Omvia Media Server M100 Installation Guide 60001024—Third Edition
Omvia Media Server M100 Installation Guide Document No.
ã Copyright 2002 Intervoice, Inc. All rights reserved. Trademarks of Intervoice, Inc. and/or its affiliates: Names and marks for products provided by the Company’s suppliers are used herein for identification purposes and may be trademarks of their respective companies. Windows NT and Windows 2000 are registered trademarks of Microsoft. The Apache Software License, Version 1.1 Copyright ã 2000–2001 The Apache Software Foundation. All rights reserved. Java Runtime Environment Versions 1.2, 1.3, and 1.
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DISCLAIMER An Omvia Media Server should be configured solely for use as a voice-enabled information solution, and its capabilities should not be used for any other purpose (for example, as a domain controller). Without limiting any other warranty provisions to which the parties have agreed, Intervoice, Inc. does not warrant the use of the Omvia Media Server for any purpose other than as a voice-enabled information solution. Intervoice, Inc.
Table of Contents List of Figures iii About This Document v Purpose and Audience .......................................................................... v Chapters ............................................................................................... vi Intervoice Documentation................................................................... vii Documentation Formats................................................................ vii Adobe Acrobat .pdf Files...............................
Installing the Omvia Media Server M110 2-1 About the M110 ................................................................................. 2-2 Environmental Requirements ...................................................... 2-3 Specifications............................................................................... 2-3 Installation Checklist ......................................................................... 2-4 Unpacking the M110...............................................................
List of Figures Figure 1-1. Figure 1-2. Figure 1-3. Figure 2-1. Figure 2-2. Figure 3-1. 60001024, Third Edition Omvia Media Server Internal Modules Overview...... 1-3 Omvia Media Server within the Intervoice IQ Environment.......................................................... 1-4 Omvia Media Server within the Intervoice J2EE Environment.......................................................... 1-5 Omvia Media Server M110.........................................
About This Document Purpose and Audience The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in an Omvia Media Server Rack 500. It also specifies where to locate additional documentation for the M110 and M130 models.
Chapters This document contains the chapters briefly described below. For a list of related documents, see page x. Chapter 1—Overview Describes the Omvia Media Server and the different models of the Omvia Media Server M100. Chapter 2—Installing the Omvia Media Server M110 Explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100. Chapter 3—Installing the Omvia Media Server M130 Explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500.
Intervoice Documentation Intervoice provides its standard product documentation online on the Intervoice Web site, on the product GUI Help menu, as well as on the product CD-ROMs. The online Core Product Documentation Guide, document number 60000021, includes descriptions of all available documents. It is updated quarterly. Documentation Formats Intervoice provides its standard product documentation in two online formats: • Adobe Acrobat .pdf files • HTML Help .chm files Adobe Acrobat .
Documentation Access Intervoice provides its standard product documentation in these online locations: Web Site • Web Site • Product CD-ROMs • Hard Copy Entire Documentation Set Intervoice provides an online source of its documentation through the company Web site. RealCare support customers, customers under warranty, resellers, and distributors can visit the site to register for access to the documentation. • Go to http://www.intervoice.com/support/techinfo/ • Select Technical Documents.
Hard Copy Documents Because Intervoice primarily provides its product information as online documents on the Web and CD-ROM, only a limited number of documents are available as hard copy for shipments. These include product quick reference cards for hardware, system installation, as well as vendor partner products. See the sample list below (not a comprehensive list): • Product Documentation Quick Reference Doc number 60001176 • InnerView Global 3.x Quick Reference Doc number 60001050 • InVision 4.
Related Intervoice Documents The following documents contain useful information about your product. The documents are listed in functional order. Omvia Media Server Rack Site Preparation Guide – Doc Number 60000834 Explains how to prepare the site before installing the Omvia Media Server rack (formerly called the Optima 5U). It describes site electrical and space requirements and lists the essential environmental conditions that must exist at the site.
Related Vendor Documentation The following documents contain useful information about the Omvia Media Server M110. These documents are available on the Dell Product Documentation CD-ROM shipped with the product. Dell PowerEdge 1650 User’s Guide Describes the specifications and system features of the Dell PowerEdge 1650 and provides information about external device connection, connectors, SCSI drive installation, and system setup.
Conventions This document uses the following keyboard, command prompt, and menu conventions: Example Instructs you to... Press the Enter key. Hold the Control key while pressing the Escape key. [d:\appl]dir Enter a command at a Windows command prompt. Note These commands are not case-sensitive. Edit > Paste > Save Select Edit from the menu bar, choose Paste, and then select Save from its menu.
