Title Page Web-Based Enterprise Service Installation Guide This document provides instructions and supporting information necessary to install, configure, and verify Compaq Web-Based Enterprise Service (WEBES) on Windows NT/2000, Compaq Tru64 UNIX, and Compaq OpenVMS Alpha systems. Rev. 1/9/01–A Operating Systems: Microsoft Windows NT 4.0 and Windows 2000 Compaq Tru64 UNIX versions 4.0E to 5.1 Compaq OpenVMS Alpha versions 7.1–2, 7.2, 7.2–1, and 7.2–1H1 Software Version: WEBES Version 3.
January 2001 © 2000 Compaq Computer Corporation AlphaServer, VAX, Compaq, and the Compaq logo Registered in U.S. Patent and Trademark Office. Tru64 and OpenVMS are trademarks of Compaq Information Technologies Group, L.P. in the United States and other countries. Microsoft, Windows, Windows NT, and MS-DOS are trademarks of Microsoft Corporation in the United States and other countries. Intel is a trademark of Intel Corporation in the United States and other countries.
Contents Title Page i List of Figures v Preface vii Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Structure of this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 2.4.2 Uninstalling All WEBES Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25 3 Installing on Tru64 UNIX 3–1 3.1 Pre-Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 3.1.1 WEBES Common System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 3.1.2 Compaq Analyze System Requirements . . . . .
List of Figures 2–1 DLL Update Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 2–2 Restart Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 2–3 Customer Information Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Figures Rev.
Preface This document describes Web-Based Enterprise Service (WEBES) for the following operating systems: • Windows NT and Windows 2000 • Compaq® Tru64™ UNIX • Compaq OpenVMS™ Alpha Intended Audience This guide is intended for Compaq Services personnel who will install and use WEBES to collect and analyze data from customer systems.
Preface For Further Information Bold Bold type indicates user input. Italic Italic type emphasizes important names, titles, and variables. For Further Information For additional information following the formal release of WEBES, see the following web site: http://www.support.compaq.com/svctools For additional documentation, see these related publications: • • • • • WEBES Readme.
1 General Information This chapter provides an overview of the WEBES suite of tools. Detailed instructions for installing WEBES on each supported operating system are provided in subsequent chapters. What is WEBES? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 1–2 New in this Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 1–2 Supported Products . . . . . . . . . . . . . . .
General Information 1.1 What is WEBES? 1.1 What is WEBES? Web-Based Enterprise Service (WEBES) is a suite of system diagnostic tools. WEBES consists of a master installation kit that allows you to install any or all of the following components: • Compaq Analyze—for remote system event monitoring • Compaq Crash Analysis Tool (CCAT)—for remote operating system failure analysis • Revision and Configuration Management (RCM)—for system configuration and change reporting 1.
General Information 1.
General Information 1.5 Known Issues 1.5 Known Issues The following are release notes and known issues for this release of WEBES: • Backward Compatibility Connections between systems that are running different versions of WEBES or different Service Paks may produce unpredictable results. This can happen if, for example, you are running your locally installed Compaq Analyze, and then use it to add and analyze a remote node that has another version installed.
General Information 1.5 Known Issues UNIX: Issue the command: desta stop. If the director does not stop in approximately 2 minutes the process may be hung. Look for desta_exec processes in the ps list, and issue kill commands to stop them. Then, as the root user, issue the command: desta start and wait approximately 1 minute for WEBES to set up its processes before running a WEBES component. OpenVMS: Issue the command: desta stop.
General Information 1.6 Question Checklist $ product install webes/destination=disk$user1:[dir1.dir2] Specifying three or more subdirectories results in too many layers after WEBES installs its own subdirectories. The total must not exceed the eight level limit in OpenVMS 7.1–2. 1.6 Question Checklist Table 1–1 shows information that, depending on the operating system and configuration, may be required during WEBES installation.
General Information 1.6 Question Checklist Table 1–1 Question Checklist (continued) Question Asked By Windows Asked By UNIX Asked By OpenVMS Example WEBES mgdsys.xyz.com system address Compaq Analyze system serial number Compaq Analyze, RCM WEBES WEBES A01234567890 system type Compaq Analyze WEBES WEBES Type 1 system model Compaq Analyze WEBES technical acct. mgr. name RCM RCM RCM Terry Gray TAM email address RCM RCM RCM terry.gray@provider.
General Information 1.6 Question Checklist Rev.
