to ensure the proper installation of any optional equipment. 1. If the workstation is already on, turn it off and disconnect the power cord from the wall outlet. 2. Disconnect the keyboard, monitor, network cable, and other external equipment connected to the workstation.
4-4 Hardware Upgrades When to Reconfigure the Workstation System configuration is the process of specifying the devices and programs that make up a system. When you add or remove optional devices, you must reconfigure the workstation by running Computer Setup for the changes to be recognized. Run the Computer Setup utility after you complete the installation. To configure in Windows NT, use Control Panel and configure your specific option.
4-5 Removing the Workstation Access Panel 1. Turn off the workstation and any external devices. 2. Disconnect the power cord from the grounded AC outlet, the network cable from the system, then disconnect any external devices. CAUTION: Before removing the workstation access panel, ensure that the workstation is turned off and that the power cord is disconnected from the grounded AC outlet. 3. Remove the two screws that secure the access panel to the workstation chassis. 4.
4-6 Hardware Upgrades Removing the Front Bezel 1. Turn off the workstation and any external devices. Disconnect the power cord from the grounded AC outlet and the network cable from the system. 2. Remove the workstation access panel. 3. Push in on the two release tabs 1, then rotate the front bezel away from the chassis to release it 2. 2 1 2 Figure 4-2.
4-7 Removing the Bezel Blank 1. Turn off the workstation and any external devices. Disconnect the power cord from the grounded AC outlet and the network cable from the system. 2. Remove the workstation access panel. 3. Remove the front bezel. 4. Gently pull the subpanel, with the bezel blank secured in it, away from the front bezel. Remove the bezel blank. CAUTION: Hold the subpanel straight when you pull it away from the front bezel.
4-8 Hardware Upgrades Changing from a Minitower to a Desktop Configuration 1. Turn off the workstation and any external devices. Disconnect the power cord from the grounded AC outlet. Disconnect the network cable and any external devices from the system. 2. Remove the workstation access panel. 3. Remove the front bezel. 4. Disconnect all power and data cables from the drives in the 5.25-inch drive bays. 5. To release the drives from the 5.25-inch drive bay, press the long drivelock as shown.
4-9 7. After placing the workstation in the desktop position, gently slide the drives back into the bay. Figure 4-5. Installing the drives NOTE: When the drives are properly inserted, the drivelock will secure them. NOTE: The diskette drive should always be placed in the bay nearest the top of the chassis in the desktop configuration to ensure proper drive clearance and access. CAUTION: The use of unnecessary force may result in damage to the drives. 8.
4-10 Hardware Upgrades 9. Remove the subpanel as described in the section “Removing the Bezel Blank” and reposition it with the bezel blank in the proper orientation for the desktop configuration. CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. Minitower Configuration Desktop Configuration Figure 4-6. Changing from a minitower to a desktop configuration 10.
4-11 Changing from a Desktop to a Minitower Configuration 1. Turn off the workstation and any external devices. Disconnect the power cord from the grounded AC outlet. Disconnect the network cable and any external devices from the system. 2. Remove the workstation access panel. 3. Remove the front bezel. 4. Disconnect all power and data cables from the drives in the 5.25-inch drive bays. 5. To release the drives from the 5.25-inch drive bay, press the drivelock as shown. Figure 4-7.
4-12 Hardware Upgrades 7. After placing the workstation in the minitower position, gently slide the drives back into the bay. Figure 4-8. Installing the drives NOTE: When the drives are properly inserted, the drivelock will secure them. NOTE: The diskette drive should always be placed in the bay nearest the internal 3.5-inch drives in the minitower configuration for proper clearance within the chassis. CAUTION: The use of unnecessary force may result in damage to the drives. 8.
4-13 CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. Desktop Configuration Minitower Configuration Figure 4-9. Changing from a desktop to a minitower configuration 10. Replace the subpanel, front bezel, and the workstation access panel. IMPORTANT: Be sure the subpanel and front bezel align properly with alignment tabs. 11.
4-14 Hardware Upgrades Internal Components 1 2 3 13 12 11 10 4 9 5 8 7 6 Figure 4-10.
