Compaq Professional Workstation XP1000 Installation and Setup Guide Part Number: EK-CPWXP-SI.
NOTICE COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, ESPRESS, IMPLIED, OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.
Table of Contents Preface Welcome .................................................................................................................................. vii Ergonomics .............................................................................................................................. vii Conventions............................................................................................................................. viii Customer Support ..........................................
Contents Chassis Lockdown Hasp ................................................................................................. 1-10 Kensington Lock ............................................................................................................ 1-10 Passwords....................................................................................................................... 1-10 2 Setting Up an Operating System Starting a Windows NT Installation.............................................
Contents A Regulatory Compliance Notices Federal Communications Commission Notice ........................................................................ A-1 Class A Equipment .............................................................................................................. ... A-1 Class B Equipment .............................................................................................................. ...
Contents Tables Table 2-1: Starting a Microsoft Windows NT Installation....................................................... 2-2 Table 2-2: Setting Up Partitions for a Windows NT Installation .............................................. 2-5 Table 2-3: Starting an Installation of Compaq Tru64 UNIX.................................................... 2-6 Table 3-1: System Troubleshooting ........................................................................................
Preface Welcome This guide describes how to install, set up, and troubleshoot your Compaq Professional Workstation XP1000 system. Topics covered include: • System inventory • Connection of external devices • System installation • Preloaded operating system software • System security • Troubleshooting • Customer support Ergonomics For information on ergonomics, please see the Compaq Safety and Comfort Guide, which shipped with your keyboard.
Preface Conventions The following table shows symbols used in this guide and their meanings: Symbol Meaning WWW Indicates a reference to material located on a Web site. Indicates an inventory step or checklist. Used to alert users to Warnings and Cautions. Indicates installation and connection steps. Indicates system startup and turning off steps. Indicates system security topics. Indicates topics on operating system installation or firmware updates. Indicates general troubleshooting tips.
Preface Customer Support See the Checklist in Chapter 4, Customer Support, for instructions on finding support and additional information on the use of your new workstation. Feedback Our readers' opinions about this guide or any other Compaq Computer Corporation product are important to us. If you have any comments, please send e-mail to reader_comments@eng.pko.dec.com. Please refer to order number EK-CPWXP-SI. A01 in your correspondence.
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1 Getting Started This chapter includes an inventory of the items shipped with your system and tells you how to start, install, restart, and turn off your system. Information about preloaded software and guidelines for system security are included as well. Your Compaq Professional Workstation XP1000 is a high-performance system that uses the latest Alpha 21264 microprocessor and core logic technology.
Getting Started Pre-Startup Checklist Before you start your system, perform the following checks: • Review the information supplied with your system, including user documentation. • Select a well-ventilated site for your system near a grounded power outlet and away from sources of excessive heat. The site also should be isolated from electric noise (for example, spikes, sags, and surges) produced by devices such as air conditioners, large fans, radios, and televisions.
Getting Started Installing Your System This section shows the installation and connection steps for your system. NOTE: All connectors are keyed with icons on the back of the system box. CAUTION: To ensure proper cooling, verify that air can flow freely into the system front and out the rear of the system. Position your system so that air can flow freely to and from the vents, as shown. Do not block any of the vents, especially those on the system rear or bottom front.
Getting Started 2. Connect the monitor, as shown. ML014610 3. The internal network cables for your system are installed already, as the figure shows. Optional network kits are available. Contact your Compaq Computer Corporation representative for more information about these options.
Getting Started Connecting External System Devices To install external devices into your system, connect the microphone and headphones into the icon-keyed connectors on the side of the system box, as shown. NOTE: Sound, including CD-ROM-related audio, is not audible unless either external speakers or headphones are plugged in. The speaker plays beeps only for firmware warning codes. Because beeps are not sent through the audio device, they are not audible through headphones or external speakers.
Getting Started Perform the following steps to connect a local printer to your workstation: 1. Review your printer documentation and perform any pre-installation instructions before attempting to connect it to your workstation. 2. Make sure your printer and workstation are turned off. 3. Plug the printer cable into the appropriate printer port (the parallel port for a parallel printer, in figure, or a serial port for a serial printer). ML014613 4. Turn on your printer and workstation. 5.
