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Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com.
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HP Pavilion ze5200 Notebook PC HP Pavilion ze4200 Notebook PC HP Pavilion ze4100 Notebook PC Compaq Evo Notebook N1050v Series Compaq Evo Notebook N1010v Series Compaq Presario 2500 Series Mobile PC Compaq Presario 2100 Series Mobile PC Compaq Presario 1100 Series Mobile PC Technology Code KE Service Manual
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© 2003 Hewlett-Packard Company Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.
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Contents Product Information...................................................................................................... 1-1 Features .......................................................................................................................................1-15 Operation.....................................................................................................................................1-18 Turning the Notebook On and Off .................................................
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Replaceable Parts........................................................................................................... 4-1 Reference Information .................................................................................................. 5-1 Password Removal Policy............................................................................................................. 5-1 Hewlett-Packard Display Quality Statement................................................................................
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Tables Table 1-1. Notebook Products .............................................................................................................1-1 Table 1-2. Product Comparisons........................................................................................................1-13 Table 1-3. Activating Power Modes ..................................................................................................1-18 Table 1-4. Main Status Lights (front of notebook) .....................................
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Introduction This manual provides reference information for servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE). It is for use by authorized service personnel while installing, servicing, and repairing these products.
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1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change. Table 1-1. Notebook Products Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze5200 Notebook PC DB395A ABA Pentium 4-D 2.0-GHz 14.1-in XGA 40 GB combination 512 MB/64 MB + diskette integrated iNIC + modem Li ion DB396A ABA Pentium 4-D 2.4-GHz 15.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze5200 Notebook PC (continued) DC818A ABU Pentium 4-D 2.66-GHz 15.0-in XGA 40 GB combination 512 MB/64 MB + diskette integrated iNIC + modem Li ion DC818A UUZ Pentium 4-D 2.66-GHz 15.0-in XGA 40 GB combination 512 MB/64 MB + diskette integrated iNIC + modem Li ion DC819A UUZ Pentium 4-D 2.8-GHz 15.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze4200 Notebook PC (continued) DC710A ABE Athlon 1.67-GHz 15.0-in XGA 30 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC710A ABH Athlon 1.67-GHz 15.0-in XGA 30 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC711A ABE Athlon 1.8-GHz 15.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Pavilion ze4200 Notebook PC (continued) DD511A ABN Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/64 MB integrated iNIC + modem Li ion DD672A AB1 Pentium 4-M 1.9-GHz 15.0-in XGA 30 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DD673A AB1 Pentium 4-M 2.0-GHz 15.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Evo Notebook N1050v Series DC749A ABF Celeron 1.6-GHz 14.1-in XGA 30 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC749A ABH Celeron 1.6-GHz 14.1-in XGA 30 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC750A ABF Pentium 4-M 1.8-GHz 14.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Evo Notebook N1010v Series F5771 J/ABJ Celeron 1.6-GHz 14.1-in XGA 20 GB CD + diskette 128 MB/uma LAN + modem Li ion F5772 J/ABJ Celeron 1.6-GHz 14.1-in XGA 30 GB CD + diskette 256 MB/uma LAN + modem Li ion Compaq Presario 2500 Series Mobile PC DB390A ABA Pentium 4-D 2.4-GHz 15.0-in XGA 60 GB combination 512 MB/64 MB + diskette integrated iNIC + modem + 802.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2500 Series Mobile PC (continued) DC727A AB1 Pentium 4-D 2.66-Hz 15.0-in SXGA 40 GB combination 512 MB/64 MB + diskette integrated iNIC + modem Li ion DC728A AB1 Pentium 4-D 2.40-GHz 15.0-in SXGA 30 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC730A ABF Pentium 4-D 2.53-GHz 15.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC DB381A ABA Athlon 1.53-GHz 14.1-in XGA 40 GB combination/ 512 MB/64 MB no diskette integrated iNIC + modem Li ion DB382A ABA Athlon 1.67-GHz 15.0-in XGA 60 GB combination/ 512 MB/64 MB no diskette integrated iNIC + modem Li ion DB383A ABA Athlon 1.46-GHz 14.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC735A ABC Celeron 1.6-GHz 14.1-in XGA 30 MB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC735A ABL Celeron 1.6-GHz 14.1-in XGA 30 MB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC736A AB0 Pentium 4-M 2.0-GHz 14.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC742A UUG Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/64 MB integrated iNIC + modem Li ion DC743A ABB Celeron 1.8-GHz 15.0-in XGA 20 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC743A ABV Celeron 1.8-GHz 15.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 2100 Series Mobile PC (continued) DC806A ABH Celeron 1.6-GHz 14.1-in XGA 20 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC806A AB7 Celeron 1.6-GHz 14.1-in XGA 20 GB combination 256 MB/64 MB + diskette integrated iNIC + modem Li ion DC806A UUG Celeron 1.6-GHz 14.