2 Installing on Windows NT/2000 This chapter describes how to install the WEBES suite of tools on the following systems: Windows NT (Intel-based and Alpha processors) Windows 2000 (Intel-based processors only) Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 2–2 Installing WEBES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 2–6 Post-Installation . . . . . . .
Installing on Windows NT/2000 2.1 Pre-Installation 2.1 Pre-Installation Follow these pre-installation guidelines. Depending on which WEBES components you wish to install, ensure that your system meets the requirements described in the appropriate sections: • • • • WEBES Common System Requirements Compaq Analyze System Requirements CCAT System Requirements RCM System Requirements 2.1.
Installing on Windows NT/2000 2.1 Pre-Installation • If an older version of WEBES was previously installed, uninstall it before continuing. See Section 2.4, “Uninstalling WEBES” for instructions. • On Windows 2000, set your environment variable temporary directory to C:\Temp. Right click on My Computer, then choose Properties | Advanced | Environment Variables. • Disable any anti-virus software before running the WEBES installation. (You can generally re-enable it afterwards; see below.
Installing on Windows NT/2000 2.1 Pre-Installation • If you want to start with a clean error log as of this installation, rename the existing error log file to another name before installing WEBES. The default error log is typically %WINDIR%\system32\config\appevent.evt (the application event log). %WINDIR% is an environment variable that specifies your Windows installation directory, such as C:\WINNT. • On Internet Explorer, make sure that HTTP 1.1 settings are enabled.
Installing on Windows NT/2000 2.1 Pre-Installation • Up to 350MB of temporary storage. This is for the downloaded, compressed file and the expansion of this file. This can be on any disk you choose. This space is recoverable once the install is complete by deleting the install files and the compressed file. • DSNlink must be installed for automatic analysis (Alpha platforms) 2.1.
Installing on Windows NT/2000 2.2 Installing WEBES 2.2 Installing WEBES After all Pre-Installation requirements are met, follow these steps to install WEBES. Be aware that installing on a system where a previous profile was saved can shorten many of the questions regarding names, addresses, hardware serial numbers, and so on. You can change the old values if desired, or simply reconfirm them. 1. If you have not already done so, log on using an account with administrator privileges. 2.
Installing on Windows NT/2000 2.2 Installing WEBES If you log on too quickly, the system RPC service will not have finished starting, as shown: Setup failed to launch installation engine: The RPC server is unavailable. If you see this message, run the installation kit .exe file again to continue. 7. The WEBES welcome message appears. Click OK. 8. The WEBES license agreement appears. Read the agreement and click Yes. 9.
Installing on Windows NT/2000 2.2 Installing WEBES 11. The phone and email dialog appears. Enter your telephone number and email address, and click Next (see Figure 2–4). Figure 2–4 Phone and Email Dialog 12. The Simple Mail Transfer Protocol (SMTP) dialog appears. Enter the name or IP address of your local SMTP email server, and click Next (see Figure 2–5). Figure 2–5 SMTP Dialog Rev.
Installing on Windows NT/2000 2.2 Installing WEBES 13. The select components dialog appears. Highlight the WEBES tools that you wish to install, and click Next (see Figure 2–6). In most cases, you can select all tools. If you have already installed one or more of the tools, you cannot select those tools again. To reinstall a tool, you must first uninstall it and then reinstall it. This safeguard ensures that the complete set of files required for the tool always gets installed.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–7 Destination Directory Dialog 2.2.1 Installing Compaq Analyze Fill in the following dialogs if you chose to install Compaq Analyze. 1. Enter or confirm the email address at which to receive local notification of events, and click Next (see Figure 2–8). If desired, you can change this information from the initial entry that you made for WEBES. Rev.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–8 Compaq Analyze Notify Dialog 2. Enter or confirm your SMTP email server, and click Next (see Figure 2–9). If desired, you can change this information from the initial entry that you made for WEBES. Figure 2–9 Compaq Analyze SMTP Server Dialog 3. The kit prompts you about filling in your profile file using a text editor. Read and okay the prompt (see Figure 2–10). Rev.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–10 Profile File Prompt 4. Use the text editor to fill in your customer profile information, and save the file when finished (see Figure 2–11). The CRSS notification system automatically sends messages to your service provider so that they can dispatch the appropriate assistance to your site. An important part of providing this service is matching your customer information to these messages via the customer profile file.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–12 Service Obligation Window 6. The choice to enable the Qualified Service Access Point (QSAP) appears as shown in Figure 2–13. If this machine reports messages via CRSS, click Yes. If not, click No and go to step 10. Figure 2–13 Enable QSAP Dialog 7. Because you chose yes, another window appears for CRSS as shown in Figure 2–14. If this machine also acts as the CRSS QSAP, enter or confirm “localhost.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–14 QSAP Settings 10. The remaining steps only appear if you chose not to enable the CRSS QSAP in step 6. First, choose whether to use DSNlink for SICL notifications (see Figure 2–15). Figure 2–15 Enable DSNlink SICL Dialog 11. If you choose “No” you are finished with the Compaq Analyze phase of WEBES installation. Otherwise, first enter or confirm the email address for notifications and the path to the profile file as shown in Figure 2–16.
