REFERENCE GUIDE Compaq Deskpro 2000 Series of Personal Computers
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Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:41 PM Pages: 2 Words: 198 Template: d:\95office\templates\commnoti.
preface U SING T HIS G UIDE This Reference Guide includes general information about your computer, troubleshooting and diagnostics information, and technical specifications. Symbols and Conventions The following format conventions distinguish elements of the text throughout this guide: ■ Computer models featuring the Intel Pentium processor with MMX technology will be referred to as Pentium systems. Computer models featuring the Intel Pentium II processor will be referred to as Pentium II systems.
The following words and symbols mark special messages throughout this guide: ! WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Text set off in this manner presents clarifying information, ✎ specific instructions, commentary, sidelights, or interesting points of information.
chapter 1 C OMPUTER AT A G LANCE Features ■ Microsoft Windows 95 or Windows NT 4.0 operating system software ■ Intel Pentium processor with MMX technology running at a speed of 166 MHz, 200 MHz, or 233 MHz, or Intel Pentium II processor running at a speed of 233 MHz, 266 MHz, or 300 MHz. MMX technology is designed to enhance performance in applications written to take advantage of MMX instructions, while preserving compatibility with existing software and operating systems.
■ Peripheral Components Interconnect (PCI) chipset used for PCI/ISA, memory, USB ports, and peripheral control ■ Super I/O controller (integrates a serial port, parallel port, diskette drive interface, real-time clock, CMOS RAM, and mouse and keyboard controller) ■ PCI and ISA peripheral connectors on the expansion riser board ■ BIOS in a flash memory device supporting PCI autoconfiguration ■ Desktop chassis includes expansion slots for up to five expansion boards: ■ 1-2 ❏ Two dedicated half-le
■ ■ ■ Five drive bays on desktop models: ❏ One external 3.5-inch, one-third height diskette drive bay ❏ One internal 3.5-inch, one-third height drive bay ❏ Two external 5.25-inch half-height bays for optional CD-ROM drive, LS-120 drive, PD-CD drive, diskette drive, tape drive, or hard drive ❏ One internal 5.25-inch third-height bay for optional hard drive Five drive bays on minitower models: ❏ One external 3.5-inch, one-third height diskette drive bay ❏ One internal 3.
1-4 ■ Compaq Enhanced Keyboard, featuring Microsoft Windows– specific keys ■ Mouse ■ Keyboard and mouse connectors on the back panel ■ Internal speaker mounted on system board ■ Security features, including passwords and cable lock provision ■ Intelligent Manageability features designed to make Compaq computers easier to inventory, configure, upgrade, troubleshoot, protect, and maintain ■ Compaq Diagnostics and Configuration utilities, support software, and device drivers (available in select
Front Panel Components Desktop Front Panel Components Desktop Front Panel Components Ref. Component Function 1 Diskette Drive Activity Light Turns on when the diskette drive is reading information from the disk or storing information on the disk. 2 Diskette Eject Button Ejects a diskette. 3 CD-ROM Headphone Jack Connects a headphone to the CD-ROM drive. 4 CD-ROM Headphone Volume Control Increases and decreases the CD-ROM headphone volume.
Minitower Front Panel Components Minitower Front Panel Components Ref. Component Function 1 Power Switch Turns the computer on and off. 2 Power-On Light Turns on when the computer is turned on. 3 Hard Drive Activity Light Turns on when the hard drive is reading information from the disk or storing information on the disk. 4 Diskette Drive Activity Light Turns on when the diskette drive is reading information from the disk or storing information on the disk.
Minitower Front Panel Components Continued Ref. Component Function 8 Diskette Eject Button Ejects a diskette. 9 CD-ROM Slot Holds the compact disc. - CD-ROM Eject Button Opens and closes the CD-ROM tray. NOTE: CD-ROM and audio features are available on select models only. ! WARNING: This equipment is designed for connection to a grounded (earthed) outlet. The grounding type plug is an important safety feature.
Rear Panel Connectors Desktop Rear Panel Connectors Desktop Rear Panel Connectors Ref. Component Function 1 Power Cord Connection Connects the computer to an electrical power outlet. 2 Microphone Connector Connects a microphone for recording sound and voice. 3 Line-In Audio Connector Connects an audio input device. 4 Line-Out Audio Connector Connects an external audio output device, such as powered speakers or a cassette tape recorder. 5 Headphone Connector Connects headphones.
Minitower Rear Panel Connectors Minitower Rear Panel Connectors Ref. Component Function 1 Voltage Select Switch Switches voltage between 115 V (U.S.) and 230 V to match geographical requirements. 2 Serial Connector Connects a serial device, such as a serial printer. 3 Parallel Connector Connects a parallel device, such as a parallel printer. 4 Keyboard Connector Connects the keyboard. 5 Mouse Connector Connects the mouse.
Minitower Rear Panel Components Continued Ref. Component Function 9 Microphone Connector Connects a microphone for recording sound and voice. - Line-In Audio Connector Connects an audio input device. q Line-Out Audio Connector Connects an external audio output device, such as powered speakers or a cassette tape recorder. w Headphone Connector Connects headphones. NOTE: CD-ROM and audio features are available on select models only.
Drive Positions Desktop Drive Positions Desktop Drive Positions Drive Configuration 1 Standard 3.5-inch 1.44-MB diskette drive 2 One 5.25-inch half-height bay for optional CD-ROM drive, LS-120 drive, PD-CD drive, diskette drive, tape drive, or hard drive 3 Primary hard drive bay (3.5-inch, third-height) 4 One 5.25-inch half-height bay for optional CD-ROM drive, LS-120 drive, PD-CD drive, diskette drive, tape drive, or hard drive 5 Optional hard drive (5.
Minitower Drive Positions Minitower Drive Positions Drive Configuration 1 Primary hard drive bay (3.5-inch, third-height) 2 Standard 3.5-inch 1.44-MB diskette drive 3 One 5.25-inch half-height bay for optional CD-ROM drive, LS-120 drive, PD-CD drive, diskette drive, tape drive, or hard drive 4 One 5.25-inch half-height bay for optional CD-ROM drive, LS-120 drive, PD-CD drive, diskette drive, tape drive, or hard drive 5 One 5.
The Compaq Enhanced Keyboard The Compaq Enhanced keyboard features Windows-specific keys: ✎ Keyboard layout and number of keys may vary by country. Compaq Enhanced Keyboard Layout Compaq Enhanced Keyboard Features and Functions Ref. Key Function 1 Esc Function is application-specific. Esc is frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command. 2 Main Typewriter Keypad Similar to a standard typewriter keyboard.
Compaq Enhanced Keyboard Features and Functions Continued Ref. Key Function 6 Scroll Lock When the Scroll Lock light is on, it prevents the screen from scrolling in some spreadsheet applications. 7 Pause Temporarily suspends screen scrolling or some operations. 8 Num Lock Light When the Num Lock light is on, the numeric keypad is activated and the arrow keys are deactivated. (The arrow keys to the left of the keypad perform the same functions as the arrow keys on the keypad.
The keyboard has feet on the bottom that enable the user to tilt the keyboard to a more comfortable typing angle. Keyboard Tilt Foot Using the Mouse The Compaq mouse comes with your computer, but any serial PS/2 mouse may be used. The mouse controls the on-screen pointer or cursor when you use Windows and other graphical software.
To use the mouse: 1. Make sure the mouse is properly connected to the computer and that the computer startup is complete. 2. Place the mouse on a clean, flat surface, such as your desktop. 3. Move your mouse across the flat surface and a pointer moves across your screen. ❏ To type, move the pointer to a spot on the screen where you want to begin typing, then press and release (this is called clicking) the left mouse button once.
6. Use a cotton swab dipped in isopropyl (rubbing) alcohol to wipe the ball clean. Squeeze the excess liquid out of the cotton swab before wiping the ball. 7. Dry the ball with a clean, lint-free cloth. 8. Blow into the ball cage to remove any dust or lint from inside. (The cage contains rollers like those on a tape recorder. Use a cotton swab and tape head cleaner to wipe off any oil on these surfaces. Turn the rollers to clean all surfaces.) 9.
