R EFERENCE G UIDE Compaq Armada 3500 Family of Personal Computers REFERENCE GUIDE Compaq Armada 3500 Family of Personal Computers 310296-002
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CONTENTS preface USING THIS GUIDE chapter 1 GETTING STARTED Setting Up the Computer..................................................................1-1 Charging the Battery Pack for the First Time .............................1-1 Connecting the Power Cord.........................................................1-2 Opening the Computer.................................................................1-3 Turning On the Computer............................................................
User Programmable Keys ................................................................ 3-7 Assigning the User-Programmable Keys .................................... 3-8 Unassigning the User-Programmable Keys ................................ 3-9 Adding Schemes.......................................................................... 3-9 Removing Schemes ................................................................... 3-10 Showing the Key Assignments in the System Tray..................
chapter 5 COMPUTER POWER AND POWER M ANAGEMENT Leaving On the Computer................................................................5-1 Turning Off the Computer ...............................................................5-1 Restarting the Computer ..................................................................5-2 Disconnecting the Computer from External Power.........................5-3 Managing Power ..............................................................................
chapter 7 USING THE M OBILE 3500 E XPANSION UNIT Connecting the Computer to the Mobile 3500 Expansion Unit........................................................... 7-1 Disconnecting the Computer from the Mobile 3500 Expansion Unit........................................................... 7-3 MultiBay Devices ............................................................................ 7-5 MultiBay Weight Saver...............................................................
chapter 9 USING PC C ARDS PC Card Types..................................................................................9-1 Inserting a PC Card ..........................................................................9-1 Removing a PC Card........................................................................9-3 PC Card Device Drivers...................................................................9-4 Changing PC Card Settings..............................................................
chapter 13 SECURITY FEATURES Types of Security ........................................................................... 13-1 Using the Cable Lock .................................................................... 13-2 Using Passwords Properties........................................................... 13-3 Using the Power-On Password ...................................................... 13-3 Establishing the Power-On Password .......................................
chapter 15 COMPUTER SETUP AND DIAGNOSTICS UTILITIES Computer Setup Overview.............................................................15-1 Running Computer Setup ..........................................................15-2 Exiting Computer Setup ............................................................15-3 Using Compaq Utilities..................................................................15-3 Running Compaq Diagnostics .......................................................
Canadian Notice...............................................................................B-3 Avis Canadien..................................................................................B-3 European Notice...............................................................................B-3 Japanese Notice................................................................................B-4 German Ergonomics Notice.............................................................B-4 Airline Travel Notice .......
preface U SING T HIS G UIDE Some or all of the following format conventions are used in this guide to distinguish elements of text: ■ Names of keys are shown in bold type as they appear on the keyboard, for example, Ctrl, Backspace, Tab. ■ Keys that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete. ■ Commands are presented in lowercase, bold type as shown here: install or a:\install.
chapter 1 G ETTING S TARTED Setting Up the Computer Before you set up the computer for the first time, ensure that ■ The computer is connected to AC power. ■ The computer is not docked in a docking station. ! WARNING: Misuse of your personal computer or failure to establish a safe and comfortable workstation could result in discomfort or serious injury. Refer to your Safety & Comfort Guide for more information on choosing a workplace and creating a safe and comfortable work environment.
Connecting the Power Cord 1. Place the computer on a flat surface near an electrical outlet. 2. Plug the power cord into the power connector on the right side of the computer 1. 3. Plug the small end of the power cord to the AC power connector 2. 4. Plug the large end of the power cord into the electrical outlet 3. ! WARNING: To reduce the risk of personal injury, electric shock, fire, or damage to the equipment: ■ Do not disable the power cord grounding plug.
Opening the Computer Slide forward the display release latches on the left and right sides of the display, then raise the display to a comfortable viewing angle. Turning On the Computer Slide the power switch to turn on the computer. The power/suspend light indicates the computer is on. Setting Up the Software When you begin software setup, online instructions guide you through the setup process.
For more information about using the pointing device and pointing device buttons, refer to Chapter 3, “Using the Keyboard and Pointing Device.” Choosing a Language If you are prompted to select your language, choose carefully. IMPORTANT: The languages that you do not choose will be deleted from the computer and cannot be recovered. Removing the Operating System A Microsoft Windows operating system is preinstalled on the computer.
Completing Setup Compaq recommends that you: ■ Register the computer. ■ Locate the Compaq online resources, such as the online Reference Guide and the online Safety & Comfort Guide. Registering the Computer Be sure to register the computer according to the instructions on the Owner Registration Card included with the computer. Locating Online Resources For your convenience, all information contained in this Reference Guide is available online.
chapter 2 T AKING A L OOK AT THE C OMPUTER Front Components Front Components Component Function 1 Display The computer screen and the hardware in which it is enclosed. Opens the computer. 2 Display latches 3 Internal microphone Built-in monophonic microphone for the multimedia sound system. 4 Lid switch Blanks the screen if the display is closed and the computer is still on. 5 Mobile expansion unit tabs Used to secure the optional Mobile 3500 Expansion Unit (M35EU) to the computer.
Left Side Components Left Side Components Component 1 Cable lock 2 3 Airflow vents 4 External diskette drive connector Volume control (up) 5 USB connector 6 Volume control (down) 7 Cooling fan 8 Battery Bay Function Prevents theft by allowing a cable to be connected to the computer and secured to a fixed object. Allow airflow to cool the computer. A connector which allows you to attach Universal Serial Bus (USB) devices such as a keyboard, mouse, or camera for video conferencing.
Right Side Components Right Side Components Component 1 Speaker 2 PC Card eject buttons 3 PC Card slots 4 AC power connector Function Built-in speaker for high-quality sound and a multimedia sound system. Ejects PC Cards from the PC Card slots. Slots that support Type II or Type III PC Cards, such as modem, hard drive, or network cards. These slots accept 16-bit PC Cards as well as CardBus 32-bit PC Cards. The bottom slot also accepts a Zoomed Video card. Connects to external (AC) power.
Rear Components Rear Components Component 1 2 3 4 5 6 7 8 Function Keyboard/mouse connector Connects an optional full-sized keyboard and/or a PS/2 compatible mouse. Y connector allows simultaneous connection of mouse and keyboard. Infrared port Allows wireless communications between the computer and another infrared-equipped device using an infrared light beam. Available on specific models. Parallel connector Connects an optional parallel device such as a printer.
Bottom Components Bottom Components Component Function 1 Mobile expansion unit tabs Used to secure the optional Mobile 3500 Expansion Unit (M35EU) to the computer. 2 Computer feet Feet on the bottom of the computer used to elevate the computer from the work surface. 3 Hard drive compartment Provides access to the internal hard drive. 4 Mobile 3500 Expansion Unit connector Connects the computer to the optional Mobile 3500 Expansion Unit (M35EU).
Status Indicator Lights There are five lights located above the keyboard that indicate system operations and status. These include: Status Indicator Lights Light Function 1 Hard drive/CD-ROM drive Turns on when the hard drive, access indicator optional CD-ROM drive, or optional DVD drive is accessed. 2 Diskette drive access indicator Turns on when the external diskette drive is accessed. 3 Num Lock Turns on when the embedded numeric keypad is active.
chapter 3 U SING THE K EYBOARD AND P OINTING D EVICE Keyboard Components Keyboard Components Component 1 Programmable keys 2 Suspend button Function Assign and launch frequently used applications and documents. Initiates and exits Suspend. Turns on the computer if it is off. When used with the Fn key on the computer, the Suspend button initiates Hibernation.