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Notebook Product * CPU ** Display Hard Drive CD/DVD Drives Standard SDRAM/ Video Mem Communication Battery Compaq Presario 1100 Series Mobile PC F5781 H/ABU Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/uma LAN + modem Li ion F5781 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB DVD + diskette 256 MB/uma LAN + modem Li ion F5782 H/ABZ Celeron 1.6-GHz 14.1-in XGA 20 GB combination 256 MB/uma + diskette LAN + modem Li ion F5783 H/ABZ Celeron 1.8-GHz 15.
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Table 1-2. Product Comparisons Processor* Memory Display Video Operating System Power States Processor* Memory Display Video Operating System Power States Service Manual HP Pavilion ze5200 Pentium 4-D (2.0-, 2.4-, and 2.8-GHz) Up to 1 GB (1024 MB) SDRAM using 512 MB modules. At least 512 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT.
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Processor* Memory Display Video Operating System Power States Processor* Memory Display Video Operating System Power States Compaq Evo Notebook N1010v Celeron (1.6- and 1.8-GHz) Up to 512 MB SDRAM using 256 MB modules. At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT. ATI Mobility Radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability.
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Features The following three illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View 1. Notebook open/close latch. 7. Microphone option (not available). 2. One-touch buttons. 8. Infrared port.* 3. Keyboard status lights. 9. Wireless on-off button and indicator light.* 4. Power button. Turns the notebook on and off. 10. Battery. 5. Touch pad, scroll pad, click buttons, plus on-off button. 11. CD-ROM, DVD, or other drive.
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Figure 1-2. Back View 13. AC adapter jack. 21. Modem port.* 14. Two universal serial bus (USB) ports. 22. PCMCIA card and CardBus slot and button. 15. LAN port.* 23. IEEE 1394 port.* 16. S-video port.* 24. Audio jacks (left to right): external microphone, audio out (headphones). 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device. 19. External monitor port. 25.
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Figure 1-3. Bottom View 28. Hard disk drive. 31. Reset button. 29. Battery latch. 32. Port replicator connect.* 30. SDRAM door. 33. Mini-PCI door (no user parts inside).
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Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook using its power button. However, at certain times you might want to use other methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Table 1-3.
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Checking the Status of the Notebook The main status lights on the front of the notebook report power status, battery status, and hard disk activity. Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is in Standby mode. Off: notebook is off or in Hibernation mode. Hard disk drive activity On: notebook is accessing the hard disk drive. Battery status Green: The AC adapter is connected and the battery is fully charged.
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Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-6. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both. Fn+F8 Toggles the built-in keypad on and off.
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Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed. Press the power button to restart. • If possible, shut down Windows: Windows XP: press CTRL+ALT+DEL, and then click Shut Down, Restart. Windows 2000: press CTRL+ALT+DEL, click Shut Down, and press the power button to restart.
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Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks). Table 1-7. Specifications Physical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in). Weight: 2.9 kg (6.5 lb) minimum, depending on configuration. Processor and Bus Architecture HP Pavilion ze5200: 2.00-, 2.
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Processor and Bus Architecture (continued) Compaq Presario 2100: 1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz processor system bus. or 1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core low-power processor with 133-MHz processor system bus. or 1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.
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Modem (certain models) Software-based modem. Data speed: 56 Kbps (V.92) maximum. Fax speed: 14.4 Kbps, Class 1 and 2. Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103, Bell 212A. Synchronous transfer: V.80. Compression: V.42bis, MNP5. Error correction: V.42, MNP2-4. Fax: Group 3 fax, Class 1. V.17, V.27ter, V.29, V.21. Wireless LAN (certain models) Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum. Operating frequency: 2.
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Table 1-8. Accessories Accessory Memory F4694-60901 317434-001 F4695-60901 317435-001 F4696-60901 317436-001 Hard Drives 0950-4193 319412-001 0950-4318 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 Pavilion ze4100 128MB DDR266B • • • • 256MB DDR266B • • • • 512MB DDR266B • • • • Description 319415-001 HDD-20 GB 9.5mm, Hitachi ATA100 HDD-20 GB 9.5mm, IBM ATA100 FDB HDD-20 GB 9.5mm, TOSH ATA100 FDB HDD-30 GB 9.
