System information

Troubleshooting 16-1

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Carey Gregg Saved by: Carey Gregg Saved date: 09/23/98 1:07 PM

Pages: 26 Words: 5203 Template: c:\kmosby\templates\ref.dot

Part Number: 316216-003 File name: Ch16.doc

chapter

ROUBLESHOOTING

Troubleshooting Checklist

If you encounter a minor problem with the computer or software

applications, go through the following checklist for possible

solutions:

■

Is the computer connected to an external power source or does

it have a fully charged battery pack installed?

■

Is the computer turned on and is the power light on?

■

Are all cables connected properly and securely?

■

Did the diskette drive contain a nonbootable diskette when

you turned on the computer?

■

Have you installed all the necessary device drivers? For

example, if you are using a mouse, you may need to install a

mouse device driver.

■

Have you installed printer drivers for each application?

■

Did you exit properly from Windows before shutting off your

computer? Failure to exit properly can result in file corruption.

■

Have you scanned the computer for viruses?