Installing on Windows NT/2000 2.2 Installing WEBES 2.2.2 Installing CCAT Fill in the following dialogs if you chose to install CCAT. 1. Read the notice about CADC and click OK. 2. Enter or confirm the email address at which to receive local notification of events, and click Next (see Figure 2–17). If desired, you can change this information from the initial entry that you made for WEBES. Figure 2–17 CCAT Notify Dialog 3. Enter or confirm your SMTP email server, and click Next (see Figure 2–18).
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–18 CCAT SMTP Server Dialog 2.2.3 Installing RCM Fill in the following dialogs if you chose to install RCM. 1. Complete the customer information dialog, and click Next (see Figure 2–19). Figure 2–19 RCM Customer Information Dialog Rev.
Installing on Windows NT/2000 2.2 Installing WEBES 2. The Transport Options—Data back to Compaq dialog appears (see Figure 2–20). Fill in your desired settings for sending the collected data back to Compaq. The example in Figure 2–20 uses FTP. Figure 2–20 RCM Transport Options—Data Back to Compaq 3. The Transport Options—Local Copies dialog appears (see Figure 2–21). Fill in your desired settings for sending local copies of the collected data. The example in Figure 2–21 uses local SMTP email.
Installing on Windows NT/2000 2.2 Installing WEBES 4. The scheduling dialog appears (see Figure 2–22). Enter the serial number of the system, and fill in the schedule settings for when RCM will perform collections. Click Next. Figure 2–22 RCM Scheduling Dialog 5. Choose a destination program group from which to access RCM, and click Next (see Figure 2–23). Figure 2–23 RCM Destination Program Group Dialog Rev.
Installing on Windows NT/2000 2.2 Installing WEBES 6. Review your choices and click Next. Click Back to change any settings, if desired (see Figure 2–24). Figure 2–24 RCM Review 7. If the RCM Survey Utility is not already installed, decide whether to install it now (see Figure 2–25). Survey Utility Version 2.24 is available for Intel-based machines; Version 2.08 is available for Alpha-based machines, which also require that FX!32 be installed.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–25 RCM Survey Utility If you choose Yes, a window with status messages briefly appears as the kit finishes installing the RCM Survey Utility (see Figure 2–26). Figure 2–26 RCM Survey Utility Installation 8. Highlight whether to view the readme file or install the RCM Service, and click Finish (see Figure 2–27). Rev.
Installing on Windows NT/2000 2.2 Installing WEBES Figure 2–27 RCM Setup Complete 9. If you install the RCM Service, decide on a user or system account (see Figure 2–28). A user account requires a username and password; system does not. If you choose a user account, it must be an account with “log on as a service” enabled as one of the user rights. Otherwise, user log on fails, and you are defaulted to a system account log on. Figure 2–28 RCM Service Account Selection Rev.
Installing on Windows NT/2000 2.3 Post-Installation 2.2.4 Finishing the WEBES Installation The InstallShield kit exits when WEBES installation completes. See the Post-Installation information in the next section for additional instructions. 2.3 Post-Installation Be aware of the following post-installation procedures. 2.3.1 Setting Permissions You must set permissions after WEBES has been initially installed and the director process has been started. Windows NT 1. 2. 3. 4.
Installing on Windows NT/2000 2.3 Post-Installation 2.3.2 Determining Which Tools are Installed On any system that you are unsure about, you can determine what parts of WEBES are installed as follows. Compaq Analyze Compaq Analyze is installed if you have the following file on your system: {WEBES install directory}\config\ConfigDefaultsCAWindows.txt CCAT CCAT is installed if you have the following file on your system: {WEBES install directory}\config\ConfigDefaultsCCAT.