Keyboard Components Continued Component Function 3 Power switch Slides to turn the computer on or off. While working in Windows, click Start, Shut Down to exit the operating system and turn off the computer. 4 Internal microphone Built-in monophonic microphone for the multimedia sound system. 5 Lid switch Blanks the screen if the display is closed and the computer is still on. 6 Pointing device Provides mouse functions in all software that supports a Microsoftcompatible mouse.
Special Keys Key (s) Function 1 Function keys (F1 through F12) Enter various commands in a program, depending on the program being used. 2 3 Delete key Use to remove a command. Num Lock key (Fn key must be pressed) Shifts to numbers on the embedded numeric keypad. 4 Enter key Signals the end of input or the end of a paragraph. To complete a command you must type or select the command then press the Enter key.
Using Hotkeys Hotkeys are keyboard shortcuts that enable you to access frequently used features no matter what program you’re in. Hotkey Quick Reference Function Hotkeys Return to Original State Moves the Hotkey popup window location. Fn+F1 Fn+F1 Fn+F2 Sets the pointing stick characteristics. Allows you to adjust settings for touch sensitivity and toggle between twodimensional and three-dimensional capability.
Hotkey Quick Reference Continued Function Hotkeys Return to Original State Adjusts display contrast—controls the image on the display. Not applicable on active matrix displays. Fn+F9 Fn+F9 Adjusts display brightness— controls the light intensity of the display. Fn+F10 Fn+F10 Enables and disables the embedded numeric keypad. See “Embedded Numeric Keypad”, in this chapter. Fn+Num Lk Fn+Num Lk Initiates Hibernation (Windows 95 and Windows NT only).
Embedded Numeric Keypad The embedded numeric keypad is a section of the computer keyboard that converts to a numeric keypad when the number lock function is enabled. Press the Fn+Num Lk hotkeys to: ■ Enable the embedded numeric keypad (Num Lk light turns on). ■ Disable the embedded numeric keypad (Num Lk light turns off). With the number lock function on (enabled): ■ Press Fn to type lowercase letters. ■ Press Fn+Shift to type uppercase letters.
User Programmable Keys You can set the four user-programmable keys to bring up a document or emulate the Microsoft Windows and Application Logo Keys. By assigning schemes to the programmable keys, you can create multiple sets of key assignments tailored to your own needs or to accommodate more than one user. To assign the programmable keys and create schemes, see "Assigning the User-Programmable Keys" in this chapter.
Assigning the User-Programmable Keys To assign or reassign a programmable key: 1. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard icon Æ Programmable Keys. 2. Select the current scheme programmable key you wish to assign or reassign by clicking its button in the Key Assignments group box. NOTE: To access a larger number of programs, place a check in the Show Advanced Options checkbox. This changes the Assign button to the Browse button.
Unassigning the User-Programmable Keys To remove a programmable key assignment: 1. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard icon Æ Programmable Keys. 2. Select the programmable key you wish to unassign by clicking the appropriate radio button in the Key Assignments group box. NOTE: To unassign keys in other than the current scheme, place a check in the Show Advanced Options checkbox and select a different scheme.
Removing Schemes To remove a scheme: 1. Access the Programmable Keys utility by clicking Start Æ Settings Æ Control Panel Æ Keyboard icon Æ Programmable Keys. 2. Ensure that the Show Advanced Options checkbox is checked. 3. Select the scheme in the Scheme box that you want to delete. To view a different scheme, select a scheme from the dropdown list. NOTE: The Default scheme is not removable. 4. Click the Remove button. 5. Click OK to exit the utility.
Using the Pointing Stick The EasyPoint IV pointing stick performs the same basic operation as a mouse but does not move; it senses finger movement and pressure. It provides point-and-click (threedimensional) functions as well as standard (two-dimensional) pointing stick features. You can easily modify the EasyPoint IV settings for the way you work. EasyPoint IV is compatible with Microsoft Windows 3.1, Windows 95, Windows 98, and Windows NT 4.0 operating systems.
Using Three-Dimensional Features The three-dimensional setting provides the features of the twodimensional setting in addition to the following features when you press down on the pointing stick: ■ Press-to-select, single-click, and double-click selection and activation—tap the pointing stick, which generates the same event as clicking the left click button. ■ Press-and-drag—press and hold the pointing stick down while moving the cursor.
chapter 4 U SING B ATTERY P ACKS Learning About Batteries The computer accommodates one rechargeable battery pack. With the computer turned off, the battery pack will recharge in less than two hours. With the computer turned on, the battery pack will recharge in less than five hours. To avoid loss of data, save data, then either turn off the computer or initiate Hibernation or Suspend before removing the battery. ! ! WARNING: Your computer contains a lithium Ion battery pack.
You can charge the battery pack in the computer's Battery Bay while connected to an external power source or while the computer is docked in the convenience base. You can also charge an extra battery pack using the optional battery charger. The battery pack has a battery gauge on its top. Press the button on the top of the battery pack to see how much charge remains. If all five lights on the side of the battery pack light up when the button is pressed, the battery is fully charged.
Using the Battery Gauge Press the Fn+F8 hotkeys to show the status of the battery pack. The box indicates the status of the installed battery pack. Battery pack 1 is the battery in the computer Battery Bay. The percentage of battery charge remaining for the battery pack is shown at the bottom of the popup. If the battery pack is charging, a lightning bolt symbol appears to the right of the box. If AC power is connected, the power connector is shown.
NOTE: The various battery gauges available on your system should be regarded as an approximate indication of remaining battery life. Use the battery until the first warning is received, even if the gauge indicates "no power." Identifying a Low Battery Condition When a low battery condition is reached, the computer beeps twice approximately once every five minutes, and the battery charge light blinks once per second.
Resolving a Low Battery Condition by Connecting the Power Cord To connect the power cord to the computer: 1. Place the computer on a flat surface near an electrical outlet. 2. Plug the power cord into the power connector on the right side of the computer 1. 3. Plug the small end of the power cord to the AC power connector 2. 4. Plug the large end of the power cord into the electrical outlet 3.
Resolving a Low Battery Condition by Connecting the Automobile/Aircraft Adapter IMPORTANT: When using the Automobile/Aircraft Adapter in a vehicle, leaving the computer on for an extended period of time when the vehicle's engine is turned off may drain the vehicle's battery. To connect the Automobile/Aircraft Adapter to the computer: 1. Turn on the vehicle's engine. 2. Connect the computer connector end of the AC Adapter cable to the AC power connector 1 on the right side of the computer. 3.
Resolving a Low-Battery Condition with a Charged Battery Pack CAUTION: If you are removing the battery pack while the computer is on, you can prevent loss of information by initiating Hibernation before removing the battery pack. 1. Stop working and save your work immediately. 2. Either press the suspend button to initiate Suspend or press the Fn+Suspend buttons to initiate Hibernation. 3. Remove the discharged battery pack. 4. Insert a fully charged battery pack. 5. Exit Hibernation.
Inserting and Removing Battery Packs Removing the Battery Pack from the Battery Bay CAUTION: Initiate Suspend or Hibernation, or connect the computer to external power before removing the battery. To remove the battery pack from the Battery Bay: 1. Open the computer display 1. NOTE: The closed display provides an added lock to keep the battery pack secure during transport. The display must be opened before removing the battery pack from the Battery Bay. 2.
Inserting the Battery Pack into the Battery Bay CAUTION: Initiate Suspend or Hibernation, or connect the computer to external power before removing the battery. To insert the battery pack into the Battery Bay: 1. Open the computer display 1. NOTE: The closed display provides an added lock to keep the battery pack secure during transport. The display must be opened before inserting the battery pack into the Battery Bay. 2. Push the battery pack into the Battery Bay until it is firmly seated 2. 3.