✎ For the following suggestions, be sure the computer is turned off. ■ Clean the exterior of the computer, the monitor casing, and the outer surfaces of the keyboard with a soft cloth dampened with water as needed. Wipe with a soft, lint-free cloth to remove any moisture. Using cleaning products may discolor or damage the finish. ■ Visible debris underneath or between the keyboard keys may be removed by vacuuming or gentle shaking.
chapter 2 P ROTECTING I NFORMATION ON THE C OMPUTER Security Features Security features built into the Compaq Deskpro 2000 Series of Personal Computers provide solutions for a variety of potential security problems. ■ Physical security features such as the cable lock provision help prevent theft or unauthorized access to internal components such as processor and memory. ■ Passwords help prevent unauthorized configuration changes and access to information stored on the computer or the network.
Physical Security The cable lock provision can be used with a padlock to help prevent theft or unauthorized access to internal components such as processor and memory. For additional security, the cable lock provision can be used with a cable and padlock to secure the computer to a fixed object. Installing the Cable Lock Provision To install the cable lock provision, complete the following steps: ✎ Your computer may already have the cable lock provision installed. 1.
Installing the Cable Lock Provision and Padlock Password Security The Power-On Password prevents unauthorized access to the information stored on your computer or on the network. When set, a password is required each time the computer is turned on or restarted. The Setup Password protects the system configuration settings from unauthorized modifications. Passwords may be any combination of 1 to 8 alphanumeric characters, excluding the National Keyboard Delimiter Characters shown later in this chapter.
Establishing a Power-On Password Passwords are established using the Security Management features of the Computer Setup. To access Computer Setup, complete the following steps: 1. Turn on or restart the computer. ✎ Do not restart your computer using Ctrl+Alt+Delete while in Windows. Instead, exit Windows then restart the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.
Establishing a Setup Password By establishing a Setup Password, you can protect the system configuration and prevent unintentional or unauthorized Flash ROM upgrades. Once this password is established, you cannot change the system configuration until you enter the password. This password should be used by network administrators or advanced users. Passwords are established using the Security Management features of the Computer Setup. To access Computer Setup, complete the following steps: 1.
Entering a Password When the Power-On Password is set, you must enter it correctly each time the computer is turned on or restarted. When the Setup Password is set, you must enter it correctly each time you run Computer Setup. When the key icon appears on the screen, enter your current password. ✎ Type carefully; for security reasons, the characters you type do not appear on the screen. If you enter the password incorrectly, a broken key icon is displayed. Try again.
Deleting a Password To delete the password, complete the following steps: 1. To delete the Power-On Password, turn on the computer. To delete the Setup Password, turn on the computer and run Computer Setup. 2. When the key icon is displayed, enter your current password followed by a slash (/) or alternate delimiter character as shown: current password/ This deletes the password until you establish a new one through the Security Management option in Computer Setup.
National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your passwords depend on the keyboard that came with your computer.
QuickLock/ QuickBlank QuickLock/QuickBlank lets you disable the keyboard and mouse interface and optionally blank the screen while applications are running. ✎ To enable QuickLock/QuickBlank, you must first establish a Power-On Password. Refer to the section, Establishing a Power-On Password, earlier in this chapter, for instructions.
For more information about the various screen and configuration options, refer to Chapter 8, “Using Computer Setup, Diagnostics, and Other Compaq Software.” 9. Select File, Save Changes and Exit from the menu bar near the top of the screen. ✎ If you established a new Power-On Password at the same time you enabled QuickLock/QuickBlank features in Computer Setup, you must turn the computer off, then turn it back on, before QuickLock/QuickBlank features are enabled.
Flash ROM Your computer comes with reprogrammable Flash ROM (Read Only Memory). By establishing a Setup Password, the Flash ROM is protected against unintentional or unauthorized changes. This is important to assure computer operating integrity. Should you need or want to upgrade the ROM, you may order an upgraded ROMPaq diskette from Compaq. For more information on upgrading the Flash ROM, refer to Chapter 3, “Using Compaq Software.
chapter 3 U SING C OMPAQ S OFTWARE Software The Microsoft Windows 95 or Windows NT 4.0 operating system is preinstalled on the computer and will be configured for you automatically the first time you turn on the computer.
Configuration and Diagnostic Utilities Compaq Configuration and Diagnostic Utilities provide information you will need about the computer system if you need assistance from Compaq Customer Support. These utilities can also be used ■ To change factory default settings, and to set or change the system configuration, which may be necessary when you add or remove hardware. ■ To determine if all of the devices installed on the computer are recognized by the system and functioning properly.
The Compaq Utilities menu offers the following options: ■ Computer Setup ■ Computer Checkup (TEST) ■ View System Information (INSPECT) ■ Create a Diagnostics Diskette ■ Exit Computer Setup Use Computer Setup ■ To change factory default settings. ■ To set the system date and time. ■ To set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
■ To enable power-on password prompting during system restarts (warm boots) as well as during power-on. ■ To establish a setup password that controls access to Computer Setup and the settings described in this section. ■ To enable or disable serial, USB, or parallel ports. ■ To enable or disable QuickLock and QuickBlank features. ■ To enable or disable removable media boot ability. ■ To enable or disable removable media write control.
Built-In Devices Continued Button Input Devices Security Management System Information Configuration Option Description Removable media Disable boot ability and/or disable write ability. IDE Devices Lists detected IDE devices. SCSI Devices Lists detected SCSI devices. Boot Order Specify device boot order. Keyboard Type and IRQ settings. Specify Num Lock state at power on. Mouse Type and IRQ settings. Game Port Enable game port. Power-On Password Enable power-on password.
Built-In Devices Continued Button Configuration Option Description Communications Serial Ports Lists available serial ports and settings. Parallel Port Lists available parallel port and settings. Energy Save Enable or disable Energy Save. Set hard drive and system timeouts. Power Management NOTE: You can also set some power management preferences in Windows 95 by selecting the Power Management and Display icons in the Control Panel.
Security Management Use Security Management ■ To set the Power-On Password. ■ To set or change the Setup Password, which protects the system configuration. ■ To set or change QuickLock/QuickBlank features. ■ To enable or disable Network Server Mode. Passwords may be any combination of 1 to 8 alphanumeric characters. Refer to Chapter 2, “Protecting Information on Your Computer,” to learn more about the security features available on the computer and how to use them.
■ To save, print, or display the information generated by TEST. You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center. ■ To assist your Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing. To run TEST, complete the following steps: 1. Turn on only the external devices that you wish to test.
❏ Automatic Diagnostics—This option runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors. ❏ Prompted Diagnostics—This option allows maximum control over the device testing process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors. 7. Follow the instructions on the screen as the diagnostic tests are run on the devices.
■ Active printer and communications interfaces ■ Modem type installed ■ Graphics settings ■ Windows WIN.INI file details ✎ Categories or items of information displayed by View System Information (INSPECT) are similar to but may vary slightly from what is available in Compaq Diagnostics for Windows. Create Diagnostics Diskettes Create a Diagnostics Diskette allows you to back up the diagnostics software onto diskette.
Enhanced 64-Bit Graphics Controller To change the monitor type using Windows 95, complete the following steps: 1. Click Start, then click Settings. 2. Click Control Panel, then double-click the Display icon. 3. Click the Settings tab. 4. Click the Advanced Properties button. 5. Click the Monitor tab. 6. Click the Change button. 7. Choose Monitor Type. 8. Click the Have Disk button. 9. Insert the manufacturer’s installation disk into drive A and click the OK button.
Matrox MGA-1064 SG Graphics Accelerator Configuring Your Display Using Windows NT To customize the display using Windows NT, complete the following steps: 1. Click Start, then click Settings. 2. Click Control Panel, then double-click the Display icon. 3. Click the Settings tab. 4. In the Desktop Area box, drag the pointer to the desired resolution. 5. In the Color Palette box, select the number of colors you want to display. 6. Select Font Size and Refresh Frequency. 7.