Installing on Windows NT/2000 2.4 Uninstalling WEBES The WEBES readme file (win.txt) lists the component versions for the release. Generally, they match the overall WEBES version number. The files in Table 2–2 also may reveal a “build” number, but it is usually not significant that it match across components. 2.3.4 RCM Customer Access ID RCM users should have their Technical Account Manager log into the RCM Server to register the Customer Access ID before running RCM data collection. 2.
Installing on Windows NT/2000 2.4 Uninstalling WEBES 6. For Compaq Analyze: You also are prompted about keeping your installation settings and your customer profile text file. Answering yes to these two prompts keeps you from having to re-enter the information during a subsequent installation. 2.4.2 Uninstalling All WEBES Tools To uninstall all WEBES tools, perform the following tasks. Note that you can use this procedure to remove previous installations of this version of WEBES.
Installing on Windows NT/2000 2.4 Uninstalling WEBES Rev.
3 Installing on Tru64 UNIX This chapter describes how to install the WEBES tools on a Compaq Tru64 UNIX system. The information in this chapter is organized as follows: Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3–2 Installing WEBES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 3–4 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing on Tru64 UNIX 3.1 Pre-Installation 3.1 Pre-Installation Follow these pre-installation guidelines. Depending on which WEBES components you wish to install, ensure that your system meets the requirements described in the appropriate sections: • • • • WEBES Common System Requirements Compaq Analyze System Requirements CCAT System Requirements RCM System Requirements 3.1.
Installing on Tru64 UNIX 3.1 Pre-Installation 3.1.2 Compaq Analyze System Requirements In addition to the common WEBES prerequisites, your system must meet the following requirements before you install the Compaq Analyze component: • The Version 4.0E Patch Kit: (DUV40EAS0002-19990617.tar 17-JUNE-1999 65MB) must be installed on Tru64 UNIX Version 4.0E before installing Compaq Analyze. Without the patch kit, Compaq Analyze will not be able to read the binlog file.
Installing on Tru64 UNIX 3.2 Installing WEBES • Disk space—RCM data collection utilities require the following space during runtime: • 18MB in /usr/.smdb • 4MB in /var/tmp • 600KB per collection in /var/opt/UniCensus/archive/rcm • Utilities—the RCM Unicensus data collection process requires the following minimum versions of utilities: • sys_check 114.0 (already included in Tru64 UNIX versions 4.0E, 4.0F, and 5.0) • DECevent 3.
Installing on Tru64 UNIX 3.2 Installing WEBES 1. If installing in a TruCluster environment, make sure all nodes are up and running before proceeding. 2. Load the WEBES kit, as follows: # setld -l kit WEBESBASE310 This assumes your current directory is the one from which you extracted the kit using the tar command in the Pre-Installation steps. The following messages appear: Checking file system space required to install specified subsets: File system space checked OK. 1 subsets will be installed.
Installing on Tru64 UNIX 3.2 Installing WEBES Note When you install WEBES and its subproducts into a TruCluster environment, the installation prompts do not allow you to change the default installation directory. This is required for proper operation. The WEBES default installation directory is /usr/opt/compaq. You may change this to another directory if you prefer. The required disk space is 61000 Kilobytes, allowing for kit expansion during the installation process. 4.
Installing on Tru64 UNIX 3.2 Installing WEBES You have entered the following: Contact Name: Chris Green Contact Company: XYZ Company Contact Company Address: 123 Main Street Metropolis, VA 22222 Contact Phone: 123-456-7890 Contact Email: chris.green@xyz.com ACHS Contact: chris.green@xyz.com Is the above information correct? [yes/no] [q,?](default= yes): 7. Type Y or press the [Enter] key. The following options appear: Please wait while the registry file is updated.
Installing on Tru64 UNIX 3.2 Installing WEBES 11. Enter you service obligation information.
Installing on Tru64 UNIX 3.2 Installing WEBES Checking for RCM prerequisites RCM requires that dupatch be installed and baselined if you wish to gather information on the patches installed on your system. Please install before attempting to run RCM. Installation will now continue. Systems that use CT5 display the following message: CT5 system. DECEvent not required.