Storing Battery Packs When storing the computer for more than two weeks, remove the battery packs and store them separately to reduce the discharge rate and increase battery life. The battery pack self-discharges even when it is not being used. The rate of self-discharge is affected by temperature. To prolong battery charge, store the battery in a cool, dry place. High temperatures cause the battery pack to lose its charge more quickly, thus reducing battery life.
■ ■ ■ ■ ■ Exit modem programs when you are not using them. Remove a PC Card when you are not using it. When storing the computer for more than two weeks, remove battery pack(s) and store them separately to reduce the discharge rate and increase battery life. Store the battery pack in a cool, dry place when it is not in use. High temperatures cause a battery pack to lose its charge more quickly and reduce battery pack life.
Beeps with a Blinking Power/Suspend Light When the computer beeps while the power/suspend light is blinking, the computer has initiated Suspend. See Chapter 5 for more information on using Suspend. NOTE: When the computer is in Suspend and a low battery condition occurs, pressing the power button or suspend button will NOT exit Suspend. Connect the computer to AC power until a fully charged battery is available.
chapter 5 C OMPUTER P OWER AND P OWER M ANAGEMENT IMPORTANT: If you are running Windows 98, several power conservation features described in this chapter will be disabled. For more information on power conservation under Windows 98, refer to the section "Using ACPI Power Control" in this chapter. Leaving On the Computer When the computer is left on for extended periods, such as overnight, you may want to initiate Suspend to conserve power.
If you use the computer frequently and want "instant-on" convenience, you do not have to turn off the computer. Simply initiate Suspend when the computer is not in use. With a fully charged battery pack, the computer can be left in Suspend up to several days, depending on your hardware configuration. If you want to charge a battery pack while you are not using the computer, connect the computer to external power and turn it off.
Disconnecting the Computer from External Power When the computer does not contain a charged battery pack, save your work and turn off the computer before disconnecting it from external power. When a charged battery pack is in the computer, you do not need to turn off the computer before disconnecting it from external power. The computer automatically switches to battery power.
Use the following table to view or change power management settings. NOTE: If you are running Windows NT, the power management settings may be viewed or changed under Start Æ Control Panel Æ double-click Power Æ Power Properties.
Setting the Battery Conservation Level If you're running Windows 95 or later, you can set battery conservation to one of four levels: ■ Medium—The default setting. Balances system performance and battery operating time. ■ High—Provides maximum battery conservation. Select this level if you need more battery life and do not mind shorter timeouts and a dimmer display. ■ None (Drain)—Results in maximum battery drain because battery conservation is turned off. Recommended only for discharging the battery pack.
Using ACPI Power Control Under Windows 98, ACPI is a system-wide approach to system and device power control, as well as thermal management. ACPI enables the operating system to respond to events and manage power for the entire system and its devices. It makes the computer more accessible by reducing boot time and allowing the computer to wake up automatically.
Enabling Hibernation If you have disabled Hibernation, you can enable it again through the Hibernation tab in Power Properties (click Start Æ Control Panel Æ double-click Power Æ Power Properties). When you enable Hibernation this way, the system uses a certain amount of hard disk space necessary for Hibernation to take place. Initiating Hibernation Hibernation can be initiated by you or by the system. When Hibernation occurs, the system: ■ clears the screen.
Disabling Hibernation To disable Hibernation, click the Hibernation tab in Power Properties (click Start Æ Control Panel Æ double-click Power Æ Power Properties) and select Off. CAUTION: You will lose unsaved information if a low battery condition occurs and Hibernation is disabled. Using Suspend Suspend is a reduced power condition during which most of the major components (such as the hard drive, processor, and display) shut down after a period of system inactivity called a timeout.
Identifying a Suspend Condition When Suspend initiates, the following occurs: ■ the computer beeps twice. ■ the screen blanks. ■ the power/suspend light blinks. NOTE: If a low battery condition occurs while the computer is in Suspend, the system initiates Hibernation and will not resume until a power source becomes available. Initiating Suspend Suspend can be initiated either by you or by the system. ■ System-initiated Suspend occurs: ❏ after a predetermined period of system inactivity.
Using Timeouts Timeouts are specified periods of system or component inactivity. Timeouts work with battery conservation to conserve power. When a timeout period has expired, battery conservation shuts down the system or components in order to save power. For example, the hard disk idle default timeout is two minutes. Therefore, if an application does not access information on the hard disk in less than two minutes, the hard disk shuts down until it is accessed again.
Setting the Screen Saver In Windows 95 or later, the screen save timeout is the amount of time that the system can be idle before a screen saving utility initiates. For example, if you want the screen saver to initiate after five minutes of computer nonuse, set the screen save timeout value to five minutes. If you want the screen to go blank after the specified period, select Blank Screen. To customize the screen save timeout value for your computer: 1.
chapter 6 W ORKING WITH R EMOVABLE D RIVES AND D EVICE B AYS Bay Configuration The computer provides a dedicated Battery Bay for one battery pack. The optional Mobile 3500 Expansion Unit (M35EU) provides a MultiBay and an Optical Disc Bay to support optional storage devices. Some devices can be hot plugged, while others must be inserted after the computer has been turned off.
Caring for Removable Drives Removable drives such as hard drives, CD-ROM or DVD-ROM drives, diskette drives, LS-120 drives, and Zip Drives are fragile computer components that must be handled with care. CAUTION: To prevent damage to the computer or removable drive or to prevent loss of information, observe the following precautions. ■ ■ ■ ■ ■ ■ ■ ■ Back up the information on a hard drive before removing it.
Using the Diskette Drive Connecting WKH ([WHUQDO 'LVNHWWH 'ULYH To connect the external diskette drive to the computer, plug the connector on the external diskette drive into the diskette drive connector on the left side of the computer. Connecting and Disconnecting the Adapter The diskette drive can be connected and disconnected from its adapter. To insert the drive into the external diskette drive adapter, firmly push in the drive until it connects.
Inserting a Diskette NOTE: Diskettes can be used in the external diskette drive that came with the computer or the MultiBay of the optional Mobile 3500 Expansion Unit (M35EU). The external diskette drive is shown below; however, the same directions apply to either diskette drive. Hold the diskette by the edge where the label is affixed. Insert the diskette, label facing up, into the diskette drive until it clicks into place.
Removing a Diskette NOTE: Diskettes can be used in the external diskette drive that came with the computer, or the MultiBay of the optional Mobile 3500 Expansion Unit (M35EU). The external diskette drive is shown below; however, the same directions apply to either diskette drive. To remove a diskette, push the diskette drive button 1. After the diskette is ejected, gently pull it from the drive 2.
chapter 7 U SING THE M OBILE 3500 E XPANSION U NIT Connecting the Computer to the Mobile 3500 Expansion Unit To connect the computer to the optional Mobile 3500 Expansion Unit (M35EU): 1. Turn off and disconnect all external devices connected to the computer. 2. Turn off the computer. 3. Close the computer display. 4. Slide the computer expansion slot cover on the bottom of the computer to the open position 1.
5. Push the button on the ejection lever 2 to release it. 6. Pull the ejection lever on the M35EU out 3. 7. Place the computer on the M35EU, lining up the mobile expansion unit tabs in front with the connectors 4. 8. Gently press down on the computer to snap the connectors into place 5. 9. Push the ejection lever in to secure the computer to the M35EU. 10. Open the display and turn on the computer.
Disconnecting the Computer from the Mobile 3500 Expansion Unit To detach the computer from the Mobile 3500 Expansion Unit (M35EU), follow these steps: IMPORTANT: Before the computer can be disconnected from the M35EU, undock it from the optional convenience base first. 1. Turn off the computer. 2. Turn off and disconnect all external devices connected to the computer and M35EU. 3. Close the computer display. 4. Push the button on the ejection lever to release it 1. 5.