Technical Support Intervoice wants its customers to be satisfied with its products. To obtain customer support, contact RealCare at (800) 955-4688 or (972) 454-8130.
1 In this chapter... ▼ Summary of Changes, 1-2 ▼ Omvia Media Server Overview, 1-3 ▼ Omvia Media Server M100 Platforms, 1-6 Overview The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in an Omvia Media Server Rack 500. It also specifies where to locate additional documentation for the M110 and M130 models.
Summary of Changes The major revisions to this document are summarized below: 1-2 • Added an overview chapter about the function of the Omvia Media Server. • Added installation and reference information for the Omvia Media Server M130 (Compaq ProLiant DL 320 Server).
Omvia Media Server Overview Omvia Media Server Overview The Omvia Media Server is a full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integrated voice and web selfservice applications.
Intervoice IQ Environment Overview Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers) Call flow/UI, company’s business logic, voice files reside on IVR Data integration logic to back-end systems also part of the IVR application Omvia Media Server ODBC, 3270, etc. Telephone Network Enterprise Data HTTP/XML, MQSeries, etc. Internet/ Intranet Web/App Server Figure 1-2.
Omvia Media Server Overview Intervoice J2EE Environment Overview Call flow/UI, company’s business logic, voice files reside on application server Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers) Omvia Media Server PSTN/ Wireless Enterprise Application Software TP HT Voice Browser Data integration logic to back-end systems also part of the application server Call Center/ Customer Service Agents Database Application Server Internet Corporate Web Server Web Infrastruct
Omvia Media Server M100 Platforms The Omvia Media Server M100 is an economical, 1U rack-mounted server capable of supporting many of Intervoice’s server-dependent features.
2 In this chapter... ▼ About the M110, 2-2 ▼ Installation Checklist, 2-4 ▼ Unpacking the M110, 2-5 ▼ Installing the M110, 2-6 60001024, Third Edition Installing the Omvia Media Server M110 This chapter explains how to install the Omvia Media Server M110 in an Omvia Media Server Rack 100.
About the M110 The Omvia Media Server M110 (shown below) can be installed in a standard Omvia Media Server Rack 100 or in an Omvia Media Server Zone 4 Compliant Rack 100. The Omvia Media Server M110 includes: System specifications may change. Contact your Intervoice representative for the latest specification information. • 1.
About the M110 Environmental Requirements To operate the system efficiently and safely, install and maintain the Omvia Media Server M110 in a room with the appropriate temperature and humidity. The recommended location for the system is an office environment with low dust content and an effective cooling and ventilation system. Install the system within 5 feet of electrical outlets. A typical location is in the room containing centralized telephone cabling, or near the PBX used by the system.
Installation Checklist The following checklist provides general guidelines for installing the Omvia Media Server M110: Omvia Media Server M110 Installation Checklist Unpacking the M110 (refer to page 2-5) ❏ ❏ ❏ ❏ Verify all equipment ordered has been received. Remove all equipment from its boxes. Determine whether any equipment was damaged in shipment. Save all boxes for exchanging components during upgrades. Mounting the Slide Rails (refer to page 2-7) ❏ ❏ ❏ Install the cage nuts.
Unpacking the M110 Unpacking the M110 To unpack the M110, follow these steps: 1 Open the box using the label guide “This side up,” and remove the M110. Static Safety Precautions Maintain antistatic protection when unpacking and installing equipment. Many of the integrated circuit components can be permanently damaged by static electricity. Provide yourself with an antistatic work environment that allows proper grounding.
Installing the M110 This topic explains how to install the Omvia Media Server M110. Note The cable management baskets supplied with the M110 are not used. For more information about M110 connections, LED indicators, SCSI drive installation, specifications, system features, and system setup, see the Dell PowerEdge 1650 User’s Guide located on the Dell Product Documentation CD-ROM.
Installing the M110 Mounting the Slide Rails To mount the slide rails on the Omvia Media Server Rack 100, follow these steps: 1 Find the location on the mounting rail where the M110 is to be installed. 2 Install the cage nuts as follows: a On the front of the Rack 100, install a #10 cage nut in the middle position on the mounting rail on each side. Install two M6 cage nuts in the remaining positions on both sides. Note The middle cage nut position must be between two wide spaces on the mounting rail.
a On the front the rack, install the top and bottom screws. b On the back of the Rack 100, install the three screws.
