77620-006.book Page i Thursday, March 14, 2002 3:16 PM b Troubleshooting Guide Compaq Evo Desktop Family Compaq Evo Workstation Family Document Part Number: 177620-006 May 2002 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems.
177620-006.book Page ii Thursday, March 14, 2002 3:16 PM © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo and Evo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft, MS-DOS, Windows, Windows NT, and Windows XP are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.
177620-006.book Page iii Thursday, March 14, 2002 3:16 PM Contents 1 Computer Diagnostic Features Compaq Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Installing Compaq Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Using Categories in Compaq Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . 1–4 Running Diagnostic Tests in Compaq Diagnostics for Windows . . . . . . . . . . . . .
177620-006.book Page iv Thursday, March 14, 2002 3:16 PM Contents A Post Error Messages POST Numeric Codes and Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 POST Diagnostic Keyboard LEDs, Front Panel LEDs and Audible Codes . . . . . . . . A–14 B Password Security and Resetting CMOS Resetting the Password Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing and Resetting the CMOS . . . . . . . . . . . . . . . . . . . .
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM 1 Computer Diagnostic Features Compaq Diagnostics for Windows The Compaq Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of your computer while running Microsoft Windows (Microsoft Windows 98, Microsoft Windows Me, Microsoft Windows 2000, Microsoft Windows NT 4.0, and Microsoft Windows XP).
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177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Tabs—Overview, Test, Status, Log, Error Below the ToolBar are five tabs: ■ Overview—The Overview window displays general overview information about the computer. This is the window that is displayed when you first start the utility. The left side of the window shows hardware information, and the right side of the window shows software information.
177620-006.book Page 4 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features 3. Click Next to install Compaq Diagnostics for Windows. 4. After the program has finished installing, you may be prompted to restart the computer, or it may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit the program. You must restart the computer to complete the installation of Compaq Diagnostics for Windows.
177620-006.book Page 5 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features To print the information, click File, then select Print. Select one of ✎ the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected. To save the information, click File, then select Save As. Select one of ✎ the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category.
177620-006.book Page 6 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features 3. Select one of the following options: ❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if Unattended Mode is selected. ❏ Complete Test—Runs maximum testing of each device. The user can select Interactive Mode or Unattended Mode. ❏ Custom Test—Runs only the tests you select.
177620-006.book Page 7 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Compaq Configuration Record Utility Compaq Configuration Record Utility is a windows-based information-gathering tool similar to other Compaq management tools. It gathers critical hardware and software information from various computer subsystems to give a complete view of your desktop or workstation.
177620-006.book Page 8 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Compaq Configuration Record Utility has two view options: ✎ The Show Changed Items Only and Show All. The default view is Show Changed Items Only, therefore all the text is displayed in the color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system. Compaq Configuration Record Utility is part of Compaq ✎ The Diagnostics for Windows.
177620-006.book Page 9 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features The Compaq Remote Diagnostics Enabling Agent provides a Web browser interface to Compaq Diagnostics for Windows. This enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider. The Compaq Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems.
177620-006.book Page 10 Thursday, March 14, 2002 3:16 PM Computer Diagnostic Features Protecting Your Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM 2 Troubleshooting Without Diagnostics This guide provides information on how to identify and correct minor disk, graphics, memory, and software problems. It also explains many of the messages that may be displayed on the screen, including specific error messages that may appear during the Power-On Self-Test (POST) at startup. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Helpful Hints If you encounter some minor problems with your computer, monitor, or software, see the following list of general suggestions before taking further action: Ä 2–2 ■ Check that the computer and monitor are plugged into a working electrical outlet. ■ Check to see that the computer is turned on and the green power light is on.
7620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller. Solving General Problems Problem Cause Solution Computer won’t turn on. Computer is not connected to an external power source.
177620-006.book Page 4 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving General Problems (Continued) Problem Cause Solution Computer date and time display is incorrect. RTC (real-time clock) battery may need to be replaced. Battery life is approximately 3–5 years. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery.
177620-006.book Page 5 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving General Problems (Continued) Problem Cause Solution Computer appears to pause periodically. Network driver is loaded and no network connection is established. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Cannot remove computer cover or access panel. Smart Cover Lock, featured on some computers, is locked.
177620-006.book Page 6 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Power Supply Problems Solving Power Supply Problems Problem Cause Solution Computer won’t turn on (Power LED on front of computer not on). Computer is not connected to an external power source. Connect to an external power source. Cables to the external power source are unplugged.
177620-006.book Page 7 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Power Supply Problems (Continued) Problem Cause Solution Power LED flashes Red or Yellow every 2 seconds on most models. (continued) Power supply shuts down after system warms up. Thermal overload caused by bad fan. Replace power supply. Power supply will not turn on because of internal power supply fault. Replace power supply.