6. Disconnect the connectors by lifting the computer from the back corners 3. 7. Pull the computer away from the mobile expansion unit tabs 4. CAUTION: Be careful not to break the mobile expansion unit tabs when you pull the computer away from them. 8. Push the ejection lever on the M35EU in. 9. Close the expansion slot cover on the bottom of the computer.
10.Turn the computer top side up. 11.Reconnect all external devices. 12.Turn on the computer. MultiBay Devices MultiBay Weight Saver The optional Mobile 3500 Expansion Unit (M35EU) comes with a MultiBay weight saver in the MultiBay. This device is used to protect the MultiBay when there is no other device in place. Insert the weight saver into the MultiBay anytime the M35EU is transported without another device in the MultiBay.
To install a supported device into the MultiBay: 1. If your device is not hot-pluggable, turn off the computer. 2. Insert device into MultiBay until it locks into place. IMPORTANT: A second hard drive must be installed into a hard drive adapter before it is inserted into the MultiBay. 7-6 Using the Mobile 3500 Expansion Unit Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:00 PM Part Number: 310296-002 File name: Ch07.
Removing Devices from the MultiBay The MultiBay in the optional Mobile 3500 Expansion Unit (M35EU) supports a diskette drive, LS-120 drive, Zip Drive, or second hard drive. CAUTION: Some but not all MultiBay devices can be hot plugged. Refer to "Bay Configuration" in Chapter 6 to determine if the computer must be on or off before inserting or removing MultiBay devices. This helps protect the computer or the device from damage, or data loss. Electrostatic discharge can damage electronic components.
Boot Sequencing Boot sequencing defines the order in which the system will look for an operating system from which to boot. 1. Run Computer Setup. 2. Click the System Features icon Æ Boot Management box Æ MultiBoot tab. 3. Designate the hard drive boot (startup) sequence you want. 4. Click OK to accept the changes. Using the Optical Disc Bay Inserting a Disc into the CD-ROM Drive or DVD-ROM Drive 1. Turn on the computer. 2.
4. Remove the disc from its protective case and place it in the loading tray, label side up 3. Handle the disc by the edges, not by the flat surfaces. 5. Push lightly on the bezel of the loading tray to close it 4. The light on the CD-ROM drive or DVD-ROM drive turns on while the disc is checked and the table of contents is being read. The light turns off when the drive is ready to receive commands.
Removing a Disc from the CD-ROM Drive or DVD-ROM Drive 1. Turn on the computer. 2. Press the eject button on the front panel to open the loading tray 1. 3. Slowly pull out the loading tray until it is fully extended 2. 4. Remove the disc from the tray 3. Handle the disc by the edges, not by the flat surfaces. 5. Gently push the front panel of the loading tray to close it 4. 6. Place the disc in its protective case.
chapter 8 C ONNECTING E XTERNAL D EVICES Connecting an External Enhanced Keyboard To connect an external enhanced keyboard to the computer, connect the keyboard cable to the keyboard/mouse connector on the computer. Connecting an External Monitor CAUTION: To prevent damage to the computer, turn off the monitor before connecting it to the computer or disconnecting it from the computer.
Connecting a Mouse or Other External Pointing Device A PS/2 compatible mouse or external pointing device can be connected to the computer. To connect an external pointing device, insert the pointing device cable into the keyboard/mouse connector. External pointing devices need software device drivers to operate. The necessary drivers should be provided by the manufacturer or preinstalled with Microsoft Windows. Connecting a Serial Printer To connect a serial printer: 1. Turn off the printer. 2.
Connecting a Parallel Printer To connect a parallel printer: 1. Turn off the printer. 2. Plug the printer end of the printer signal cable into the printer. 3. Connect the parallel printer signal cable to the parallel connector on the back of the computer. 4. Plug the printer power cord into a properly grounded electrical outlet. 5. Turn on the printer and resume your work. NOTE: Windows should prompt you to set up your printer before printing for the first time.
Connecting Infrared Equipment NOTE: Infrared-equipped computers are IrDA-compliant. Infrared performance may vary depending on performance of infrared peripherals, distance between infrared devices, and applications used. The infrared port is available only on specific models. The infrared port allows wireless communication between your computer and other infrared-equipped devices. Operating system support for infrared communication is currently available with Microsoft Windows 95.
Connecting USB Peripherals Your computer comes equipped with a port that connects Universal Serial Bus (USB) devices to the computer. Your computer can support certain USB devices without any special drivers. These include hubs and keyboards. For most other USB devices without special drivers provided by the USB device manufacturer, you will need an operating system which has USB support for your device built in, such as Windows 95 OSR2.1.
5. To configure for a desktop system, (a) place the Monitor Stand on top of the system, (b) place the external monitor on top of the stand, and (c) connect the external monitor, external keyboard, and mouse to the rear connectors on the convenience base. 6. Turn on all external devices connected to the convenience base. 7. Slide the power switch on the computer, or press the power button on the convenience base 3.
2. Close the display if not already closed. NOTE: Disconnect the PC Card cable and unlock the security cable, if applicable, to prevent damage. 3. Slide the power switch on the computer, or press the power button on the convenience base 1. 4. Pull the docking lever fully forward to undock the computer and M35EU 2. 5. Slide the computer and M35EU forward from the convenience base to remove 3. 6.
chapter 9 U SING PC C ARDS PC Card Types This computer can support two Type II cards or one Type III card. It supports both 16-bit and CardBus (32-bit) PC Cards. Several kinds of PC Cards are supported, such as network cards, hard drive cards, memory cards, and fax/modem cards. For a current list of third party PC Cards qualified on this computer, call your Compaq authorized dealer, reseller, or service provider. Inserting a PC Card To insert a PC Card into one of the computer PC Card slots: 1.
2. With the label side up, insert the 68-pin connector side of the PC Card into the slot, pushing gently until firmly seated. CAUTION: To prevent damage to the connectors, use minimal pressure when inserting a PC Card into a PC Card slot. If you are running Windows 95 or later and your computer is on, the computer automatically configures a plug and play card and most other PC Cards. If the computer is turned off or in Suspend, a card is not configured until you turn on the computer or exit Suspend.
Removing a PC Card To remove a PC Card from the computer: 1. If you are running Windows 95 or later, you must stop the PC Card before removing it. You do not need to turn the computer off or initiate Suspend. If you are running Windows NT without CardWare, you must turn off the computer. CAUTION: Failure to stop a PC Card before it is removed may damage the PC Card or computer. 2. To release the PC Card eject button, depress the button once.
PC Card Device Drivers Device drivers are programs or data files containing information needed to run a specific PC Card. Most of the device drivers you need are preinstalled on the computer. NOTE: In order to save available memory, some device drivers are not enabled after being installed. Some types of PC Cards, such as network cards, Global Positioning System (GPS) cards, SCSI cards, audio cards, and multifunction cards, require an additional PC Card-specific software device driver to function properly.
Managing PC Card Power PC Cards are powered accessories in a small form factor. When PC Cards are installed in your computer, they draw power from the system even when they are not in use. If you are running Windows 95 or later, remove PC Cards when they are not in use to conserve power, or you may turn off power to the PC Card slots through Power Properties. (Click Start Æ Settings Æ Control Panel Æ double-click Power Æ Power Properties).
chapter 10 U SING A UDIO F EATURES Audio Components Overview The computer with optional Mobile 3500 Expansion Unit (M35EU) provide both internal and external audio capabilities. You can record and play sound, enhance an interactive demonstration with high-quality stereo sound, and take advantage of business programs, presentations, and multimedia educational and entertainment software. The internal microphone supports audio input for spoken comments.