If you don’t have a Plug and Play monitor, a Default monitor (60 Hz) button is selected when you first install MGA PowerDesk. Use MGA monitor selection to inform the MGA display driver of the monitor’s capabilities. You can also use MGA monitor selection if you have a Plug and Play monitor but don’t want to use the default settings. 1. Right-click on the Windows NT desktop. 2. From the Properties menu, click the MGA Monitor tab. 3. Click the MGA monitor button.
Use the MGA Settings property sheet to change your display settings. To access MGA display properties, right-click the Windows NT desktop background and then click on the Properties menu item. This lets you: ■ Control your display area, color palette, and system font size. ■ Set up your desktop area to be larger than your display area. This extends the Windows NT working area beyond the limits of your display. ■ Save settings as display schemes.
Asset Management Conducting a physical inventory of personal computers, key components, and monitors can be time-consuming and costly. The Compaq Deskpro Asset Management solution to this problem begins with AssetControl, hardware designed and built into new Compaq personal computers, key components, and monitors that support the VESA DDC2B, DIMM SPD, and EDID standards. AssetControl features make it easy and inexpensive to maintain an accurate, up-to-date inventory.
Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows) Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view: 3-16 ■ System overview ■ AssetControl information ■ Input devices ■ Communications ports ■ Storage devices ■ Graphics information ■ Memory configuration ■ Security Management settings ■ System Health ■ Operating system ■ Windows version Using Compaq Software Writer: Holly Jahangiri Saved by: Alyce Klin
Using Compaq Insight Personal Edition To use Compaq Insight Personal Edition (Diagnostics for Windows), complete the following steps: 1. Double-click the Compaq Insight Personal Edition icon, located in the Control Panel. The screen displays an overview of the computer hardware and software. 2. For specific hardware and software information, select a category from the Category menu or from the toolbar.
Fault Management Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. When a fault occurs, the computer displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using Compaq Insight Personal Edition. If the computer is connected to a network managed by Compaq Insight Manager or other SNMP-based management products (e.g.
ECC Fault Prediction and Prefailure Warranty When the computer encounters an excessive number of error checking and correcting (ECC) memory errors, the screen displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of charge, before the modules actually fail.
Cheyenne has also created an agent to support the Proactive Backup solution. The SMART Drive Agent is the component that recognizes and reacts to the SMART II hard drive fault alerts. This agent is an extension to the Microsoft Windows 95 tape backup agent for the standalone application ARCsolo for Windows. This agent works with the SMART II hard drive to ensure that critical data will be protected in the event of a hard drive failure.
■ The Ownership Tag displays ownership information during system restart. The Ownership Tag information can be entered or modified in Computer Setup and is protected by the Setup Password. ■ Drive and media security features control access to the information stored on the computer and can prevent unauthorized transfer of data to a diskette drive or other removable storage media (e.g., floppy, LS-120, PD-CD). These features can also prevent startup from the removable media drives.
Remote ROM Flash Your computer comes with reprogrammable flash ROM (Read Only Memory). By establishing a setup password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure computer operating integrity. Should you need or want to upgrade your ROM, you may: ■ Order an upgraded ROMPaq diskette from Compaq. ■ Order the Support Software CD for Compaq Desktop, Portable, and Workstation Products.
Using Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro personal computers, directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple computers, results in a consistent deployment of and greater control over Deskpro ROM images over the network. It also results in greater productivity and lower total cost of ownership.
FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on. ■ If the system ROM is valid, the system starts normally.
The following table lists the various keyboard light combinations, as well as the meaning and action associated with each combination. Keyboard Light Combinations Num Lock 1 Caps Lock 2 Scroll Lock 3 Meaning and Required Action OFF ON OFF System requires setup password. Enter the setup password. The light remains turned on until you enter a valid setup password. ON OFF OFF System could not start from diskette because the ROMPaq diskette is not present, is bad, or the drive is not ready.
Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpros, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over Deskpro security parameters over the network. It also results in greater productivity and lower total cost of ownership.
3. Select File, Save System Configuration from the menu bar, and follow the instructions on the screen. 4. To restore the Replicated Setup, select File, Restore System Configuration from the menu bar, and follow the instructions on the screen. For help on specific features provided by the Computer Setup, click Help. Power Management Use the Power Management option in Computer Setup to enable, customize, or disable the System Standby Timeout.
■ A version of Microsoft Windows 95 or Microsoft Windows NT Workstation that is different from the version included with your computer Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are three methods you can use to access support software: ■ You can order the Support Software CD for Compaq Desktop, Portable, and Workstation Products.
✎ If you call Compaq to place an order, be sure to have the serial number of your computer available. The serial number is on the right-hand side of your computer, near the system lights. This number is necessary for all purchases. Compaq Integrated Software Additional support software is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products and the Compaq World Wide Web site (www.compaq.com).
Integration Management Integration Management features include: ■ Desktop Management Interface ■ Compaq Insight Manager and the Insight Management Agents ■ Compaq Desktop Management Solutions Partners Program ■ Systems Management Partners Program Desktop Management Interface The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability.
remote access to the AssetControl features so that LAN and PC administrators can manage Compaq Deskpro Family of Personal Computers information from a central location. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. This allows customers to use their tools of choice to remotely manage their Compaq Deskpro computers more confidently and cost effectively.
■ Cabletron (SPECTRUM Enterprise Manager) ■ Hewlett Packard (Compaq Insight Manager for OpenView) ■ Seagate (NerveCenter) ■ Tivoli (TME10) ■ Tivoli (Compaq Insight Manager for TME10 NetView) For more information on integrating with Systems Management Partners, refer to the Compaq World Wide Web site (www.compaq.com).
chapter 4 U SING THE CD-ROM D RIVE The CD-ROM drive, installed on select models of the computer, is a random access, read-only storage device capable of retrieving data from a removable compact disc, which can store as much as 680 megabytes of digital information. ✎ This computer also supports PD-CD rewritable optical media drives and LS-120 diskette drives.
Using the Slot-Load CD-ROM Drive To use the slot-load CD-ROM drive, complete the following steps: 1. Turn on the computer, if it is not already on. 2. Hold the compact disc 1 by the edges, being careful not to touch the flat surfaces of the disc, and insert it into the slot 2. Using the Slot-Load CD-ROM Drive The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The busy indicator turns amber while the drive reads the TOC.
✎ The compact disc is automatically ejected if the disc is upside down or if any other condition prevents the drive from reading the disc. 3. When the busy indicator turns green, the drive is ready to receive commands and data may be retrieved from the disc. 4. To remove the compact disc, press the Eject button 3. Using CD-ROM Software The first time you use a software program that comes on a compact disc, it may load a certain amount of program data onto the hard drive of your computer.
CD-ROM Drive Precautions 4-4 ■ Do not move the drive during operation. This may cause it to malfunction during reading. ■ Avoid exposing the drive to sudden changes in temperature as condensation may form inside the unit. If a sudden temperature change does occur, wait approximately one hour prior to operating the unit; otherwise, it may malfunction while reading. ■ Avoid placing the drive in a location that is subject to high humidity, extreme temperatures, mechanical vibration, or direct sunlight.
chapter 5 U PGRADING THE D ESKTOP C OMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware: ■ Expansion board ■ Processor upgrade ■ System memory ■ Cache memory ■ Graphics memory ■ Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer.
CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix G for more information. 3. Open the computer by removing its outside cover. Refer to the section “Removing the Computer Cover” in this chapter for instructions. 4. Remove the front bezel if necessary.
Removing the Computer Cover To install optional equipment, you must remove the computer cover to gain access to the drive bays or expansion slots you want to use. CAUTION: Before removing the computer cover, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. To remove the computer cover, complete the following steps: 1. Turn off the computer and any external devices. 2.
Removing the Front Bezel The front bezel is attached to the computer chassis with release latches that are integrated into the bezel. To remove the front bezel, complete the following steps: 1. From the inside of the chassis, push down on the release latches (see inset) and push the bottom of the bezel out and away from the chassis. 2. Slide the front bezel up to separate it from the chassis. Removing the Front Bezel To install the front bezel, reverse the above procedure.
