User's Guide for Windows 95 and Windows 98
Edition: 2000 The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
Contents Contents Steps to basic printing 1 Step 1: Load the paper 1 Step 2: Customize the Printer Properties 3 Step Three: Print your document 6 Maintaining your printer 7 Using the Control Program 7 Installing or replacing print cartridges 8 Improving print quality 9 Troubleshooting 13 Printer prints slowly or doesn’t print 13 Paper misfeeds or jams 16 Document prints with mistakes or poor quality 17 Problems with transparencies, photos, or envelopes...
Power supply information 24 Safety information 24 Index 25 • • • • iv •
Steps to basic printing 1 Steps to basic printing This book describes how to use your printer on Windows 95 and Windows 98. To view the online User’s Guide for Windows NT 4.0 and Windows 2000, click the User’s Guide button on the Printer Software CD for Windows. Basic printing is as easy as: 1 Load the paper (see the next section). 2 Customize the Printer Properties (see page 3). 3 Print your document (see page 6).
Loading specialty papers Load up to: Make sure: 10 envelopes • The print side is facing you and the paper guide is against the side of the envelopes. • The stamp location is in the upper left corner. • The envelopes are loaded vertically against the right side of the sheet feeder. 10 greeting cards, index cards, postcards, or photo cards • The print side is facing you and the paper guide is against the side of the cards. • The cards are loaded vertically against the right side of the sheet feeder.
Steps to basic printing Step 2: Customize the Printer Properties Your printer software includes several applications that let you easily perform printing tasks. One of these applications is called Printer Properties. The Printer Properties application has two tabs: Paper and Document/Quality. Each tab contains settings related to the operation of your printer and its software. Opening the Printer Properties You can open the Printer Properties from almost any application.
Click the... Paper tab to: • Select a paper size and orientation. • Set the number of copies to print. • Reverse the printing order of your document pages. The first page of your document will be on top of the stack in the paper exit tray. • Collate your document. Help button on any tab in the Printer Properties to access the printer driver Help. Document/Quality tab to select: • The Document Type you are printing. • A paper type. • A print quality setting.
Steps to basic printing Choosing printer settings for specialty papers When your printer software was installed, the Printer Properties settings were set to the default settings. Use the default settings for printing most documents on plain paper.
When you are printing on this specialty paper: Click this Printer Properties tab: Banner paper Paper From the list of Paper Sizes, select Banner or Banner A4. Iron-On transfers Document/Quality From the Paper Type area, select IronOn Transfer. To make these selections: Note: We recommend printing on plain paper before printing on the actual iron-on transfer. Transparencies Document/Quality From the Paper Type area, select Transparency. Select Normal 600dpi or High 1200dpi Print Quality.
Maintaining your printer 2 Maintaining your printer Using the Control Program The Control Program lets you monitor your printer and install or replace print cartridges. To open the Control Program from the Start menu, click: 1 Programs. 2 Compaq IJ600. 3 Compaq IJ600 Control Program. Click the... Cartridges tab to: Status tab to: • • • • Monitor the status of your print job. Cancel your print job. Print a test page. View your ink levels. • • • • Install or replace print cartridges.
Installing or replacing print cartridges 1 Make sure the Power light is On. Power light Paper Feed light 2 Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy. Front cover Print cartridge carrier in the loading position 3 Remove the old print cartridge. Store or dispose of the old cartridge.
Note: For the best possible photo quality, print with a 5 Close the printer’s front cover. 6 From the Control Program’s Cartridges tab, select Install/Change Cartridge. For help, see page 7. 7 Select the type of cartridge you installed and click OK. 8 If you installed a new cartridge, the Alignment dialog box displays. Follow the instructions on the Alignment screen to complete the cartridge installation. For help, see the next section.
pattern has a number under it. The test page that prints is similar to the one shown: In this example, in alignment group A, 16 comes closest to forming a straight line. 3 From each alignment group on the test page, find the number under the alignment pattern that comes closest to forming a straight line. For example, in sample group A, the arrow points to the pattern that comes closest to forming a straight line.
Cleaning print nozzles Cyan, magenta, yellow, and black purge lines (shown here in black and white) print when ink is forced through the print nozzles to unclog them. If any of these colors do not print, you may need to replace your print cartridge. Broken lines at the top of the page indicate clogged nozzles. Unbroken lines at the bottom of the page indicate the nozzles were cleaned. Maintaining your printer 1 Load plain paper in the printer.
Wiping print nozzles and contacts If print quality does not improve after cleaning the print nozzles (see page 11), you may need to wipe dried ink from the nozzles. For help on wiping the print nozzles, see the “Troubleshooting: Print Quality ” section of the printer driver Help. For help acessing the printer driver Help, see page 4.
Troubleshooting Printer prints slowly or doesn’t print (see the next section) This section describes printer problems, and explains what you can do to solve them. Select a category from the list in the left margin that best describes your printing problem.
• A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer. Before proceeding, verify that: • The printer software is installed correctly. For help, see page 21. • The parallel or USB cable is securely attached to both the printer and the personal computer. • The printer is plugged in and turned On.