4-15 Internal Components Continued Identifier Component : AGP slot ; Speaker < Processor (The processor in your workstation may look slightly different than the one pictured.) = Power supply Installing Additional Memory The workstation comes with at least 64 MB of Error Checking and Correcting (ECC ) unregistered, synchronous dynamic random access memory (SDRAM), dual inline memory modules (DIMMs) installed, and supports up to 768 MB of memory.
4-16 Hardware Upgrades CAUTION: Static electricity can damage the electronic components of the workstation or optional boards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See “Appendix B” of this guide for more information. CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so can damage the module. 1.
4-17 5. Match the notch on the module with the tab on the memory socket. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. 2 1 2 Figure 4-11. Installing a DIMM module 6. Replace the workstation access panel. 7. Plug the network cable back into the system. Plug the power cord back into the grounded AC outlet. Reconnect external devices. 8. Turn on the workstation. The workstation should automatically recognize the added memory.
4-18 Hardware Upgrades Installing an Expansion Board Your workstation contains expansion slots, as shown in the “Internal Components” section of this chapter. CAUTION: Static electricity can damage the electronic components of the workstation or optional boards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See “Appendix B” of this guide for more information. 1.
4-19 3. Remove the screw securing the expansion slot cover, then remove the slot cover from the slot, as illustrated. Figure 4-12. Removing the screw and expansion slot cover Compaq Professional Workstation AP200 Reference Guide Writer: M. Church Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003 File Name: E-CH04.
4-20 Hardware Upgrades 4. Slide the expansion board into the expansion slot and press it firmly into place. Figure 4-13. Installing an expansion board The processor in your workstation may look slightly different than the one pictured. NOTE: When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot 5. Replace the screw at the side of the expansion slot. 6. Replace the workstation access panel. 7.
4-21 Removing an Expansion Board 1. Turn off the workstation and any external devices, then disconnect the power cord from the grounded AC outlet. Disconnect the network cable and any external devices from the system. NOTE: You would remove the Accelerated Graphics Port (AGP) graphics controller the same way you would remove another expansion board. IMPORTANT: On a power-managed system, the power cord must be disconnected from the grounded AC outlet. 2. Remove the workstation access panel. 3.
4-22 Hardware Upgrades 7. Install an expansion slot cover to close the open slot. 8. Replace the workstation access panel. 9. Plug the network cable back into the system. Plug the power cord back into the grounded AC outlet and reconnect external devices. 10. Reconfigure the workstation, if necessary. See the “When to Reconfigure the Workstation” section in this chapter. Writer: M. Church Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003 File Name: E-CH04.
4-23 Installing Additional Drives The workstation supports up to five drives that can be installed in various configurations. When installing additional IDE drives, follow these guidelines: ■ For optimal performance, connect hard drives to the primary controller. Connect expansion devices, such as IDE CD-ROM, tape, and diskette drives to the secondary controller. ■ You may install either a third-height or a half-height drive into a halfheight bay.
4-24 Hardware Upgrades Using the Cable-Select Feature with IDE Ultra ATA Devices Select models of the Compaq Professional Workstation AP200 have an internal IDE Ultra ATA hard drive preinstalled. Optional IDE drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive).
4-25 Installing Optional SCSI Devices Select models of the Compaq Professional Workstation AP200 have an internal SCSI hard drive preinstalled. You can install additional high-performance SCSI devices using the external SCSI connector located on the rear panel of the workstation.
4-26 Hardware Upgrades ■ Turn on an external SCSI device before turning on power to the workstation. This enables the system board controller to recognize the external SCSI device. When an external SCSI device is connected to the external SCSI connector on the rear panel of the workstation, that device becomes the end of the SCSI chain and must be terminated. CAUTION: Do not route cables near the air intake to the power supply.
4-27 For additional information about installing optional SCSI devices, refer to the documentation included with the device option kit or contact your Compaq Authorized Dealer, Reseller, or Service Provider. Installing a SCSI Device IMPORTANT: Compaq does not support mixing IDE Ultra ATA and SCSI hard drives in the same system. If you are replacing a hard drive in bay 4 or 5, it must be of the same type.