Removing the Drive Cage It may be necessary to remove the drive cage to gain access to certain internal components, such as the processor. To remove the drive cage, complete the following steps: 1. Remove the front bezel. 2. Remove the three screws from the drive cage and slide the drive cage back towards the inside of the chassis to release the latches. 3. Lift the assembly up to remove it from the chassis.
An Inside View of the Computer The following illustration provides an inside view of the main features of the computer. An Inside View of the Pentium Computer 5-6 Ref.
An Inside View of the Pentium II Computer Ref. Interior Components 1 Expansion slots 2 Riser card brace 3 Power supply 4 CD-ROM drive 5 Diskette drive 6 Internal hard drive 7 Processor 8 Memory module sockets 9 Graphics upgrade connector - VESA connector Reference Guide Writer: Holly Jahangiri Saved By: Holly Jahangiri Saved Date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.dot File Name Ch5.
Installing an Expansion Board The computer contains the following five expansion slots: three slots are located on one side of the expansion riser board and two slots are located on the other side of the expansion riser board. 1 One PCI/ISA expansion slot on the outboard side of the riser board in the uppermost position. 2 Two ISA expansion slots on the outboard side of the riser board. 3 Two dedicated PCI expansion slots on the inboard side of the riser board.
Removing the Retaining Screw, Retainer Bracket, and Slot Cover 3. Slide the expansion board into the expansion slot and press it firmly into place. Installing an Expansion Board in a Desktop ✎ When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot. Reference Guide Writer: Holly Jahangiri Saved By: Holly Jahangiri Saved Date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.
4. Replace the retainer bracket and the retaining screw. Replacing the Retainer Bracket and Retaining Screw 5. Replace the computer cover. To install an expansion board on the outer side of the expansion riser board, complete the following steps: 1. Locate the correct vacant slot on the expansion riser board. 2. Remove the retaining screw and the expansion slot cover.
3. Slide the expansion board into the expansion slot and press it firmly into place. Sliding an Expansion Board into Place in a Desktop ✎ When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot. 4. Replace the retaining screw. 5. Replace the computer cover. Reference Guide Writer: Holly Jahangiri Saved By: Holly Jahangiri Saved Date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.
Upgrading the Pentium Processor The 166 MHz Pentium processor can be upgraded to a 200 MHz or 233 MHz processor. The 200 MHz processor can be upgraded to a 233 MHz processor. CAUTION: Installing the processor upgrade incorrectly may cause damage to the processor board. Compaq recommends that you have a Compaq authorized dealer, reseller, or service provider install the processor upgrade. If you plan to install it yourself, read all the instructions carefully before you begin.
Removing the Processor ✎ The handle on the ZIF socket in your computer may not look identical to the handle shown in the drawing. All handle types perform the same function. 7. Align the new processor so that the single pin on the inside corner of the processor aligns with the single pinhole on the inside corner of the socket. 8. Install the processor by lowering it into the ZIF socket. 9. Push the handle on the ZIF socket back into place to secure the processor. 10.
Adding System Memory The computer comes with 16 or 32 MB synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs) installed and supports up to 384 MB of memory. The three memory sockets on the system board can be populated with 8-, 16-, 32-, 64-, or 128-MB DIMMs. For proper system operation, the DIMMs must be industry standard 168-pin, 66-MHz or faster unbuffered SDRAM DIMMs or unbuffered extended data out (EDO) DIMMs. SDRAM DIMMs must support CAS Latency 2 or 3 (CL=2 or CL=3).
Three Memory Module Sockets on the Pentium II System Board CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. To install a memory module, complete the following steps: 1. Remove any expansion boards that block access to the DIMM sockets. 2. Press outward on both latches 1 of the DIMM socket at the same time and insert the memory module 2 into the socket. 3. A memory module can be installed in only one way.
Installing a Memory Module 5-16 Upgrading the Desktop Computer Writer: Holly Jahangiri Saved by: Holly Jahangiri Saved date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.dot File Name Ch5.
Installing Optional Cache Memory (Pentium Systems Only) Cache memory is very fast pipeline burst memory used for temporarily storing data for fast access by the processor. Depending on the model, your computer can be upgraded with an optional 256-kilobyte pipeline burst L2 cache module on the system board, increasing total cache memory to 512 Kbytes. (On Pentium II systems, cache is integrated into the processor module and is therefore not upgradeable.
Upgrading Graphics Capabilities Pentium systems feature an embedded S3 Trio64V2/GX enhanced 64-bit graphics controller installed with 1 MB SGRAM, expandable to 2 MB. Pentium II systems feature an embedded Matrox MGA-1064 SG Graphics Accelerator installed with 2 MB SGRAM, expandable to 4 MB, depending on the model. Upgrading the Enhanced 64-bit Graphics Controller The S3 Trio64V2/GX enhanced 64-bit graphics controller is a PCI graphics solution embedded on the system board.
Upgrading the Matrox Embedded Performance Graphics Accelerator The Matrox MGA-1064 SG Graphics Accelerator featured on Pentium II systems comes standard with 2 MB SGRAM and supports resolutions up to 1280 x 1024 at 256 colors. With an additional 2 MB SGRAM, it supports resolutions up to 1600 x 1200 at 65,000 colors. To install an additional 2-MB SGRAM module on the system board, complete the following steps: 1. Remove any expansion boards that block access to the system board. 2.
Installing an Additional Drive When installing a new drive you should use either the wafer screws provided in the option kit or the extra U.S. and metric screws stored in the front of the computer chassis for this purpose. The same screws that are used as guide screws are used as retainer screws to secure the drive in the drive bay. Select the appropriate screws for the application. ✎ Metric screws have a black finish while U.S. screws have a silver finish.
Using the Cable-Select Feature with Ultra ATA Devices Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive). The system board determines which drive is device 0 or device 1, based on the way the drives are connected to the special drive cable.
2. Slide the drive assembly into the drive bay, and secure it with two screws on the right side of the drive bay. Installing the Drive and Retaining Screws 3. Connect the drive power cable 1, the signal cable 2 and, if you are connecting a CD-ROM drive, the audio cable 3. Connecting Cables to the CD-ROM Drive and the Audio Board 5-22 Upgrading the Desktop Computer Writer: Holly Jahangiri Saved by: Holly Jahangiri Saved date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.
4. Remove the bezel blank from the front bezel if necessary. To do this, lay the front bezel face down on a protected work surface. Push the tab that is on the right of the bezel blank to the left, then rotate the bezel blank up and out of the front bezel. Removing the Bezel Blank 5. Run Computer Setup to configure the new drive, if necessary. Refer to Chapter 3, “Using Compaq Software,” for instructions.
Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay If you are installing a 3.5-inch diskette drive in a 5.25-inch drive bay, use bracket spare part number 243230-001 which comes with a preinstalled bezel. This bracket is available from your Compaq dealer. If you are installing a 3.5-inch hard drive in a 5.25-inch drive bay, use bracket spare part number 243231-001. This bracket is available from your Compaq dealer. 1. Place the 3.5-inch drive into the bracket. 2.
3. Install one wafer screw on the left side of the bracket. This acts as a guide screw to align the bracket in the drive bay. Installing the Wafer Screw into the Bracket 4. Install the drive assembly into the drive bay. Ensure that the guide screws fit into the tabs on either side of the bay. 5. Secure the drive with two wafer screws on the right side of the drive bay.
6. Connect the drive power cable 1 and the signal cable 2. Connecting Cables to the Hard Drive 7. Remove the bezel blank from the front bezel if necessary. To do this, lay the front bezel face down on a protected work surface. Push the tab that is on the right of the bezel blank to the left, then rotate the bezel blank up and out of the front bezel. Removing the Bezel Blank 8. Run Computer Setup to configure the new drive, if necessary. Refer to Chapter 3, “Using Compaq Software,” for instructions.
Installing an Internal Speaker To install an internal speaker, complete the following steps: 1. Place the cardboard insulator 2 on the speaker 3. 2. Place the speaker between the guide tabs on the outer side of the drive bay housing. 3. Snap the speaker-retaining clip 1 into place to secure the speaker. Installing the Speaker Reference Guide Writer: Holly Jahangiri Saved By: Holly Jahangiri Saved Date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.dot File Name Ch5.
