System information
16-6 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 09/23/98 1:07 PM
Part Number: 316216-003 File name: Ch16.doc
Solving CD-ROM Drive/Compact Disc Problems
Problem Possible Cause Solution
CD-ROM drive
cannot read a
compact disc
The CD is not
properly seated in
the drive.
Eject the CD, reseat it
and close the tray.
The CD has been
loaded upside down.
Eject the CD, turn it over,
then reload
The CD may be dirty
or scratched.
Clean the CD and
reload it.
Load another CD.
Cannot eject
compact disc
CD is not properly
loaded in the drive.
Turn off the computer
and insert a thin metal
rod into the emergency
eject hole on the front
bezel of the CD-ROM
drive. Press firmly.
Slowly pull the tray out
from the drive until the
tray is fully extended,
then remove the CD.
Solving Diskette Drive Problems
Problem Possible Cause Solution
Diskette drive light
stays on
Diskette is damaged. If you are running
Windows 95, run ScanDisk
on the diskette drive to
determine the cause of
damage.
If you are running
Windows NT, go to the
system prompt and type a:
chkdsk. The computer will
automatically scan for
errors.
An external device is
draining the battery
pack.
Turn off or remove any
external device when not
using it.