4-28 Hardware Upgrades Installing an IDE CD-ROM or Tape Drive CAUTION: Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See Appendix B for more information. NOTE: These procedures can also be used for installing a SCSI device. For more information, refer to the documentation that came with the SCSI device option kit. 1.
4-29 Figure 4-17. Aligning the guide screws and installing an optional 5.25-inch drive 4. Connect the drive power and signal cables and, if it is a CD-ROM drive, connect the audio cable. The other end of the audio cable should be connected to the optional audio board, if installed. Figure 4-18. Connecting the drive cables to the drive Compaq Professional Workstation AP200 Reference Guide Writer: M.
4-30 Hardware Upgrades 1 2 3 Figure 4-19. Connecting the drive cables to the system board Table 4-2 Drive Cables Identifier Component 1 IDE diskette drive connector 2 IDE Ultra ATA hard drive connector 3 IDE CD-ROM connector 5. Remove the bezel blank from the subpanel inside the front bezel. See the section “Removing the Bezel Blank.” 6. Replace the workstation access panel. 7. Plug the network cable back into the system. Plug the power cord back into the grounded AC outlet.
4-31 Installing a 3.5-Inch Drive into the Third-height, 5.25-Inch Drive Bay 1. Turn off the workstation and any external drives. Disconnect the power cord from the grounded AC outlet. Disconnect the network cable and any external devices from the system. Then remove the workstation access panel. IMPORTANT: On a power-managed system, the power cord must be disconnected from the grounded AC outlet. 2. Install one guide screw on the right side of the drive 2. 3.
4-32 Hardware Upgrades 6. Install two guide screws on each side of the adapter 1. 7. Install the adapter in the desired drive bay by sliding it into the front of the drive cage 2; the drivelock automatically secures the adapter when it snaps into place. NOTE: The primary 3.5-inch diskette drive should only be installed into bay 3. Bay 3 is the bottom bay in the minitower configuration and the topmost bay in the desktop configuration. 1 2 Extra screws on chassis Figure 4-21.
4-33 8. Connect the drive power and signal cables. Figure 4-22. Connecting the drive cables to the drive 1 2 3 Figure 4-23. Connecting the drive cables to the system board Compaq Professional Workstation AP200 Reference Guide Writer: M. Church Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003 File Name: E-CH04.
4-34 Hardware Upgrades Table 4-3 Drive Cables Identifier 9. Component 1 IDE diskette drive connector 2 IDE Ultra ATA hard drive connector 3 IDE CD-ROM connector If necessary, remove the bezel blank from the subpanel inside the front bezel. See the section “Removing the Bezel Blank.” 10. Replace the workstation access panel. 11. Plug the network cable back into the system. Plug the power cord back into the grounded AC outlet. Reconnect external devices. 12.
4-35 Figure 4-24. 5. Releasing the drives with the drivelock While pressing the drivelock, pull the drive out of the drive bay. Figure 4-25. Removing a drive from the 5.25-inch drive bay 6. Store in antistatic packaging. Compaq Professional Workstation AP200 Reference Guide Writer: M. Church Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003 File Name: E-CH04.
4-36 Hardware Upgrades Replacing the Battery The battery that comes with your workstation provides power to the real-time clock and has a lifetime of about five years. When replacing the battery, use a Renata CR2032 or equivalent 3-volt lithium coin cell battery. 1. Turn off the workstation and any external devices. Disconnect the power cord from the grounded AC outlet. Disconnect the network cable and any external devices from the system. Remove the workstation access panel.
4-37 2. Lift the battery out of its holder. Figure 4-27. Removing the coin cell battery 3. Slide the replacement battery into position. NOTE: Positive polarity should be positioned up. 4. The battery holder automatically secures the battery in the proper position. 5. Replace any expansion boards you have removed. 6. Replace the workstation access panel. 7. Plug the network cable back into the system. Plug the power cord back into the grounded AC outlet and reconnect external devices. 8.
5-1 Chapter 5 Network Communications This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network. Once your network connection is active, you can share resources such as a printer, exchange information from device to device, and run common software programs. NOTE: For more information on networking, refer to the Software Installation Guide.