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Accessory Power Options F4600-60901 F4809-60901 319411-001 8120-6312 317444-011 8120-6314 317444-002 317444-061 8120-6316 317444-291 317444-AD1 8120-8373 317444-AA1 317444-101 317444-111 317444-AB1 8120-8699 317444-031 8120-6313 317444-001 PC Cards F4640-60978 319468-051 F4640-60977 319468-002 Docking F4808-60901 F4808-60902 1-26 Description AC-Adapter-Ultraslim Delta 75W s/PFC Battery, LiIon 4.
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Internal Design The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. Table 1-9 on page 1-28 lists the roles that these modules play in the notebook’s functional subsystems. Figure 1-5.
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Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Main processor (MMO). Primary system circuitry, system BIOS. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry. Memory Motherboard SDRAM module Video RAM (XE4500). Changeable SDRAM (2 slots), video RAM (XE4100).
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2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • • • • • • • Assembly, speaker (page 2-12). Battery, CMOS (page 2-36). Battery, main (page 2-4). Card, wireless LAN mini-PCI (page 2-6). Case, bottom (page 2-34). Case, top (page 2-20). Cover, keyboard (page 2-10). Assembly, display (page 2-17). Door, mini-PCI (page 2-9).
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Table 2-2. Required Equipment • • • #0 and #1 Phillips screwdrivers, preferably magnetized. Small flat-blade screwdriver. 5 mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex 2-2 Removal and Replacement Torque (cm-kgf) 2,0 – 2,5 3,5 – 4,0 2,5 – 3,0 2,5 – 3,0 2,5 – 3,0 Torque (in-lbf) 1.7 – 2.2 3.0 – 3.4 2.2 – 2.6 2.2 – 2.6 2.2 – 2.
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Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component. Figure 2-1.
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Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2.
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Removing a SDRAM Module (User-Replaceable) The notebook has no system memory built into its motherboard, but has two slots for SDRAM modules. One slot contains an SDRAM module that was factory installed. Note HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario 2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of module prevents the notebook from booting.
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Removing the Wireless LAN Mini-PCI Card (User-Replaceable) Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage the card through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2.
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Removing the Hard Disk Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factory software and operating system on the drive as described in “Recovering the Factory Software,” as shown on the next page. 1. Unplug the AC adapter, if present, and then remove the battery. 2. On the bottom of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3.
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4. Remove the screws from the drive and drive tray, then lift the drive out of the tray. 5. Remove the connector from the hard disk drive. Screw, M3×4mm (4) Figure 2-6. Removing the Hard Disk Drive Tray Recovering the Factory Software The following procedure describes how to recover the notebook’s original software and operating system. This process can take up to 15 minutes to complete. (For more information about recovering the factory software installation, see the readme.
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Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-4. Replacing Small Parts (User-Replaceable) Part Rubber screw plugs, display (on display bezel) Door, mini-PCI Door, memory Feet, rubber (on bottom of notebook) Rubber cover, docking port (XE4500 only) Cover, modem port Service Manual Replacement Procedure Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose.
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Removing the Keyboard Cover (User-Replaceable) Required Equipment • #1 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook. 3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then near the center, then near the left end, and then gently lift up the center of the cover.
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4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under the right side of the display assembly hinge, gently pry up, and then lift the cover out. This procedure might need to be repeated on the left side of display assembly hinge to completely remove the cover. Screw, M2.5×4mm (2) Figure 2-7.
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Removing the Speaker Assembly (User-Replaceable) Note: The following speaker assembly removal procedures apply only to Compaq Evo Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100 Series notebook. Required Equipment • #1 Phillips screwdriver. Removal Procedure 1.
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Removing the Keyboard (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the screws that secure the keyboard to the top case. 4. Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly to release the tabs from the top case. 5. Turn the keyboard over and disconnect the motherboard cable. 6. Remove the keyboard.
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Screw, M2.5×4mm (4) Figure 2-9.
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Removing the Switchboard PCA (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case and speaker assembly, respectively. 4. Remove the screws that secure the keyboard and switchboard PCA to the top case (page 2-13). 5.
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Removing the CD/DVD Drive (User-Replaceable) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-13). 3. Remove the screws that secure the CD/DVD drive to the top case and motherboard. 4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it from the motherboard. 5. Remove the CD/DVD drive.
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Removing the Display Assembly (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Remove the two retaining screws from the rear of the notebook. 4. Remove the screws from the left and right antenna PCAs. Relocate the antenna PCAs away from the display assembly hinges. 5. Disconnect the display assembly cable from the motherboard. 6.
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Screws, M2.5×6mm (8) Screws, silver M2x4mm (2) Figure 2-12.
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Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package’s Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive.