Installing on Tru64 UNIX 3.2 Installing WEBES x kit/INSTALL.txt, 2632 bytes, 6 tape blocks Checking file system space required to install specified subsets: File system space checked OK. 1 subset(s) will be installed. Loading subset 1 of 1. CT5 Reader Tool - Copying from /var/opt/UniCensus/ct5/kit (disk) Verifying 1 of 1 subset(s) installed successfully. Configuring "CT5 Reader Tool - " (CT5BASE) Installation of the CT5 Reader Tool - CT5BASE subset is complete.
Installing on Tru64 UNIX 3.2 Installing WEBES 2. Press the [Enter] key.
Installing on Tru64 UNIX 3.2 Installing WEBES Do you want to change any of these parameters? [ yes/no ] [ q,?,o ](default= no): Do you wish to enable RCM to make a collection every time this machine reboots? [ yes/no ] [ q,?,o ](default= no): Saving the options you have just entered to file. Please wait. Configuration options saved in rcm_config file..... Customer details saved in rcm_customer_info file..... System details saved in rcm_ssnum file.....
Installing on Tru64 UNIX 3.2 Installing WEBES Note Cluster environments present additional prompts during this phase. Questions that you responded to earlier (for the base install node) get repeated, including: SMTP contact and server System type, model, and serial number Service obligation data RCM Unicensus contact information RCM Unicensus transport and collection options The repeated prompts allow you to enter unique values for the additional nodes in the cluster, as appropriate.
Installing on Tru64 UNIX 3.3 Post-Installation System Type [ q,? ](default= Type 1): System Model [ q,? ](default= Model A1): System Serial Number [ q,? ]: A01234567890 5. Check your entries: You have entered the following: SMTP Contact: SMTP Server: System Type: System Model: System Serial Number: chris.green@xyz.com mailsys.xyz.com Type 1 Model A1 A01234567890 Is the above information correct? [ yes/no ] [ q,? ](default= yes): 6. Type Y to continue. Please wait while the registry file is updated.
Installing on Tru64 UNIX 3.3 Post-Installation 3. In the Tru64 UNIX file /etc/services, add the following line: dsn_tunnel 2381/tcp # DSNlink tunnel 4. In the Tru64 UNIX file /etc/inetd.conf, add the following (but place the text all on one line): dsn_tunnel stream tcp nowait root /usr/bin/DsnTunnelServer.sh DsnTunnelServer.sh 5. After modifying /etc/inetd.conf, execute the following command: # kill -HUP [inetd process ID] 3.3.
Installing on Tru64 UNIX 3.4 Uninstalling WEBES 3.3.4 Determining Which Versions are Installed To determine what versions of WEBES and its component tools are installed, open and read the text files shown in Table 3–1. Table 3–1 Determining WEBES and Tool Versions Tool File for Version Information WEBES Overall Kit {WEBES install directory}/webes/release.txt WEBES Common Components (WCC) { WEBES install directory}/desta/release.txt Compaq Analyze {WEBES install directory}/ca/release.
Installing on Tru64 UNIX 3.4 Uninstalling WEBES # /usr/sbin/webes_delete The following options appear: You may choose one of the following options to deinstall: 1) Compaq Analyze 2) Compaq Crash Analysis Tools 3) UniCensus 4) ALL of the above 5) Redisplay menus 6) Continue without deinstalling any products Enter your choices or press RETURN to redisplay menus. Choices (for example, 1 2 4-5): 1 2. Type the number of the tool that you wish to uninstall.
Installing on Tru64 UNIX 3.4 Uninstalling WEBES Removing Web-Based Enterprise Service (WEBES) If you are removing the suite in order to: a) Install another WEBES Suite product: Removal of the suite is not required. You should exit now and install the other product using the setld command, e.g., (see the setld man pages [man setld]): 'setld -l WEBESBASE' b) Remove one or two installed suite products: Removal of the suite should not be performed.
Installing on Tru64 UNIX 3.4 Uninstalling WEBES Deleting Compaq Crash Analysis Tool Deleting UniCensus for Alpha AXP Digital UNIX - (UNICEN) Copying /var/opt/UniCensus/rcm_config to /var/opt Do you want to preserve the data which has already been collected? [yes/no] [q,?](default= yes): 5. Enter y or n for whether to save your collection data.
Installing on Tru64 UNIX 3.4 Uninstalling WEBES Rev.
