System information

16-12 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 09/23/98 1:07 PM
Part Number: 316216-003 File name: Ch16.doc
Solving Modem Problems
Problem Possible Cause Solution
Modem loses
connection
The connection from
the phone line to the
modem is loose.
Disconnect, then
reconnect the phone
cable. Reestablish
connection.
Call Waiting has not
been disabled.
To disable Call Waiting:
1. Click Start, Control
Panel, double-click
Modems.
2. From the General
tab of the Modems
Properties page,
click Dialing
Properties.
3. From the My
Location tab of the
Dialing Properties
page, check the box
labeled “This
location has call
waiting.” Then select
*70, 70#, or 1170
from the drop-down
list to disable call
waiting for your
dialing area.
Hibernation was
initiated or a low-
battery condition
occurred.
Restart the
communications
software to restore
the original modem
settings after exiting
Hibernation or resolving
the low-battery condition.