4. Connect the speaker cable to the audio board. Connecting the Speaker Cable to the Audio Board 5-28 Upgrading the Desktop Computer Writer: Holly Jahangiri Saved by: Holly Jahangiri Saved date: 07/16/97 2:46 PM Pages: 28 Words: 3162 Template: c:\msoffice\templates\comm.dot File Name Ch5.
Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:41 PM Pages: 2 Words: 198 Template: d:\95office\templates\commnoti.
chapter 6 U PGRADING THE M INITOWER C OMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware: ■ Expansion board ■ Processor upgrade ■ System memory ■ Cache memory ■ Graphics memory ■ Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer.
CAUTION: Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix G for more information. 3. Open the computer by removing its outside cover. Refer to the section "Removing the Computer Cover" in this chapter for instructions. 4. Remove the front bezel if necessary.
In Windows 95, double-click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. In Windows NT, use the Compaq Computer Setup utility. Refer to Chapter 3, “Using Compaq Utilities,” for instructions. Reference Guide Writer: Holly Jahangiri Saved By: ACastle Saved Date: 07/25/97 2:13 PM Pages: 28 Words: 3072 Template: c:\msoffice\templates\comm.dot File Name Ch6.
Removing the Computer Cover To install optional equipment, you must remove the computer cover to gain access to the drive bays or expansion slots you want to use. CAUTION: Before removing the computer cover, turn off the computer and disconnect the power cord from the electrical outlet. To remove the computer cover, complete the following steps: 1. Turn off the computer and any external devices. 2. Disconnect the power cord from the power outlet and any external devices from the computer. 3.
Removing the Front Bezel The front bezel is attached to the computer chassis with release latches that are integrated into the bezel. To remove the front bezel, complete the following steps: 1. From the inside of the chassis, push in the release latches 1 and push the side of the bezel out and away from the chassis 2. 2. Rotate the front bezel out from the chassis, then slide it to the left. 3. Separate the bezel from the chassis.
An Inside View of the Computer The following illustration provides an inside view of the main features of the computer. An inside View of the Pentium Computer Ref Interior Components 1 Power supply 2 Internal hard drive 3 Diskette drive 4 CD-ROM drive 5 Cache connector 6 Processor 7 Memory module sockets 8 VESA connector 9 Graphics upgrade socket ✎ To provide a better view of the internal components, the riser brace is not shown in this illustration.
An inside View of the Pentium II Computer Ref Interior Components 1 Power supply 2 Internal hard drive 3 Diskette drive 4 CD-ROM drive 5 Processor 6 Memory module sockets 7 Graphics upgrade socket 8 VESA connector ✎ To provide a better view of the internal components, the riser brace is not shown in this illustration. The following sections explain how to install an expansion board, processor upgrade, additional system memory, cache memory, graphics memory, and an optional drive.
Removing the Riser Brace Before an expansion board can be installed or replaced, you must remove the riser brace that holds the expansion riser board. To safely remove the riser brace, grasp it at both ends and pull it out of the computer chassis. Use care when guiding the assembly out of the unit to prevent damaging the boards. ✎ When reinstalling the riser brace, fully seat the expansion riser board attached to the brace into the system board socket to ensure complete electrical contact.
Installing an Expansion Board The computer contains five expansion slots, which are located on the expansion riser board. These consist of: 1 Two dedicated PCI expansion slots 2 One PCI/ISA shared expansion slot 3 Two ISA expansion slots Five Expansion Slots in the Expansion Riser board To install a PCI or an ISA expansion board, complete the following steps: 1. Remove the riser brace. 2. Locate the correct vacant slot in the expansion riser board. 3.
4. Slide the expansion board into the expansion slot and press it firmly into place. Sliding an Expansion Board into Place in the Expansion riser board ✎ When you install an expansion board, make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot. 5. Replace the retaining screw. 6. Replace the riser brace into the minitower. Replacing the Brace into the Minitower 7. Replace the computer cover.
Upgrading the Pentium Processor The 166 MHz Pentium processor can be upgraded to a 200 MHz or 233 MHz processor. The 200 MHz processor can be upgraded to a 233 MHz processor. CAUTION: Installing the processor upgrade incorrectly may cause damage to the processor board. Compaq recommends that you have a Compaq authorized reseller or service provider install the processor upgrade. If you plan to install it yourself, read all the instructions carefully before you begin.
handle on the ZIF socket in your computer may not look ✎ The identical to the handle shown in the drawing. All handle types perform the same function. 6. Align the new processor so that the single pin on the inside corner of the processor aligns with the single pinhole on the inside corner of the socket. 7. Install the processor by lowering it into the ZIF socket. 8. Push the handle on the ZIF socket back into place to secure the processor. 9.
Adding System Memory The computer comes with 16 or 32 MB synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs) installed and supports up to 384 MB of memory. The three memory sockets on the system board can be populated with 8-, 16-, 32-, 64-, or 128-MB DIMMs. For proper system operation, the DIMMs must be industry standard 168-pin, 66-MHz or faster unbuffered SDRAM DIMMs or unbuffered extended data out (EDO) DIMMs. SDRAM DIMMs must support CAS Latency 2 or 3 (CL=2 or CL=3).
Three Memory Module Sockets on the Pentium II System Board CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module To install a memory module, complete the following steps: 1. Remove any expansion boards that block access to the DIMM sockets. CAUTION: To avoid damaging memory modules, do not remove or install the system board with memory modules installed. It is not necessary to remove the system board to install or remove memory modules.
2. Press outward on both latches 1 of the DIMM socket at the same time and insert the memory module 2 into the socket. 3. A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Push the module down into the socket, ensuring that the module is fully inserted and properly seated 3.
CAUTION: If your minitower system has been upgraded with a DIMM memory module taller than 1.25 inches in the outermost memory socket (J12 on Pentium systems, as shown below or J2/Slot 1 on Pentium II systems): Remove the DIMM from socket J12 (J2/Slot 1 on Pentium II systems) prior to removing the system board to avoid damaging the DIMM or the DIMM socket. It is not necessary to remove the system board in order to remove or install DIMM memory modules.
Installing Optional Cache Memory (Pentium Systems Only) Cache memory is very fast pipeline burst memory used for temporarily storing data for fast access by the processor. Depending on the model, your computer can be upgraded with an optional 256-kilobyte pipeline burst L2 cache module on the system board, increasing total cache memory to 512 Kbytes. (Cache is not upgradable on models featuring the Pentium II processor.) To install an optional cache module, complete the following steps: 1.
Upgrading Graphics Capabilities Pentium systems feature an embedded S3 Trio64V2/GX enhanced 64-bit graphics controller installed with 1 MB SGRAM, expandable to 2 MB. Pentium II systems feature an embedded Matrox MGA-1064 SG Graphics Accelerator installed with 2 MB SGRAM, expandable to 4 MB, depending on the model. Upgrading the Enhanced 64-Bit Graphics Controller The S3 Trio64V2/GX enhanced 64-bit graphics controller is a PCI graphics solution embedded on the system board.
Upgrading the Matrox Embedded Performance Graphics Accelerator The Matrox MGA-1064 SG Graphics Accelerator featured on Pentium II systems comes standard with 2 MB SGRAM and supports resolutions up to 1280 x 1024 at 256 colors. With an additional 2 MB SGRAM, it supports resolutions up to 1600 x 1200 at 65,000 colors. To install an additional 2-MB SGRAM module on the system board, complete the following steps: 1. Remove any expansion boards that block access to the system board. 2.
Installing an Additional Drive When installing a new drive you should use either the high hat screws provided in the option kit or the extra U.S. and metric screws stored in the front of the computer chassis for this purpose. The same screws that are used as guide screws are used as retainer screws to secure the drive in the drive bay. Select the appropriate screws for the application. ✎ Metric screws have a black finish while U.S. screws have a silver finish.
Using the Cable-Select Feature with Ultra ATA Devices Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive). The system board determines which drive is device 0 or device 1, based on the way the drives are connected to the special drive cable.