177620-006.book Page 8 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. may need to reconfigure the computer when you add or remove ✎ You hardware, such as an additional diskette drive. See “Solving Hardware Installation Problems” for instructions. Solving Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged.
177620-006.book Page 9 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Solution Drive not found. (continued) You attempted to hot plug a removable hard drive that has DriveLock security enabled. (This feature supported on select models only.) Shut down Windows and turn off the computer. Insert the drive into the MultiBay, if it is not already inserted. Turn on the computer. Diskette drive cannot write to a diskette.
177620-006.book Page 10 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Solution A problem has occurred with a disk transaction. The directory structure is bad, or there is a problem with a file. In Windows 98 run ScanDisk. Click Start > Programs > Accessories > System Tools > ScanDisk. In Windows 2000, Windows NT, and Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
177620-006.book Page 11 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause Solution Nonsystem disk/NTLDR missing message. The system is trying to start from a nonbootable diskette. Remove the diskette from the drive. Cannot Boot to Diskette. Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot in Storage > Boot Order.
177620-006.book Page 12 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. In Windows 98, run ScanDisk.
177620-006.book Page 13 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Solution Drive not found (identified). (continued) Drive jumper settings may be incorrect. If the drive is a secondary drive that has just been installed on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. SCSI ID may be incorrect. Check SCSI IDs to ensure none are duplicated.
177620-006.book Page 14 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Solution Nonsystem disk/NTLDR missing message. (continued) Hard drive boot has been disabled in Computer Setup. Run Computer Setup and enable the hard drive entry in the Storage > Boot Order list. Second Ultra ATA hard drive does not perform optimally. You are using the wrong cable for the drive type.
177620-006.book Page 15 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Display Problems If you encounter display problems, see the documentation that came with your monitor and to the common causes and solutions listed in the following table. Solving Display Problems Problem Cause Solution Blank screen. Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. The cable connections are not correct.
177620-006.book Page 16 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution Blank screen. (continued) Monitor cable is plugged into the wrong connector. If the computer system has both an integrated graphics connector and an AGP card connector, plug the monitor cable into the AGP card connector in the expansion card area on the back of the computer. The VGA/BNC selector switch is not properly set.
177620-006.book Page 17 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution Blurry video or requested resolution cannot be set. If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers on the diskette included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Screen goes blank.
177620-006.book Page 18 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Audio Problems If your computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Solving Audio Problems Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speaker icon on the taskbar, then set volume by adjusting the volume slider.
177620-006.book Page 19 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Audio Problems (Continued) Problem Cause Solution Sound does not come out of the speaker or headphones. (continued) Computer is in Stand By mode. Press the power button to resume from Stand By mode. Noise or no sound comes out of the speakers or headphones. Computer may not be detecting the correct speaker/headphone type or output or analog-to-digital auto-sense is not engaged. 1.
177620-006.book Page 20 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics If you set digital as your Output Mode, the internal speaker and ✎ external analog speakers will no longer output audio until you switch back to an auto-sense or analog mode. If you set analog as your Output Mode, external digital speakers will not function until you change the output mode back to an auto-sense or digital mode. See Appendix D, “Setting up Analog/Digital Audio Output” for additional information.
177620-006.book Page 21 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Printer Problems If you encounter printer problems, see the documentation that came with your printer and to the common causes and solutions listed in the following table. Solving Printer Problems Problem Cause Solution Printer will not print. Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for your application are not installed. 1.
177620-006.book Page 22 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with your equipment and to the common causes and solutions listed in the following table. Solving Keyboard Problems Problem Cause Keyboard commands and typing are not recognized by the computer. Keyboard connector is not properly connected. Solution 1. On the Windows desktop, click Start. 2.
177620-006.book Page 23 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Mouse Problems Problem Cause Solution Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the computer. Shut down your computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2.
177620-006.book Page 24 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows 98, Windows 2000, and Windows XP automatically recognize the device and configure the computer.
177620-006.book Page 25 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution A new device is not recognized as part of the system. (continued) A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.
177620-006.book Page 26 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Solving Network Problems Problem Cause Solution Remote Wakeup feature is not functioning. The Remote Wakeup feature is not available when using an AUI network connection. Use an RJ-45 network connection.
177620-006.book Page 27 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Solution Network status link light does not turn on or it never flashes. (continued) System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. See the Network Communications Guide. Diagnostics reports a failure. The cable is not securely connected.
177620-006.book Page 28 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Solution Network controller stopped working when an expansion board was added to the computer. (continued) The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The files containing the network drivers are corrupted.
177620-006.book Page 29 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Processor Problems If you encounter processor problems, a common cause and solution are listed in the following table. Solving Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Solution 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3.
177620-006.book Page 30 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. Ä CAUTION: Some models support ECC memory and non-ECC memory. Other models support only non-ECC memory. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory.
