Specifications

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2-4
Troubleshooting
Table 2-3
Solving Ethernet Network Problems
Problem Probable Cause Recommended Action(s)
When turned on, the
computer does not detect the
network.
The computer is not
connected to the Ethernet
network.
Connect the computer to the Ethernet
network.
Suspend or Hibernation was
initiated.
Exit Suspend or Hibernation.
Windows 95: Restart the system by clicking
Start > Shut Down > Restart the Computer.
Windows NT: Click Start > Shut Down.
Power the computer back on.
After installing the network
operating system, the
computer does not detect the
network interface.
The network driver fails to
load during initialization.
If using a network interface
card connected to a parallel
port, the port has been
disabled.
Ensure that network drivers are loaded and
that the drive path is correct.
Enable the parallel port. Restart the system.
Press
F10
immediately when the cursor
appears in the top right corner of the screen
.
Suspend or Hibernation was
initiated.
Exit Suspend or Hibernation.
Windows 95: Restart the system by clicking
Start > Shut Down > Restart the Computer.
Windows NT: Click Start > Shut Down. Power
the computer back on.
Diagnostics reports a failure.
The cable is not securely
connected to the network
connector on the Ethernet
network.
Ensure that the cable is securely connected to
the proper network connector on the Ethernet
network.
There is a problem with the
cable or device at the other
end of the cable.
Ensure that the cable and device at the other
end of the network connection are operating
properly.
Possible hardware failure. Replace the Ethernet assembly.
Diagnotics reports no errors,
but the computer does not
communicate with the
network.
Network drivers are not
loaded.
Load the network drivers.
Windows 95: Restart the system by clicking
Start > Shut Down > Restart the Computer.
Windows NT: Click Start > Shut Down. Power
the computer back on.
A network configuration error
may have occurred (i.e., *.ini,
*.inf, *.nif, or
CONFIG.SYS
files may need to be modified).
Contact the network administrator.
Suspend or Hibernation was
initiated.
Exit Suspend or Hibernation.
Windows 95: Restart the system by clicking
Start > Shut Down > Restart the Computer.
Windows NT: Click Start > Shut Down. Power
the computer back on.
Continued