3. Secure the drive with two high hat screws. Installing the Drive and Securing It with the High Hat Screws 4. Connect the drive power cable 1, the signal cable 2 and, if you are connecting a CD-ROM drive, the audio cable 3. Connecting the Cables to the CD-ROM Drive 6-22 Upgrading the Minitower Computer Writer: Holly Jahangiri Saved by: ACastle Saved date: 07/25/97 2:13 PM Pages: 28 Words: 3072 Template: c:\msoffice\templates\comm.dot File Name Ch6.
5. Remove the bezel blank from the front bezel if necessary. To do this, remove the two retaining screws and pull the bezel blank away from the front bezel. Removing the Bezel Blank Reference Guide Writer: Holly Jahangiri Saved By: ACastle Saved Date: 07/25/97 2:13 PM Pages: 28 Words: 3072 Template: c:\msoffice\templates\comm.dot File Name Ch6.
Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay If you are installing a 3.5-inch diskette drive in a 5.25-inch drive bay, use bracket spare part number 243230-001 which comes with a preinstalled bezel. This bracket is available from your Compaq dealer. If you are installing a 3.5-inch hard drive in a 5.25-inch drive bay, use bracket spare part number 243231-001. This bracket is available from your Compaq dealer. 1. Place the 3.5-inch drive into the bracket. 2.
Inserting the High Hat Screw on the Right Side of the Bracket 4. Install the drive assembly into the drive bay. Ensure that the guide screw fits into the tab on the side of the bay. 5. Secure the drive with two high hat screws. Installing the Drive and Securing It with the High Hat Screws Reference Guide Writer: Holly Jahangiri Saved By: ACastle Saved Date: 07/25/97 2:13 PM Pages: 28 Words: 3072 Template: c:\msoffice\templates\comm.dot File Name Ch6.
6. Connect the drive power cable 1 and the signal cable 2. Connecting the Cables to the Drive 7. Remove the bezel blank from the front bezel if necessary. To do this, remove the two retaining screws and pull the bezel blank away from the front bezel. Removing the Bezel Blank 6-26 Upgrading the Minitower Computer Writer: Holly Jahangiri Saved by: ACastle Saved date: 07/25/97 2:13 PM Pages: 28 Words: 3072 Template: c:\msoffice\templates\comm.dot File Name Ch6.
Installing an Internal Speaker To install an internal speaker, complete the following steps: 1. Remove the riser brace. 2. Slide the speaker into place between the retaining tabs on the riser brace and secure it with the speaker with one retaining screw. Installing the Speaker and Connecting the Speaker Cable to the Audio Board 3. Connect the speaker to the audio board. 4. Replace the riser brace.
Writer: Holly Jahangiri Saved by: ACastle Saved date: 07/25/97 2:13 PM Pages: 28 Words: 3072 Template: c:\msoffice\templates\comm.dot File Name Ch6.
chapter 7 T ROUBLESHOOTING This chapter provides information on how to identify and correct some common disk, display, memory, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, "Error Messages," for an explanation of specific messages that may display during the Power-On SelfTest (POST) at startup.
■ Be sure that all the needed device drivers have been installed (for example, if you are using a printer, you need a printer driver). ■ Be sure that you have made all necessary changes to the CONFIG.SYS file. ■ Take out all diskettes from the diskette drives when you turn on your system. Messages on the Screen Many times a message or prompt is displayed on the screen. This message does not necessarily mean that an error condition exists. It may simply be the system prompt or an information message.
Solving Minor Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself, contact your Compaq authorized dealer or reseller. Solving Power Problems Problem Cause Solution Computer won't turn on Computer is not connected to an external power source. Connect to an external power source. Cables to the external power source are unplugged.
Solving Disk Problems Common causes and solutions for disk problems are listed in the following table: ✎ You must run Computer Setup after installing an additional diskette drive. Refer to Chapter 3, “Using Compaq Software,” for instructions. Solving Disk Problems Problem Cause Solution Diskette drive light stays on Diskette is damaged. In Windows 95, run Scan Disk. Click Start Æ Programs Æ Accessories Æ System Tools Æ ScanDisk. In Windows NT, run Scan Disk.
Solving Disk Problems Continued Problem Cause Solution A problem has occurred with a disk transaction The directory structure is bad, or there is a problem with a file. Run CHKDSK to check for fragmentation. In Windows 95, run Scan Disk. At the Start menu, highlight Programs, select Accessories, then select System Tools. Diskette drive cannot read a diskette Diskette is not formatted. Format the diskette. You are using the wrong diskette type for the drive type.
Solving Display Problems Continued Problem Cause Solution You are using a fixed-sync monitor and it won't sync at the resolution chosen. Be sure that the monitor can accept the same sweep rate as the resolution chosen. Monitor does not function properly when used with energy saver features Monitor without energy saver capabilities is being used with energy saver features enabled. Disable monitor energy saver feature. Garbled characters on the screen mixed with text The ANSI.
Solving Display Problems Continued Problem Cause Solution Screen goes blank You may have a screen blanking utility installed or energy saver features are enabled. Press any key or type password. The picture is broken up, or it rolls, jitters, or blinks The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2.
Solving Printer Problems If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table: Solving Printer Problems Problem Cause Solution Printer will not print Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for your application are not installed. Install the correct printer drivers for your application.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware. If you install a Plug and Play device, Windows automatically recognizes the device and configures the computer. If you install a non– Plug and Play device, you must reconfigure the computer after completing installation of the new hardware. In Windows 95, double-click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen.
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table: Solving Memory Problems Problem Cause Solution System won't boot or does not function properly after installing additional memory modules. Memory module is not the correct type or speed grade for the system.
Solving CD-ROM Problems Solving CD-ROM Problems Problem Cause Solution System will not boot from CD-ROM drive The CD-ROM boot is not enabled through the Computer Setup utility. Run the Computer Setup utility and set the drive priorities. CD-ROM devices are not detected, driver is not loaded CD-ROM drive is not connected properly or not properly terminated. Refer to the documentation that came with the CD-ROM.
Solving Software Problems Troubleshooting Using Compaq Intelligent Manageability Features Most software problems occur as a result of the following: ■ ■ ■ The application was not installed correctly. Memory was not allocated correctly. There is a conflict between applications. The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure.
Contacting Compaq Customer Support For help and service outside of the U.S. and Canada, contact your Compaq authorized reseller or dealer. For a list of phone numbers, see the “Worldwide Telephone Numbers” table. ✎ If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords, if they are set.
Worldwide Telephone Numbers Location Country Code Telephone Number Argentina General Information +54 -1-796-1616 Technical Support +54 -1-796-1717 Australia General Information 61-2-9911-1999 Technical Support 61-2-9911-1955 PaqFax 61-2-9911-1982 Austria General Information* 0222/8 78-16 16 Technical Support* 0222/8 78-16-16 Ordering Backup Software +31 -55-38-43-39 General Information* Bel Lux 0903/99.036(45BF/min) 089/89.232 (12.5LF/min) Compaq Care Center* Bel Lux 0903/99.
Worldwide Telephone Numbers continued Location Country Code Telephone Number Canada General Information 905-707-1715 Technical Support 1-800-OKCOMPAQ (1-800-652-6672) Customer Support 1-800-263-5868 Ordering Backup Software 1-800-952-7689 Battery Pack Recycling 1-800-263-5868 Caribbean General Information 1-281-514-4220 Technical Support 1-281-518-2200 Chile General Information +56 -2-274-1911 Technical Support +56 -2-274-3007 China General Information (86) 10 68313399 Technical sup
Worldwide Telephone Numbers continued Location Country Code Telephone Number Finland General Information +358 Technical Support* QuickLine (BBS) -0-615-599 9800-206-720 +358 -0-6155 9870 General Information +33 -1-41-33-41-33 Technical Support +33 -1-41-33-44-55 France Germany General Information* 0180/3 22 12 21 General Information Fax* 0180/3 22 12 20 All Products Fax* 0180/5 21 21 17 Menu Selection* 0190/88 80 80 (0,12 DM/2 sec. or 3,60 DM/min.