177620-006.book Page 31 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Memory Problems (Continued) Problem Cause Solution Out of memory error. Memory configuration may not be set up correctly. Use the Device Manager to check memory configuration. You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. The memory modules may not be installed correctly.
177620-006.book Page 32 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving SCSI Problems If you encounter SCSI device problems, see the common causes and solutions listed in the following table. Solving SCSI Problems Problem Cause Solution System with UATA and SCSI drives will not boot from SCSI hard drive. A UATA drive is attached, the IDE controller is enabled, and the Integrated IDE controller is listed before the SCSI adapter in Setup’s Storage > Controller Order menu.
177620-006.book Page 33 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Solving CD-ROM and DVD Problems Problem Cause Solution System will not boot from CD-ROM or DVD drive. The CD-ROM or DVD boot is not enabled through the Computer Setup utility.
177620-006.book Page 34 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Problem Cause Solution CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. (continued) The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played.
177620-006.book Page 35 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Software Problems Most software problems occur as a result of the following: ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the application. ■ There is a conflict between applications. ■ Be sure that all the needed device drivers have been installed.
177620-006.book Page 36 Thursday, March 14, 2002 3:16 PM Troubleshooting Without Diagnostics Solving Software Problems Problem Cause Solution Computer will not start. System files may be damaged. Observe the beeps and LED lights on the keyboard. See Appendix A, “POST Error Messages” to determine possible causes. See your Compaq Restore kit or your Worldwide Limited Warranty for details. “Illegal Operation has Occurred” error message is displayed.
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM A Post Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during the Power-On Self-Test (POST) or computer restart, the probable source of the problem, and what steps you can take to resolve the error condition. POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them.
177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 102-System Board Failure None DMA, timers, and so forth. Recommended Action 1. Clear CMOS. 2. Remove expansion boards. 3. Replace the system board. 103-System Board Failure None DMA, timers, and so forth. 1. Clear CMOS. 2. Remove expansion boards. 3. Replace the system board. 150-SafePost Active None A PCI expansion card is not responding. 1.
177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause Recommended Action 163-Time & Date Not Set 2S* Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery.
177620-006.book Page 4 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 201-Memory Error None RAM failure. Recommended Action 1. Run Computer Setup or Windows utilities. 2. Ensure memory and continuity modules are installed correctly. 3. Verify proper memory module type. 4. Remove and replace the memory module(s) one at a time to isolate faulty module. 5. Replace faulty memory module(s). 6.
177620-006.book Page 5 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 213-Incompatible Memory Module in Memory Socket(s) X, X, ... 2S* A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify proper memory module type. A specific error has occurred in a memory device installed in the identified socket. 1.
177620-006.book Page 6 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 303-Keyboard Controller Error None I/O board keyboard controller. Recommended Action 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 304-Keyboard or System Unit Error None Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4.
177620-006.book Page 7 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause Recommended Action 501-Display Adapter Failure 1L, 2S* Graphics display controller. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify monitor is attached and turned on. 4. Replace the graphics controller. 510-Splash Screen image corrupted None Splash Screen image has errors. Install latest version of ROMPaq to restore image.
177620-006.book Page 8 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 605-Diskette Drive Type Error 2S* Mismatch in drive type. Recommended Action 1. Run Computer Setup or Microsoft Windows NT, Microsoft Windows 95, or Microsoft Windows 98 utilities. 2. Disconnect any other diskette controller devices (tape drives). 3. Clear CMOS. 610-External Storage Device Failure None External tape drive not connected.
177620-006.book Page 9 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause Recommended Action 914-Hood Lock Coil is not Connected None Smart Cover Lock mechanism is missing or not connected. 916-Thermal Sensor from Processor Heatsink is not Connected None Processor heatsink cable not connected to system board. Reseat or replace the processor heatsink cable going to the system board.
177620-006.book Page 10 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 1155-Serial Port Address Conflict Detected 2S* Both external and internal serial ports are assigned to same IRQ. Recommended Action 1. Remove any serial port expansion cards. 2. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities.
177620-006.book Page 11 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause 1721-SMART SCSI Hard Drive Detects Imminent Failure None Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message). 1. Determine if hard drive is giving correct error message. Hard drive circuitry error. 1. Run Computer Setup. 1782-Disk Controller Failure None Recommended Action 2.
177620-006.book Page 12 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause Recommended Action 1801 None Processor is not supported by ROM BIOS. Upgrade BIOS to proper version. 1998-Master Boot Record has been lost. 1L, 2S* The previously saved copy of the MBR has been corrupted. Run Computer Setup and save the MBR of the current bootable disk. 1999-Master Boot Record has changed.
