Specifications

Troubleshooting 2-17
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: JAbercrombie Saved date: 07/06/00 3:56 PM
Part Number: 128679-004 File name: Ch02
2.6 Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some
common hardware, memory, and software problems. It also explains
several types of messages that may be displayed on the screen.
Since symptoms can appear to be similar, carefully match the symptoms
of the computer malfunction against the problem description in the
Troubleshooting tables to avoid a misdiagnosis.
Before Replacing Parts
When troubleshooting a problem, check the following items for possible
solutions before replacing parts:
Verify that cables are connected properly to the suspected defective
parts.
Verify that all required device drivers are installed.
Verify that all printer drivers have been installed for each
application.
Obtaining Update Information with Info Messenger
Compaq Info Messenger allows you to set a customized search of the
Compaq Web site. By registering for this utility, you can stay up to date
with software and hardware information specific to your system.
Verify that cables are connected properly to the suspected defective
parts.
Select the Categories menu, then select a category from the
drop-down list.
To register, follow the instructions on the Info Messenger page.
When your registration is complete, you can
Implement your customized search whenever you prefer from
the Info Messenger page.
Set Info Messenger to send you the information by email as it
becomes available.
Info Messenger will also inform you if there are updates to the system
ROM for your computer.