5-2 Network Communications Connecting to an Ethernet Network An RJ-45 Ethernet network connector is included on your workstation. Attaching a Network Cable to the RJ-45 Connector Refer to the following illustration to connect a network cable to the RJ-45 connector. IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable.
5-3 Figure 5-1. Attaching the network cable to the RJ-45 connector WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications/telephone connectors into the network interface controller (NIC) receptacles. Installing the Network Driver The network device driver enables the workstation to communicate with the network. The network driver is preinstalled on your workstation.
6-1 Chapter 6 Troubleshooting This guide provides information on how to identify and correct some common disk, display, memory, and software problems. It also identifies and explains some common messages you may receive on the screen, including specific error messages that may display during the Power-On Self-Test (POST) at startup. You will not see these POST error messages if your workstation is configured for the Clean Boot mode.
6-2 Troubleshooting Helpful Hints If you encounter some minor problems with your workstation, monitor, or software, refer to the following list of general suggestions before taking further action: ■ Verify that the workstation and monitor are plugged into a working grounded AC outlet. ■ Verify that the workstation is turned on and the green power light is on. ■ Verify that the monitor is turned on and the green monitor light is on.
6-3 Solving Minor Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself, contact your Compaq Authorized Dealer or Reseller. See the “Getting Help” section in the front of this guide for a list of Compaq worldwide technical support telephone numbers. Table 6-1 Solving Minor Problems Problem Cause Solution Workstation won't turn on. Workstation is not connected to an external power source.
6-4 Troubleshooting Solving Minor Problems Continued Problem Workstation poweredoff automatically. Cause The unit temperature was exceeded. The fan may be blocked. Solution Unit is in an exceedingly hot environment. Let it cool down. Contact your Compaq Authorized Reseller or Service Provider. Workstation appears to pause periodically. The unit temperature was exceeded because the workstation was functioning with the cover or side panel removed.
6-5 Table 6-2 Solving Disk Problems Problem Diskette drive light stays on. Diskette drive cannot write to a diskette. A problem has occurred with a disk transaction. Cause Solution Diskette is damaged. In Windows NT Workstation 4.0, run Scan Disk. Click Start; then select Programs, DiskTools, ScanDisk. Diskette is incorrectly inserted. Remove diskette and reinsert. Drive button is not pushed in. Push in drive button. Software program is damaged. Check the program diskettes.
6-6 Troubleshooting Solving Disk Problems Continued Problem Cause Solution Diskette is not formatted. Format the diskette. You are using the wrong diskette type for the drive type. Check the type of drive you are using and use the correct diskette type. Drive is not found. Cable is loose. Check connections. Second IDE Ultra ATA hard drive does not perform optimally. Workstation configuration does not recognize second diskette drive. Use Computer Setup to enable the second diskette drive.
6-7 Solving SCSI Problems If you encounter SCSI device problems, refer to the common causes and solutions listed in the following table. Table 6-3 Solving SCSI Problems Problem Cause Solution System with IDE and SCSI drives will not boot from SCSI hard drive. The IDE drive is not disabled through the Configuration utility. Under the Computer Setup Advanced menu, disable the primary IDE controller. Compaq does not support mixing IDE Ultra ATA and SCSI hard drives in the same system.
6-8 Troubleshooting Solving Display Problems If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table. Table 6-4 Solving Display Problems Problem Screen is blank. Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and verify that the monitor light is on. The cable connections are not correct.
6-9 Solving Display Problems Continued Problem Cause Solution Screen is blank. (Continued) You are using a fixed-sync monitor and it won't sync at the resolution chosen. Be sure that the monitor can accept the same sweep rate as the resolution chosen. Monitor does not function properly when used with energy-saver features. Monitor without energy-saver capabilities is being used with energy-saver features enabled. Disable monitor energy-saver feature. Video colors are wrong.
6-10 Troubleshooting Solving Display Problems Continued Problem Cause Solution Blurry display or requested resolution cannot be set. If the graphics controller was upgraded, the correct display drivers may not be loaded. Install the display drivers on the diskette included in the upgrade kit. Screen goes blank. You may have a screen blanking utility installed or energy-saver features are enabled. Press any key or type in your password. The picture is broken up, or it rolls, jitters, or blinks.