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Removing the Top Case (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Speaker assembly (page 2-12). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • CD/DVD drive (page 2-16). • Display assembly (page 2-17). 3. Remove the two screws from the rear of the bottom case. 4.
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Screw, M2.5×6mm (15) Screw, M2.5×4mm Screw, M2.5×7mm (2) Screw, M2.5×4mm Figure 2-13.
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Removing the Floppy Drive (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Remove the screws (right side) that secure the hard disk drive guide to the motherboard.
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Screw, M2.5×4mm (2) Screw, M2.5×4mm (2) Figure 2-14. Removing the Floppy Drive Reassembly Notes Caution Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy drive cable connections. • Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk drive guide. • When replacing the hard disk drive guide, do not secure the left side to the motherboard.
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Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Disconnect the cable from the motherboard. 4.
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Reassembly Note Caution Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook performance. • Make sure you route the I/R PCA cable between the left screw hole and the bottom case. Screw, M2.5×4mm (2) Figure 2-15.
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Removing the Heatsink (with Fan) (Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). 3. Remove all three retaining screws. 4.
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Caution Do not spin the fan blades with your finger, or you could damage the fan’s bearings. Reassembly Notes • If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat sink, then attach a new thermal pad. • Install the heatsink screws in this order: 1. Install all three screws lightly. 2. Fully tighten the screws in the order marked on the heatsink.
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Removing the CPU Module (Authorized Service Providers Only) Required Equipment • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: 2-28 • Hard disk drive (page 2-6). • Keyboard cover (page 2-10). • Switchboard PCA (page 2-13). • Keyboard (page 2-13). • Display assembly (page 2-17). • Top case (page 2-20). • Heatsink (page 2-16).
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3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a light snap). Carefully lift the CPU module off of its socket on the motherboard. IMPORTANT: See the Caution on the next page before reinstalling the CPU module! Figure 2-17. Removing the CPU Module Reassembly Notes Caution Each time you install a new CPU module, you must also replace the heat sink’s thermal pad to maintain optimum heat transfer.
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Removing the Motherboard (Authorized Service Providers Only) Required Equipment • #1 Phillips screwdriver. Removal Procedure Note: Before Replacing the Motherboard If possible, record the computer’s electronic serial number before you replace the motherboard. You will then store the electronic serial number in the EEPROM on the new motherboard using the Service Utility floppy disk. 1.
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Caution: Wireless Models Be careful when removing and attaching antenna cables. Damage to cables or connectors can degrade performance. 3. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the mini-PCI card. Do not remove the mini-PCI card at this time. 4. Remove the four screws that attach the motherboard to the bottom case. 5. From the back of the notebook, remove the six standoffs (two each from the external monitor port, serial port, and parallel port). 6.
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Reassembly Notes Important After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk to reprogram the EEPROM on the motherboard for the new display. 1. Download the notebook Series service package from the Partnership Web site (see page vi), and create a Service Utilities floppy disk as described in the package’s Readme file. 2. Plug in an AC adapter. 3. Insert the Service Utilities floppy disk in the floppy drive.
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1. Remove the following components from the old motherboard and install onto the new motherboard: • CPU module • Wireless LAN mini-PCI card (if present) • SDRAM modules 2. Follow the reassembly notes in the section entitled “Removing the Motherboard” on page 2-32. Note: After Replacing the Motherboard If present, insert the modem port cover into the modem port opening.
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Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case to the new bottom case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 4. Follow the “Reassembly Notes” on page 2-32.
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Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance. Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily broken. 1. Carefully remove both antennas from the old bottom case. 2. Route both antenna cables through the new bottom case as shown below.
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Repairing the BIOS IC (Authorized Service Providers Only) The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC.
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Using a BIOS Floppy Disk If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page vi) under Product Support Information in the Service and Support Library. Follow the instructions for creating the BIOS floppy disk. Caution Make sure to use the correct BIOS floppy disk for the notebook model you are repairing. The program does not verify the notebook model, so you could accidentally install the wrong BIOS. 1. Insert the BIOS floppy disk in the floppy disk drive.
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Removing Other Components (Authorized Service Providers Only) Required Equipment • #0 and #1 Phillips screwdrivers. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps listed in the table below. Table 2-5.
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Component Guide, HDD Heatsink (with fan) Keyboard Panel, wireless PCA, I/R PCA, left and right antennas (wireless models only) PCA, motherboard PCA, switchboard Socket, PCMCIA Speaker assembly Service Manual Removal Procedure Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). See page 2-26. See page 2-13. Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13).