Identifying the Audio Components The computer provides the following internal and external audio capabilities: Component Audio Components 1 Internal microphone 2 Volume control (up) 3 Volume control (down) Function Built-in monophonic microphone for the multimedia sound system. Increases volume to the built-in speaker, to external speakers, or to headphones plugged into the speaker/headphone jack on the computer.
Using Internal and External Microphones The internal microphone is disabled when an electret condenser microphone with a 3.5-mm plug is plugged into the microphone line-in jack. IMPORTANT: A mono electret condenser microphone in the mono microphone jack is acceptable, but the left channel will be recorded on both the left and right channels. A dynamic microphone will not achieve the recommended sensitivity.
Controlling Audio Volume Audio volume control affects the speaker, headphones, and external speakers that are connected to the speaker/headphone line-out jack. There are three ways to control the audio volume: ■ Using volume control buttons on the left side of the computer. Press the front button to turn down the volume. Press the rear button to turn up the volume. To mute sound completely, press both volume buttons simultaneously.
chapter 11 U PGRADING THE C OMPUTER Upgrading System Memory You can expand memory by installing memory expansion boards. You can easily upgrade memory by removing the memory compartment cover on the bottom of the computer and inserting the memory expansion board. To order a memory expansion board, contact your Compaq authorized reseller. Refer to the instruction card that comes with the option kit for installation procedures.
Obtaining an Optional Memory Expansion Board For a list of the memory expansion boards available for the computer, refer to Worldwide Telephone Numbers for the nearest Compaq authorized dealer, reseller, or service provider. IMPORTANT: The computer only supports SDRAM (synchronous DRAM) memory expansion boards. If you install a different type of memory expansion board, you will receive the following message when you restart the computer: This unit only supports SDRAM.
5. Push the memory expansion board down until the retention clips snap back into place 2. 6. Replace the memory compartment cover. Removing a Memory Expansion Board To remove an optional memory expansion board: 1. Shut down and turn off the computer. 2. Turn the computer bottom side up. 3. Remove the memory compartment cover. Upgrading the Computer 11-3 Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:21 PM Part Number: 310296-002 File name: Ch11.
4. To release the memory board, pull away the retention clips 1 on each side of the board to release it. The memory expansion board tilts toward you. 5. Lift the edge of the memory expansion board 2 and slide it gently out of the memory expansion slot at a 45-degree angle. 6. Place the memory expansion board in an electrostatic-safe container. 7. Replace the memory compartment cover. Upgrading the Hard Drive Depending on your computer model, the hard drive can be upgraded to a larger capacity.
chapter 12 M AINTENANCE AND T RAVEL G UIDELINES Caring for the Computer Keep the computer in good condition and working properly by following these guidelines: ■ Operate the computer with a battery pack installed, even when using external power. This supplies the battery pack with a charge and ensures a fully charged battery pack the next time the computer is used without external power. ■ Keep the computer away from excessive moisture and temperature extremes.
■ ■ Avoid exposing the computer to direct sunlight or strong ultraviolet light for extended periods of time. Also avoid scratching the surface of the screen and banging it against hard objects. Use a carrying case to store the computer and any external devices when transporting the computer. Caring for the Display ■ ■ ■ To clean the screen, occasionally wipe it with a soft, damp cloth moistened only with water. Using soap or other cleaning products may damage the screen.
Traveling with the Computer For safety and convenience when traveling, follow these guidelines: ■ Safeguard your data before you leave on a trip by making a backup copy. ■ Take an extra backup copy of the data with you. ■ Remove the diskette from the external diskette drive, and compact disc or digital video disc from the CD-ROM drive or DVD drive in the optional Mobile 3500 Expansion Unit. ■ Disconnect the power cord from the computer. Take the power cord or an extra fully charged battery pack with you.
Shipping the Computer Follow these steps when shipping the computer: 1. Back up your data. Do not expose your backups to electrical or magnetic impulses while stored or in transit. 2. If there is a diskette, compact disc or digital video disc in a drive in the optional Mobile 3500 Expansion Unit, remove it. 3. Turn off the computer and all external devices. 4. Close the computer. 5. Disconnect external devices from the computer. 6.
chapter 13 S ECURITY F EATURES Types of Security Security features protect your computer and the information stored on it from unauthorized access. ■ The power-on password prevents unauthorized use of the computer when it is turned on, restarted, or resumed from Suspend or Hibernation. ■ The setup password prevents unauthorized users from changing your computer's configuration through Computer Setup.
Using the Cable Lock To help protect your computer from theft, use the cable lock provision to secure the computer to a work area. To attach the cable lock: 1. Loop the cable around a heavy, fixed object to which you want to secure the computer. 2. Insert the lock end of the cable through the loop end of the cable. 3. Insert the lock into the security slot on the computer. 4. Lock with the key.
Using Passwords Properties Passwords Properties (Start Æ Settings Æ Control Panel Æ double-click Passwords Æ Passwords Properties) allows you to protect your computer against unauthorized use. If you want to set the power-on password, QuickLock or QuickBlank, click the Computer Security tab. Using the Power-On Password The power-on password is a security feature that prevents use of the computer when it is turned on until a secret word or code is entered.
4. Enter your power-on password. (You can use up to eight alphanumeric characters, and you may use the same password you are using for the setup password.) IMPORTANT: Type carefully, because the password is not displayed as you type. The password is not case sensitive. However, you must use the same keys each time you enter the password. For example, the numbers at the top of the keyboard are not recognized as being the same as the numbers in the embedded numeric keypad. 5.
To establish your power-on password in Windows 95 or Windows NT: 1. Click the Computer Security tab in Passwords Properties. 2. Click the Set button. 3. Enter your new password twice, then click OK. IMPORTANT: Type carefully, because the password is not displayed as you type. The password is not case sensitive. However, you must use the same keys each time you enter the password.
Changing the Power-On Password Once your power-on password has been established, you can change it using your computer keyboard. Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your computer. When you wish to change or delete your password, you may have to substitute another key character for the slash mark (/) that is normally used.
To change your power-on password: 1. Turn on the computer. 2. When the password prompt is displayed, enter your current password, then enter the new password twice, typing the appropriate syntax for your computer keyboard between the passwords. For example, if you have a Belgian keyboard, you will type the following: current password=new password=new password IMPORTANT: Type carefully.
Deleting the Power-On Password Once your power-on password has been established, you can delete it using your computer keyboard. Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your computer. When you wish to change or delete your password, you may have to substitute another key character for the slash mark (/) that is normally used.
To delete your power-on password: 1. Turn on the computer. The power-on password prompt is displayed. 2. Enter your current power-on password followed by the appropriate syntax for your computer keyboard. For example, if you have a Belgian keyboard, you will type the following: current password= IMPORTANT: Type carefully. For security reasons, the characters you type do not appear on the screen. 3. The password is deleted.
Enabling the Quick Controls There are two ways to enable Quick Controls, either from Passwords Properties or from Computer Setup. To enable the Quick Controls from Passwords Properties in Windows 95 or later or Windows NT: 1. Click the Computer Security tab in Passwords Properties. 2. If a power-on password has been set, the QuickLock and QuickLock on Standby options become available. When you select QuickLock, the QuickBlank option also becomes available. Check each box with the features you want enabled.
Using the Setup Password Establishing the Setup Password The setup password prevents unauthorized users from changing your computer configuration through Computer Setup. Setup passwords can also be used by the network administrator to protect and access the configuration of computers in a network. NOTE: After you establish the setup password, you must enter it each time you want to change the computer configuration. CAUTION: You cannot change the computer configuration if you forget your setup password.