6-11 Solving Display Problems Continued Problem Cause Solution Cursor will not move using the arrow keys on the keypad. The Num Lock key may be on. Press the Num Lock key. The light should not be on if you want to use the arrow keys. Sound does not come out of the speaker. Software volume control is turned down in Microsoft Sound System Control Panel, or CD-ROM volume control on the front or back of the workstation is turned down.
6-12 Troubleshooting Solving Printer Problems If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table. Table 6-5 Solving Printer Problems Problem Printer will not print. Cause Solution Printer is not turned on nor on-line. Turn the printer on and make sure it is online. The correct printer drivers for your application are not installed. Install the correct printer drivers for your application.
6-13 Solving Hardware Installation Problems You may need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. To reconfigure the workstation in Windows NT Workstation 4.0 after installing new hardware, run the Computer Setup utility. See Chapter 2, “Software,” for more information on Computer Setup. Table 6-6 Solving Hardware Installation Problems Problem A new device is not recognized as part of the workstation system.
6-14 Troubleshooting Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 6-7 Solving Network Problems Problem Cause Solution The Remote Wakeup feature is not available when using an AUI network connection. Use an RJ-45 network connection. The 3-pin WOL header may not be connected properly.
6-15 Solving Network Problems Continued Problem Network status link light does not turn on, or it flashes (Continued). Diagnostics reports a failure. Diagnostics passes, but the workstation does not communicate with the network. Cause Solution Network driver is not properly loaded. Reinstall network driver using the Compaq SmartStart for Workstations CD. System cannot autosense the network. Disable autosensing capabilities and force the system into the correct operating mode.
6-16 Troubleshooting Solving Network Problems Continued Problem Diagnostics passes, but the workstation does not communicate with the network. (Continued). Network controller stopped working when an expansion board was added to the workstation. Network controller stopped working without apparent cause. Cause Solution Network driver is not loaded, or driver parameters do not match current configuration.
6-17 Solving Network Problems Continued Problem Cause Solution Network controller stopped working without apparent cause (Continued). The network controller is defective. Contact your Compaq Authorized Service Provider. Cannot connect to network server when attempting Remote System Installation The network controller is not configured properly. Run Computer Setup and modify the embedded NIC settings. A Remote Management System installation Server is not available.
6-18 Troubleshooting Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. Table 6-8 Solving Memory Problems Problem System won't boot or does not function properly after installing additional memory modules. Cause Solution Memory module is not the correct type or speed grade for the system.
6-19 Solving Memory Problems Continued Problem Cause Solution Memory configuration may not be set up correctly. From the Control Panel icon, select the System Performance tab and increase virtual memory. You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. The memory modules may not be installed correctly.
6-20 Troubleshooting Solving CD-ROM Problems If you encounter CD-ROM problems, refer to the common causes and solutions listed in the following table or to the documentation that came with the optional CD-ROM. Table 6-9 Solving CD-ROM Problems Problem Cause Solution System will not boot from CD-ROM drive. The CD-ROM boot is not enabled through the Computer Setup utility. Run the Computer Setup utility and set the drive priorities. CD-ROM devices are not detected, driver is not loaded.
6-21 Troubleshooting Using Compaq Intelligent Manageability Features The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the workstation is connected to a network and the Compaq Management Agents for Workstations are installed and configured, a Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application.
A-1 Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
A-2 Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
A-3 Declaration of Conformity for Products Marked with FCC Logo, United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, contact: Compaq Computer Corporation P. O.
A-4 Regulatory Compliance Notices Mouse Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
A-5 Japanese Notice Taiwan Notice Compaq Professional Workstation AP200 Reference Guide Writer: kmosby Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003 File Name: H-APPA.
A-6 Regulatory Compliance Notices Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.
A-7 Laser Product Label The following label or equivalent is located on the surface of your CD-ROM drive. This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. This label appears on a laser device installed in your product. Laser Information Laser Type Semiconductor GaAIAs Wave Length 780 nm +/- 35 nm Divergence Angle 53.5 degrees +/- 0.5 degrees Output Power Less than 0.2 mW - or - 10,869 W·m sr Polarization Circular 0.25 Numerical Aperture 0.45 inches +/- 0.