Printer prints very slowly Troubleshooting If you are printing photos or your document contains graphics, it may take longer to print than regular text. • Close any open applications not in use. • Decrease your print quality setting. • Consider purchasing more memory, or increasing the virtual memory for your computer. Printer is plugged in but doesn’t print, or you get a Printer Offline message Make sure: The printer is turned On and the paper is loaded correctly.
Paper misfeeds or jams Paper misfeeds or multiple sheets feed Make sure: • You are using a paper recommended for inkjet printers. • You do not force the paper down into the printer when you load it. Align the top of the paper with the paper alignment guides on the paper support. • You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. • The left paper guide does not cause the paper to bow in the sheet feeder.
• Your application is designed to print envelopes. Check the user’s documentation that came with your application. Troubleshooting Document prints with mistakes or poor quality Print quality is poor at the left, right, top, or bottom edge of page Your printer cannot print in the extreme margins of a page. Use these minimum settings: • Left and right margins: 6.35 mm (0.25 in.) each for all paper sizes except A4 For A4 size paper - 3.37 mm (0.133 in.) each • Top and bottom margins: Top - 1.7 mm (0.067 in.
• The print quality setting is appropriate for the paper type. If you are printing on regular paper, select Quick Print 600dpi. • The print nozzles are clean . For help, see page 11. Printed pages have alternating bands of light and dark print (intermittent printing) • Make sure Enable Buffer Mode is selected on the Options tab of the Control Program. • Select the High 1200dpi Print Quality setting on the Document/Quality tab of Printer Properties. • Your printer may have two-way communications problems.
Colors on the printout are faded Troubleshooting • Check the ink level graphic on the Cartridges tab of your printer’s Control Program. Your print cartridge may be low on ink. • Clean the print nozzles. For help, see page 11. • Wipe the print nozzles and contacts if the colors still seem faded. For help, see the “Troubleshooting: Print Quality” section of your printer driver Help. Characters are missing or unexpected Make sure • Your Compaq printer is selected as the default printer.
Transparencies or photos contain white lines • From the Printer Properties, select the High Quality 1200dpi setting. • Your print nozzles may need cleaning. For help, see page 11. Error messages and flashing lights Paper Jam message For help, see page 16. Power light Paper Feed light Ink Low message Your print cartridge is running out of ink. Purchase a new print cartridge. The Power light is On and the Paper Feed light is blinking • If the printer is out of paper: 1 Load paper.
Appendix • Installing printer software • Uninstalling printer software • Printing from DOS • Notices • Safety information Installing printer software You can obtain the printer software using: • the compact disc (CD-ROM) • the World Wide Web • diskettes If your printer software does not install properly, a communications error message appears when you try to print. You may need to uninstall, and then reinstall the printer software. For help, see page 22.
To install the printer software from diskettes: 1 Start Windows. 2 Insert Setup Disk 1 into your disk drive. 3 From the Start menu, choose Run. 4 In the command-line text box, type the letter of your disk drive, followed by :/setup (for example, a:/setup), and then click OK. 5 When prompted by the printer software, insert the appropriate disks into your disk drive and click OK. 6 Follow the instructions on the screen.
Any questions regarding this compliance information statement should be directed to: Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits. A declaration of conformity with the requirements of the Directive has been signed by the the assigned parties within Compaq Computer Corporation.
Safety information • If your product is NOT marked with this symbol , it MUST be connected to an electrical outlet that is properly grounded. • The power cord must be connected to an electrical outlet that is near the product and easily accessible. • Refer service or repairs, other than those described in the operating instructions, to a professional service person. • This product is designed, tested, and approved to meet strict global safety standards with the use of specific authorized components.
Index aligning print cartridges 9 B banding 18 banner paper loading 2 setting recommendations 5 bidirectional communications disabling 13 problems indicators 13 blinking lights Paper Feed 20 Paper Feed light 20 Power light 20 buttons, Clean Print Nozzles 11 C cards loading 2 setting recommendations 5 cartridges, print aligning 9 installing 8 preserving 12 removing 8 replacing 8 CD-ROM, using to install software 21 characters, missing or unexpected 19 contacts, print nozzle 12 Control Program using 7 ali
installing print cartridge 8 printer software 21 intermittent printing 18 Internet printing, Web Smoothing 4 iron-on transfers loading 2 setting recommendations 6 safety information 24 nozzles, print cleaning 11 wiping 12 O ordering supplies 7 P J Japanese VCCI notice 23 L lights Paper Feed 20 patterns 20 Power 8 loading paper 1 M margins, minimum settings 17 messages, error Ink Low 20 Paper Jam 20 Printer Offline 15 N notices electronic emission 22 Energy Star 23 European Community Directives Confor
T test page alignment 10 does not print 15 nozzle test pattern 11 transparencies loading 2 problems 19 setting recommendations 6 troubleshooting blank pages 14 color quality 18 doesn’t print 13 envelopes don’t print paper feed problems 16 paper jam 16 paper sticks together 19 print quality 17 printer software installation installing 21 uninstalling 22 slow print 13 two-way communications 13 two-way communications disabling 13 problems indicators 13 Index setting recommendations banner paper 5 cards 5 cus
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