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information • ! Checking for customer abuse (page 3-3). ! Troubleshooting the problem (page 3-3). ! Verifying the repair (page 3-4). ! Suggestions for troubleshooting (page 3-5). Diagnostic tools ! e-Diagtools diagnostic program (page 3-18).
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Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1.
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Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook shows any of the following, customer abuse is declared: ! Missing parts. ! Broken plastic parts. ! Parts not original to the notebook.
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Swapping modules that might be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power.
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Suggestions for Troubleshooting Table 3-2.
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If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem, determine which replaceable modules are involved in the system function and what roles they play: see the figure on page 1-27 and the table on page 1-28.
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Symptom Sluggish startup or shutdown. Error message such as “Invalid system disk” or “Auto IDE error”. Password forgotten. Power No power. Service Manual Call Center: Suggestions Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Repair Center: Likely Causes Hard drive. Repair Center: Comments Hard drive contacts.
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Symptom Notebook has short operating time when on battery. Turns off immediately after turning on. Does not run on battery; empty battery indication. Beeps repeatedly. Battery does not charge. 3-8 Call Center: Suggestions Turn down display brightness. Check timeout settings in Power in Control Panel. Check power management settings in BIOS Setup. Try default settings. Battery gauge might need calibration. Run HP Battery Optimizer from Start menu.
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Symptom AC adapter does not power notebook. Battery indicator is inaccurate. Standby/resume General problems. Notebook resumes slowly from Standby mode. Does not suspend to Standby mode as expected. Does not automatically enter Hibernation mode as expected. Service Manual Call Center: Suggestions Try another AC adapter, if available. Repair Center: Likely Causes AC adapter. Motherboard. Repair Center: Comments AC adapter cannot be repaired, and must be replaced.
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Symptom Display Dark display, no light. White display. Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Make sure notebook is turned on and warmed up. Check power supply. Make sure SDRAM modules are installed properly. Adjust display brightness. Press Fn+F5 several times. Try external monitor. Display cable connection. SDRAM modules. CPU module. Display assembly. Motherboard. Check cable connections. Replace SDRAM modules.
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Symptom Files corrupted. Disk capacity less than normal. Disk’s reported capacity is less than actual size Floppy drive General problems. CD/DVD drive Particular CD or DVD not playing properly. Cannot read any CD or DVD. DVD movie stops playing. Service Manual Call Center: Suggestions Run virus scan program. Check hard disk using Tools tab in disk’s Properties sheet. Test hard disk drive with e-Diagtools diagnostics.
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Symptom Region Code error. “System Error: Unable to read drive” message. No DVD or CD-RW software on notebook. All DVD play is erratic. Keyboard Some or all keys do not work properly. Embedded numeric keypad does not work. PS/2 keyboard and mouse with Y-adapter do not work. 3-12 Call Center: Suggestions DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region.
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Symptom Touch pad General problems. Special touch pad features not working. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-21). Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. By default, touch pad is disabled if external PS/2 mouse is connected, Use BIOS Setup to check settings. Avoid touching touch pad while booting or resuming. In Mouse Properties, select Synaptics PS/2 TouchPad driver.
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Symptom Serial/Parallel/USB General problems. Modem General problems. 3-14 Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port. Motherboard.
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Symptom LAN/network General problems. Infrared General problems. Service Manual Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Use networking troubleshooter in Windows Help. Check settings in Control Panel.
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Symptom Wireless General problems. One-Touch button problems Buttons not working properly. On-screen display does not appear when button is pressed. PCMCIA General problems. AC adapter Does not power notebook. Motherboard Evidence of spilled liquid. Bent or broken connectors, or burnt component. Motherboard cracked. Miscellaneous Clock loses time Notebook gets abnormally hot. 3-16 Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Check TCP/IP setup in Control Panel.
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Symptom Notebook pauses or runs sluggishly. Notebook still on but stops responding. Accessories Port replicator problems. Service Manual Call Center: Suggestions May be normal Windows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding. Restart notebook.
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Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of testing: • User-level testing using a basic hardware test.
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10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK.
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First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook fails to restart with a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration. 3. Press the reset button to return the notebook to a known state. 4. Press the power button to start the notebook.