A-8 Regulatory Compliance Notices Battery Replacement Notice Your computer is provided with a lithium internal battery. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product. For more information about battery replacement or proper disposal, contact your Compaq Authorized Reseller or your Authorized Service Provider.
B-1 Appendix B Electrostatic Discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor might damage system boards or other staticsensitive devices. This type of damage would reduce the life expectancy of the device. To prevent electrostatic damage: ■ Avoid hand contact by transporting and storing products in static-safe containers.
B-2 Electrostatic Discharge Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: ■ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ± 10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
C-1 Appendix C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your server. Power cord sets for use in other countries must meet the requirements of the country where you use the server. For more information on power cord set requirements, contact your Authorized Compaq Dealer.
C-2 Power Cord Requirements Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Table C-1 Power Cord Set Requirements - By Country Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Switzerland United Kingdom United States NOTES: 1. 2. 3.
D-1 Appendix D Routine Workstation Care and Shipping Preparation Routine Computer Care To take care of your computer and monitor: ■ Operate the computer on a sturdy, level surface. Leave a 3-inch (7.6-cm) clearance at the back of the system unit and above the monitor to permit the required airflow. ■ Never operate the computer with the cover or side panel removed. ■ Never restrict the airflow into the computer by blocking the front vents or air intake.
D-2 Routine Workstation Care and Shipping Preparation CD-ROM Drive Precautions Be sure to observe the following guidelines while operating or cleaning your CD-ROM drive. Operation ■ Do not move the drive during operation. This can cause it to malfunction during reading. ■ Avoid exposing the drive to sudden changes in temperature because condensation might form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power.
D-3 Shipping Preparation Follow these steps when preparing to ship your computer: 1. Back up the hard drive files onto PD discs, tape cartridges, or diskettes. Be sure the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: off. The hard drive locks automatically when the system power is turned 2. Remove and store any program diskettes from the diskette drives. 3. Insert a blank diskette into the diskette drive to protect the drive while in transit.
E-1 Appendix E Error Codes This chapter lists the error codes you might encounter during the Power-On Self-Test (POST) or after restarting the computer, the probable source of the problem, and the steps you can take to resolve the error condition. Table E-1 Power-On Self-Test Messages Message 101-Option ROM Checksum Error 102-System Board Failure Beeps* 1L, 1S None Probable Cause Option ROM checksum DMA, timers, etc. Recommended Action 1. Inspect the ROM placement. 2. Verify the correct ROM. 3.
E-2 Error Codes Power-On Self Test Message Continued Message 162-System Options Not Set Beeps* 2S Probable Cause Recommended Action Configuration incorrect Run Computer Setup or Windows NT utilities. RTC (real-time clock) battery may need to be replaced. Battery life is approximately 5 years. First reset the date and time under Control Panel. If the problem persists, replace the RTC battery.
E-3 Power-On Self Test Message Continued Message Beeps* 163-Time and Date Not 2S Set 164-Memory Size Error 2S Probable Cause Recommended Action Invalid time or date in configuration memory Set the date and time under Control Panel. RTC (real-time clock) battery may need to be replaced. Battery life is approximately 5 years. If the problem persists, replace the RTC battery.
E-4 Error Codes Power-On Self Test Message Continued Message 201-Memory Error Beeps* None 203-Memory Address None Error 2S 207-ECC Corrected Single Bit Errors in DIMM/SIMM Pair(s) X, X, ... 213-Incompatible DIMM Module in DIMM Socket(s) X, X, ... 2S Probable Cause RAM failure RAM failure Recommended Action 1. Make sure your memory module(s) (if any) are installed properly. 2. Replace the memory module(s). 3. Replace the system board. 1. Make sure your memory module(s) 2.
E-5 Power-On Self Test Message Continued Message Beeps* Probable Cause 301-Keyboard Error None Keyboard failure 303-Keyboard Controller Error None I/O board keyboard controller 304-Keyboard or System Unit Error None Keyboard failure Recommended Action Reconnect keyboard with computer turned off. 1. Replace the keyboard. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Replace the keyboard. 3. Replace the system board.