177620-006.book Page 13 Thursday, March 14, 2002 3:16 PM Post Error Messages Numeric Codes and Text Messages Code/Message Beeps Probable Cause Invalid Electronic Serial Number. None Electronic serial number has become corrupted. Recommended Action 1. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2.
177620-006.book Page 14 Thursday, March 14, 2002 3:16 PM Post Error Messages POST Diagnostic Keyboard LEDs, Front Panel LEDs and Audible Codes This section covers the keyboard and front panel LED codes as well as the audible codes that may occur during POST that do not necessarily have an error code or text message associated with them.
177620-006.book Page 15 Thursday, March 14, 2002 3:16 PM Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Flashing Num Lock LED on Keyboard (on select models.) 1S, 2L* System memory not present. Recommended Action 1. Check memory module (see the relevant section of the Hardware Reference Guide). 2. Remove and reseat memory module. 3. See the “Solving Memory Problems” section of this guide.
177620-006.book Page 16 Thursday, March 14, 2002 3:16 PM Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Red or Yellow Power LED flashes every 2 seconds (on select models.) None Power supply overloaded. Recommended Action 1. Push in power button. LED should be green. 2. Remove all AC power from computer, wait 30 seconds, then apply power. 3. Remove load from power supply by removing options one at a time until computer runs. 4.
177620-006.book Page 17 Thursday, March 14, 2002 3:16 PM Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Yellow or Green Power LED flashes every second (on select models.) None System memory error. Recommended Action 1. Check memory module (see the relevant section of the Hardware Reference Guide). 2. Remove and reseat memory module. 3. See the “Solving Memory Problems” section of this guide.
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM B Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Password Security and Resetting CMOS Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external devices connected to the computer.
177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Password Security and Resetting CMOS 6. Replace the computer cover or access panel. 7. Reconnect the external equipment. 8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 9. To re-enable the password features, repeat steps 1-4, then replace the jumper on pins 1 and 2. 10. Repeat steps 6-8, then establish new passwords.
177620-006.book Page 4 Thursday, March 14, 2002 3:16 PM Password Security and Resetting CMOS Ä CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information Guide for more information. 3. Remove the computer cover or access panel.
177620-006.book Page 5 Thursday, March 14, 2002 3:16 PM Password Security and Resetting CMOS 5. Replace the computer cover or access panel. assistance locating the CMOS button and other system board ✎ For components, see the Illustrated Parts Map (IPM) for your particular system. 6. Reconnect the external devices. 7. Plug in the computer and turn on power. will need to reset your passwords and any special system setups ✎ You along with the date and time.
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM C Drive Protection System (DPS) Introducing the Drive Protection System The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Evo Desktops and Evo Workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.
177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Drive Protection System (DPS) Accessing DPS Through Compaq Diagnostics for Windows To access DPS through Compaq Diagnostics for Windows, perform the following steps: 1. Turn on the computer and select My Computer > Control Panel > Compaq Diagnostics. A choice of five possible headings appears in the Diagnostics screen: Overview, Test, Status, Log, and Error. 2. Select Test > Type of Test.
177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Drive Protection System (DPS) Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps: 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM D Setting up Analog/Digital Audio Output Some computers or workstations may have an integrated audio solution that supports analog or digital external stereo speakers. These systems are capable of auto-sensing the speaker type and outputting the correct signal. To manually change between analog, digital and auto-sense, complete the following set of procedures based on your operating system.
177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Setting up Analog/Digital Audio Output 7. In the Configuration area of the Settings tab, change the Output Mode to the desired setting. 8. Click OK to close the Properties panel. 9. Close the System Properties panel. 10. Close the Control Panel. Microsoft Windows NT 4.0 1. Click Start > Settings > Control Panel and double-click the Multimedia icon to open the Multimedia Properties panel. 2. Select the Device tab at the top of the panel. 3.
177620-006.book Page 3 Thursday, March 14, 2002 3:16 PM Setting up Analog/Digital Audio Output 8. Click Properties. 9. Click Settings. 10. Change the Output Mode to the desired setting. 11. Click OK to close the Properties panel. 12. Close the Control Panel.
177620-006.book Page 1 Thursday, March 14, 2002 3:16 PM E Installing SCSI Drivers for Windows NT Installation The information in this appendix applies to Evo Workstations only. following information does not apply if you are completing the ✎ The initial setup of the preinstalled software or if you are restoring your preinstalled image from the Compaq Restore CD.
177620-006.book Page 2 Thursday, March 14, 2002 3:16 PM Installing SCSI Drivers for Windows NT Installation On your primary system: 1. Place the OS CD in the CD-ROM drive and boot the system. 2. When the message “Setup is inspecting your computer’s hardware configuration” display, press the F6 key. The system will prompt you for the SCSI drivers. 3. Insert the diskette containing the drivers. When prompted, choose S from the list to specify an additional device. 4. Choose Other from the list.
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