User Guide

Troubleshooting 2-17
Table 2-12
Solving Hard Drive Problems
Problem Possible Cause Solution
Accessing information on the
hard drive is much slower
than usual.
Hard drive entered low
power state due to timeout
and is now exiting from it.
Wait for the system to restore
the previously saved data to its
state prior to initiating a low
power state.
Hard drive is fragmented/not
optimized or has errors.
Run ScanDisk and Disk
Defragmenter.
Hard drive does not work. Hard drive is not seated
properly.
Turn off and unplug the computer,
remove the hard drive, and
reinsert the hard drive.
Errors occur after starting
from an additional hard
drive.
Additional hard drive has not
been specially prepared with
necessary software.
Boot from the original hard drive
or a specially prepared hard
drive.
System does not recognize
a hard drive.
The drive is not seated
properly.
Remove, then reinsert the drive.
The drive is damaged. Try using the hard drive in
another bay to verify that the
problem is with the drive. Run
ScanDisk on the drive.
The drive was inserted while
system was on or in Suspend
or Hibernation.
Shut down the computer before
inserting removing a hard drive.
DriveLock settings cannot be
accessed in Computer Setup.
The DriveLock settings are
accessible only when you
enter Computer Setup by
turning on (not restarting) the
computer.
Completely turn off the computer.
Turn the computer back on, then
run Computer Setup by pressing
F10 when the blinking cursor light
appears upper-right on the
screen.