System information

15-10 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving Infrared Problems Continued
Problem Possible Cause Solution
Data transmission problem. Direct sunlight,
energy-saving fluorescent
light, or flashing
incandescent light is close
to the infrared connections.
Remove the interfering
light source(s).
Move the infrared ports
closer together.
Select a slower fixed baud
rate for both devices.*
Interference from other
infrared-equipped devices.
Keep infrared-equipped
remote control units, such
as wireless headphones,
pointed away from the
infrared connection.
Dirty infrared lens. Clean the lens with a
lint-free cloth.
Distance. Verify that the infrared
ports are not more than 1.5
feet (0.5 meter) apart.
Movement. Do not move either unit
during data transmission.
Orientation. Adjust the infrared ports so
that they point within 15
degrees of each other.
Physical obstruction. Remove any objects
between the two infrared
ports that could be
interfering with the
line-of-sight data
transmission.
*For instructions, refer to your infrared communications software documentation.