Worldwide Telephone Numbers continued Location Country Code Telephone Number India General Information 91-80-559-6023 PaqFax 91-80-559-8989 BBS 91-80-559-8900 Israel General Information +972 -3-636-3444 Fax +972 -3-639-6601 Technical Support +49 -89-9933-2891 General Information +39 -2-57-59-03-00 Technical Support +39 -2-57-59-03-00 BBS +39 -2-89-200-222 Ordering Backup Software +39 -1-67-859-030 Italy Japan General Information* 0120-101-589 Technical Support* 0120-101-589
Worldwide Telephone Numbers continued Location Country Code Telephone Number Mexico General Information +52 -5-229-7900 Technical Support +52 -5-229-7910 PaqFax +52 -5-229-7920 Netherlands General Information 0182-565805 Presario Customer Support* 06-32023091 (Dfl. 0.75/min) Presario Fax* 06-8212391 (Dfl. 0.40/min) Customer Support for all other products* 06-91681616 (Dfl. 0.75/min) Fax for all other products* 06-8991116 (Dfl. 0.
Worldwide Telephone Numbers continued Location Country Code Telephone Number Singapore General Information 65-753-6688 Customer Support Center 65-750-3030 PaqFax 65-750-4514 South Africa General Information 27-11-728-6999 Technical Support 27-11-728-6999 Spain General Information +34 -902-10-14-14 Technical Support +34 -1-640-1302 General Information +46 -8-703 5200 Sales Information +46 -8-703 52 40 Tone 1 Technical support, key accounts +46 -8-703 52 40 Tone 2 Sweden Technical
Worldwide Telephone Numbers continued Location Country Code Telephone Number Taiwan General Information 886-2-7351000 Technical Support 886-2-3761170 Email Address taiwan@netgate.compaq.
appendix A A GENCY R EGULATORY N OTICES Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Mouse This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Declaration of Conformity United States Only This device complies with Part 15 of the FCC Rules.
EPA Energy Star Compliance Compaq Deskpro 2000 Series of Personal Computers marked with the Energy Star Logo are compliant with the U.S. Environmental Protection Agency (EPA)’s Energy Star Computers Program 2.0. The EPA Energy Star Logo does not imply endorsement by the EPA. As an Energy Star Partner, Compaq Computer Corporation has determined that the products marked with the Energy Star Logo meet the Energy Star guidelines for energy efficiency.
European Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European norms: ■ EN55022 (CISPR 22) - Radio Frequency Interference ■ EN50082-1 (IEC801-2, IEC801-3, IEC801-4) Electromagnetic Immunity ■ EN60950 (IEC950) - Product Safety U.S.
CLASS 1 LASER PRODUCT KLASSE 1 LASER PRODUKT This system is classified as a CLASS 1 LASER PRODUCT. This label is located on the outside of your system. A similar label also appears on the internal CD-ROM installed in your system. LASER INFO Laser Type: Wave Length: Semiconductor GaAIAs 780 +/- 35 nm Divergence Angle: 53.5 Degree +/- 1.5 Degree Output Power: Less than 0.2mW or 10,869 W·m-2sr-1 Polarization: Circular Numerical Aperture: 0.45 +/- 0.
Battery Replacement Notice ! WARNING: Your computer is provided with a battery-powered real-time clock circuit. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Do not attempt to recharge the battery, disassemble it, immerse it in water, or dispose of it in fire. Refer to Appendix H for replacement procedures.
Country-Specific Requirements If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general suggestions before taking further action: Power Cord Set Requirements - By Country Country Accredited Agency Applicable Note Numbers Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV
3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 0.75mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (15A, 125V) configuration. U.S. and Foreign Patents Models of this product operating at 100 MHz or less are covered by the following U.S.
appendix B S PECIFICATIONS This appendix provides physical and performance specifications for the computer, keyboard, and mass storage devices. Desktop System Specifications U. S. Metric Dimensions Height Width Length 5.00 in 17.71 in 16.72 in 12.70 cm 44.98 cm 42.47 cm Weight 23.7 lb 10.74 kg 90-132 VAC 100-120 VAC 50- 60 Hz 180-264 VAC 200-240 VAC 50-60 Hz Rated Input Current (maximum) 5.
Minitower System Specifications U. S. Metric Dimensions Height Width Depth 18.49 in 7.31 in 16.89 in 46.96 cm 18.57 cm 42.90 cm Weight 34.0 lb 15.40 kg 90- 132 VAC 100-120 VAC 50- 60 Hz 180 -264 VAC 200-240 VAC 50 - 60 Hz Rated Input Current (maximum) 5.
Diskette Drive 1.44 MB Size and Capacity Size (in) 3.5 High Density (MB) 1.
EIDE and Ultra ATA Hard Drives 2.1-GB 3.2-GB Formatted Capacity Physical (MB) Logical (MB) 2111.86 2111.86 3209.0 3209.0 Drive Type 65 65 Transfer Rate Interface (MBytes/sec) 16.7 * 16.
16X Max CD-ROM Drive Applicable Disc CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session CDi ready CD-XA ready Disc Diameter 12 cm, 8 cm Capacity 550 MB (Mode 1, 12 cm) 640 MB (Mode 2, 12 cm) 180 MB (8 cm) Center Hole 15 mm diameter Disc Thickness 1.2 mm Track Pitch 1.6 µm Laser Beam Divergence Output Power Type Wave Length 53.5 degrees +/- 1.5 degrees 0.
24X Max CD-ROM Drive Applicable Disc CD-ROM mode1, mode 2 Mixed mode (audio and data combined) CD-DA Photo CD (single and multi-session CDi ready CD-XA ready B-6 Disc Diameter 12 cm, 8 cm Capacity 550 MB (Mode 1, 12 cm) 640 MB (Mode 2, 12 cm) 180 MB (8 cm) Center Hole 15 mm diameter Disc Thickness 1.2 mm Track Pitch 1.6 µm Laser Beam Divergence Output Power Type Wave Length 53.5 degrees +/- 1.5 degrees 0.
Audio System Sampling rate 4 KHz to 44.1 KHz (adjustable) Maximum Voltage (rms) Microphone-in Line-in Line-out 0.030 0.7 0.7 Output Power Headphone-out Internal Speaker 60 mW 1 Watt Impedance (nominal) Microphone-in Headphone-out Line-in Line-out Internal speaker 30-K ohm 16 ohms (min.) 20-K ohms 20-K ohms 8 ohms Speaker Frequency response 450 Hz to 4000 Hz Data Types alaw µlaw mono/stereo 8-/16-bit 8-/16-bit 16-bit Compaq Enhanced Keyboard Dimensions Height Width Depth Weight U.S. Metric 1.
2-Button Mouse U.S. Metric Dimensions Height Length Width 1.34 in 4.45 in 2.36 in 3.4 cm 11.3 cm 6.0 cm Weight 4.
Supported Graphics Resolutions S3 Trio64V2/GX Enhanced 64-bit Graphics Controller Resolution 1-MB SGRAM Colors Supported 2-MB SGRAM Colors Supported 1280 × 1024 NA 256 1024 × 768 256 65K 800 × 600 65K 16.7M 640 × 480 16.7M 16.7M Matrox MGA-1064 SG Graphics Accelerator Resolution 2-MB SGRAM Colors Supported 4-MB SGRAM Colors Supported 1600 x 1200 256 65K 1280 x 1024 256 16.7M 1152 x 864 65K 16.7M 1024 x 768 65K 16.7M 800 x 600 16.7M 16.
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appendix C E RROR M ESSAGES This appendix lists the error codes that you may encounter during the Power-On Self-Test (POST) or after restarting the computer, the probable source of the problem, and what steps you can take to resolve the error condition. Power-On Self-Test Messages Message Beeps* Probable Cause Recommended Action 101-ROM Error 1L, 1S System ROM checksum. 1. Inspect the ROM placement. 2. Verify the correct ROM. 3. Replace the ROM.
Power-On Self-Test Messages Continued Message Beeps* Probable Cause Recommended Action 203-Memory Address Error None RAM failure. 1. Run Computer Setup or Windows NT or Windows 95 utilities. 2. Replace the memory module(s) (if any). 3. Replace system board. 205-Memory Error None Cache memory error (processor cache). Run the Configuration and Diagnostics utilities. 206-Secondary cache controller failure None Cache memory controller or RAM failure.