4 Installing on OpenVMS Alpha This chapter describes how to install the WEBES tools on a Compaq OpenVMS Alpha system. The information in this chapter is organized as follows: Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 4–2 Installing WEBES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 4–6 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . .
Installing on OpenVMS Alpha 4.1 Pre-Installation 4.1 Pre-Installation Follow these pre-installation guidelines. Depending on which WEBES components you wish to install, ensure that your system meets the requirements described in the appropriate sections: • • • • WEBES Common System Requirements Compaq Analyze System Requirements CCAT System Requirements RCM System Requirements 4.1.
Installing on OpenVMS Alpha 4.1 Pre-Installation • Minimum 256 MB of memory (RAM) for running all WEBES components. 128 MB may be adequate when installing only a portion of WEBES, but this setting has not been fully tested. (Use the SHOW MEMORY command to see current values.) • Minimum 512 000 blocks in PAGEFILE.SYS (Use the SHOW MEMORY command to see current values.) • Cluster Installations—If you are installing in a cluster environment, review the guidelines in Section 4.3.1 Cluster Environments.
Installing on OpenVMS Alpha 4.1 Pre-Installation 2. In the downloadable drivers & utilities section, click on patches. The Compaq Services Software Patches page appears. 3. Click on browse patch tree. 4. Click on vms. 5. Click on axp. 6. Click on the operating system version. 7. Locate the patch in the list of available patches, and save the patch to your system.
Installing on OpenVMS Alpha 4.1 Pre-Installation The web interface will not function unless you download the Java301 file with the Java extensions and define the NETSCAPE_CLASSPATH variable as described on the download page. 4.1.3 CCAT System Requirements In addition to the common WEBES prerequisites, your system must meet the following requirements before you install the CCAT component: • Motif or X-Window system terminals are required for CCAT. • Minimum 8 000 blocks free 4.1.
Installing on OpenVMS Alpha 4.2 Installing WEBES 4.2 Installing WEBES After all Pre-Installation requirements are met, follow these steps to install WEBES. Be aware that installing on a system where a previous installation profile was saved will shorten many of the questions regarding names, addresses, hardware serial numbers, and so on. You can change the old values if desired, or simply reconfirm them. 1.
Installing on OpenVMS Alpha 4.2 Installing WEBES default, press RETURN. 6. Enter or confirm address and contact information: *Enter *Enter *Enter *Enter *Enter your company street address: 123 Main Street your company city address: Metropolis your company state and zip code: VA 22222 the Primary Contact: Chris Green the Secondary Contact: Pat Brown 7.
Installing on OpenVMS Alpha 4.2 Installing WEBES 4.2.1 Installing RCM Messages similar to the following appear during the RCM installation phase of WEBES.
Installing on OpenVMS Alpha 4.2 Installing WEBES Phase -----------LPMAIN LPMAIN Mode -----DIRECT DIRECT File --------------------------------RCM$STARTUP.COM RCM_SYSMAN_STARTUP_MGDSYS.COM Scheduling next collection at: 1-NOV-2000 03:20:00.00 %RUN-S-PROC_ID, identification of created process is 202001D0 To collect RCM data now, use @RCM$DIR:RCM_START -now Note that you can modify the .CFG file to change any value if you are not satisfied with the default values. 4.2.
Installing on OpenVMS Alpha 4.2 Installing WEBES The install is now configuring CCAT for this system. ConfigDefaultsCCAT.txt will be enrolled by Director. 4.2.4 Finishing the WEBES Installation Messages similar to the following appear while finishing the WEBES installation. Note that your customer profile file was created using information that you confirmed or provided earlier in the install procedure. %RUN-S-PROC_ID, identification of created process is 00001D3F Director in startup phase 2.
Installing on OpenVMS Alpha 4.3 Post-Installation RCM installed. To collect data, type SET DEFAULT RCM$DATA and then @RCM$DIR:RCM_START Release notes are available in SYS$HELP:RCM*.RELEASE_NOTES. WEBES has been installed to the location specified. If you chose to remove WEBES, the Compaq Analyze and CCAT tools will be removed automatically. To add or remove a tool you will need to do a PRODUCT REMOVE WEBES and then reinstall, selecting the tools you want to keep. 4.