Entering the Setup Password After you establish the setup password, you must enter it each time you want to change the computer configuration. 1. Turn on or restart the computer. 2. When the cursor moves to the upper right corner of the screen, press F10. 3. Enter your setup password at the password prompt. 4. Press Enter. NOTE: You can use the setup password for both setup and power- on passwords.
Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your computer. When you wish to change or delete your password, you may have to substitute another key character for the slash mark (/) that is normally used. To use the character that is appropriate for your keyboard, refer to the list below.
To change your setup password, do the following: 1. Save your work, restart your computer, then press F10 as soon as the cursor moves to the top-right corner of the screen. 2. The password prompt is displayed. 3. Enter your current password, then enter the new password twice, typing the appropriate syntax for your computer keyboard between the passwords. For example, if you have a Belgian keyboard, you will type the following: current password=new password=new password IMPORTANT: Type carefully.
Deleting the Setup Password Once your setup password has been established, you can delete it using your computer keyboard. Each computer keyboard is designed to meet specific country requirements. The syntax for changing the password varies according to the keyboard purchased with your computer. When you wish to change or delete your password, you may have to substitute another key character for the slash mark (/) that is normally used.
To delete your setup password, do the following: 1. Save your work, restart your computer, then press F10 as soon as the cursor moves to the top-right corner of the screen. 2. The password prompt is displayed. 3. Enter your current password, followed by the appropriate syntax for your computer keyboard. For example, if you have a Belgian keyboard, you will type the following: current password= IMPORTANT: Type carefully. For security reasons, the characters you type do not appear on the screen 4.
DriveLock Overview DriveLock security prevents unauthorized access to hard drive applications and user data. DriveLock sets a user password and a master password for hard drives. The correct user password must be entered when the computer is turned on before a protected hard drive can be accessed. Protected hard drives remain protected even if removed and inserted into another computer.
The master password is used to remove DriveLock protection and to gain access to the hard drive instead of the user password. The owner of the master password may be the system administrator. CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer.
6. Enter the user password again to verify it. 7. Click OK. 8. In the Set Master Password section, enter your new master password. (You may use up to 32 alphanumeric characters, and you may use the same password you are using for the power-on password.) NOTE: Type carefully because the password does not display as you type it 9. Enter the master password again to verify it. 10. Click OK. 11. Read the warning message. If you wish to establish DriveLock, type “DriveLock” at the prompt. 12. Click OK.
Changing the User Password NOTE: If you forget your user password, you can access your removable hard drive with the master password. Make note of the user password. Record the master password and put it in a safe place physically separate from the computer. Once you create a user password, you can only change the password after the computer has restarted and the protected hard drive has been unlocked.
Removing DriveLock Protection CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password.
Changing the Master Password CAUTION: Forgetting or losing both the user and master passwords will render the protected hard drive permanently unusable. Record your master password and keep it in a secure location physically separate from your computer. In the event you lose the user password, the master password can be used to unlock a protected hard drive and reset the user password.
chapter 14 I NTELLIGENT M ANAGEABILITY Intelligent Manageability Overview Intelligent Manageability consists of software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions: ■ Asset Management—provides detailed configuration and diagnostic information. ■ Fault Management—prevents, predicts, and alerts of impending hardware problems.
Asset Management Asset Control enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. This information can be used to assist in tracking and maintaining the computer and its components. It provides the following information: ■ Inventory information A network administrator can retrieve information about the computer via the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners.
Fault Management The Fault Management utilities minimize downtime and data loss by monitoring system performance and generating the following alerts: ■ Hard drive alert—warns you up to 72 hours in advance of impending hard drive problems and can automatically start optional backup software. ■ System temperature alert—reports overheating. As the system temperatures rise, this utility first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.
Security Management The Security Management utilities customize system security. ■ Power-On and Setup Passwords—prevent unauthorized access to your information and computer configuration. ■ DriveLock—denies access to drives, or limits read-only access. ■ Device disabling—prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer. ■ QuickLock/QuickBlank—locks the keyboard and clears the screen.
chapter 15 C OMPUTER S ETUP AND D IAGNOSTICS U TILITIES Computer Setup Overview Computer Setup contains utilities that give you an overall picture of the computer hardware configuration and aid in troubleshooting. These utilities also allow you to set custom features, such as security options, power conservation levels, and startup preferences. If you are running Windows 95, the computer automatically recognizes and configures the system for new devices.
Computer Setup provides two methods of viewing the computer configuration—by type (factory setting) or connection.
Exiting Computer Setup 1. Click Exit. 2. Select one of the following Exit options: ■ Save—Saves the new settings and exits Computer Setup. NOTE: Some settings may not take effect until the computer is restarted. Ignore—Exits Computer Setup and restores previous settings. ■ Cancel—Returns to Computer Setup. ■ Using Compaq Utilities Compaq Utilities contain several functions that ■ Determine if various computer devices are recognized by the system and are operating properly.
Running Compaq Diagnostics Compaq Diagnostics is a utility that inspects computer hardware, internal system temperature, and the SMART hard drive, then displays a prefailure warning message upon detecting a system temperature or hard drive fault. If you are running Windows 95, access Compaq Diagnostics for Windows by clicking Start Æ Settings Æ Control Panel Æ double-click Compaq Diagnostics.
Running Computer Checkup (TEST) Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the computer and are functioning properly. You can display, print, or save the information generated by Computer Checkup. 1. Plug the computer into an external power source. (A low battery condition could interrupt the program.) 2. Connect a printer if you want to print a log of error messages. 3. Turn on the external devices that you want to test. 4.
Running View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information. To run INSPECT, do the following: 1. Connect a printer if you want to print the INSPECT information. 2. Turn on or restart the computer. 3. When a blinking cursor appears in the top right corner of the screen, press F10. 4. If prompted, select a language.
Ordering Preinstalled Software It is recommended that you use a backup program to create a backup of the preinstalled software on your computer. However, for an additional cost, you can order a backup of the preinstalled software from Compaq. If an order form is included with your computer, complete the form and return it, or call one of the numbers listed on the order form. If an order form was not included with the computer, refer to the Compaq worldwide telephone numbers in Appendix A.
chapter 16 T ROUBLESHOOTING Troubleshooting Checklist If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: ■ Is the computer connected to an external power source or does it have a fully charged battery pack installed? ■ Is the computer turned on and is the power light on? ■ Are all cables connected properly and securely? ■ Did the diskette drive contain a nonbootable diskette when you turned on the computer? ■ Have you ins
While your computer is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in these troubleshooting sections may save you time and money. If you have a problem with your computer, consider the problems and possible solutions in the troubleshooting section. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself.
Solving Audio Problems Continued Problem Possible Cause Solution External microphone You are using the does not work wrong type of microphone or microphone plug for the computer. The microphone may not be connected properly. No sound is coming from the game program No sound is coming from the headphones Check to see if you are using a monophonic electret condenser microphone with a 3.5-mm plug. Ensure that the microphone plug is properly connected to the microphone line-in jack.
Solving Battery Problems Problem Possible Cause Computer is beeping The computer has and battery charge entered a low battery light is blinking condition. Solution Save your information, exit all applications, and turn off the computer. If available, immediately connect the computer to an external power source. If an external power source is not available, in Windows 95, initiate Hibernation by pressing Fn + the suspend button, or let the computer go into Hibernation automatically.
Solving Battery Problems Continued Problem Possible Cause Battery pack will not fast charge Solution Battery pack was exposed to temperature extremes. Allow time for the battery pack to return to room temperature. Battery pack has exceeded its useful life. Replace the battery pack. Battery pack is already Use the battery pack without attempting to fast fully charged. charge it.
