System information

Troubleshooting 16-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 09/23/98 1:07 PM
Part Number: 316216-003 File name: Ch16.doc
Solving Diskette Drive Problems
Problem Possible Cause Solution
Diskette drive light
stays on
Diskette is damaged.
If you are running Windows
95, run ScanDisk
on the
diskette drive to determine
the cause of damage.
If you are running Windows
NT, go to the system prompt
and type a: chkdsk. The
computer will automatically
scan for errors.
Diskette is incorrectly
inserted.
Remove diskette and
reinsert.
Diskette drive cannot
write to a diskette
Diskette is not
formatted.
Format the diskette.
If you are running
Windows 95:
1. From the Windows 95
desktop, double-click
on My Computer.
2. Click on 3½ Floppy.
3. Click File Æ Format.
4. Fill in the appropriate
information, then click
Start.
If you are running Windows
NT, format the diskette by
entering format a: at the
system prompt.
Diskette is write-
protected.
Use a diskette that is not
write-protected.
If the contents of the diskette
may be added to or deleted,
remove write-protection from
the diskette by sliding the tab
on the corner of the disk until
the window is closed.
Computer is writing
to the wrong drive.
Check your application to
see which drive it is trying to
access, then change the
drive letter and/or path if
necessary.
Not enough space is
left on the diskette.
Copy the information onto a
diskette that has more free
disk space.
Diskette drive is
disabled.
Enable the diskette drive
through Device Manager or
through Computer Setup.