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Beep Codes* 2-1-4-3 2-1-4-4 2-2-1-1 2-2-1-2 2-2-1-3 2-2-2-1 2-2-2-2 2-2-3-1 2-2-3-2 2-2-3-3 2-2-3-4 2-2-4-1 2-3-1-1 2-3-1-3 2-3-2-1 2-3-2-3 2-3-2-4 2-3-3-1 2-3-3-2 2-3-3-3 2-3-3-4 2-3-4-1 2-3-4-3 2-4-1-1 2-4-1-3 2-4-2-3 2-4-4-1 2-4-4-2 2-4-4-3 3-1-1-1 3-1-1-2 3-1-1-3 3-1-1-4 3-1-2-1 3-1-2-2 3-1-2-3 3-1-2-4 3-1-3-1 3-1-3-2 3-1-3-3 3-1-3-4 3-1-4-1 3-1-4-4 3-2-1-1 3-2-1-2 3-2-1-3 3-2-1-4 3-2-2-2 3-2-2-3 3-2-2-4 3-2-3-2 3-2-3-3 3-2-4-1 3-2-4-2 3-2-4-3 3-2-4-4 3-3-1-1 3-3-1-3 3-3-2-1 3-3-3-1 3-3-3-3 3-3-4-1 3-3-
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Beep Codes* 3-4-4-1 3-4-4-2 3-4-4-3 3-4-4-4 4-1-1-1 4-1-1-2 4-1-1-3 4-1-1-4 4-1-2-1 4-1-2-2 4-1-2-3 4-1-2-4 4-1-3-1 4-1-3-2 4-1-3-3 4-1-3-4 4-1-4-1 4-1-4-2 4-1-4-3 4-2-1-3 4-3-1-1 4-3-1-2 4-3-1-3 4-3-1-4 4-3-2-1 4-3-2-2 4-3-2-3 4-3-2-4 4-3-3-1 4-3-3-2 4-3-3-3 4-3-3-4 4-3-4-1 4-3-4-2 4-3-4-3 4-3-4-4 4-4-1-1 4-4-1-2 4-4-1-3 4-4-1-4 4-4-2-1 4-4-2-2 4-4-2-3 4-4-2-4 1 long, 2 short 3-22 POST Description Clear parity checkers. Display MultiBoot menu. Clear screen (optional). Check virus and backup reminders.
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The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk Fixed (hard) disk is not working or not configured properly. Make sure the hard disk is installed properly. Run BIOS Setup and make sure the hard disk type is correctly identified. 0210 Stuck key Stuck key on keyboard.
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Message Description 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-safe timer takes too long. device Address Conflict Address conflict for the specified device.
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System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 1.
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Windows Management Instrumentation (WMI) The Windows Management Instrumentation is basically sets of rules for accessing information about a notebook. WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the notebook, and possibly whether any of the components need replacing.
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3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. • Press F5 or F6 to move through values for the current parameter, or press Enter to change a setting. 4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
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External Pointing Devices Disables the internal pointing devices when an external pointing device is connected. Auto Legacy USB Support Enables BIOS support for USB mouse, keyboard, and floppy drive during startup. Enabled Wake On LAN from Power Off Lets the notebook be turned on via the LAN port. If this option is enabled, the notebook uses increased power while it is shut down. Disabled Security Menu Description Default User Password is Shows if a user password is set.
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4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts: • Notebook replaceable parts (page 4-3). • Accessory replacement parts (page 4-11). • Part number reference (page 4-12).
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Figure 4-1.
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Table 4-1. Replaceable Parts 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 Part Exchange Description Number Part Number Cover, Keyboard – 1F Pavilion F5761-60904 319428-001 Cover, Keyboard – 1F F5771-60904 Compaq 319430-001 Display 15.0-inch SXGA+ – F5761-60912 F5761-69012 Pavilion KE Display 15.0-inch XGA – F5761-60911 F5761-69011 Pavilion KE 319437-001 Display 14.1-inch XGA – F5761-60910 F5761-69010 Pavilion KE 319436-001 Display 15.0-inch SXGA+ – F5771-60903 F5771-69003 (Compaq) Display 15.