Getting Started Starting Your System Perform the following steps to start (boot) your Compaq Professional Workstation: 1. Make sure the system cover is on. 2. Plug the power cord into the system and then into the wall outlet. 3. Turn on any external devices, monitor power, and system unit power button (shown in figure). 4. After waiting for the monitor to warm up, adjust the contrast and brightness to obtain a readable screen display, if necessary. 5.
Getting Started Turning Off Your System Before turning off your system, save and close all open files according to the steps outlined for your specific operating system. If you turn the system off without saving and closing files, you might lose some or all of your work. CAUTION: Do not turn off power to your system or peripherals until the shutdown sequence has completed. WARNING: Always disconnect the power cord from the wall before servicing your system.
Getting Started Compaq Tru64 UNIX Perform the following steps, in order, to turn off your system: 1. Close any open application data files as well as any running applications. Most application programs prompt you to save the information before closing. 2. To shut down your operating system: NOTE: You must be a superuser to shut down the system. • • • Open a terminal window. Type shutdown -h now. The system returns to the SRM console. 3.
Getting Started System Security Chassis Lockdown Hasp The system is equipped with a lockdown hasp welded onto the back of the chassis. To use this security feature, use a lock of your choice to attach the system to a secured surface such as a table, cabinet, and so forth. Kensington Lock If you ordered an optional Kensington lock (order number PCP3H-AG), refer to the figure, secure the lock onto your system as shown, and then follow these steps: ML014614 1.
2 Setting Up an Operating System Refer to the specific operating system information you received for details. NOTE: This information provides what you need to begin an operating system installation. Once you have started an installation, follow the on-screen instructions, which may differ slightly from what is documented here.
Setting Up an Operating System Starting a Windows NT Installation Compaq partitions and formats disk 0 in non-RAID Windows NT systems. The partitions are set up as described next. • Partition 1 (typically, the “C” drive) is the size of the disk less 6MB and formatted FAT (e.g., a 3.2-GB drive minus 6MB equals a 3.194-GB “C” drive). Normally, you select “convert to NTFS” during the Windows NT installation.
Setting Up an Operating System Table 2-1: Starting a Windows NT Installation, continued Step Action Result or Displayed Text 5 Insert the 1.44-MB diskette labeled Hardware Support Disk for Microsoft® Windows NT® 4.0 (AK-REQPA-CA) into the 1.44-MB drive. Press [Enter]. You have chosen to configure a computer for use with Windows NT using a device support disk provided by the computer’s manufacturer. Select the computer type from the following list, or press [Esc] to return to the previous screen.
Setting Up an Operating System Table 2-1: Starting a Windows NT Installation, continued Step Action Result or Displayed Text 12 Press [Enter] to continue with Setup. Welcome to Setup. The Setup program for the Microsoft® Windows NT® operating system version 4.0 prepares Windows NT to run on your computer. To learn more about Windows NT Setup before continuing, press [F1]. To set up Windows NT now, press [Enter]. To repair a damaged Windows NT version 4.0 installation, press [R].
Setting Up an Operating System If you are installing the operating system on a disk that has not been partitioned and formatted, refer to Table 2-2. Table 2-2: Setting Up Partitions for a Windows NT Installation Step Action Result 1 From the AlphaBIOS boot screen, press the [F2] key. AlphaBIOS setup screen displays. 2 Select Hard Disk Setup... Press the [F6] key to format the disk. Press the [F7] key for express Hard Disk Setup.
Setting Up an Operating System Starting an Installation of Compaq Tru64 UNIX To start an installation of Compaq Tru64 UNIX, follow the steps in Table 2-3. NOTE: The SRM console must be installed and running in order to install Compaq Tru64 UNIX. If the AlphaBIOS console is running, refer to the Compaq Professional Workstation XP1000 System Reference and Maintenance Guide for instructions on loading the SRM firmware. WWW See http://www.compaq.com/ for more information.
Setting Up an Operating System Updating Firmware NOTE: The user is responsible for performing system firmware upgrades. When updating firmware, use the firmware CD version 5.4 or higher. The Compaq Professional Workstation XP1000 system contains flashROM for the console firmware. The flashROM contains the AlphaBIOS console firmware (for the Microsoft Windows NT operating system) and the SRM console firmware (for the Compaq Tru64 UNIX operating system).