Solving CD-ROM Drive/Compact Disc Problems Problem Possible Cause Solution CD-ROM drive cannot read a compact disc The CD is not properly seated in the drive. Eject the CD, reseat it and close the tray. The CD has been loaded upside down. Eject the CD, turn it over, then reload The CD may be dirty or scratched. Clean the CD and reload it. Cannot eject compact disc CD is not properly loaded in the drive. Load another CD.
Solving Diskette Drive Problems Continued Problem Possible Cause Diskette drive cannot Diskette is not write to a diskette formatted. Diskette is writeprotected. Solution Format the diskette. If you are running Windows 95: 1. From the Windows 95 desktop, double-click on My Computer. 2. Click on 3½ Floppy. 3. Click File Æ Format. 4. Fill in the appropriate information, then click Start. If you are running Windows NT, format the diskette by entering format a: at the system prompt.
Solving Diskette Drive Problems Continued Problem Possible Cause Diskette drive cannot Diskette is not read a diskette formatted or is formatted incorrectly. You are using the wrong type of diskette for the drive. Error message Diskette was appears while removed while drive information is writing light was on. to diskette drive Solution If you are running Windows 95: 1. From the Windows 95 desktop, double-click on My Computer. 2. Click on 3½ Floppy 3. Click File Æ Format. 4.
Solving Hard Drive Problems Problem Possible Cause Solution Reading the hard drive takes an unusually long time after restarting the computer Computer entered Hibernation due to a low battery condition and is now exiting from it. Give the computer time to restore the previously saved data to the state it was in before Hibernation occurred. Hard drive error occurs Hard drive has bad sectors or has failed.
Solving Hardware Installation Problems Problem Possible Cause Solution Hardware devices are not working properly The system did not automatically configure the new device. Check the documentation that came with the new device to determine whether any device drivers need to be installed and, if necessary, install the correct device drivers. Cable(s) of the new external device may be loose or the power cable may be unplugged. Ensure that all cables are properly and securely connected.
Solving Keyboard Problems Problem Possible Cause Solution Embedded numeric keypad is disabled Num Lock function is off. Press Fn+Num Lk to enable the embedded numeric keypad. Screen is on and keyboard is locked You initiated QuickLock. Enter your power-on password to exit QuickLock. External keyboard does not work You connected the external keyboard while the computer was still turned on. Turn off the computer, reconnect the external keyboard, then turn on the computer.
Solving Modem (PC Card) Problems Problem Possible Cause Solution Modem loses connection The connection from the phone line to the modem is loose. Disconnect, then reconnect the phone cable. Reestablish connection. Call Waiting has not been disabled. To disable Call Waiting: 1. Click Start, Control Panel, double-click Modems. 2. From the General tab of the Modems Properties page, click Dialing Properties. 3.
Solving Modem (PC Card) Problems Continued Problem Possible Cause No dial tone Phone service is not connected to the telephone wall jack. Solution Verify service from the local phone company by the following steps: 1. Unplug the telephone cable from the telephone wall jack. 2. Connect a telephone to the jack, pick up the handset, and listen for a dial tone. If there is a dial tone, reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure.
Solving Modem (PC Card) Problems Continued Problem Possible Cause Solution Garbled or missing characters, or slow data transfer speed Noisy phone line. Check with your local telephone company for a phone line filter. Check your telephone and modem cable connections. If they are slightly loose, this can cause noise on the line. Solving PC Card Problems CAUTION: Installing the wrong software can disable the system.
Solving PC Card Problems Continued Problem Possible Cause Solution Computer beeps only once when a PC Card is inserted Card is not fully inserted into the slot or is upside down. Try reinserting the card. Be sure the card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins. Load the device drivers that came with the PC Card. Card is not recognized by the system. Contact the PC Card vendor for updated Windows 95 or Windows NT PC Card device drivers.
Solving PC Card Problems Continued Problem Possible Cause Solution PC Card drivers fail with error messages during system restart Modem/fax PC Card does not work The PC Card is not configured correctly. Call the PC Card vendor or Compaq Customer Support for assistance. Network PC Card does not work The modem/fax card conflicts with a system board serial device (e.g., mouse).
Solving PC Card Problems Continued Problem Possible Cause Solution Storage PC Card does not work Flash memory cards require the Microsoft Flash File System to be loaded. Load the Microsoft Flash File System. The card is not formatted. Format the PC Card as you would a diskette. The card is not supported by the computer. Call Compaq Customer Support for a current list of Compaq qualified PC Cards.
Solving Printer Problems Problem Possible Cause Solution Printer will not turn on The cables may not be connected properly or the printer is unplugged. Printer will not print Printer is not turned on. Ensure that the cables are properly connected and that the power plug is connected to an electrical outlet. Turn on the printer. Printer is not online. Set the printer to online.
Solving Screen Problems Problem Possible Cause Solution Characters on computer display are dim The brightness and/ or contrast controls are not properly set. Press Fn+F10 to adjust brightness. On models with passive matrix displays, you can also press Fn+F9 to adjust contrast. Screen is blank and the power/suspend light is on A screen blanking utility is initiated. Press any key and/or enter your power-on password to return your information to the screen. Brightness and contrast need adjusting.
Solving Screen Problems Continued Problem Possible Cause Solution Screen is blank and no lights are on The computer has either entered Hibernation or, if Hibernation is disabled, the battery pack has discharged without saving your information. QuickLock and QuickBlank were initiated. These security features lock the keyboard and pointing device and clear the screen. External monitor was turned on before the computer was turned on. Connect the computer to an external power source.
Solving Software Application Problems Most software application or installation problems occur as a result of one or more of the following: ■ The application was not installed correctly. ■ Memory was not allocated correctly. ■ A conflict exists between applications. Solving Software Application Problems Problem Possible Cause Insufficient memory to There is not enough run application memory for the application.
Solving Pointing Device Problems Continued Problem Possible Cause Solution Device driver is loaded but pointing device does not work The wrong mouse is selected. If you are running Windows 95, using the keyboard, select Automatically detect installed hardware in the Add New Hardware wizard. Then use the arrow keys to highlight the mouse icon in the selection box and choose the correct mouse hardware. If you are running Windows NT, using the keyboard, press F6.
Solving Infrared Problems Problem Possible Cause Cannot communicate with another computer The required software Install the required is not running on both software on the second computers. computer, start the second device and start the program on both computers. One computer does Communication between not have an IrDAinfrared devices must use compliant infrared the same protocol. port.
Solving Infrared Problems Continued Problem Possible Cause Solution Cannot transmit data Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. There is interference from other wireless devices. Remove the interfering light source(s). Infrared port does not work Keep remote control devices such as wireless headphones and other audio devices away from the infrared connections. A physical obstruction Do not place objects that is in the way.
Solving USB Problems Problem Possible Cause Solution External device connected to a USB connector does not work The operating system limits external devices connected by USB to two tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. During startup, only two tiers are supported by the USB connector.
appendix A C OMPAQ C USTOMER S UPPORT Preparing for a Technical Support Call If you cannot solve a problem using the troubleshooting tips in Chapter 16 and the online troubleshooting help, you may need to call technical support.
Worldwide Telephone Numbers Locate your country and the type assistance that you need in the following table. Use the phone numbers for “Eastern Europe, Middle East, and Africa” for countries in those regions that are not listed individually. When calling to request technical assistance for your computer, please have the computer serial number available. Information and technical assistance are also available from the Compaq Internet site at http://www.compaq.com.
Worldwide Telephone Numbers Location Country Code Telephone Number 32 02/713.13.00 Belgium General Information Technical Support 0900-102.01 (6.05BEF/18s) Fax +32 02/713.14.44 QuickLine BBS +32 02/716.95.