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4 Description PCA, switchboard w/cable 1F Pavilion 4 PCA, switchboard w/cable 1F 5 SPS-KEYBOARD-AR 5 SPS-KEYBOARD-BEL 5 SPS-KEYBOARD-BR 5 SPS-KEYBOARD-CZ 5 SPS-KEYBOARD-DEN 5 SPS-KEYBOARD-EUR 5 Keybd, FRENCH 5 SPS-KEYBOARD-FC 5 Keybd, GERMAN 5 SPS-KEYBOARD-GRK 5 SPS-KEYBOARD-HE 5 SPS-KEYBOARD-HUN 5 SPS-KEYBOARD-ICL 5 SPS-KEYBOARD-INTL 5 Keybd, ITALIAN 5 Keybd, JAPANESE Part Exchange Number Part Number F5761-60905 317445-001 F4640-60933 Pavilion ze5200 and Presario 2500
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5 Description SPS-KEYBOARD-RU Part Exchange Number Part Number F4640-60925 317443-251 317443-231 Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 • • • • • • • • No • • No • • No Evo N1010v and Presario 1100 F5771J Pavilion ze4100 F5761H User Repl No 5 SPS-KEYBOARD-SK 5 Keybd, SPANISH 5 SPS-KEYBOARD-SWE 5 SPS-KEYBOARD-SWI 5 SPS-KEYBOARD-TAI F4640-60926 317443-071 F4640-60927 317443-101 F4640-60928 317443-111
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Description Thermal pad, set SPS-FAN 3F SMALL 9 Kit, door – PCMCIA 1F Upper Door w/ Spring Lower Door w/ Spring SPS-DOOR PCMCIA 9 10 SPS-PROC P4 2.4GHZ 10 SPS-PROC P4 2.2GHZ 10 SPS-PROC DT P4 2.2GHZ 10 SPS-PROC 2.4GHZ 400MHZ FSB 10 SPS-PROC 2.4GHZ 533MHZ FSB 10 CPU, P4 2.0 GHz Northwood UfcPGA 10 CPU, P4 1.9 GHz Northwood uFCPGA 10 CPU, P4 1.8 GHz Northwood uFCPGA 10 SPS-PROC DT P4 1.8GHZ 10 CPU, P4 1.7 GHz Northwood Ufcpga 10 SPS-PROC P4 1.6GHZ 10 SPS-PROC C/2.0GHZ 10 CPU, Cel-M 1.
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Description 11 PCA, motherboard – KE w/ IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F 11 PCA, motherboard – KE w/o IEEE 1394 Socket, PCMICIA – 1F Guide, HDD – 1F 11 SPS-BD SYSTEM DF 11 SPS-BD SYSTEM FF Part Exchange Number Part Number F5761-60902 F4640-60967 F4640-60944 319455-001 F5761-60903 F4640-60967 F4640-60944 319455-001 319506-001 319507-001 Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 • • • • Evo N1010v and Presario 1100
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15 15 15 15 15 Description Case, bottom assy XPHome Case, bottom assy W2K/XPPro Case, bottom assy W2K/XPPro Case, bottom assy XPHome Base Enclosure FF – FF Part Exchange Number Part Number F4640-60981 – FF Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 F5771J Pavilion ze4100 F5761H • User Repl No F4640-60980 • No – FF F4640-60986 • – FF F4640-60987 • 319469-001 • 15 Base Enclosure DF 3194
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18 18 18 18 Description SPS-DRV HD 60 G (4200rpm) SPS-DRV HD 60 G (5400 rpm) SPS-DRV HD 80 G (4200 rpm) HDD-40 GB 9.5mm, IBM ATA100 FDB 18 HDD-40 GB 9.
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Description 20 SPS PANEL IR 3F W/IR & BUTTON 20 SPS PANEL IR 3F W/IR & W/O BTN 20 Panel, IR – 1F w/o IR & w/ button 20 Panel, IR – 1F w/o IR & w/o button 20 Panel, IR – 1F w/IR & w/button 20 Panel, IR – 1F w/IR & w/o button 21 SPS-BD IR 3F 21 PCA, IR – 1F w/o IR 21 PCA, IR – 1F w/IR 22 Battery, Li Ion 4.
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Table 4-2. Accessory Replaceable Parts Description 128MB DDR266B 256MB DDR266B 512MB DDR266B AC-Adapter-Ultraslim Delta 75W s/PFC Battery, LiIon 4.4AHr 8 Cell Li-Ion Card, mini-PCI-802.11B France Card, mini-PCI-802.
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Table 4-3. Part Number Reference Part Description 0950-4162 0950-4168 0950-4176 0950-4193 0950-4287 0950-4288 0950-4318 0950-4319 0950-4320 0950-4360 1822-0780 1822-0781 1822-0819 1822-0913 1822-0989 1822-0990 1822-1024 1822-1037 1822-1060 7121-7525 8120-6312 Exchange Part Number Description F2072-69115 HDD-30.0GB 9.5mm, IBM (diablo) ATA100 F3257-69106 HDD-30GB 9.5mm, Hitachi ATA100 F3257-69103 HDD-30GB 9.5mm, Toshiba ATA100 F3257-69105 HDD-20GB 9.5mm, Hitachi ATA100 F3476-69002 HDD-20GB 9.