E-6 Error Codes Power-On Self Test Message Continued Message Beeps* 601-Diskette Controller None Error Probable Cause Diskette controller circuitry or floppy drive circuitry incorrect Recommended Action 1. Run Setup. 2. Check and/or replace cables. 3. Replace diskette drive. 4. Replace the system board. 602-Diskette Boot Record Error None Diskette in drive A not bootable. Replace the diskette. 605-Diskette Drive Type Error 2S Mismatch in drive type Run Computer Setup or Windows NT utilities.
E-7 Power-On Self Test Message Continued Message Beeps* Probable Cause Recommended Action 1151-System Board Com Port 1 Address Assignment Conflict 2S Both external and internal serial Run Computer Setup or ports are assigned to COM1. Windows NT utilities. 1152-System Board Com Port 2 Address Assignment Conflict 2S Both external and internal serial Run Computer Setup or ports are assigned to COM2. Windows NT utilities.
E-8 Error Codes Power-On Self Test Message Continued Message Beeps* Probable Cause Recommended Action Run Compaq Diagnostics for Windows NT. See Chapter 2, “Software.” 1782-Disk Controller Failure None Hard drive circuitry error 1790-Disk 0 Failure None Hard drive error or wrong drive Run Compaq Diagnostics type for Windows NT. See Chapter 2, “Software.” 1791-Disk 1 Failure None Hard drive error or wrong drive Run Compaq Diagnostics type for Windows NT. See Chapter 2, “Software.
E-9 Power-On Self Test Message Continued Message Audible Beeps* 1L, 3S Flashing Power and HD None LEDs Flashing Num Lock 1S, 2L Probable Cause System ROM is bad; system is running in Failsafe Boot Block mode. Unseated backplane System memory not present Recommended Action Reflash the ROM using a ROMPaq diskette. See the “Failsafe Boot Block ROM” section of Chapter 3, “Intelligent Manageability.” 1. Remove backplane. 2. Wipe connector. 3.
E-10 Error Codes Power-On Self Test Message Continued Message Flashing Caps Lock Flashing Scroll Lock Beeps* 1L, 2S 2L, 1S Probable Cause Recommended Action 1. Clear CMOS. Video controller is not present or 2. is incorrectly initialized. System board hardware failure (prior to video) If video card has been added, remove and reseat. Replace the system board.
F-1 Appendix F Specifications Table F-1 Specifications Component U.S. Metric Minitower Dimensions 17.65 in. 6.60 in. 17.11 in. 44.83 cm 16.76 cm 43.46 cm Height Width Depth 6.60 in. 17.65 in. 17.11 in. 16.76 cm 44.83 cm 43.
F-2 Specifications Specifications Continued Environmental Requirements U.S. Metric Temperature Operating 50° to 95°F 10° to 35°C Shipping 4° to 140°F 20° to 60°C Humidity (noncondensing) Operating 20% to 80% Nonoperating 10% to 90% Maximum Altitude (unpressurized) Operating 10,000 ft 3,048 m Nonoperating 30,000 ft 9,144 m Power Output 200 W Rated Input Current (maximum)145 W 200 W 5.
G-1 Appendix G Clearing Configuration Memory The workstation’s configuration memory (CMOS) may occasionally be corrupted. When this occurs, it is usually due to software or hardware that is not functioning accurately, or due to the addition or removal of expansion boards. If the workstation’s configuration memory becomes corrupted, it is necessary to clear the configuration memory. 1. Turn off the workstation and any external devices, and disconnect the power cord from the grounded AC outlet. 2.
G-2 Clearing Configuration Memory 4. Locate the jumper labeled E50. 1 2 3 Figure G-1. Locating the E50 jumper and pins 1-3 on the system board 5. Remove the jumper from pins 1 and 2, place it on pins 2 and 3 for approximately 30 seconds, then return it to pins 1 and 2. 6. Replace the workstation access panel. 7. Reconnect the network cable and external devices. 8. Plug in the workstation and turn on power.