Power-On Self-Test Messages Continued Message Beeps* Probable Cause Recommended Action 404-Parallel Port Address Conflict Detected 2S Both external and internal ports are assigned to parallel port X. Run Computer Setup or Windows NT or Windows 95 utilities. 501-Display Adapter Failure 1L, 2S Video display controller. Replace the graphics board. 601-Diskette Controller Error None Diskette controller circuitry or floppy drive circuitry incorrect. 1. Run Setup. 2. Check and/or replace cables. 3.
Power-On Self-Test Messages Continued Message Beeps* Probable Cause Recommended Action 1152-System Board Comm Port 2 Address Assignment Conflict 2S Both external and internal serial ports are assigned to COM2. Run Computer Setup or Windows NT or Windows 95 utilities. 1721-SMART SCSI Hard Drive detects imminent failure None Hard drive is about to fail. Backup contents and replace hard drive.
Power-On Self-Test Messages Continued Message Beeps* Probable Cause Recommended Action 1800-Temperature Alert None Internal temperature exceeds specification. Check that computer air vents are not blocked and cooling fan is running. Invalid Electronic Serial Number None Electronic serial number has become corrupted. Run Computer Setup. Audible 2S Power-on successful. None.
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appendix D C ONNECTOR P IN A SSIGNMENTS Keyboard Interface Connector and Icon 6 5 4 3 KEY Pin Signal 1 Data 2 Unused 3 Ground 4 +5V 5 Clock 6 Unused 1 2 Pointing Device Interface Connector and Icon 6 5 4 3 KEY 2 Pin Signal 1 Data 2 Unused 3 Ground 4 +5V 5 Clock 6 Unused 1 Reference Guide Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:54 PM Pages: 4 Words: 241 Template: d:\95office\templates\commapp.
Parallel Interface Connector and Icon 13 12 25 D-2 11 24 10 23 9 22 8 21 7 20 6 19 5 18 4 17 3 16 2 15 Pin Signal 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 1 14 10 Acknowledge 11 Busy 12 Paper End 13 Select 14 Auto Line Feed 15 Error 16 Initialize Printer 17 Select In 18 Signal Ground 19 Signal Ground 20 Signal Ground 21 Signal Ground 22 Signal Ground 23 Signal Ground 24 Sign
Serial Interface Connector and Icon 1 2 6 3 7 4 8 5 9 Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Term Ready 5 Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Universal Serial Bus (USB) Connector Connector and Icon 1 2 3 4 Pin Signal 1 VCC (Cable power) 2 - Data 3 + Data 4 Ground (Cable ground) Reference Guide Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:54 PM Pages: 4 Words: 241 Templ
Monitor Interface Connector and Icon 5 4 10 15 D-4 3 KEY 14 2 8 13 1 7 12 6 Pin Signal 1 Red 2 Green 3 Blue 4 Monitor ID Bit 2 5 Ground 6 Red Return 7 Green Return 8 Blue Return 9 Reserved 11 10 Ground 11 Monitor ID Bit 0 12 DDC Data 13 Horiz. Sync 14 Vert. Sync 15 DDC Clock Connector Pin Assignments Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:54 PM Pages: 4 Words: 241 Template: d:\95office\templates\commapp.
appendix E S YSTEM B OARD J UMPERS AND S WITCHES This section provides information for setting DIP switches after upgrading the processor and for setting jumpers to enable/disable passwords or clear the configuration memory (CMOS). ✎ To change the system board jumpers, you must remove the computer cover. For procedures on removing the computer cover, refer to Chapter 5, "Upgrading Your Desktop Computer," or Chapter 6, “Upgrading Your Minitower Computer.
Setting Processor Speed After upgrading the processor, you will need to set DIP switches to establish the processor speed appropriately.
The following table shows the SW2 DIP switch settings used for the 233 MHz Pentium II processor and the settings needed when replacing the standard processor with a Pentium II processor running at 266 MHz or 300 MHz: Setting Processor Speed (Switch SW2) Processor Speed S1 S2 S3 S4 66/233 ON ON OFF OFF 66/266 ON OFF ON ON 66/300 ON OFF ON OFF Location of the SW2 DIP Switches on the Pentium II System Board Refer to the label inside the computer for more detailed setting information.
Setting Power-On Password Jumpers If you forget your Power-On Password, you will need to disable it by setting the appropriate jumper on the system board. 1. Locate the appropriate jumper. For Pentium systems, this jumper is labeled E6. For Pentium II systems, it is labeled P2. By default, the Power-On Password is enabled, meaning there is a plug on pins 5 and 6. Locating the E6 Jumper on the Pentium System Board Locating the P2 Jumper (Pins 5-7) on the Pentium II System Board 2.
Clearing Configuration Memory The computer's configuration memory (CMOS) may occasionally be corrupted by static electricity. This happens very rarely. When it does occur, it is usually due to software or hardware that is not executing accurately or by adding or removing expansion boards to or from the computer. If the computer's configuration memory becomes corrupted, it is necessary to clear the configuration memory.
3. Replace the cover and tighten the thumbscrews on the rear panel. 4. Turn the computer on. 5. Run the Computer Setup utility to reconfigure the system. Refer to Chapter 3, "Using Compaq Utilities." If the system configuration is incorrect, your computer may not work properly and you may receive error messages on the screen. ✎ When the CMOS jumper is removed, your password will become invalid because the password is stored in the configuration memory. You will need to reset your password.
appendix F S HIPPING Y OUR C OMPUTER To prepare the computer for shipping, follow these guidelines: 1. Back up the hard drive files onto diskettes (or onto an external hard drive or other external storage device, if available). To prevent data loss, do not expose your backup diskettes to electrical or magnetic impulses. 2. Remove all diskettes from the the diskette drives; remove the CD from the CD-ROM drive, if any. 3. Turn off the computer and external devices. 4.
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appendix G E LECTROSTATIC D ISCHARGE A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ■ Avoid hand contact by transporting and storing products in static-safe containers.
■ Use conductive field service tools. ■ Use a portable field service kit with a folding staticdissipating work mat. If you do not have any of the suggested equipment for proper grounding, contact an Compaq authorized reseller or service provider. ✎ For more information on static electricity, contact your Compaq authorized dealer, reseller, or service provider.
appendix H I NSTALLING A N EW B ATTERY When your computer no longer automatically displays the correct date and time, it may mean the battery providing power to the realtime clock needs to be replaced. Battery life is usually about five to ten years under normal use. Use Compaq replacement battery 160274-001 or a comparable 600-milliamp alkaline, 4.5-volt battery. ✎ It is important to make a set of backup diagnostics diskettes before you install a new battery.
3. Remove the computer cover. See the instructions in Chapter 5, "Upgrading the Desktop Computer," or Chapter 6, “Upgrading the Minitower Computer,” for information on removing the cover. 4. The following illustration identifies the jumper pin location for the battery connection. For Pentium systems, this jumper is labeled E9. For Pentium II systems, it is labeled P2. Battery Connection Location on the Pentium System Board Battery Connection Location on the Pentium II System Board 5.
6. Remove the backing from the adhesive on the hook-and-loop fastener strip, and place the battery and the hook-and-loop fastener strip as shown in the following illustration. Installing the Battery on the Desktop (Pentium Models) Installing the Battery on the Desktop (Pentium II Models) Reference Guide Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:54 PM Pages: 6 Words: 506 Template: d:\word6\template\commapp.
Installing the Battery on the Minitower (Pentium Models) H-4 Installing a New Battery Writer: Holly Jahangiri Saved by: Alyce Klingler-Castle Saved date: 06/10/97 3:54 PM Pages: 6 Words: 506 Template: d:\word6\template\commapp.
Installing the Battery on the Minitower (Pentium II Models) 7. Replace the computer cover. 8. Place the sticker included with your battery kit on the back of your computer above the power connector. 9. Plug in the computer and reconnect any external devices. ! WARNING: This equipment is designed for connection to a grounded (earthed) outlet. The grounding type plug is an important safety feature. To avoid the risk of electrical shock or damage to your equipment, do not disable this feature. 10.
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