Setting Up an Operating System Compaq Tru64 UNIX Operating System Firmware Update Utility Use the update utility to update your SRM firmware. The update utility contains two images: the update utility itself and the SRM image. Using the Flash Update Utility from the SRM Console To update the firmware from the SRM console, do the following: 1. Insert the Firmware Update CD-ROM into the CD-ROM drive. 2. Type the show device command to determine the device ID of the CD-ROM drive. >>>sh dev dka0.0.0.6.
Setting Up an Operating System initializing machine state setting affinity to the primary CPU jumping to bootstrap code Compaq Professional Workstation XP1000 Firmware Update Use HELP or ? for help Update VERIfy List Show DUmp VERBose NVerbose DEbug NDebug ? Apu-> Installation and Setup Guide 2-9
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3 Troubleshooting This chapter describes guidelines for battery replacement, ISA restrictions, and initial as well as some detailed troubleshooting for your Compaq Professional Workstation XP1000. Refer to the documentation supplied with additional options if you experience problems with specific options that you have installed.
Troubleshooting AlphaBIOS sets up for audio use of IRQ5 at system power-on before it checks for any user-preference selections. Once IRQ5 is set up, it cannot be undone, which means that IRQ5 can only be used for audio. Audio does not work with IRQ7, and it is important that users do not attempt to override the default. IRQ5 is reserved for use with audio. IRQ7 is reserved for use by the parallel port. IRQ10 is reserved for use by the USB controller, regardless of whether it is enabled.
Troubleshooting • For systems running the Windows NT operating system, press the Reset (or Halt) button. Try rebooting your system. • Pay close attention to any error message that appears on your screen. If the error message is hardware related, refer to the troubleshooting tables later in this chapter for recommended actions. If the error message is operating system-related, refer to online Help and the appropriate operating system documentation supplied with your computer.
Troubleshooting ? System Troubleshooting Table 3-1 lists how to identify and solve problems that could occur with your system, disk drive, audio, and monitor. Table 3-1: System Troubleshooting Problem Possible Cause Action Power indicator not on. System is not plugged in. Plug the system in, and then turn it back on. Check that the power cable is secure, if necessary. System is not turned on. Push the power button. No power at the wall outlet. Use another wall outlet and separate circuit.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action Power is on, but there is no screen display and no beeps. Monitor brightness and contrast controls are not correctly set. Adjust the brightness and contrast controls. Monitor is off. Ensure AC power cord is plugged in and turn on the monitor. Monitor cable or power cord is incorrectly installed. Check all monitor connections. Configuration error.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action System does not boot. Operating system software is not installed on the hard disk drive. Install the appropriate operating system. Hard drive cable is not connected or there is no power to the drive. Connect hard drive signal and power cables. System cannot find the boot device. Check the system configuration for correct device parameters. Use the firmware to display system configuration.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action System boots automatically when you don’t want it to. System is set to autoboot. For Compaq Tru64 UNIX users: When the SRM console starts, press [Ctrl/C] to stop the autostart countdown. Type >>>auto_action halt to change a variable. For Windows NT users: When AlphaBIOS starts, press a to stop the autostart countdown. Go to Setup to change a variable.
Troubleshooting Table 3-1: System Troubleshooting, continued Problem Possible Cause Action No response to mouse commands. Mouse is not connected. Connect the mouse and restart the system. Mouse is connected to the keyboard port. Connect the mouse to the mouse port and restart the system. Mouse driver not installed. Install the appropriate mouse driver. Refer to your supplied application software documentation. Mouse ball sticking. Clean the mouse. Dead battery. Replace the lithium battery.
Troubleshooting Table 3-2: Disk Drive Troubleshooting Problem Possible Cause Action Hard disk drive cannot read or write information. Incorrect SCSI drive ID settings. Set the SCSI ID. Refer to the disk drive installation instructions. Loose or incorrectly installed cables. Make sure all cables are correctly installed. Disk drive is not correctly formatted or partitioned. Format and partition as required using the supplied operating system. SCSI bus is terminated improperly.
Troubleshooting Table 3-3: Audio Troubleshooting Problem Possible Cause Action No sound. Front-panel internal audio cable not plugged in. Plug in the cable. Driver not installed. Install the driver. Volume control set low. Use an on-screen volume control (if available) to increase the volume. Headset plugged in. Unplug headset and plug microphone into correct connector. No power to external speakers. Plug in external speakers. Internal speaker not connected. Connect internal speaker.