Installing on OpenVMS Alpha 4.3 Post-Installation Figure 4–1 Cluster Example Sys Disk Example One way to install WEBES in Figure 4–1 might be as follows: 1. With Node A serving as the base install node, run product install webes from Node A to place the initial installation onto sys$common on Sys Disk. Nodes A and B can see the installation. Node C cannot see the installation because it does not have Sys Disk mounted. 2. Run @svctools_home:[bin]cluster setup from Node A.
Installing on OpenVMS Alpha 4.3 Post-Installation Subsequent Nodes If a node was not booted into the cluster when the @svctools_home:[bin]cluster setup command was executed, the following subsequent command sets up only one node and can be executed on that node at any time: $ @sys$common:[compaq.svctools.bin]cluster install The command sets up the logicals and the specific directories for the node it is run from, which in this case will not be the base install node.
Installing on OpenVMS Alpha 4.3 Post-Installation Enter the following commands as appropriate if you wish to re-add DESTA or RCM to the startup process: $ MCR SYSMAN SYSMAN> STARTUP ADD FILE/PHASE=LPMAIN DESTA$STARTUP.COM SYSMAN> STARTUP ADD FILE/PHASE=LPMAIN RCM$STARTUP.COM 4.3.4 Determining Which Tools are Installed On any system that you are unsure about, you can determine what parts of WEBES are installed as follows.
Installing on OpenVMS Alpha 4.4 Uninstalling WEBES Comparing versions can help troubleshoot situations where a tool might be left over from a previous installation. For example, if you see all 3.1 version numbers except for one component showing 2.1, you probably have an old component that was never uninstalled, and you did not choose to install that component during the upgrade. The WEBES readme file (vms.txt) lists the component versions for the release.
Installing on OpenVMS Alpha 4.4 Uninstalling WEBES 3. Type Y or N for whether to remove RCM. The following messages summarize your choices: The following products will be removed from destinations: DEC AXPVMS RCM DEC AXPVMS WEBES Portion done: 0% Do you want to preserve the data which has already been collected? [Y]/N : N 4. Enter Y or N for whether to keep collected RCM data.
Installing on OpenVMS Alpha 4.5 Upgrading the Operating System Note Make note of the node you install from—the base install node. You usually run any post-install cluster command procedures from the base install node, and always run all uninstall commands from the base install node. 1.
Installing on OpenVMS Alpha 4.5 Upgrading the Operating System Rev.
Glossary A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z A ACHS Automatic Call Handling System. Within the service provider’s customer service center, ACHS accepts incoming event analysis messages that were initiated by SICL. Automatic Call Handling System See ACHS. C CADC Crash Analysis Data Collector. On Windows NT systems, CADC is required before the system can collect operating system failure information and format it into a footprint that CCAT can then analyze.
Glossary D Compaq Remote Support Service See CRSS. Crash Analysis Data Collector See CADC. CRSS Compaq Remote Support Service. CRSS is the next generation of SICL and is capable of operating effectively in a distributed environment. D DESTA Distributed Enterprise Service Tools Architecture. DESTA is Compaq’s high-availability system fault management architecture. Distributed Enterprise Service Tools Architecture See DESTA. DHCP Dynamic Host Configuration Protocol.
Glossary P JRE Java Runtime Environment. The JRE consists of the Java virtual machine, the Java platform core classes, and supporting files. It is the runtime part of the Java Development Kit—without compiler, debugger, or tools. The JRE is the smallest set of executables and files that constitute the standard Java platform. WEBES requires the JRE. P PCSI POLYCENTER Software Installation. PCSI is a software installation and management tool for OpenVMS systems.
Glossary S S SICL System Initiated Call Logging. SICL refers to the concept of automatically sending fault and failure messages to the service provider’s customer service center. The messages are then received by ACHS, analyzed, and acted upon as appropriate. Simple Mail Transfer Protocol See SMTP. SMTP Simple Mail Transfer Protocol. SMTP is a TCP/IP protocol governing email transmission and reception. System Initiated Call Logging See SICL. T TCP/IP Transmission Control Protocol/Internet Protocol.
Glossary W Web-Based Enterprise Management See WBEM. Web-Based Enterprise Service See WEBES. WEBES Web-Based Enterprise Service. WEBES is an integrated set of web-enabled service tools that includes: Compaq Analyze, Compaq Crash Analysis Tool (CCAT), and Revision Configuration Manager (RCM). See also DESTA, WBEM. WEBES Common Components See WCC. WBEM Web-Based Enterprise Management. WBEM is distributed, web-based system management. Rev.
Glossary W Rev.