Worldwide Telephone Numbers Country Code Telephone Number General Information +57 -1-312-0201 Technical Support +57 -1-523-1800 General Information +420 2 22 187 111 Technical Support +420 2 22 187 111 General Information +45 45-90-45-90 Technical Support +45 45-90-45-45 QuickLine BBS +45 45-90-45-50 Location Colombia Czech Republic Denmark Eastern Europe, Middle East, and Africa Technical Support and Information +353 1-402-6833 Technical Support Fax +353 1-402-6855 +59 -3-2
Worldwide Telephone Numbers Country Code Telephone Number General Information +30 1 6141-371 Fax +30 1 6141-370 General Information +852 -28681600 Technical Support +852 -90116633 PaqFax +852 -28671648 General Information +36 1-457-3650 Technical Support +36 1-457-3680 Location Greece Hong Kong Hungary Info.hu@compaq.
Worldwide Telephone Numbers Country Code Telephone Number Product Information +82 -2-3470-0700 Technical Support +82 -2-523-3575 Location Korea Customer Support* 080-902-7777 Luxembourg General Information 352 Technical Support 49 1302 (12, 5FLUX/min) 089 89 232 Fax 352 49 14 40 QuickLine BBS 352 2 716 95 92 General Information +60 -3-754-1122 Customer Response Center +60 -3-754-1155 General Information +52 -5-229-7900 Technical Support +52 -5-262-7180 PaqFax +52 -5-229-79
Worldwide Telephone Numbers Country Code Telephone Number +51 -1-222-5012 General Information +48 (22)-630-3535 Technical Support +48 (22)-630-3535 General Information +351 -1-412-8400 Technical Support +351 -1-412-8460 Technical Support +351 -1-412-8417 Fax +351 -1-412-0654 General Information +7 096-967-1700 Technical Support +7 096-967-1700 General Information +65 750-3030 Customer Response Center +65 750-3030 PaqFax +65 750-4514 General Information +27 11 356 4444
Worldwide Telephone Numbers Country Code Location Telephone Number Switzerland InfoLine* 0844 844 111 Technical Support (German) +41 01/838 22 22 Technical Support (French) +41 01/838 22 23 General Information +886 -2-7351000 Technical Support +886 -2-3761170 +66 -2-679-6222 General Information +90 (0212) 2363 241 Fax +90 (0212) 2363 242 +97 14-818100 Taiwan Thailand General Information Turkey United Arab Emirates (Dubai) General Information United Kingdom General Information*
appendix B R EGULATORY N OTICES Throughout these regulatory notices, Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and reliable operation, the products listed below should be used only with the Compaq PP2010 agency series of computers.
Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
For questions regarding this declaration, write Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston TX 77269-2000 or call 281-514-3333 To identify your product, refer to the part, series, or model number found on the product. If you have questions about your product that are not related to this declaration, please write Compaq Computer Corporation P. O.
Japanese Notice German Ergonomics Notice Compaq Series PP2010 computers marked with the GS mark meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the "GS" approval mark. The Compaq Series PP2010 computers in a stand-alone mode are not intended for continuous use in an office environment.
Battery Notice ! WARNING: This computer contains an internal lithium auxiliary battery. There is a risk of explosion and injury if the battery is incorrectly replaced or improperly handled. Do not attempt to recharge, disassemble, immerse in water, or dispose of it in fire. Replacement should be done by a Compaq authorized service provider using the Compaq spare part for this computer. This computer contains a lithium ion battery pack.
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. AC Adapter The power supply is for IEC 950 products only. Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, including IEC 825.
Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
appendix C E LECTROSTATIC D ISCHARGE A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix.
When Installing Internal Components To prevent electrostatic damage when installing internal components, observe these precautions: ■ Keep components in their electrostatic-safe containers until you are ready to install them. ■ Have everything needed for the installation within reach so that you do not have to leave the area after beginning installation. ■ Use nonmagnetic tools.
appendix D S PECIFICATIONS Temperature Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (tw = 38.7°C max) Altitude Operating Nonoperating 5 to 95°F -4 to 140°F 10 to 35°C -20 to 60°C 10 to 90% across the operating range 5 to 95% RH, 38.7°C maximum Wet Bulb temperature 10 to 90% 0 to 10,000 ft 0 to 30,000 ft 0 to 3.05 km 0 to 9.14 km 5 to 95% NOTE: Applicable product safety standards specify thermal limits for plastic surfaces.
INDEX A AC power connector location of. See components, right side ACPI power control, 5-6 airflow vents location of. See components, left side alerts system. See Intelligent Manageability, Fault Management Alt keys location of. See components, special keys applications. See software arrow keys location of. See components, special keys audio components overview, 10-1 controlling volume, 10-4 identifying components, 10-2 problems.
charging battery packs, 4-2 compact disc inserting into CD-ROM drive, 7-8 removing from CD-ROM drive, 7-10 Compaq Diagnostics, 15-4, A-1 Compaq Support, A-1 components audio, 10-1 bottom, 2-5 front, 2-1 keyboard, 3-1 left side, 2-2 rear, 2-4 right side, 2-3 special keys, 3-3 computer care, 12-1 opening for first time, 1-3 serial number, A-1 computer feet location of. See components, bottom computer power.
DOS. See MS-DOS DriveLock changing master password, 13-22 changing user password, 13-20 establishing protection, 13-18 overview, 13-17 removing protection, 13-21 user and master passwords overview, 13-17 drivers. See device drivers PC Card device, 9-4 drives inserting into MultiBay, 7-5 removable. See removable drives removing from MultiBay, 7-7 drives supported.
I L infrared connecting equipment. See external devices problems. See troubleshooting infrared port location of. See components, rear inserting battery pack into Battery Bay, 4-9 compact disc into CD-ROM drive, 7-8 devices into MultiBay, 7-5 digital video disc into DVD-ROM drive, 7-8 diskettes into diskette drive, 6-4 memory expansion board, 11-2 PC Cards, 9-1 INSPECT View System Information.
Mobile 3500 Expansion Unit connector location of. See components, bottom mobile expansion unit tabs location of. See components, bottom. See components, front modem problems. See troubleshooting monitor connecting external. See external devices mouse connecting external. See external devices MS-DOS, 5-1 MultiBay inserting devices into, 7-5 removing devices from, 7-7 supported devices, 7-5 weight saver, 7-5 N Num Lock key location of. See components, special keys number, serial, A-1 numeric keypad.
pointing stick customizing settings, 3-12 replacing rubber cap, 3-12 three-dimensional setting, 3-12 two-dimensional setting, 3-11 using, 3-11 power disconnecting computer from, 5-3 leaving on computer, 5-1 problems. See troubleshooting restarting computer, 5-2 turning off computer, 5-1 turning on computer, 1-3 power cord connecting. See connecting power management, 5-3 and PC Cards, 9-5 Hibernation.
selecting diskettes, 6-3 serial connector location of. See components, rear serial number, computer, A-1 setting up the computer, 1-1 settings changing PC Card, 9-4 setup computer. See computer setup setup passwords. See passwords shift keys location of. See components, special keys shipping computer, 12-4 show programmable key assignments. See programmable keys software ordering preinstalled, 15-7 PC Card device drivers, 9-4 problems. See troubleshooting removing operating system.
U V upgrading computer DVD-ROM drive, 11-4 hard drive, 11-4 system memory, 11-1 USB connecting peripherals. See external devices problems. See troubleshooting USB connector location of. See components, left side user password. See DriveLock utilities boot sequencing, 7-8, 15-7 running Compaq diagnostics, 15-4 running Computer Checkup (TEST), 15-5 running View System Information (INSPECT), 15-6 using Compaq utilities, 15-3 using diagnostics utilities, 15-4 using video utility, 15-6 video utility.