Installing the M110 4 Attach the inner slide rails to each side of the M110 by pulling and then releasing the latch. (The rails are spring loaded.
Installing the M110 in the Rack 100 To install the M110 in the Omvia Media Server Rack 100, follow these steps: 1 Insert the M110 into the slide rails. 2 Slide the M110 all the way into the rack. 3 Tighten the thumb screws on either side of the M110.
Installing the M110 Routing and Connecting the System Cables To install the system cables, follow these steps: 1 Connect the power, keyboard, video, and Ethernet cables. Ethernet Power 1 Mouse Keyboard Power 2 (redundant) Video Figure 2-2. Omvia Media Server M110 Connections 2 For additional information about connecting the system cables to the M110, refer to the Dell PowerEdge 1650 User’s Guide on the Dell Product Documentation CD-ROM.
3 In this chapter... ▼ About the M130, 3-2 ▼ Installation Checklist, 3-4 ▼ Unpacking the M130, 3-5 ▼ Installing the M130, 3-6 60001024, Third Edition Installing the Omvia Media Server M130 This chapter explains how to install the Omvia Media Server M130 in an Omvia Media Server Rack 500.
About the M130 The Omvia Media Server M130 (shown below) is installed in an Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642). Figure 3-1. Omvia Media Server M130 The Omvia Media Server M130 includes: System specifications may change. Contact your Intervoice representative for the latest specification information. • 1.
About the M130 Environmental Requirements To operate the system efficiently and safely, install and maintain the Omvia Media Server M130 in a room with the appropriate temperature and humidity. The recommended location for the system is an office environment with low dust content and an effective cooling and ventilation system. Install the system within 5 feet of electrical outlets. A typical location is in the room containing centralized telephone cabling, or near the PBX used by the system.
Installation Checklist The following checklist provides general guidelines for installing the Omvia Media Server M130: Omvia Media Server M130 Installation Checklist Unpacking the M130 (refer to page 3-5) ❏ ❏ ❏ ❏ Verify all equipment ordered has been received. Remove all equipment from its boxes. Determine whether any equipment was damaged in shipment. Save all boxes for exchanging components during upgrades.
Unpacking the M130 Unpacking the M130 To unpack the M130, follow these steps: 1 Open the box using the label guide “This side up,” and remove the M130. Static Safety Precautions Maintain antistatic protection when unpacking and installing equipment. Many of the integrated circuit components can be permanently damaged by static electricity. Provide yourself with an antistatic work environment that allows proper grounding.
Installing the M130 This topic explains how to install the Omvia Media Server M130. To install the M130, follow the steps below and refer to the Compaq documentation. 1 Mount the slide rails. 2 Install the M130 in the Rack 500. 3 Route and connect the system cables.
Glossary Omvia Media Server A full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integrated voice and web self-service applications. This server interface extends the reach of web applications and corporate data to anyone with a phone or wireless device, allowing organizations to provide their customers with access to information and services anytime, anywhere.
Omvia Media Server Rack 500 An Intervoice multiple-application platform for automated call handling applications and advanced services (Compaq 10000 Series Model 10642 Rack). The rack platform can contain a combination of Omvia Media Server components such as M130s, M410s, and M450s. Omvia Media Server Zone 4 Compliant Rack 100 The Omvia Media Server Rack 100 that conforms to Zone 4 criteria. This was formerly called the Zone 4 Compliant Optima 5U.
Index A application server 1-3 audience for this document v C cables, routing and connecting 2-11 caution note xii checklists Omvia Media Server M110 installation 2-4 Omvia Media Server M130 installation 3-4 conventions used in this document xii customer support xiii D document reference xii documentation access viii formats vii Intervoice vii E environmental specifications 2-3, 3-3 F features 1-6 figures, list of iii 60001024, Third Edition G general note xii H HTTP (hypertext transfer protocol) 1-3 I i
O Omvia Media Server defined Glossary-1 overview 1-3 Omvia Media Server M100 defined Glossary-1 models 1-6 Omvia Media Server M110 additional documentation 2-6 defined Glossary-1 installation checklist 2-4 specifications 2-2 Omvia Media Server M130 additional documentation 3-6 defined Glossary-1 installation checklist 3-4 specifications 3-2 Omvia Media Server Rack 100 defined Glossary-1 installing M110 2-10 Omvia Media Server Rack 500 3-2 defined Glossary-2 Omvia Media Server Zone 4 Compliant Rack 100, defi