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Part Description 8120-8373 Exchange Part Number Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 • • Evo N1010v and Presario 1100 F5771J Pavilion ze4100 H5761H • • User Repl Yes Description SPS-CORD AC PWR 2 WIRE-PRC Cord, Pwr, UK (EPSR) For Hong Kong (2w) SPS-ENCLOSURE BASE FF • • • • No 317433-001 SPS-ENCLOSURE BASE DF • • No 317434-001 128MB DDR266B • • Yes 317435-001 256MB DDR266B • • 317436-001 512MB DDR2
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Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Description Keybd, JAPANESE • • 317443-AA1 SPS-KEYBOARD-PRC • • No 317443-AB1 SPS-KEYBOARD-TAI • • No 317443-AD1 SPS-KEYBOARD-KO • • No 317443-BB1 SPS-KEYBOARD-HE • • No 317443-DD1 SPS-KEYBOARD-ICL • • 317444-001 Cord, Pwr, US #ABA (2w) • • 317444-002 SPS-CORD AC PWR 2 WIRE-INTL Cord, Pwr, Austr #ABG (2w) • • • • • • Yes • • • • Yes • • Yes • • Yes • • Yes • • • • Yes
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Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Description Guide, HDD - 1F • • 319419-001 SPS-DRV CD-RW • • 319420-001 CD-ROM Assy – 24X • • 319421-001 DVD Assy – 8x • 319422-001 CD-RW/DVD Combo ASSY • Part Description 319418-001 Exchange Part Number Pavilion ze5200 and Presario 2500 Evo N1010v and Presario 1100 F5771J • Pavilion ze4100 H5761H • • • • No • • • • No • • • • No User Repl No No 319423-001 SPS-DVD+RW • • 319424-001 Ki
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Part Description 319457-001 319458-001 Exchange Part Number Pavilion ze5200 and Presario 2500 Description SPS-PROC P4 1.6GHZ Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 • • • • • No • • • No • No Evo N1010v and Presario 1100 F5771J Pavilion ze4100 H5761H User Repl No • • 319461-001 CPU, P4 1.8 GHz Northwood uFCPGA CPU, P4 1.9 GHz Northwood uFCPGA CPU, P4 2.0 GHz Northwood uFCPGA SPS-PROC P4 2.2GHZ • • No 319462-001 SPS-PROC P4 2.
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Part Description 319493-001 Exchange Part Number Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 Evo N1010v and Presario 1100 F5771J Pavilion ze4100 H5761H Description SPS-CABLE KIT 3F • User Repl No 319494-001 SPS-DOOR PCMCIA • No 319502-001 • No • No 319504-001 SPS PANEL IR 3F W/IR & BUTTON SPS PANEL IR 3F W/IR & W/O BTN SPS-BD AUDIO CONTROL 3F • No 319505-001 SPS-BD IR 3F • No 319506-001 SPS-BD SYSTEM DF • No
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Exchange Part Part Description Number F4640-60913 Pavilion ze5200 and Presario 2500 Pavilion ze4200, Evo N1050v, and Presario 2100 Pavilion ze4200 and Presario 2100 • • Description Keybd, FRENCH F4640-60914 SPS-KEYBOARD-FC F4640-60915 Keybd, GERMAN Evo N1010v and Presario 1100 F5771J Pavilion ze4100 H5761H • User Repl No No No • F4640-60916 SPS-KEYBOARD-GRK • • No F4640-60917 SPS-KEYBOARD-HE • • No F4640-60918 SPS-KEYBOARD-HUN • • No F4640-60920 SPS-KEYBOARD-INTL • • No •
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Pavilion ze4200 and Presario 2100 Exchange Part Part Description Number F4640-60974 Description Kit, cable - 1F • • Evo N1010v and Presario 1100 F5771J • F4640-60975 Kit, screw • • • • Yes F4640-60976 Antennas, Wireless R&L – 1F • • • • No F4640-60977 Card, mini-PCI-802.11B worldwide Card, mini-PCI-802.
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Exchange Part Part Description Number F5761-60913 Pavilion ze5200 and Presario 2500 4-20 Pavilion ze4200 and Presario 2100 Description Label, Name set – KE F5771-60901 F5771-69001 Display 14.1-inch XGA – (Compaq) F5771-60902 F5771-69002 Display 15.0-inch XGA – (Compaq) F5771-60903 F5771-69003 Display 15.
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5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information.
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Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections might be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots.
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Table 5-1. LCD Guidelines Type of Imperfection Electrical Imperfections: Bright dots (a) Dark dots (a) Imperfections Not Allowed • • • • • 7 or more single bright dots. 7 or more single dark dots. 9 or more total (bright and dark combined) defective dots. Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: Any polarizer bubble, discoloration, or dent that is visible from at least 36 cm (14 in).
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Service Notes and Obsolete Parts Service notes containing important repair information for these products will be issued as needed. These notes are available online at the Partnership Web site—see page vi.
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Part Number 319733-001 Printed in U.S.A.