Index-1 Index A About This Guide ix ACPI overview 3-25 administrator (setup) password 3-7 Advanced Configuration and Power Interfaces See ACPI AGP connector 1-5 slot 4-15 Asset Management 3-1, 3-2 viewing asset tracking number 2-6 Asset Tag, setting 2-7 AssetControl 3-2 ATA hard drive 1-2, 4-24 audio board 1-2 audio card 4-14 audio features headphone connector 1-5 line-in audio connector 1-5 line-out audio connector 1-5 microphone connector 1-5 audio security, enabling/disabling 2-7 Automatic Diagnostics 2
Index-2 Compaq Management Solutions Partners Program 3-2, 3-29 Compaq Support Software CD kit 3-26.
Index-3 DMI 3-2 overview 3-27 drive bays 1-2, 1-6, 4-14 drive cables connecting 4-34 illustrated 4-29 drive mounting screws 4-14 drive positions illustrated 1-6 drivelock 4-14 drives installing optional 3.5-inch 4-31 illustrated 4-32 installing optional 5.
Index-4 front panel components CD-ROM drive activity light 1-3 CD-ROM eject button 1-3 CD-ROM headphone jack 1-4 CD-ROM volume 1-4 diskette drive activity light 1-4 diskette eject button 1-3 hard drive activity light 1-3 power-on light 1-3 G Getting Help xi graphics controller setting boot order 2-8 grounding methods B-2 H hard drive 1-2 drive position 1-6 Ultra ATA 4-24 hard drive activity light 1-3 hardware installation problems, solving 6-13 hardware, optional installation overview 4-3 headphone conne
Index-5 keyboard Continued placement D-1 setting locale 2-7 tilt feet 1-10 using Windows logo keys 1-8 keyboard lights identifying 1-9 illustrated 1-9, 3-21 keyboard tilt feet, illustrated 1-10 keys Windows logo 1-7 minitower configuration changing to desktop 4-8 illustrated 4-10 minor problems, solving 6-3 monitor connector 1-5 mouse 1-2 connector 1-5 enabling and disabling 3-15 mouse compliance statement A-4 L network cable to RJ-45 connector 5-2 controller 5-1 installing drivers 5-3 interface connect
Index-6 parallel interface, disabling 3-9 parallel port disabling 2-7 enabling 2-7 setting resources 2-8 passwords 3-7 changing 3-12 clearing 3-13 entering 3-11 establishing 3-10 power-on 3-11 setup 3-10 PCI bus mastering, enabling/disabling 2-8 PCI devices, viewing currently installed devices 2-8 PCI VGA palette snooping, enabling/disabling 2-8 Plug and Play (PnP) devices, viewing current settings 2-8 POST 6-1, E-1–E-10 setting the POST mode 2-7 power button configuring for suspend 3-24 power cord connect
Index-7 rear panel connectors Continued Universal Serial Bus (USB) connector 1-5 voltage select switch 1-5 reconfiguring the computer 6-4, 6-13 registering your workstation 2-13 reinstalling your software 2-13 Remote Management Administrators Guide 3-18, 3-22 remote ROM flash 3-18 Remote Security Management 3-21 Remote System Installation 3-23 Remote Wakeup and Remote Shutdown 5-2 removable media boot control 3-7 write control 3-7 replicating your setup 3-23 RJ-45 connector connecting to network 5-2 illust
Index-8 Simple Network Management Protocol See SNMP slots, expansion 4-14 SMART III Hard Drive Fault Prediction 3-5 SNMP 3-5, 3-28 software reinstalling 2-13 support 3-26 Software Installation Guide 2-13, 4-2, 5-1 software problems, solving 6-20 speaker 1-2 special function keys illustrated 1-7 specifications F-1 subpanel, removing 4-7 support software 1-2, 3-26 Support Software CD kit 3-17, 3-18, 3-22, 3-26 surge-tolerant power supply 3-6 suspend mode enabling/disabling power LED blink 2-7 setting power b
Index-9 USB connector 1-2, 1-5 USB port enabling/disabling 2-7 using Compaq Diagnostics for Windows NT 3-4 Computer Checkup (TEST) 2-11 View System Information (INSPECT) 2-11 utilities See Computer Setup utilities.