Troubleshooting Table 3-4: Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is not on. Monitor is turned off. Turn on the monitor. Power cord is not connected. Connect the power cord to the system or a wall receptacle. No power at wall receptacle. Use another receptacle. Monitor is defective. Try another monitor. Adjustments incorrect. Adjust accordingly. Wrong type of monitor. Try another monitor. Defective monitor. Try another monitor.
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4 Customer Support This chapter provides information on obtaining additional product operating instructions as well as ways to obtain advanced troubleshooting assistance. Product Information Several resources are available to answer your questions about using and maintaining your system as well as product- and operating–system-related updates. WWW Go to http://www.compaq.com/support/workstations/index.
Customer Support BEFORE YOU CALL, fill in the following information: Today’s date Customer company name Address Contact name Phone number System model number Serial number Date of purchase Software platform and version Layered software applications System configuration CPU revision: MLB revision: Firmware SROM: PALcode VMS: OSF: BIOS ARC: SRM: Memory/size (in total MB): DIMMs: PCI cards: ISA card: Number of drives/revision: Power supply/revision: Monitor type: 4-2 Installation and Setup Guide
Customer Support Problem description When did the problem start? Is the system new? Did the problem start after an upgrade? Some time after installation? Is the error repeatable? Does the error happen occasionally? Intermittently? Are there any network-related issues? Customer impact Is the system running? Down? Solutions attempted so far What diagnostics have been used for testing? (POST, boot operating system, etc.
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A Regulatory Compliance Notices NOTE: The Compaq Professional Workstation XP1000 system is a Class B product. Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory Compliance Notices Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations.
Regulatory Compliance Notices Acoustic Declaration Refer to Table A-1 for declared acoustic values for the Compaq Professional Workstation XP1000 system. Table A-1: Acoustics – Declared Values per ISO 9296 and ISO 7779 Sound Power Level LWAd, B Sound Pressure Level LpAm, dBA (operator position) Idle Operate Idle Operate 0 x HDD 5.1 5.1 37 37 1 x 4GB (or 9GB) 10k rpm HDD 5.2 5.8 37 41 1 x 18 GB 10k rpm HDD 5.3 5.6 39 42 Product Professional Workstation XP1000 with: 1 x 4GB (or 9GB) 5.
B Power Cord Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your server. Power cord sets for use in other countries must meet the requirements of the country where you use the system. For more information on power cord set requirements, contact your Authorized Compaq Dealer.
Power Cord Requirements Country-Specific Requirements Use Table B-1 to identify the appropriate accredited agency in your country.
C Electrostatic Discharge Guidelines To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage, observe the following precautions: Avoid hand contact by transporting and storing products in static-safe containers.
ESD Guidelines Use heel straps, toe straps, or boot straps at standing workstations (i.e., work areas). Wear the straps on both feet when standing on conductive floors or dissipating floor mats. Use conductive field service tools. Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller supply the part.
Index A E AlphaBIOS console, 2-2 Audio troubleshooting, table, 3-10 Electrostatic discharge guidelines, C-1 Equipment logging, 3-3 Ergonomics, 1-2 External devices connecting, 1-5 B Battery type, 3-8 Battery replacement guidelines, 3-1 Beep codes, 3-5 Boot multiple, precautions, 2-1 C Checklist pre-startup, 1-2 Comfort guide, vii Console update utility, 2-8 Customer support checklist, 4-1 telephone numbers, 4-1 F FCC Canadian notice, A-3 Class A equipment, A-1 Class B equipment, A-2 declaration of con
Index I S Inventory system, 1-1 ISA restrictions, 3-1 Safety guide, vii Security Kensington lock, 1-10 lockdown hasp, 1-10 system, 1-10 Sleep mode, 1-7 Speakers connecting, 1-5 System configuration, 1-1 cooling, 1-3 installing and connecting, 1-3 inventory, 1-1 passwords, 1-10 security, 1-10 startup, 1-7 turning off, 1-8 turning off, 1-8 System components lifting, 1-2 L LEDs, 3-2 Local rinter connecting, 1-6 M Monitor troubleshooting, table, 3-11 O Operating system installing, 2-1 required media, 2-1
Index U UNIX installing, 2-6 updating firmware, 2-8 Update utility, 2-8 W Web sites, 4-1 Windows NT installing, 2-2 installing, table, 2-2 updating firmware, 2-7 Installation and Setup Guide Index-3
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