User manual
Table Of Contents
- DOCUMENTATION SURVEY
- Notice
- CONTENTS
- USING THIS GUIDE
- GETTING STARTED
- TAKING A LOOK AT THE COMPUTER
- USING THE KEYBOARD AND POINTING DEVICE
- USING BATTERY PACKS
- COMPUTER POWER AND POWER MANAGEMENT
- WORKING WITH REMOVABLE DRIVES AND DEVICE BAYS
- USING THE MOBILE 3500 EXPANSION UNIT
- CONNECTING EXTERNAL DEVICES
- USING PC CARDS
- USING AUDIO FEATURES
- UPGRADING THE COMPUTER
- MAINTENANCE AND TRAVEL GUIDELINES
- SECURITY FEATURES
- INTELLIGENT MANAGEABILITY
- DIAGNOSTICS UTILITIES
- TROUBLESHOOTING
- COMPAQ CUSTOMER SUPPORT
- REGULATORY NOTICES
- ELECTROSTATIC DISCHARGE
- SPECIFICATIONS
- INDEX
16-6 Troubleshooting
Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM
Part Number: 310296-002 File name: Ch16.doc
Solving CD-ROM Drive/Compact Disc Problems
Problem Possible Cause Solution
CD-ROM drive
cannot read a
compact disc
The CD is not
properly seated in
the drive.
Eject the CD, reseat it and
close the tray.
The CD has been
loaded upside down.
Eject the CD, turn it over,
then reload
The CD may be dirty
or scratched.
Clean the CD and
reload it.
Load another CD.
Cannot eject
compact disc
CD is not properly
loaded in the drive.
Turn off the computer and
insert a thin metal rod into
the emergency eject hole
on the front bezel of the
CD-ROM drive. Press
firmly. Slowly pull the tray
out from the drive until the
tray is fully extended, then
remove the CD.
Solving Diskette Drive Problems
Problem Possible Cause Solution
Diskette drive light
stays on
Diskette is damaged.
If you are running
Windows 95, run ScanDisk
on the diskette drive to
determine the cause of
damage.
If you are running
Windows NT, go to the
system prompt and type a:
chkdsk. The computer will
automatically scan for
errors.
An external device is
draining the battery
pack.
Turn off or remove any
external device when not
using it.
Diskette is incorrectly
inserted.
Remove diskette and
reinsert.